designing an e-government solution jon colombo in collaboration with client or partner logo
TRANSCRIPT
Designing an E-Government Solution
Jon Colombo
In collaboration with Client orPartner logo
June 2004© 2004 Capgemini - All rights reserved 2
In collaboration with
Introduction
Background – The Project
“Workshoppettes”
• Taxonomy
• Establishing Identity
• Registration
• Intermediation
June 2004© 2004 Capgemini - All rights reserved 3
In collaboration with
Background - The Public Services Broker
“The PSB will provide a common access point for e-Government services, common interface standards, procedures and supporting services, together with the necessary infrastructure to make access to e-Government services as straightforward and secure as possible. In addition to supporting customer interaction, the PSB will also provide the standard mechanism for supporting inter-agency collaboration.
Without the PSB, customers would be faced with the prospect of having to register and authenticate themselves with each government agency separately and of dealing with the individual presentation style and transaction paradigms of each agency site. With the PSB, registered users will be able to log in once to the PSB, then transact with e-Government services via the same familiar interface.
The PSB will allow individual users to submit service requests on their own behalf, and provide mechanisms and procedures to allow businesses or individual customers to authorise agents and intermediaries to submit service requests on their behalf. This will enable the PSB to provide support for call centre and walk-in centre access channels, and allow business related transactions to be conducted by authorised persons. “
Technical Design Specification, August 2003
June 2004© 2004 Capgemini - All rights reserved 4
In collaboration with
•.NET•Any Supported Adaptor•E-Mail•Web Browser
•J2EE
•Integration Channel Adaptors
•Other Governments •e-Gov systems
•Interoperability,
•Security and
•Integration Standards
•Services and Data
•Exchange Catalog
•Sectoral E-Service Hubs•Agency E-Service Hubs
•PSI
•BSI
•PSB Core Services e.g.•Access Management •System, Data Vault,•Administration
•INTEGRATION FRAMEWORK
•Integration Channels
•Security
•Reliable Messaging
•SDEC
Background - Architecture
•IT Systems•Private Sector
•HUMAN FACING
•Referrals
•Service •Requests
•Search
•ReachServices 0.1 + •Advanced E-Forms Engine
•E-Services •Information Portal
•Case Management
•Auditing and Logging
•C2G 'e-mail'
•Security
•Information
•PSB High Level Architecture •Version 1.0
•Service •Fulfilment
•Service •Fulfilment
•FULFILMENT
Workshopette #1 Taxonomy
June 2004© 2004 Capgemini - All rights reserved 6
In collaboration with
Taxonomy IDENTITY
(Account Name)
Trusted
Hosts
People
(Users)
‘Invisible’ Users
External
(Customers)Internal
Intermediary-Registered
Customer-Registered-Anonymous
Business-Administrator-User
Infrastructure
Support
Internal
Intermediary
Agency Staff-Administrator-User
Reach Staff-Administrator-User
Call Centre-Administrator-User
Walk-in Centre-Administrator-User
Administrator Auditor Tech Support
Workshopette #2
Establishing Identity
“The Person with this Real World Key is at the other end
of the line”
June 2004© 2004 Capgemini - All rights reserved 8
In collaboration with
Establishing Identity - Registration
Sign up Here!Sign up Here!
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In collaboration with
Establishing Identity - Context
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In collaboration with
ContextHigh Medium Low None
Assertion Level
HighAssertion Level
MediumAssertion Level
LowAssertion Level
None
Assertion Level
MediumAssertion Level
MediumAssertion Level
LowAssertion Level
None
Assertion Level
LowAssertion Level
LowAssertion Level
LowAssertion Level
None
Registration
Level 3
Level 2
Level 1
None Assertion Level
NoneAssertion Level
NoneAssertion Level
NoneAssertion Level
None
Level 3
Level 2
Level 1
Level 0
Establishing Identity - AssertionEstablishing Identity - Assertion
Workshopette #2 Registration
June 2004© 2004 Capgemini - All rights reserved 12
In collaboration with
Registration – Level 0
Level 3
Level 2
Level 1
Level 0
Portal
Regist
ratio
n
Service
Log OnRegisterRegisterRegister
Register
Log OnRegister
Servic
eSer
vice!
June 2004© 2004 Capgemini - All rights reserved 13
In collaboration with
Servic
eSer
vice!
Registration – Citizens
Level 3
Level 2
Level 1
Level 0
Portal
Regist
ratio
n
Service
Log OnRegister
Other…Agency
2Agency1
Log OnRegister
June 2004© 2004 Capgemini - All rights reserved 14
In collaboration with
Servic
eSer
vice!
Registration – Organisations
Level 3
Level 2
Level 1
Level 0
Portal
Regist
ratio
n
Service
Log OnRegister
Other…Agency
2Agency1
Log OnRegister
Workshopette #4Intermediation
June 2004© 2004 Capgemini - All rights reserved 16
In collaboration with
Intermediaries
Business
Person‘Their’ Intermediaries
Business
Person‘Our’ Intermediaries
People requesting services themselves
Inter-Agency
June 2004© 2004 Capgemini - All rights reserved 17
In collaboration with
Intermediaries – Cont.
SpecificCompleteSpecificComplete
Service Company / Accountant
Parent Company / Liquidator
AccountantFinancial AdvisorNA
Business
AccountantBrokers
LiquidatorAccountantSolicitorExecutor
Frequent
AccountantAgent
LiquidatorSpouse Tax Return
Power of Attorney
One OffPerson
BusinessPerson
Which of these relationships needs to be visible?Government Intermediary Person
Or Government Person Intermediary
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