Developed by : AnjuGupta,IPS AddionalDirectorGeneralofPolice WomenPowerLine,1090/MSP

Dr.GauravGrover,IPS SuprintendentofPolice,Bahraich

MaharshiAgnihotri ChildFriendlyandGender SensitivePoliceProject,UNICEF

Legal Review by : ShubhangiSingh HumanRightsAdvocate,Lucknow

Standard

Operating Procedures (SOP)

for

Parivar Paramarsh Kendra

(Family Counselling Centres)

UP Police

(January, 2019)

Prepared by

WPL 1090, MSP and UNICEF

Foreword

Preface

1. GenericTypologyofComplaints 1

2. ObjectivesofParivarParamarsh 1

Kendra(PPK)

3. StaffingofParivarParamarshKendra 2

4. InfrastructureRequired 3

5. ActivitiesofParivarParamarshKendra 3

6. FilingofComplaints 4

- Whocanfileacomplaint

- Howtofileacomplaint

- Wheretofileacomplaint

- Registrationofacomplaint

7. ComponentsofaCaseFile 6

8. SelectionofCounselors 7

Sr. No.

Particulars Page No.

Content

9. StepsforCounselling 8

10. WhentheCounsellingDoesNotWork 11

11. Do'sandDon'tsforCounsellors 12

12. FrequentlyAskedQuestions 14

13. UsefulResourcesatStateLevel 16

14. FormatofLocalResourceDirectory 20

15. Annexure-1:StandardizedProforma 22

forApplication

16. Annexure-2:SamplePosterforPPK 25

Particulars

Inademocracy,thePoliceplaysakeyroleinresolvingvarietyofdisputesinasociety.Thishappensonaccountofthe legalmandate of Police to keeppeace as well as due to its widerangingpowerstomaintainlawandorderandpreventcrime.

The laws of the land do not specifically bestow any

responsibilityonPolicetomediatebetweenpartiesin

disputes,whicharemoreofcivilorfamilialinnature.

However,people'lookupto'Policetohelpbringthetwo

partiestofamilydisputestogetherforcounsellingand

mediationthroughpurelyvoluntarymechanism.Thus,

historically, families have been approaching the UP

Police with their family disputes for counselling and

mediation.Needlesstosaythatsuchamediationhasno

sanctityunderthelawandhence,isneitherenforceable

byPolicenorjusticiableinaCourt.

TheUPPolicehas'voluntarily'establishedtheParivar

ParamarshKendrasineachdistrict,whereonepartyor

both parties to a family dispute, may approach for

voluntarymediationandcounselling.

In several cases, Police 'gently' mediates between

parties,oftenwiththehelpofprivateeminentpeople

andsocialworkers,toensurethatfamiliesstayunited

andpeacefullysolvetheirproblems.

FOREWORD

The Women Power Line 1090, Mahila Samman

PrakoshtandUNICEFhave jointlyundertakenapilot

project to strengthen the PPK of Lucknow Police.

Throughthisendeavour, theyhavealsodevelopedan

SOPforthefunctioningofthePPKacrossUP.

The SOP is being forwarded to all districts ofUP for

adoptionbydistrictSSPs/SPs tomake thePPKmore

efficientandeffective. Iamhopefulthatsuchefforts

willgoalongwayinservingthepeopleofUttarPradesh

better.

O. P. Singh, IPSDirectorGeneralofPolice

UttarPradesh.

Ithasbeencommonobservationthat,

on a daily basis, hundreds of family

relateddisputesarefiledascomplaints

withPolice,byoneorboththeparties

involvedinadisputewiththerequest

for mediation and counselling. This

happens on account of their inherent

belief that mediation and counselling at this stage,

couldsalvagetheirtenderfamilyrelationships.

Overtheyears,theParivarParamarshKendras(PPK),

haveacquiredsomeexpertiseandsomecredibilityin

solvingvarietyoffamilydisputesoratleast,giveahead

start to the parties to start talking to each other

amicably.ThePPKutilisestheservicesofmaturedand

eminent people of the society and/or professionally

trained counsellors for mediation and counselling,

whileplayingaperipheralroleinmakingsurethatany

criminal activities by one or both parties are not

condonedoroverlookedinthenameofmediationand

counselling.

Itisimportanttopointoutthat,withintheframework

of alternative dispute resolution, a Court may take

recourse to mediation in certain cases and under

certainconditions.Theoutcomesofsuchmediationare

presented before the relevant Court for their

endorsement and theCourt can intervene, in caseof

PREFACE

breach by any party. However, the outcomes of

mediation by PPK are purely voluntary and can't be

enforcedbyPoliceoranyCourt.Theoutcomesofthe

PPKmediationcantrulybeimplemented,onlyif,both

parties mutually agree to abide by them and follow

throughasagreedupon.However,neitheranyCourt,

norPPKcansuggest/undertakemediationprocessin

anycognizable,non-compoundableoffence.

The SOP provides a detailed framework for district

Police toprofessionallyorganiseandrunaneffective

PPK in the district. The document also carries

comprehensive guidance on steps of counselling and

do'sanddon'tsforCounsellors.

A training module on the use of SOP, with special

emphasis on approach to counselling andmediation,

hasbeenorganisedinLucknowonDec.20-21,2018for

alldistrictsofUP.WehopethatdistrictSSPs/SPswould

provide leadership in strengthening thePPK in their

districts to enhance public satisfaction in an area of

immensevaluetothesociety.

Anju Gupta, IPSAdd.DirectorGeneralofPoliceWomenPowerLine,1090/MSP

1. Generic Typology of Complaints

Thegenerictypologyofmajorityofcomplaintsfiled

withPPKcanbeclassifiedasbelow:

§ Dowryrelatedharassmentofwomanbyhusbandand/orhisfamily.

§ Other forms of harassment of woman by herhusbandand/orhisfamily.

§ Otherformsofharassmentofwomanbyhernatalfamily.

§ Extra-maritalrelationships.

§ Propertydisputerelatedissues.

§ Genderbaseddiscrimination.

§ Drugabuseandalcoholaddictionrelatedissues.

§ Jobandfamilyincomerelatedissues.

§ Harassmentofhusband/manbywife/womanofthefamilyand/orherfamilymembers.

2. Objectives of Parivar Paramarsh Kendra

§ Toreducethenumberofsuchcomplaintsbeing

reportedtothePolicestations.

§ To provide a comfortable and conduciveenvironmenttoindividualsorfamiliesinvolvedinadispute.

§ To provide expert and practical counselling toparties depending upon the circumstances ofeachcaseandwithintheframeworkofthelaw.

1

§ To refer the parties to other relevant, local

supportmechanism,ifrequired.

§ Toenhanceexpertiseandexperiencewithinthe

Police department to deal with such disputes

effectivelyandwithintheboundariesofthelaw.

§ Toanalysethedisposalofsuchdisputesandfeed

the policy and administrative procedures of

districtPoliceinrelationtosuchcomplaints.

§ Tocoordinatewithotherlocalagencies,ifneeded,

onbehalfofdistrictSSP/SP.

3. Staffing of Parivar Paramarsh Kendra

§ A Gazetted Police Officer is made in charge to

overseethefunctioningofthePPK.Usually,anSP

rankofficer,whohasanofficeinPoliceoffice,is

giventhischarge.

§ Thein-chargeofPPKshouldbeanInspectorrankofficer,preferablyafemale,suitedforsuchrolesandresponsibilities.

§ Two sub-inspectors (at least one male officer)who have ample experience of Police Stationwork.

§ Threeconstables(atleasttwofemales)whocanhandletelephoneandinternetcommunication.

§ Afileclerkformaintainingfilesandrecords.

2

4. Infrastructure Required

§ A well-equipped reception with telephone and

telephonedirectories.

§ OneroomforPPKin-charge.

§ WaitingroomforcomplainantsandtheirfamilieswithaTVset.

§ Multiplecounsellingroomswithbasicamenitiesrequiredforcomfortableenvironment.

§ Facilities for clean drinking water andwashroomsformenandwomen.

§ Two computers with a printer and internetconnection.

§ OnesmartphoneforWhatsAppcommunications.

§ Two almirahs for safekeeping records andregisters.

§ Necessaryregisters.

§ Smallfundsforofferingteatovictimsindistress.

5. Activities of Parivar Paramarsh Kendra

§ Registrationofcomplaints.§ Communication with the parties of a dispute

reported.§ Communication with formal justice delivery

mechanism,ifneeded.§ Communication,co-ordinationandco-operation

withbothgovernmental andnon-governmental

organisations,asandwhenneeded.

3

§ OrganisingofcounsellingsessionsattheKendra.

§ Co-ordinationwithCounsellors.

§ Maintenanceofrecordsandanalysisofcases.

§ Development of local resource directory andupdatingitfromtimetotime.

§ AssistancetotheSSP/SPintheselectionprocessofCounsellors.

§ Assistance to the SSP/SP in making theperformanceassessmentofCounsellors.

§ Training activities for skill upgradation of PPKstaffandCounsellors.

6. Filing of Complaints

Who can file a complaint?

a. Aggrieved individual or family member of an

aggrieved person for example wife, daughter,

mother,husband,son,father,sister,brother,etc.

b.In case an aggrievedperson cannot access thePPK,duetorestrictionsortraumaorinjury,thenany person enjoying his/her trust, may file acomplaintonhis/herbehalf.

However,PPKstaffwillfirstreachtheaggrieved

personandconfirmthecomplaintinwriting.

How to file a complaint?

A standardised proformamay be used to file a

complaint. Suchaproforma(inHindi) is tobe

4

madeavailablebydistrictPoliceattheofficesof

all Gazetted Police officers, Police Stations and

online(ifawebsiteofthedistrictisinexistence).

AModelUniformStandardProformaisgivenin

AnnexureI.

Itisimportanttonotethatifanaggrievedperson

does not voluntarily opt for mediation and

counselling, then no efforts must be made for

mediation and counselling. Additionally, if an

aggrieved person wants to be informed about

other options available to him/her, the PPK

should make efforts to provide him/her

informationaboutotheroptions.

Where to file a complaint?

a.AttheParivarParamarshKendraofthedistrict.

b.AttheofficesofallGazettedPoliceOfficersofthe

district.

c.AnyOfficeorPoliceStationsdecidedbySSP/SPof

thedistrict.

(ThephonenumbersandaddressofthePPKneed

to be publicized by SSP/SP through posters

displayedacrossthedistrict.Asampleposteris

giveninAnnexureII.)

5

Registration of a complaint

On receipt of a complaint in the Proforma, it

shouldbedonebyPPKin-chargebygeneratinga

uniquefilenumber.

7. Components of a Case File

Acasefileshouldcontainthefollowing:

a. A note sheet for comments of supervisory

officers.

b. StandardizedProformacarryingthecomplaint.

c. Family tree of both the families involved in

dispute,ifneededforthecase.

d. DetailsoftheCounsellorallotted.

(Allotment shouldbedonebyG.O. in-chargeof

PPKonthebasisofcase-loadandinspecialcases,

asperdistinctiveexpertiseneededforanycase).

e. Tentative schedule for the counselling sessions.

(ThedatesshouldbedecidedbytheCounsellorin

consultationwiththeaggrievedside,butefforts

mustbemadetoalsoconsulttheotherpartyto

ensurethatbothpartiescanreportonthedayof

jointcounselling).

Amaximumofthreecounsellingsessionsshould

bepermittedforeachcaseandthenGOin-charge

PPKmust review thecase to considerutilityof

further counselling or referring the parties to

otheragenciesforanyotheractionsuggested.

6

f. Communication records of all the communi-

cationswiththepartiesshouldbepartofthefile.

Technology,suchasemail,socialmediaetc.may

beusedforcommunication,buthardcopiesmust

bekeptonthefile.

g. Briefs of events must be recorded by the

Counsellor after every session based on the

proceedingsofthedayandbekeptonthefile.

h. A meticulous note is to be kept of the legal

remedies presented to the parties and the

referrals provided by key government

stakeholders like doctors, protection officers,

Policeofficers,DLSAlawyers,etc.

I. Final conclusion needs to be recorded by the

Counsellors and commented upon by GO in-

chargeofPPK.

J. Anypaperrelevanttothecase.

8. Selection of Counsellors

§ Advertisementinvitingapplicationsforselection

ofnewCounsellorsmustbemade.

§ Basic selection criteria for Counsellor should

includethefollowingqualifications:

- Nocriminalbackground.

- Graduationinanyfield.

7

- Experienceincounsellingandmediation.

- Shouldnotbealawyer.

- Should not be a family member of any Police

personneloranyotherdistrictofficial.

- Should submit a brief CV with experience and

small write up (100 words) as to why he/she

wantstobeaCounsellor.

- Should be available at least twice a week for

counselling.

§ Selectionshouldbemadeonthebasisofpersonal

interviewbyacommitteeatdistrictlevelheaded

by,atleastanSPrankofficerandalongwithGOin-

chargeofPPKandInspectorinchargeofPPK.

AppointmentofCounsellorsshouldbemadefor1

yearonlyandrenewalmustbemadeonlyforone

yearatatime.Therenewalshoulddependupon

theperformanceappraisalmadebyGOincharge

andapprovedbySSP/SP.

9. Steps for Counselling

a. OnlytwoCounsellorsshoulddealwithanycase.However, if they think that bringing PPK in-charge for some session may help a partyunderstandthelaw,thenthein-chargecansitforsuchasession.Itmustberecordedinwriting.

8

b. Upon receipt of a written complaint from anaggrieved party, the Counsellors must hearhim/heroutfullyandpatientlyanddocumentthefactsandtakedownthedetailsofoppositepartyfromthecomplainant.

c. The Counsellors must present the aggrievedpartywithoptionsofmediationandcounsellingaswellasother legalremediesavailable, ifany.Also inform them about the limitations of themediationbyPPK.

d. TheCounsellorsmustinformtheoppositepartyinwritingaboutthecomplaintinbrief,inordertogivethemfairopportunitytopresenttheirsideofthestory.

e. Itisveryimportanttoinformbothpartiesthat;

i. Only3attempts,withinasetperiodofonemonth,willbemadetoinitiatetheprocessofmediation.It is possible that one party may try to avoidmediation. However, sincere efforts must bemadetoascertainitbeforereportingittoGOincharge.

ii.Once process has started, a maximum of 3counsellingsessionswillbepermitted,withinaperiodof3months.

iii.Both these periods can be extended only uponreasonable explanation and mutual acceptancebybothparties–thismustbeputinwritingbytheCounsellors and endorsed by GO in-charge ofPPK.

9

iv.Notarrivingatacompromisecannotbeareasonfor extension of period. The objective ofmediationistocometoamiddlegroundandnotcompromise.

v. Bothpartiesarefreetoenterformallegalprocessatanystage.

vi.The PPK can only perform its role within theambit of the law of the land and not take anymeasuresthatinfringeorviolatetherightsoftheparties.

f. Iftheoppositepartyparticipatesinthemediationvoluntarily,theCounsellorsmusthearthemoutfullyandpatientlyanddocumenttheirsideofthefacts.

g. After hearing both parties separately, theCounsellorsmustcallbothparties,inwritingandspeakwiththemtogether.

h. Inthejointsession–theroleofthemediatoristofacilitate dialogue and moderate talks. TheCounsellors must not take sides or passjudgment.

i. The Counsellors must make sure that thedecisionstakenfallwithintheambitofthelawsofthe land. The PPK in-charge must pay specialattentiontothisaspect.

j. Incaseaconflictbetweenthepartiesisacriminaloffence – like illegal detention, illegalconfinement, use of criminal force and

10

intimidation, attempt at taking life, sexualviolence,otherformsofviolenceagainstwomen–the Counsellors must inform the victim partyabouttheirrighttoseeklegalremedyagainstitandlodgeaPolicecomplaint.Ifthevictimpartywishes todo so, theCounsellorsmust facilitatetheiraccessforthesamethroughGOin-chargeofPPK.

k. A feedback mechanism should be used for thesuccessful cases so as to ascertain follow-upprogress.

10. When the Counselling Does Not Work

The PPK in-charge must facilitate access toemergencyandimportantsupportservicestoavictim (whenever applicable) including thefollowing:

a. UP100, WPL 1090, 181, 1098 or any suchemergencyresponseservices

b. Government hospitals for medical care andtreatment

c. PoliceStationsforlodgingofFIRthroughtheGOin-chargeofPPK

d. DistrictLegalServicesAuthorities for free legalaid, Court mandated mediation and victimcompensation

e. AapkiSakhiAshaJyotiKendraforonestopcrisisintervention

11

f. Private or Government shelter homes for safespacesincaseofdistress.

g. Anyother

11. Do's and Don'ts for Counsellors

a. Do identify the problems and causes throughtalking to both the parties separately andextensively. Do not guess the situation or aproblemoranycauseofaproblem.

b. Do record the procedures followed andstatements in writing. Do not conduct theproceedingsonlyorally.

c. Do act according to the complaint given bycomplainant inwriting.Donot try toaddressacomplaintnotgiveninwriting.

d. Dogiveequalrespecttoboththeparties.Donotuseanyabusiveoraggressivelanguagewithanyparty.

e. Domaintainconfidentialityforbothsides.Donotdiscuss or let the details of cases be known toothers,eventothePPKstaff,exceptthein-charge.

f. Dogivefull,patientandcompassionatehearingtoboth parties. Do not run for a conclusion orprovide moral judgment according to ownthinking.

g. Dokeepthesocio-economiccircumstancesofthe

parties in dispute inmind.Donot impose own

preferencesoropinions.

12

h. Docounsellingwithsincerityandrespect.Donot

beoverfriendlywithanyparty.

I. Doactwithinthelegalframework.Donotprovide

suggestionsandsolutionsthatareopposedtothe

laws.

j. Do inform all parties of formal legal remedies

availabletothemandhowtheycanaccessthose

processes. Do not present the PPK model of

counselling and mediation as only available

recourse.

k. Do remember that fundamental rights are

accordedtoindividualsandmustbeupheldatall

times.Donotput'familyhonour'and'orthodox

social practices' above the rights and safety of

individuals.

l. Do provide linkages and referrals to key

government stakeholders and emergency

services.Donottrytoworkinisolationfromthe

existinglegalsystemsforredressal,ifneeded.

13

12. Frequently Asked Questions

Question 1: If a girl approaches the PPK with a

complaintaboutadisputewithaboywithwhomshe

had a live-in relationship and that he had refused to

marryher,shouldthePPKacceptsuchacase?

Answer 1:ThePPKshould try todocounsellingand

mediation, if the boy is also willing for the process,

otherwise the girl must be advised to take recourse

throughappropriateCourt.

Question 2:WhatshouldtheCounsellorsdowhenthe

partiesstarttofightduringcounselling?

Answer 2: Counsellors should make efforts to calm

themdown, if theydonotsucceed, thenseparate the

partiesandneedbe,discontinuejointcounsellingatthis

stage.

Question3: IncaseawifehadfiledanFIRagainsther

husbandandbothstartusingmediationaswellandthe

husband wants wife to withdraw the FIR before

finalizingthemediation,whatshouldbedone?

Answer 3:TheFIRisalegalprocessandthus,cannotbe

withdrawn under any agreement of the two parties.

Therefore, itmustbeexplainedtoboththeparties in

advancethat themediation isaneffort tobringthem

togethertodiscusstheirproblemsamicablyandthey

werefreetohandlethelegalprocessastheywanted.

14

Question 4:Shouldthepresenceoflawyersofanyparty

beallowedatanystageofcounsellingandmediation?

Answer 4: No

Question 5: IfawifeandherhusbandgotoCourtfirst

andthenapproachPPKformediation,willthePPKtake

upsuchacase?

Answer 5: ThePPKcanmediateifbothpartiesagree

andwillinformtheCourtaboutthefinaloutcomeofthe

process,ifrequiredbytheCourt.

Question 6: Should a Counsellor provide his/her

numberorsharepersonalinformationwiththeparties

ormeetanypartyoutsideofficialcounsellingsession?

Answer 6:No

Question 7: In case one party is based abroad, then

shouldthePPKtakeupsuchacase?

Answer 7: No

15

13. Useful Resources at State Level

A. UP 100

(up100.uppolice.gov.in)

UP100hasbeenestablishedbyUPPolicetoprovide

integrated emergency services relating to public

safety across the State of Uttar Pradesh on 24x7

basis. A centralized Contact Centre has been

establishedinLucknowforreceivingallemergency

callsdirectlyfromacrosstheState,includingremote

ruralareas.TheCentrereceivesnotonlythemobile

orphonecalls,butalsorespondstoallothermodes

ofcommunicationlikee-mail,socialmediaetc.All

dialects of Hindi, major Indian and even some

foreign languages are supported. Persons with

specialneedsareabletoconnectthroughvideocalls

whereinterpretersofsignlanguagetranscripttheir

actions.

B. WOMEN POWER LINE – 1090

(www.wpl1090up.in)

The UP Police has established a 24@7 Contact

Centre inLucknow,calledtheWPL1090with the

aimtoprovideopportunitytogirlsinUPtofreely

registercomplaintsofeve-teasingandhassetupan

innovative ICT based application to process and

redresstheircomplaints.

The complaints could broadly be classified into

followingfourcategories:

16

(a)Eve-teasingthroughphone.

(b)Cyberbullying(Harassmentincyberspace).

©Stalking.

(d)Hotspotsofeve-teasingclosertoplaceswhich

girlsgenerallyfrequent.

The Contact Centre is located in the heart of

Lucknowandismannedbywomenaswellasmen

Police force.TheCentrealsoreceiveshundredsof

complaintspertainingtocrimesagainstwomenas

well as family disputes. These complaints are

transferred to concerned districts/Police Stations

through 1090APP to ensure real time, online

transferofsuchcomplaintsandtoalsogetashort

ActionTakenReport(ATR).

Key points about the service delivery mechanism of

WPL 1090:

· Thecallsarereceivedonlybywomenoperators.

· Acomplaintcanonlybelodgedbyavictimorany

otherfemaleonherbehalf,withherconsent.The

victimiscontactedbyWPL1090toconfirmthe

complaint.

· Aregistrationnumberisautomaticallysenttothe

victimforfuturereference.

· The identity of a victim is never disclosed to

anyone (unless shewants to share itwith local

Police, at any stage of resolution of the

complaint).

17

· AvictimisnevercalledtoaPoliceStation.

· TheWPL 1090 remains in touchwith a victim

tilltheresolutionofthecomplaint.

C. WOMEN HELP LINE - 181

(www. up181womenhelpline.in)

Anywoman in distress situation can call 181 for

rescue as well as other support services such as

counselling,medical services, legal services, short

stay shelter home etc. It works under the

supervisionoftheDWCD,UPGovernment.

D. AAPKI SAKHI ASHA JYOTI KENDRA

(www.ajk.thinkcomputers.in)

TheAshaJyotiKendraisthepilotprojectstartedin

17 districts of Uttar Pradesh.The purpose of

launchingandestablishingtheAJKistodevelopthe

immediate response mechanism for women in

distress,situationofassaultandrelatedconditions

of violence. It works as one stop crisis centre for

womenundertheDM.The181helplinealsorefers

victims/survivorstotheAJK.

LUCKNOW

AGRA GAZIPUR BARELY BANDA JHANSI

VARANASIGHAZIABAD PILIBHEETKANPUR NAGAR

PRAYAGRAJ MUZAFFARNAGARGORAKHPUR MIRZAPUR

KANNAUJ MEERUT SHAJAHANPUR

List of Asha jyoti Kendras in 17 districts of UP

18

E. CHILDLINE 1098

(www.childlineindia.org)

ChildlineisIndia's24-hour,free,emergencyphone

service for children inneedof aid andassistance.

This is an initiative of Childline India Foundation,

whichisbeingsupportedbytheMinistryofWomen

& Child Development under the Integrated Child

ProtectionScheme.

Children as well as adults can call up 1098 for a

variety of services across India, including

emergency needs of children, linking them to

servicesfortheirlong-termcareandrehabilitation.

The Childline in each city operates through a

structurednetworkofstreetandcommunityyouths,

non-profit organizations, institutions and

concernedindividuals.Eachcallcentrehasateamof

trainedyouthwhomanthetelephonelines24hours

aday.

Within60minutes(atmost)ofreceivingacallthe

teamrushestothechildandattendstothecrisisat

hand. Itmay involve going to aPolice station, the

ChildWelfareCommittees/JuvenileJusticeBoardor

ahospital.Thereisaregularfollowuptillthechild

tidesthroughthecrisis,afterwhichoptionsforlong

termrehabilitationarepresentedtothechild.

19

Name of the Department/Resource

Name of Contact Person

Contact Details

DistrictProbationOfficer

underDistrictMagistrate

Secretary/Member,

DistrictLegalService

Authority

ChiefMedicalOfficer

Superintendentsof

ShelterHomes

LocalCivilSocietyOrganizations

14. Format of Local Resource Directory

Atlocallevel,thenamesandphonenumbersof

following individuals and agencies may be

collectedandupdatedbyPPKstaff:

20

Name of the Department/Resource

Name of Contact Person

Contact Details

De-addictionCentres

ClinicalPsychologists

Other Services

21

Annexure - 1

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