Designing an efficientIT Operations War-roomEnamul HaqueSolution Architect

HCL GREAT BRITAIN Ltd.

The key objective of the IT war-room is to facilitate communications between all relevant parties in the event of a system go-live.

It is also to monitor and listen and respond to inquiries and synthesize opinions to determine the best course of actions during any cutover session.

It is the place which brings people together in a single location to collaborate and

solve problems.

During the crucial stages of cut-over, the war-room

should allows free flow of information between all relevant stakeholders.

War-room needs to simplify the transition by being

responsive to the needs with collective knowledge from the

participants.

War-room needs to facilitate the capture of information

and help to process the decisions by building shared

understanding.

It should allow prompt routing of relevant incoming issues to the correct escalation points ..

It should also document what’s learned in the war room for reusing in the future and for providing feedback to the rest of the project team.

Attending a war-room would require its participants to be prepared for it.

War-room warriors should also be subject matter experts.

Flexible clothing

Have coffee and teaMake yourself

comfortable

Meet and greet

Have fun

SweetsDon't forget

chargers

Make good use of

Flip chart

Make good

use of sticky notes Fruits

Drink water

Beverages

Team work

Great listeners

Great tips for to be a great war-room warrior!

IT War-rooms - the good, the bad and inspirational

Somewhat fail Very fail

Kinda likeEpic fail

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