designing frameworks for interaction and user experience
TRANSCRIPT
Succeeding With FrameworksBeyond Findability Workshop: IA Summit 2009
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Joe LamantiaDesign, technology & business since 1996Architect > Management Consultant Speak and write on diverse topics: ubicomptwitter: [email protected]
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Amsterdam Malta INY
New York Los Angeles
Media Catalyst is a full service interactive agencywith offices in Europe and North America
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Add frameworks to your toolkit
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Give up control...
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Gain influence!
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Why Frameworks MatterFrameworks 101An exampleSucceeding With Frameworks
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Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Framework:A structure for supporting or enclosing something else, especially a skeletal support used as the basis for something being constructed.
A fundamental structure, as for a written work.
A set of assumptions, concepts, values, and practices that constitutes a way of viewing reality.
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Structural ShiftWhy Frameworks Matter
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Web 1.0
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CentralizedStructureOrganizationArchitecture
Emerging Discipline = IA
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Web 2.0
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Structural & relational diversity
DecentralizedFlowsParticipationInteraction
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Feeds
Micro formats
Apps
WidgetsAPI’s
Services
Gadgets Grids Clouds
Streams Plug-insObjects
Posts Tweets
ThemesStatus
Links
EmbedsPage
Tags
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
“What I want to talk about is the problem of manipulating and controlling things on a small scale."
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Thereʼs Plenty of Room at the Bottom 1959
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Larger
Smaller
Apps
WidgetsTweets
Links
Embeds
Posts
Pages
Sites Web app
Services Clouds
API
Tags
ObjectsFeed
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Information environments are increasingly structured, at all levels of scale.
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“...the degree to which a systemʼs components may be separated and recombined.”
“both the tightness of coupling between components, and the degree to which the “rules” of the system architecture enable (or prohibit) the mixing and matching of components.
Modularity
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Web
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Browser
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Desktop
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Mobile
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MultitouchDisplays
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Powers of 10Exercise
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
1.Where do you see modularity?
2.What kind of modularity?3.What levels of structure?
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Powers of 10
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Modular America Cross-Cultural Perspectives on the Emergence of an American Way
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“uniquely American tendency to organize cultural artifacts out of component parts rather than structured wholes”
...it has affected cultural domains as diverse as manufacturing, architecture, education, and jazz.
modularity opens new perspectives on American culture as a whole.”
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Identity
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Work
Friends
Public
Chi.mp
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Structuration good!
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Context ShiftWhy Frameworks Matter
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
We were used to having walls. Context was key, but context depends on there being walls. Online, there are no walls. The walls have come crumbling down.
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boyd, danah. 2007. "Incantations for Muggles: The Role of Ubiquitous Web 2.0 Technologies in Everyday Life." O'Reilly Emerging Technology Conference, San Diego, CA. March 28.
http://www.danah.org/papers/Etech2007.html
Digital objects are portable» People choose and manage streams of content & functionality
» Common structure allows easy manipulation» RSS, microformats, APIs, metadata, SOA, file formats
» Environment provides shared services» OpenSocial, openID, cloud computing, analytics, search
» Digital atoms are ʻvisibleʼ & accessible
Take Away
Media & platforms converge» Experiences span multiple media, channels, formats
» Narrative, interaction, emotional elements must sustain transitions
» Platforms and delivery converge» Game console, PC, media center, time-shift [Tivo], data backup [Time Machine]
» Advertising permeates all experience environments» Social networks, virtual worlds, game experiences, film, UGC, widgets, environmental services (search)
Convergence
Digital = Social
Experiences have a ʻsocial layerʼ» Social interactions are the source of experience value
» New environments are primarily social
» Networks become primary organizing structures
» Experiences shaped by linked & overlapping networks
» Exchanges occur via marketplaces
(information, services, goods, reputation)
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Users
ContentContext
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Loss of control bad!
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Ubiquitous computingSpimesAugmented realityGames vs. reality inversionDigital singularity
Future Contexts
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Wikitude
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In the future, an object's life begins on a graphics screen. It is born digital. Its design specs accompany it throughout its life.
It is inseparable from that original digital blueprint, which rules the material world.
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When Blobjects Rule the Earthby Bruce Sterling
SIGGRAPH, Los Angeles, August 2004
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Information Shadows
Once you have the capability uniquely identify anything immediately, you can attach meta information to it. Any meta-information. How much is this worth on eBay? Which of my friends has one? Will this go with my Momʼs china? Will it make me sick if I eat it? Was it made by children?
I call this digital representation as accessed through a unique ID, an objectʼs “information shadow” and I now see them attached to just about everything.
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Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Service Objects“...changing the physical object to a service, for which the thing youʼre looking at is but a single instantiation of that agreement.
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The solid object grows a dotted line that is filled-in as-needed, when-needed, and with the features that are needed.”
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Devices are Service Avatars“Devices become projections of services. They are physical manifestations, avatars, projections into physical space of abstract services, but are not services themselves.”
* Objects become subscriptions.
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GranularityUbiquitous computing devices can come in all sorts of sizes and the user experience design for them must take this into account.
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Siftables are cookie-sized computers with motion sensing, neighbor detection, graphical display, and wireless communication.
They act in concert to form a single interface: users physically manipulate them - piling, grouping, sorting - to interact with digital information and media.
Siftables provides a new platform on which to implement tangible, visual and mobile applications.
Siftables
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Motion sensing
Communication
Graphical display
Wireless
Autonomous
Framework
{
Neighbor detection
Piling
Grouping
Sorting
Contextual
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DIY ShiftWhy Frameworks Matter
Everyone can create (again)Low-cost, high-quality tools for digital physical creation
Producer vs. consumer distinction dissolves
Business and economic (and political) structures change
Open Source, Open Data, Open Stack
hybrids, ecologies of co-creation
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New Creators
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Users
ContentContext
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Loss of control bad!
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Direct Design Complexity
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Contexts
Co-creation
Frak Me!
Cake! Are We There Yet...
Seatbelts, please.
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How Will Our Role Change?Exercise
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1.Think 5 years ahead
What do you do every day?Who do you work with?How do you do it?
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How Will Our Role Change
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
It means that developers will have to learn how to code pages for modularity. ...letting their sites be mashed up and refactored into tiny pieces all over the Web, by anyone. Rafe Needleman
Mozilla Ubiquity, Microsoft IE8, and the fracturing of Web pages
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“The systems we keep will be hybrid creations. They will have a strong rootstock of peer-to-peer generation, grafted below highly refined strains of controlling functions. Sturdy, robust foundations of user-made content and crowd-sourced innovation will
feed very small slivers of leadership agility. Pure plays of 100% smart mobs or 100% smart elites will be rare.
The real art of business and organizations in the network economy will not be in harnessing the crowd of "everybody" (simple!) but in finding the appropriate hybrid mix of bottom and top for each niche, at the right time. The mix of control/no-control will shift as a system grows and matures.”
Kevin Kelly The Bottom is Not Enough
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http://www.kk.org/thetechnium/archives/2008/02/the_bottom_is_n.php
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
"I created the platform, and then I got out of the way. Sometimes the best thing you can do is get out of the way.''Craig Newmark
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http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2004/10/10/LVGU693SFD1.DTL
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User Experience
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Whole Parts
Information Architecture
Information Architecture
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Designers
Co-creators / DIY
Structural Design
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component
pattern
template
system
network
service
standard / protocol
Scale
Scope
framework
product
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UserExperience
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Whole
Parts
Professional Design
Professional Design
Co-creators
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Ecology of Co-Creation
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Architects define the frameworks other people use to build experiences for themselves, and the world.
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SporeOver 1.8 million creatures created by people using the Spore Creature Creator.
..more than the number of known species in the world (1.5 million)!
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EA was hoping to get 100,000 creatures uploaded by players with the Creature Editor by September. They hit that number in 22 hours.
E3 2008: More Creatures in Spore Than in Real Life
By Sam Kennedy, 07/14/2008
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Creating frameworks allows designers to sell high value services.
$$
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human insightdesign skillsarchitecture
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We have special powers!
What Makes Frameworks Useful?
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New Web resembles
environments
Executive dashboard Dashboards Portals Enterprise portals Tile-based UX WidgetsDIY experiences Hackware Fablab
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Durable / Exstensible
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Tile View
View Selector Utility Navigation
Free-form
Neutral Terrain• distinct languages• divergent goals• differing success criteria• competing agendas
Framework
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FrameworkPossibility
Space
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Components
x =Relationships
Efficient
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Downstreamleverage
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Managing Complexity
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Contexts
Co-creation
Framework Utility
Frak Me!
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UserExperience
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Whole
Parts
Professional Design
Professional Design
Co-creators
Co-creation
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FrameworkPossibility Space
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Instance
Instance
Instance
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Avatar
Vehicle
Service
Framework
Everyware
When Frameworks FailExercise
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
1.Name some failed frameworks
2.What happened?3.Why did they fail?4.Could they have worked?
5.What needed to change?87
When Frameworks Fail
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USSRcomplex financial derivativesTitanictransportation via dirigiblesnuclear powerVersailles treatymusic businessadvertising in social mediaprinted media
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Whatʼs the pattern?
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Environmental change
(assumptions)
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Spotting FrameworksFrameworks 101
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valuable
useful
credible
usable
findable
desirable
accessible
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identity
presence
groups
sharing
conversations
relationships
reputation
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Are these the same?
How are they different?
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designconstructionmanagementorganizationcommunicationanalysisdistribution
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Name That FrameworkExercise
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
1.Name some framework based experiences, services, tools.
2.What kind of framework is it?
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Name That Framework
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Netvibes
Flickr
MS Sharepoint
Yelp
Blogging services
CM Systems
Ning
Balsamiq
Yahoo Pipes
Pandora
BaseCamp
Blip.fm
MySpace
YouTube
GoogleMaps
Wikis
Intranets
RememberTheMilk
delicious
Upcoming
dopplr
Etsy
CafePress
Lulu
Twine
digg
friendfeed
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De-constructionExercise
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
1.Pick an experience
2.What is it made of?3.How do these things relate?4.What does it include / exclude?
5.What are its boundaries?113
De-construction
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Components
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Relationships
Stacking
Linking
Grouping
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Broad*Narrow*
Scope
User ExperienceGovernance
Business Logic
Data
Application Logic
FunctionalityAdministration
Social Dynamics
*Depends on your viewpoint!
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Boundary(s)
Closed
Openunbounded
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ComponentsRelationshipsScopeBoundaries
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DefinitionExercise
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1.What is it meant to do?
2.What kind is it?3.Who is it for?4.What does it assume about
the world?121
Definition
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PurposeTypeAudienceAssumptions
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PurposeTypeAudienceAssumptions
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ComponentsRelationshipsScopeBoundaries
Problem
{Solution
{
The Building BlocksAn Example Framework
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The Box of Chocolates Model
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Everything in a portlet
Portlets are islands
Growth = more portlets
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No Structure!No Connection!No Interaction!No Context!
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NeedsAllow for growth and changeEstablish common language for all perspectivesConstruct scalable, reusable structuresEncourage high-quality user experiencesSharing of assets
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Environmental Servicesidentitysecuritypublicationdata infrastructureapplication supportmanagement
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Purpose: Improve portal experience
Type: Design
Audience: Design, build, IT management
Assumptions: Enterprise environment
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Vision: Enterprise Portal Suite
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PurposeTypeAudienceAssumptions
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ComponentsRelationshipsScopeBoundaries
Problem Solution
{ {
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The Building Blocks System
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Basic PrinciplesStandardized Components
Containers manage content
Connectors define structure & navigation
Assembly RulesSuggested Functionality
Convenience, Utility, Social
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OpennessUse blocks for some or all contentMix blocks and free-form content
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PortabilityBlocks can be:
•syndicated
•shared
• reused
•placed elsewhere
•duplicated
•moved
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OpenClosed
Boundary(s)
Building Blocks
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LayeringBlocks can define all layers of an environment
Blocks can cover *any* combination of layers
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Scope
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BroadNarrow
Scope
User ExperienceGovernance
Business LogicData
Application LogicFunctionalityAdministration
Building Blocks
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Independence
Blocks are independent
•content
• interaction
•display...until “stacked” together
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Relationships
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InheritanceBlocks inherit from those stacked above:
• content
• properties
• interaction
Inheritance cascades top to bottom
All blocks stacked below inherit from above
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Relationships
ComponentsBuilding Blocks Framework
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Containers7 typesBegin with Tile, range up to Portal SuiteSmaller Containers deliver contentLarger Containers create structureWork together with Connectors
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Components
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TileSize: 1Elements:HeaderBody[Footer]
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SectionSize: 5Elements:Page (1)
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Portal SuiteSize: 7Elements: Portal (1)
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Larger
Smaller
TileGroup
Tiles
Page
Section
Portal
Suite
Element
View
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Connectors Overview8 Connector typesSome enable navigationSome provide interactivity for ContainersMakeup and behavior defined in detail
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Relationships Components
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Crosswalk ConnectorDirectly links two individual Containers
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Section ConnectorLinks all Sections (1 Page) in a Portal
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Portal ConnectorLinks Dashboards & Portals in a Suite
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Larger
Smaller
Crosswalk
Geography Selector
TileGroup
Tiles
Control Bar
Page
Section
Portal Section Connector
Suite Portal Connector
Page Connector
Element
View
Contextual Crosswalk
Utility Navigation
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Stacking RulesAssigns “size” to all blocksDefines possible combinations
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Portal Suite 7
Portal 6
Section 5
Page 4
View 3
Tilegroup 2
Tile 1
Page 4
View 3
Tilegroup 2
Tile 1 Tile 1
Tile 1
Tile 1
Relationships Components
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Free-form contentSection ConnectorPage ConnectorUtility Navigation
View
Tile
Control Bar
Convenience Functionality
Page
Case StudyChange and Growth
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Series of portal effortsVendor: strategy, design, build, supportEngaged across enterpriseBuilding blocks leveraged as:• Concept language• Design Tool• Prototype Accelerator• Governance Framework
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Global Executive Portal
Global Leadership TeamEnterprise insightBusiness intelligence
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US Dashboard
US Leadership TeamMajor market insight, enhancing dialog Business intelligence, social commentary
*Introduced social mechanisms
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Approvals Portal
Senior Managers, ExecsStreamline finance operationsInvoice tracking & approval
*Portability = critical
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Expense Management Portal
Managers, budget coordinatorsStreamline invoicing, improve forecastingInvoice & project management capability
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Sales Dashboard
Unit LeadershipUnit operations insightBusiness intelligence, social asessment
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Succeeding With Frameworks
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Solution
ComponentsRelationshipsScopeBoundaries
{Problem
{PurposeTypeAudienceAssumptions
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Borrow and adapt:ExtendAlter
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Adapt things as needed
What is the environment?Is inheritance useful?Are these the right blocks?
Change or add principles with care
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Create new
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Start simple: 3 Containers 2 Connectors
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Add only what is essential.7 Containers11 Connectors1 stacking hierarchytop-down inheritance
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Larger
Smaller
TileGroup
Tiles
Page
Section
Portal
Suite
Element
View
Evolution
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Larger
Smaller
Crosswalk
Geography Selector
TileGroup
Tiles
Control Bar
Page
Section
Portal Section Connector
Suite Portal Connector
Page Connector
Element
View
Contextual Crosswalk
Utility Navigation
Evolution
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FrameworkPossibility
Space
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Components
x =Relationships
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Donʼt Get Carried Away
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YourFramework
Largest Structures In the Universe
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Use simple language.Make it relevant.
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ABC Selling: Always Be Closing
Pitch the outcome, not the frameworkSpeak the buyersʼ language (IT, user, biz)Always explain the minimumStart simple, promise less, do more
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Pragmatic Politics
No land grabsCollaborate on scope & boundaryGet a sponsor
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BroadNarrow
Evolving Scope
•Use
r Exp
erien
ce
•Gov
ernan
ce
•Busine
ss Lo
gic
•Data
•Applica
tion L
ogic
•Functio
nality
•Adminis
tratio
n
Building Blocks
•Produc
t Man
agem
ent
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Use the blocks at the right levelHow will you use the blocks?Common languageReference / exampleStarting point for designSet of defined componentsPolitical shield
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Design A FrameworkExercise
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
1. Think of a common experience
2. Imagine how it could be better
3. Design a framework that makes it better
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Create A Service
In Conclusion...
IA Summit 2009 | Joe Lamantia | MediaCatalystBeyond Findability: Frameworks
Possible Future StuffWikiCommunity of PracticePatterns & Pattern LibraryMailing List, Blog, FeedDestinationWorkshops & SeminarsCoursesBook...?
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IA Summit 2009 | Joe Lamantia | MediaCatalystBeyond Findability: Frameworks
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Discussion Topics
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 195
Frameworks vs. templates
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 196
Disciplines & frameworks
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 197
Frameworks vs. systems
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 198
Process & frameworks
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 199
Deliverables & frameworks
Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst
Domain specific
Innately specified
Hierarchically nested
More internal integration than external integration
Localized processes and autonomy
Informationally encapsulated
Near decomposability
Recombinability
Expandability
Module as homologue
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Beyond Findability: Frameworks IA Summit 2009 | Joe Lamantia | MediaCatalyst 201
IA Summit 2009 | Joe Lamantia | MediaCatalystBeyond Findability: Frameworks
What You Can Build
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