designing a quality management system

QualityManagementSystem.com

Define Organizational Mission Values and Define Organizational Mission, Values, and Priorities

Map the Major Processes Map the Major Processes Define Roles and Responsibilities

in the Quality Systemin the Quality System Regularly Review and

Improve the SystemImprove the System


The starting point for a QMS is to establish: The starting point for a QMS is to establish:◦ Organizational direction ◦ Organizational goalsOrganizational goals◦ Priorities and what is important


Decisions are based on a consistent set of Decisions are based on a consistent set of values

Organization to be honest about its priorities Organization to be honest about its priorities The organization should

commit to Total Qualitycommit to Total Quality Management


Most TQM and QMS programs are process Most TQM and QMS programs are process based systems

Requires understanding how activities fit Requires understanding how activities fit together


Map out the major processes with inputs Map out the major processes with inputs, activities and outputs

Map the primary sub processes Map the primary sub-processes


QMS requires useful formal process QMS requires useful, formal process description

If process definitions exist review for If process definitions exist, review for accuracy

The starting point should be: The starting point should be:◦ How processes actually work◦ Not how they should work◦ Not how they should work

Critical processes should be documented


Processes owners: Processes owners:◦ Are responsible for their processes◦ Create objectives and metricCreate objectives and metric◦ Put in the resources◦ Signal if lack of resources to execute the processg p


People need skills education or training for People need skills, education or training for their roles

Where there are gaps continue education Where there are gaps, continue education and training

Commitment to Commitment to on-going training is criticalis critical


A reflective evaluation is required A reflective evaluation is required◦ How is it working?◦ Are the process objectives being achieved?Are the process objectives being achieved?◦ Is the organization reaching, or at least moving

toward, its goal?◦ If not, what needs to change?

There should be a regular review of organizational goals and priorities


designing a quality management system

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