developing a post-acquisition strategy - completion and beyond
DESCRIPTION
*The crucial first three months (100 days) after the deal * Issues on staff, compensation and benefits *In-house systems synergy *Retaining management and intellectual capital *Efficient knowledge transferTRANSCRIPT
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DEVELOPING A POST-ACQUISITION STRATEGY: COMPLETION AND BEYONDCase studies, Concepts, and Debatable Ideas
Kenny OngCNI Holdings Berhad
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1. The first 100 days
2. In-house systems synergy
3. Staff, Compensation and Benefits
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Rewarded vs. Unrewarded M&As
From: “Habits of the busiest acquirers”, Robert Palter and Dev Srinivasan, McKinsey Toronto
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Strategies for M&A
1.Base Retention
2.Share Gain
3.Positioning4.Adjacent Market
5.New Business
GROWTH
“Double-Digit Growth”, Michael Treacy
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Post M&A Type 1: Buying Market Share
IntegrationOperating
Model
PricePremium
Buying Market Share
Net Cost per Customer < Direct Acquire
No evidence of previous company
One Kingdom
Pre-integration Blueprint
Slow Trigger, Fast Bulletwww.myCNI.com.my www.OOBEY.com
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• Make or Buy?1. It is easier to meet the standards of
competition if you buy an existing player
2. Adjacent acquisitions must remain as a SEPARATE ENTERPRISE
3. Integrate Management Control (systems, technology)
4. Inter-transfer of management talent, knowledge and capability are important
Post M&A Type 2: Invade Adjacent Markets
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Post M&A Type 3: Acquire New Business
1. No core advantage to bring in
2. Investors mind-set vs. Managers mind-set
3. Value unlocking via operational improvements
4. Invest in Management/Leadership
5. Premium = Combined value > stand alone
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First 100 Days: Conflict Points
1. Leadership style differences
2. Who’s is charge? (Who won?)
3. Organic vs. bureaucratic cultures
4. Open vs. closed communication
5. Decision making speed & style
6. Collegial vs. competitive
7. Structures that don’t match
8. Values incongruence
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The First 100 Days
25 50 75 100
Save Star Performers
Revise Strategy/Value Maps
Staffing Plans
Assess HR Value
Re-align Strategy
Coaching/Team Dev
Restructure
Capabilities Audit
Culture Integration
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2. In-house systems synergy
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Operational Excellence(low cost producer)
Ref: The Discipline of Market Leaders, Michael Treacy & Fred Wiersema; 1995
Product Leadership(best product)
Customer Intimacy(best total solution)
Strategy: Disciplines, Priorities, and KPIs
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Operational Excellence
• Competitive price
• Error free, reliable
• Fast (on demand)
• Simple
• Responsive
• Consistent information for all
• Transactional
• 'Once and Done'
Operational Excellence
• Competitive price
• Error free, reliable
• Fast (on demand)
• Simple
• Responsive
• Consistent information for all
• Transactional
• 'Once and Done'
Customer Intimacy
• Management by Fact
• Easy to do business with
• Have it your way (customization)
• Market segments of one
• Proactive, flexible
• Relationship and consultative selling
• Cross selling
Customer Intimacy
• Management by Fact
• Easy to do business with
• Have it your way (customization)
• Market segments of one
• Proactive, flexible
• Relationship and consultative selling
• Cross selling
Product Leadership
• New, state of the art products or services
• Risk takers
• Meet volatile customer needs
• Fast concept-to- counter
• Never satisfied - obsolete own and competitors' products
• Learning organization
Product Leadership
• New, state of the art products or services
• Risk takers
• Meet volatile customer needs
• Fast concept-to- counter
• Never satisfied - obsolete own and competitors' products
• Learning organization
Strategy: Disciplines, Priorities, and KPIs
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Operational Excellence
Operational Excellence
Customer Intimacy
Customer Intimacy
Product Leadership
Product Leadership
Organization, jobs,skills
Management systems
Information and systems
Culture, values,norms
Each Discipline Requires Different Priorities & Resources
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Operational Excellence
•Central authority, low level of empowerment•High skills at the core of the organization
•Disciplined Teamwork•Process, product- driven•Conformance, 'one size fits all' mindset
• Integrated, low cost transaction systems•The system is the process
•Command and control•Quality management
Operational Excellence
•Central authority, low level of empowerment•High skills at the core of the organization
•Disciplined Teamwork•Process, product- driven•Conformance, 'one size fits all' mindset
• Integrated, low cost transaction systems•The system is the process
•Command and control•Quality management
Organization, jobs, skills
Management systems
Information and systems
Culture, values,norms
Each Discipline Requires Different Priorities & Resources
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Organization, jobs,skills
Management systems
Information and systems
Culture, values,norms
Product Leadership
•Ad hoc, organic and cellular•High skills abound in loose-knit structures
•Concept, future-driven•Experimentation and 'out of the box' mindset
•Person-to-person communications systems•Technologies enabling cooperation
•Rewarding individuals' innovative capacity•Risk and exposure management•Product Life Cycle profitability
Product Leadership
•Ad hoc, organic and cellular•High skills abound in loose-knit structures
•Concept, future-driven•Experimentation and 'out of the box' mindset
•Person-to-person communications systems•Technologies enabling cooperation
•Rewarding individuals' innovative capacity•Risk and exposure management•Product Life Cycle profitability
Each Discipline Requires Different Priorities & Resources
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Organization, jobs,skills
Management systems
Information and systems
Culture, values,norms
Customer Intimacy
•Empowerment close to point of customer contact•High skills in the field and front-line
•Customer-driven•Variation and 'have it your way' mindset
•Strong customer databases, linking internal and external information
•Strong analytical tools
•Customer equity measures like life time value•Satisfaction and share management•Focus on ‘Share of Wallet’
Customer Intimacy
•Empowerment close to point of customer contact•High skills in the field and front-line
•Customer-driven•Variation and 'have it your way' mindset
•Strong customer databases, linking internal and external information
•Strong analytical tools
•Customer equity measures like life time value•Satisfaction and share management•Focus on ‘Share of Wallet’
Each Discipline Requires Different Priorities & Resources
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Post M&A: 4-Wheels Model
Culture
Business
ObjectiveM&A
Strategy
StructureResources
Leadership
Person
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Post M&A : Framework
• Joint-Boards• Org Structure• Job Design• C&B• Policies & procedures• Decision making• Transition/Integration Team• Revise structure to strategy• Process alignments
Structure
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1. Share Gain
2. Adjacent Market
3. New Business
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Post M&A : Framework
• Info and Comm Technology
• Integration Cost Centers• Real Estate• Operating Assets• Procurement*• Combined Cost Savings
KPI• Product lines• Geographic Parking:
Services, Production• Customer Problems
Database• R&D
Resources
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1. Share Gain
2. Adjacent Market
3. New Business
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Special Note: Procurement
• Prices and Terms of current contracts• Supply market dynamics• Tactics for Supply Purchase• Consolidated spending database• Opportunities to save money• Cutting T.C.O.• Manuals on Negotiation Strategies
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Activity Grid to optimize resources
Increase (↑)What are features/
activities/services to increase?
Create (+)What are features/
activities/services to introduce?
Reduce (↓) What are features/
activities/services to reduce?
Eliminate (-)What are features/
activities/services to eliminate?
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3. Staff, Compensation and Benefits
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Post M&A : Framework
• Tone, Speed, Direction, Principles, Requirements
• Post-M&A Roles & Responsibilities
• Geographic role differences
• Decision making processes
• Employee authorities• Communication*• Culture integration
sessions• Buy-in ‘Key Players’
Leadership
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1. Share Gain
2. Adjacent Market
3. New Business
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Communication: Internal
• What: Significance, Direction• Top Management Roadshows• Website• Web TV (Vlogs)• Employee Conventions, Re-Branding launch• Concrete, Consistent Messages• Generate Enthusiasm, allay Fears• Questions: Workforce merge or separate? Let
go? Role assignments? Compensation?
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Communication: External
• Media Interviews• Media Day• Single Face to Market (single proposition)• Customer Communication Organization
(Advantages of M&A)
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Post M&A : Framework
• Integration-era Incentives
• HR Value: Alignment• HR Value: Capabilities• HR Value: Engagement• Star (‘A’) players• Competency mapping• Culture gaps• Employee views on
new entity
Person
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1. Share Gain
2. Adjacent Market
3. New Business
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HR: Special Considerations
1. Frontline (Sales) is key in post-M&A
2. Targets for Competitors to poach
3. Communication: Roadshows, Repetition, Emphasis
4. Integration-era Incentives:1. Retaining key people
2. Encourage Cooperation
3. Sharing of Knowledge
4. Cross-selling
5. Temporary Management Structure:1. During transition period
2. Cut thru Red Tape
3. On-the-spot Decisions
4. Priority Access to CEOwww.myCNI.com.my www.OOBEY.com
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MBO Standards
A Excellent
B Good
C Average
D Poor
E Useless
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MBO Standards
A Excellent
B Good
C Average Good
D Poor
E Useless
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MBO Standards
A Excellent Excellent
B Good Very Good
C Average Good
D Poor Not Good
E Useless Commit Suicide
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MBO Standards
A Excellent Consistently achieved 4 for 3 quarters
B Very Good Higher than planned results
C Good Achieved Planned Results
D Not Good Did not fully meet planned results
E Commit Suicide
Unacceptable performance
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What to Pay?
• Pay for Service
• Pay for Job
• Pay for Performance
• Pay for Competency
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Performance and Incentives
1. Internal Equity1. Internal Job Rates
2. Performance differentials
2. External Competitiveness1. External Job Rates - Benchmarking
2. Demand & Supply
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What’s the Difference?
• Increment
• Bonus
• Promotion
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Compa Ratio Table
Use this if your company: • Pays for Performance, and • Pays for Job rates
Def:
Mid-Point = Mid Point of Pay Grade
Grade E2
Min RM2,000
MID RM2,500
Max RM3,000
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Compa Ratio Table
< 0.7 ≥0.7 - ≤0.9
>0.9 - <1.1
≥1.1 - ≤1.3
> 1.3
5
4
3
2
1
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Compa Ratio Table
< 0.7 ≥0.7 - ≤0.9
>0.9 - <1.1
≥1.1 - ≤1.3
> 1.3
5
4
3 5%
2
1
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Compa Ratio Table
< 0.7 ≥0.7 - ≤0.9
>0.9 - <1.1
≥1.1 - ≤1.3
> 1.3
5 9
4 7
3 9 7 5% 4 3
2 2
1 0
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Compa Ratio Table
< 0.7 ≥0.7 - ≤0.9
>0.9 - <1.1
≥1.1 - ≤1.3
> 1.3
5 15 12 9 8 7
4 12 9 7 5 3
3 9 7 5% 4 3
2 6 4 2 1 0
1 4 2 0 0 0
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Employee Distinction
Group I
(Talent Pool)
Group II
( Potential)
Group III
( Performance)
Group IV
(Counseling)
2 3 4 5
23
45
PE
RF
OR
MA
NC
E
POTENTIAL• Identify
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Post M&A: 4-Wheels Model
Culture
Business
ObjectiveM&A
Strategy
StructureResources
Leadership
Person
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End Note for Post-M&A
“In the absence of leadership, the people will listen to
whoever speaks”A.J., from the movie “The American President”
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Thank You.
soft copy of slides: www.totallyunrelatedrandomanddebatable.
blogspot.com