design guidelines for best western membersbestwesternsupply.com/docs/designguidelines.pdf · design...

Design Guidelines for Best Western

Members

Each Best Western® hotel is independently owned and operated.E

Existing Member Guidelines

1 • 12/1/09

Table of Contents

Frequently Asked Questions ................................2

General Provisions ..............................................4

Important Notices ................................................5

e100 FF&E SubmittalRequirements ..............................................6Furniture, Fixtures and Equipment ......................................................6

e300 Exterior ........................................................7Exterior Buildings ................................................................................7

Fencing ................................................................................................12

Landscaping ........................................................................................13

Other Exterior Facilities ....................................................................14

Outdoor Swimming Pool ....................................................................15

Parking Lot/Driveways........................................................................18

Satellite Dish ......................................................................................19

Signage ................................................................................................19

Stairways ............................................................................................20

Trash Dumpster & Service Areas ......................................................21

Vending Area ......................................................................................22

e400 Public Areas ..............................................23Continental Breakfast Area ................................................................23

Elevators ..............................................................................................27

Fitness Room ......................................................................................29

Front Desk Area ..................................................................................33

Guest Laundry ....................................................................................37

Guest Room Corridors ........................................................................39

Lobby ..................................................................................................42

Meeting Room ....................................................................................48

Pre-function Area ................................................................................52

Other Facilities ....................................................................................55

Public Corridors ..................................................................................59

Public Restrooms ................................................................................63

Restaurant/Coffee Shop/Lounge ........................................................66

Stairways ............................................................................................69

Indoor Swimming Pool ......................................................................71

Vending Area ......................................................................................75

e500 Guest Rooms ............................................77Structure ..............................................................................................77

Standard Guest Room/Guest Suites ....................................................83

Bath/Vanity Area ................................................................................97

Glossary of Terms ............................................101

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Frequently Asked Questions

Which areas are public areas and which are supplemental facilities?The design assessments divide the spaces in the Public Areas section of the guidelines into two groups, Public Areas andSupplemental Facilities. Public Areas are interior areas that are standard at most hotels. Supplemental Facilities are other areas thatare offered based on a hotel’s guest mix and operational needs. Best Western separates the areas as follows:

Public Areas:LobbyFront Desk AreaContinental Breakfast AreaElevatorsInterior Guest Room CorridorsPublic RestroomsInterior StairwaysInterior Vending Area(s)

Supplemental Facilities:Fitness RoomGuest LaundryMeeting RoomPrefunction AreaOther Facilities (as described on pages 55 - 57 of the guidelines)Business CenterSwimming Pool

What if I have made improvements to my hotel that were approved by BestWestern, butthe guidelines may have changed?If the area of renovation or item was replaced, and was previously in compliance with the guidelines, you may submit an extensionrequest through the Review Committee and Board of Directors evaluation process.

Who should I call with questions about the guidelines?For specific questions on the guidelines or assistance in bringing any element (FF&E) into compliance or any other renovation ordesign issue, you should consult with a professional designer from BW Design Department, who can provide you with neededassistance. The name, telephone number, and email address of the Regional Design Consultant for your district is available fromyour RSM or the BW Design Department at 877-337-4661. You can also contact your Regional Design Consultant for your Districtby calling the Design Hotline at 877-337-4661.

How long should I expect to keep my casegoods and/or softgoods?From a design and relevance standpoint, and before they would be considered dated, the industry standard for casegoods is 7-10years, 10 years being a stretch. The condition of casegoods may factor in to whether they need to be replaced earlier, and couldminimize their lifespan. For softgoods, the industry standard is 4-6 years, however if bold colors or extreme design elements arechosen, the design could be considered dated even earlier. It is recommended that you consult with your Regional DesignConsultant or corporate based design consultants when selecting casegoods and/or softgoods. All selections must be submitted toBest Western Design Department for approval.

If I don’t agree with a design call on my design report or if I need more time to meetdesign requirements with due dates, what can I do?In order to avoid probation or hearing status, you should request an extension or waiver for consideration by the Review Committee.The waiver/extension form can be found on mybestwestern.com.

What is the Review Committee, how often do they meet and do any of the membershave hotel operations or interior design/architectural experience?The Review Committee meets approximately every week and per Board policy, a minimum of four Review Committee membersmust be present at each meeting with at least two of those committee members having hotel operations experience, and at least onewith interior design/architectural experience.

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Frequently Asked Questions, continued

What if I don’t agree with the Review Committee’s decision and want to appeal?Once the Review Committee makes their decision, it is reviewed with the District Director for approval. If the District Directoragrees with the decision, the member is notified of the decision. If either the District Director or the member disagrees with theReview Committee's decision, the matter is presented to the Board of Directors for review. This process may take up to a month.The Voting Member is notified in writing.

BestWestern’s guidelines do not mirror those of AAA’s/CAA’s,Why?When BW’s guidelines were created, many sources including AAA, hospitality research firms, competitive analysis and the BWGovernor’s DesignAdvisory Committee (GDAC), were considered in order to ensure that BW’s guidelines are competitive, relevantand fair. While BW’s design guidelines align very closely with AAA’s 3 diamond guidelines, there are a few exceptions because ofstructural limitation or other practical application considerations. It is important to remember that BW’s guidelines are minimumrequirements and do not require members to align with AAA’s 3 diamond requirements. Therefore, a property owner should alwaysrefer to the latest AAA guidelines if achieving or maintaining a particular diamond rating is desired. It is also important to note thatAAA’s diamond rating is not determined by a single detracting element, but rather an abundance of detractors that may affect orrisk one’s diamond rating. Best Western recommends that you consult with your AAA inspector if you have specific questionsregarding your diamond rating. Additionally, if you are given notice that your next AAA inspection may adversely affect yourcurrent diamond rating, please contact the BW Design Department for assistance. You can also compare BW’s guidelines withAAA’s by going to mybestwestern.com

If a guideline is listed as “recommended,” does this mean I have to do it?In many cases, yes. If there is an item on the PIP (Property Improvement Plan) or design report that is noted as recommended inthe guidelines, and the Best Western design professional and/or the Board of Directors finds it to be a significant detractor to theguest and should be replaced or repaired, the designer may use their judgment to make that call a requirement.

What is a “new found item,” and why are you calling it now?When your RSM (Regional Service Manager) or RDC (Regional Design Consultant) visits your property and observes a conditionthat may not have been noted on a previous QA inspection or design report, it may be due to the fact that a guestroom or areainspected was not seen on a previous inspection or property evaluation. Conditions may have changed since the last property visit(casegoods could be scratched or otherwise damaged, or new, unapproved furniture or fixtures exist). It is important to rememberthat all FF&E (furniture, fixtures and equipment) purchased for the property must be submitted to the BW Design Department forapproval (PRIOR TO PURCHASE AND INSTALLATION).

I can get a great flat panel TV and other guestroom items at discount store for lessmoney than BW supply offers, why wouldn’t I purchase there?Best Western Supply researches products designed to meet commercial use and guests’ expectations with a focus on the total costsof ownership of goods and services. Acquisition cost is only one component of intelligent purchasing. The lowest price is not alwaysthe lowest cost to your business. Remember the old axiom… “Beware the cost of the lowest price.” Cost of ownership, paybacktime, exceeding guests’ expectations and solving problems are the true issues a professional hotelier is really looking for. Pleasecall Best Western Supply at 800-528-3601 (1-1) or go to bestwesternsupply.com for more details regarding product selection,quality and warranty information.

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EACH SECTION OFTHESE GUIDELINES IS SUBJECTTOTHE “IMPORTANT NOTICES”ATTHEEND OF THESE GENERAL PROVISIONS.

These guidelines are issued in response to inquiries from Best Western Members and meet minimum criteria forinterior design, renovation, and FF&E. Best Western Design requires that all FF&E, Drawings and any otherrenovation information be submitted for review and approval prior to order and installation. Failure to meet thisrequirement could result in non-compliant FF&E and/or Design criteria could result in Design probation andultimately cancellation of membership.

This document provides guidelines for members in the renovation and furnishing stages of hotels, motels, resortproperties and additions to existing properties. A similar version of these Guidelines is available to everyapplicant who may have a property under construction or is planning construction of a property, who hopes toobtain a Best Western affiliation. This version has been prepared for existing members who are renovating theirproperties or are eligible to receive a design report. The member should furnish a copy of or provide access tothese guidelines to all architects, engineers, designers, general and subcontractors and other involved partiesprior to commencing services for which the Member may have contracted. Best Western may elect to waive orgrant variances to specific guidelines based on physical limitations, market demands, where local and siteconditions warrant, or on other grounds. These waivers and variances do not supersede the member’s obligationto comply with jurisdictional codes and laws. Any exception to these Guidelines shall have prior written approvalfrom Best Western.

There is a refreshing uniqueness about the desire to be a Best Western Member, as Best Western properties areall individually owned and operated, and no two properties are alike.

However, the minimum Design guidelines require that all properties provide the following:

• The exterior of the building, in particular, must maintain a level of individuality that reflects geographiclocation and other factors.

• Certain amenities and features that convey the Best Western image.

• This image must convey the perception of quality and guest comfort throughout the property, including thebuilding exterior, public spaces, guest rooms, and all supplemental facilities.

General Provisions

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Important Notices

The purpose of the Best Western International, Inc. (“Best Western”) DesignExcellence Program, as embodied in these Guidelines, is to ensure brand qualityby providing a minimum acceptable baseline upon which each Best Westernmember will begin to develop its own unique property.

BestWestern does not own, operate, manage, control or get involved in the day–to-day operations of any hotel property.

These Guidelines are provided to assist you in your goal to provide for yourguests’ comfort and aesthetic enjoyment of their surroundings.

TheMinimumRequirements contained in these Guidelines represent a minimumacceptable baseline for consideration for and retention of Best Westernmembership. They do not consider any unusual or unique circumstances ofyour operating environment such as: climate, restricted natural lighting, securityof the neighborhood, surrounding attractions and facilities and landscape, ornature of your clientele.You need to consider and account for these and all otherfactors that apply to your property when you build or upgrade.

These Guidelines include topics that hoteliers may consider to be safety and/orsecurity issues. Nevertheless, the handling of all safety and/or security issues isan operational issue that is the responsibility of each hotel owner/operator. Allhotel owners/operators are advised that an appropriate professional should beconsulted for security and/or safety issues.

Best Western does not assume any liability for any applicant or member’sfailure to comply with any federal, state or local laws, rules or regulations.If anything contained in these Guidelines or in any designs, drawings,specifications or other documents submitted by an applicant or member andapproved by Best Western are in conflict with any federal, state or local laws,rules or regulations (including, without limitation, the Americans withDisabilities Act), then the applicant or member is responsible for assuring thatthe requirements of the law, rule or regulation are complied with.Any approvalgiven by Best Western is only applicable to the Guidelines without reference toany legal requirements.

These Guidelines require submission of items such as furniture, fixtures andequipment, and designs, drawings and specifications to Best Western prior toevents such as purchase or beginning of construction, as applicable. Thepurpose for this requirement is because Best Western wants to provide timelyinput to help applicants and members assure that their projects conform to atleast the minimum acceptable baseline in property design and aesthetics tomaintain brand quality. By failing to submit items when suggested, an applicantor member risks having to incur additional expenses later in order to conformto the brand quality minimum acceptable baseline, being denied activation as aBestWestern hotel, or having membership/conditional approval cancelled.

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Existing Member Guidelines FF&E Submittal Requirements

Best Western guidelines require submittal for approval on all Furniture, Fixtures and Equipment and drawings prior topurchase. This enables the Design Department to help ensure that the interior design of each property meets minimum Best Westernguidelines. In conjunction with the execution of the BestWestern MembershipApplication andAgreement and Terms of ConditionalApproval, and unless otherwise required in writing by Best Western, the member shall provide FF&E submittals as described below.After the colorboards, layouts and specifications are complete and compliant, a final FF&E review letter will be sent to theVoting Member.

It shall be the responsibility of the owner/developer to comply with all local, regional and national codes as applied by thegoverning authority for renovation and/or construction. Renovation plans that include the construction of new hotel unitsshall be submitted according to the New Construction submittal requirements (see design guidelines for New Constructionand Conversion properties).

Item Requirede101 Furniture,e101.1 Fixtures and

Equipment • All FF&E specification information shall be collectively submitted for all areas in a timely manner.

e101.2 • Scaled professionally drawn plans of all areas affected by the FF&E being reviewed must be submitted.Acceptable scales 1/4” or 1/8” = 1’0”.

e101.3 • Scaled elevations, professionally drawn, are required for all public areas and rooms where millwork andcustom casework is installed (moldings, architectural panels, etc.). Acceptable scales are 1/4”, 1/2” or3/8” =1’0”.

e101.4 • FF&E material samples must be assembled on a professionally prepared colorboard (24” x 36” maximum size).

e101.5 • A master specification manual is required. This will have pictures of each piece of furniture and themanufacturer’s cut sheet that lists construction and specifications, as well as the size of each item.

e101.6 • Manufacturer’s specification cut sheets are required for each fabric, paint or wallcovering. Sheets are to bein the master specification manual. Fire and durability ratings are required.

e101.7 • Submittals are to be sent in the form of a complete package with each part clearly marked with propertyname, number and a contact name and phone number. Contracted design firms should also be listed.Partial submissions will result in phone and written notification of an incomplete submission.

e101.8 • Partial renovations require cut sheets and pictures of existing FF&E as well as samples of existing finishes.

e101.9 • Voting Member is responsible for all items not submitted by the Professional Design Service of choice.

e101.10 • Any change to approved FF&E must be re-submitted.

e100 FF&E SUBMITTAL REQUIREMENTS

Section 200 refers only to guidelines required specifically for applicant hotels, and is intentionally omitted from this guidelines book.For requirements for applicant hotels, refer to the Guidelines for New Construction and Conversion hotels.

e200 NOTAPPLICABLETO EXISTINGMEMBERS

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EXTERIOR • Exterior BuildingsExisting Member Guidelines

e300 EXTERIOR

EACH SECTION OF THESE EXTERIOR GUIDELINES IS SUBJECT TO THE “IMPORTANT NOTICES” AT THE END OF THEGENERAL PROVISIONS.

e301 Exterior Buildings –Structural, Furnishings, Finishes & EquipmentThe architecture of each facility shall present a pleasing, quality appearance, be appropriate with the surrounding area and be well-maintained. All physical aspects of the property, such as accessibility, desirability, and attractiveness, will be taken into considerationin the evaluation of each property.

Structural Requirements

e301.1 Architecturee301.1.1 • The buildings must have finishes and detailing

that present a cohesive architectural style andtheme and reflect regional architecture orhistorical styling.

e301.1.2 • All buildings shall be in coordinating stylesexcept for freestanding facilities such as arestaurant or lounge that has a separate identityfrom the hotel.

e301.2 Architecturale301.2.1 Elements • All detailing must be high quality, in the proper

scale and coordinated with the buildings’ style.Colors and architectural style must be appropriatefor the area.

e301.2.3 • Undersized or poorly dimensioned elements arenot acceptable.

e301.2.2 • Thin metal columns may be acceptable ifconducive to architectural style.

Minimum Requirements Recommended Upgrades

e301.3 Colore301.3.1 Scheme • Exterior colors must be current in appearance and

in keeping with the style of the buildings.

e301.3.2 • All buildings shall be in coordinating colorsexcept for freestanding facilities such as arestaurant or lounge that has a separate identityfrom the hotel.

e301.3.3 • Upon replacement. The building to be finishedwith a minimum of 3 colors or 3 coordinatingmaterials and/or textures, for walls, trim andvisible pitched roofs.

e301.4 Wallse301.4.1 • Brick, stone, stucco or high quality siding. • Specialty finish.

e301.4.2 • Decorative block, such as split-face or flutedblock is acceptable if pre-approved byBest Western Design Department.

e301.4.3 • All sides of a building and its adjacent structuresmust be architecturally comparable andaesthetically appealing.

e301.4.4 • Exposed or painted concrete block, T-111plywood siding, Masonite siding, and datedstorefront systems having opaque insert panelsare not acceptable.

• Unique architectural concept or finish.

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e301.7 Buildinge301.7.1 Entrances • All Guest entrances to be covered by a

coordinating, high quality awning or overhang,subject to Design Department approval. Thescale and architectural elements of the awning oroverhang to be in proportion and in keeping withthe design of the building. Recommended.

e301.7.2 • Existing roof, tower, overhang or canopy mustcoordinate in style and color with the buildingexterior.

e301.7.3 • An upper balcony or walkway is an acceptablecover.

e301.5 Rooflinee301.5.1 • Interruption (or break) in roofline may be

required based on a lack of architectural detailand/or if no “break” occurs after approximately8 - 12 guestrooms with the following:- Pitched roof in shingles, standing seam metal

or tile. Roofline in varying heights or addedfeatures such as gables, dormers or cupolas

- Parapet roof in a finish that coordinates withthe building, having varying heights or otherdecorative elements.

- A high quality mansard roof with decorativeelements that relates to the buildings’architecture.

• A unique architectural concept or design such asfabric or glass.

e301.5.2 • Not acceptable: dated, thin-edged flat roofline,typical of one and two-story buildings, plain,uninterrupted pitched, mansard or parapet roof onbuildings or wings.

e301.5.3 • Not acceptable: roof in a style or color that doesnot coordinate with the building, or multiple roofstyles that do not coordinate with each other.

e301.6 Portee301.6.1 Cochere • A one or two lane porte cochere is required at the

main lobby entrance unless limited by space dueto prevailing codes or easements.

• An architecturally unique or significant visualelement.

e301.6.2 • The scale and architectural elements of the portecochere must be in proportion and in keepingwith the design of the lobby building.

e301.6.3 • New Porte Cochere: A two lane porte cocherewith an 18’ minimum width driveway, with aminimum clear height of 14’-0” is required.

e301.6.4 • Thin support columns and undersized elementsare not acceptable. Fabric awning used as a portecochere is typically not acceptable, unless pre-approved by BW Design Department.

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e301.9 Ceiling/e301.9.1 Overhang • Vinyl or aluminum soffit.

Or

e301.9.3 • Other finishes if approved by Best WesternDesign Department.

e301.9.2 • Painted or stained concrete.

e301.9.4 • Pressed cellulose ceiling is only acceptable withdesign approval.

e301.10 Guest Roome301.10.1 Balconies • The wall, floor, and ceiling finishes must be

consistent with those of the building exterior.

e301.10.2 • Low quality indoor/outdoor carpet is notacceptable.

• Stained concrete that coordinates with thebuildings, stamped concrete, exposed aggregateconcrete, or quality rubber or rubberized finish.


e301.8 Walkwayse301.8.1 • First floor and upper floor walkways must have a

minimum 5’-0” clear width, unobstructed bylandscaping, parked cars, lightposts, heating/cooling units, fixtures, etc.

e301.8.2 • As a minimum, the walkway finish shall benon-slip concrete. Painted concrete is notacceptable due to high maintenance.

• Stained concrete that coordinates with thebuildings, stamped concrete, exposed aggregateconcrete, or quality rubber or rubberized finish.

e301.8.3 • High quality, coordinating walk-off mats areacceptable at entrance and upon approval.

e301.8.4 • Low quality indoor/outdoor carpet is notacceptable.

e301.11 Breezewayse301.11.1 • The wall, floor, and ceiling finishes must be

consistent with those at the adjacent walkways.• Stained concrete that coordinates with the

buildings, stamped concrete, exposed aggregateconcrete, or quality rubber or rubberized finish.

e301.11.2 • Vending machines must not restrict passage andmust be in an alcove area.

e301.11.3 • Laundry machines are not acceptable inbreezeways. Refer to Guest Laundry section forrequirements.

e301.12 Railingse301.12.1 • Wrought iron, painted or powder coat tubular

metal, high impact PVC, brick, or stucco. Subjectto approval, prior to installation.

• Architecturally significant or unique upgradedrailing system.

e301.12.2 • Railings must coordinate in color and style withthe buildings’ exterior design.

e301.13 Doorse301.13.1 • Must coordinate in style and color with the

building exterior.See individual interior area sections for door andlock requirements.

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e301.17 Lightinge301.17.1 • Light fixtures must be current in appearance and

coordinate with the building’s architecture.• Decorative light fixtures that accentuate the

building’s architecture.

e301.17.2 • A minimum of 5 foot candles is required atwalkways.

e301.17.3 • A minimum of 10 foot candles is required atbuilding entrances, breezeways and the portecochere.

e301.17.4 • Bare bulb light fixtures are not acceptable.

e301.14 Windowse301.14.1 • Windows and frames that enhance the building’s

architecture.

e301.14.2 • All guest room windows that open shall bescreened and shall have a lock which secures thewindow in a closed position. Locks subject toQuality Assurance requirements.


e301.14.3 • Outdated, unfinished aluminum style storefrontwindows having opaque insert panels are notacceptable unless pre-approved by Design.

e301.15 HVAC Unitse301.15.1 • Guest room PTAC units shall have a louvered or

architectural grille that coordinates with exteriormaterials and finishes.

e301.16 Equipmente301.16.1 • All rooftop mechanical equipment must be

screened from view. The screening mustcoordinate with the building style.

e301.16.2 • Ground level equipment must be screened fromview. Electrical boxes or meters must be screenedas much as possible, provided it meets local code.

Furniture & Fixtures Requirements


e301.17.5 • Provide ample well positioned commercial qualitylighting enhancing the architecture and landscape.Recommended.

• Dramatic building and/or landscape lighting.

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e301.20 Furnituree301.20.1 • If provided, outdoor furniture must be of

commercial quality and coordinate with thebuilding and each other.

e301.21 Trashe301.21.1 Containers • Upon replacement. Commercial, large scale trash

cans that complement the architecture. Applies tointerior and exterior, including recycle containers.Trash cans to be decorative and appropriate inscale. Consumer quality or janitorial style plasticcontainers are not acceptable.

e301.21.2 • A cover or lid is required.

e301.18 Signagee301.18.1 • Signage must meet prevailing accessibility code

for size, Braille and placement.• A themed concept, professionally designed and

manufactured.

e301.18.2 • Indicate room location, e.g. vending, ice, lobby,where applicable.

e301.18.3 • Directional and room signage must be uniformin type and size, professionally produced andconsistent with exterior finishes.

e301.18.4 • Minimum size, if using a logo, is 3”x 8” or24 square inches.

e301.18.5 • It is recommended that room directional signs andfloor numbers shall be displayed at the main entrypoint of each floor (e.g., opposite the mainstaircase or elevator bank).

e301.18.6 • If signage is required on glass, professionally cutvinyl graphics is acceptable as a minimumstandard. Opaque decals on glass are notacceptable in any situation.

e301.18.7 • All signs that display the Best Western name,logo, trademark, slogans, etc., must be reviewedand approved by Best Western Brand IdentityAdministration, prior to implementation.

e301.18.8 • Handwritten, taped up, or pinned notices are notacceptable.

e301.19 Electricale301.19.1 • All wiring and electrical conduit shall be screened

from view.


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e302.1 Finishese302.1.1 • Wood

Or• Fencing that accents the buildings’ architecture.

e302.1.2 • Metal picketOr

e302.1.3 • Stucco over blockOr

e302.1.4 • Decorative block such as split face, fluted, orscored block may be acceptable with priorapproval of Best Western Design Department

Or

e302.1.5 • Other finishes if pre-approved.

NOTE: The above options must be submitted toBest Western Design Department for approval.

e302.1.6 • Chain link highway fencing or fencing belongingto adjacent properties must be totally screened ifit presents a negative guest impact or detractsfrom the curb appeal.

e302.1.7 • Chain link fencing, with or without slats, is notacceptable.

EXTERIOR • Fencing

e302 FencingSite perimeter fencing or shrubbery is required to physically or visually separate the property from surrounding areas especiallywhere a non-compliant chain link fence is visible. Fencing is required in instances where blight or undesirable conditions exist. Allfencing shall be professionally installed. Fencing on adjacent lots must be screened if it presents a negative visual impact.


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Existing Member Guidelines EXTERIOR • Landscaping

e303.1 Amounte303.1.1 • At least 15% of the site shall be attractively

landscaped, and must be appropriately balancedbetween the building, recreation, and parking areas.

e303.1.2 • Plants/trees must be large scaled and sufficient inquantity.

• Additional landscaping, water features, sculpture,courtyards and atriums.

e303.1.3 • The minimum size for new trees is 15 gallons,and new shrubs is 5 gallons. All foliage must besufficient in quantity.

NOTE: Landscaping must be submitted to BestWestern Design Department prior to installation.

e303.2 Lightinge303.2.1 • Nighttime illumination at walkways shall be a

minimum of 5 foot candles.• Decorative landscape lighting, professionally

designed and installed.

e303.3 Electrical/e303.3.1 Gas Meters,

Boxes orLPGTanks

• Screen equipment from view.

e303.4 Irrigatione303.4.1 • An automatic timer irrigation system is

recommended.

e303.5 Planterse303.5.1 • Upon replacement. If provided, to be commercial,

large scale containers, (planters) in a style andmaterial that coordinates with and complementsthe existing architecture. May be required at PorteCochere and outdoor pool area. Consumer qualityplastic containers are not acceptable.

e303 LandscapingThe property shall be attractively landscaped, where conditions allow, with ground cover, lawns, shrubs, trees, plants andseasonal flowers.


e303.6 Parking Arease303.6.1 • Parking areas must have large scale, in ground

landscaping, either interspersed with the parkingarea or at the perimeter. Landscaping should equalat least 15% of the paved area.

e303.6.2 • Appropriate plant materials installed along theperimeter where conditions allow.

e303.6.3 • Lack of landscaping or grass only is notacceptable.

EXTERIOR • Other Exterior FacilitiesExisting Member Guidelines

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e304 Other Exterior FacilitiesAll facilities within the Best Western property are subject to inspection and/or renovation and must present a quality,up-to-date appearance.

Exterior facilities such as golf courses, tennis courts, playgrounds, beach fronts, etc. shall be properly equipped and landscaped.


e304.1 All facilitiese304.1.1 • Any facility must be current, coordinating,

professional and appealing.

e304.1.2 • Chain-link fence is acceptable at tennis courts anddog kennels only.

• Vinyl coated chain-link fence at tennis courts anddog kennels only.

Existing Member Guidelines EXTERIOR • Outdoor Swiming Pool

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e305.1 Sizee305.1.1 (Surface Area) • Must provide a minimum 400 sq. ft. pool.

e305.2 Finishe305.2.1 • Pool finish must be gunite, concrete, fiberglass or

better.• Pool finish to be non-slip ceramic or mosaic tile

or pebble finish.

e305 Outdoor Swimming PoolA swimming pool is required, except where individual circumstances warrant a variance approved by the Board. The swimming poolmust meet the following minimum requirements. Indoor swimming pools are recommended in colder climates. It is recommendedthat all pools be heated.

These guidelines are not intended to provide comprehensive pool standards.

Structural Requirements


e305.2.2 • Other finishes must be submitted for approvalprior to installation.

e305.3 Decke305.3.1 • Deck size:

- For properties with 1-50 guest rooms,650 sq. ft.



- For properties with 201+ guest rooms,1200 sq. ft.

e305.3.2 • Deck must have adequate drainage.

e305.3.3 • The pool deck must be slip resistant.

e305.3.4 • The finish is to be one of the following or better:- Concrete- Cool Deck- Non-slip ceramic tile- Quality rubber- Rubberized finish- Or better.

• The finish to be one of the following:- Colored stamped concrete- Slate or flagstone- Smooth finish aggregate.

ee305.3.5 • Low quality indoor/outdoor carpet isunacceptable.

e305.4 Depthe305.4.1 Markers • Depth markers must be professional in

appearance.• Inserted tile, brass or stone depth markers.

e305.4.2 • Depth markers must indicate every two footchange in water depth.

e305.4.3 • Depth markers may not be spaced more than 10’apart.

e305.4.4 • Depth markers are required on both horizontaland vertical pool edges.

e305.5.5 • The numbers on horizontal edge must indicatefeet or meters.

e305.4.6 • Hand painted depth markers are not acceptable.

Existing Member Guidelines EXTERIOR • Outdoor Swiming Pool

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e305.5 Fencinge305.5.1 • Style must be approved by Best Western Design

Department. State and local codes legislateheight.

e305.9 Equipmente305.9.1 • All pools shall comply with prevailing codes

regarding all equipment, including safetyequipment.

e305.9.2 • The pool equipment must be concealed fromdirect view in a quality appearing enclosure thatcoordinates with the main building and providesadequate ventilation.

e305.9.3 • New Swimming Pool: One house phone shall beprovided in the pool area that rings directly to thehotel operator.

e305.9.4 • Provide commercial, large scaled trash cans thatcomplement the architecture. Applies to interiorand exterior, including recycle container. To bedecorative and appropriate in scale. Consumerquality or janitorial style plastic containers are notacceptable.

e305.10 Plumbinge305.10.1 • If exterior shower is provided, ensure all finishes

meet minimum requirements.• Provide exterior shower head.

e305.9.5 • If provided, towel shelves/hampers must be highquality.

e305.5.2 • Gates must be self-closing and self-latching.

e305.5.3 • Fencing must coordinate with the building style. • Fencing that accents the building architecture.

e305.5.4 • Exposed painted concrete block (except fordecorative block) walls and filigree block are notacceptable.

e305.5.5 • Chain link fences and gates are not acceptable.


e305.6 Lightinge305.6.1 • A minimum of 10 foot candles is required at

deck level.• Decorative landscape lighting.

e305.6.2 • Underwater lamps shall be sealed beam designedespecially for swimming pool use.

e305.6.3 • Pool lighting levels for underwater lumenintensity will be regulated by local jurisdictionalcodes. Where no code exists, provide 15 footcandles or greater.

e305.7 Divinge305.7.1 Board • Diving boards and diving platforms are not

permitted.

e305.8 Slidese305.8.1 • Slides are not permitted.

e305.8.2 • Amusement park style water slides may bepermitted, subject to board approval.

Required Furnishings & Equipment


EXTERIOR • Outdoor Swiming PoolExisting Member Guidelines

17 • 12/1/09

e305.11 Signagee305.11.1 • Professionally produced signage shall be provided

and state hours of operation.

e305.11.2 • Handwritten, computer generated, taped up orpinned notices are not acceptable.

e305.11.3 • All signage shall comply with local code.

e305.12 Restroomse305.12.1 • Public restrooms are recommended adjacent to the

pool area.

e305.12.2 • New construction or New Swimming Pool: Publicrestroom is required, refer to public restroomguidelines section.

e305.13.2 • Coordinated, commercial quality pool furniture.- 1-50 guest rooms: 2 tables with 4 chairs pertable or 4 side tables with 8 chairs. 4 chaiselounges are required.

- 51-100 guest rooms: 3 tables with 4 chairs pertable or 6 side tables with 12 chairs. 6 chaiselounges are required.

- 101-200 guest rooms: 4 tables with 4 chairs pertable, or 8 side tables with 16 chairs. 8 chaiselounges are required

- 201 + guest rooms: 6 tables with 4 chairs pertable OR 12 side tables with 24 chairs.12 chaiselounges are required

e305.13 Furnituree305.13.1 • All furniture must match in color and style.

e305.13.3 • Low quality resin furniture is not acceptable. • High quality furnishings such as marketumbrellas, cast aluminum furniture, powdercoatedmetal furniture or high quality wood furniture.

e305.14 Landscapinge305.14.1 • Medium to large-scale plants or flowers in

in-ground planters around the pool area ordirectly outside of the pool fence.

• Features such as waterfalls, large urns, boulders,high quality sculptures or awning/sunscreenstructures.

e305.14.2 • High-quality decorative containers locatedthroughout the pool area. If decorative containersare provided, they should be 18” minimumdiameter. Consumer quality plastic containers arenot acceptable.


Existing Member Guidelines EXTERIOR • Parking Lot/Driveways

18 • 12/1/09

e306.1 Capacitye306.1.1 • Two parking spaces for three rooms.

e306.1.2 • One parking space per room is recommended.

e306.1.3 • One parking space per four seats in public areas,including restaurant, lounge, meeting rooms, etc.

e306.1.4 • Provide adequate space for employee parking anddelivery vehicles.

e306.1.5 • Convenient parking shall be available fordowntown properties.

e306.2 Access/e306.2.1 Location • Parking must be convenient to guest rooms and

the main lobby.

e306.3 Pavinge306.3.1 • Parking lots and driveways shall be paved with

asphaltic concrete or Portland Cement concrete.

e306.3.2 • Upon replacement. Pavers or stamped concrete orsimilar quality materials, appropriate in scale areto be used under the Porte Cochere. NOTE:Pavers may be inappropriate in cold climates.

e306.3.3 • Unpaved truck parking areas must have 1/2”pebble stone or better.

e306.4 Curbse306.4.1 • Recommended: Provide a precast concrete wheel

stop or curb at each parking space.• Provide a curb at all landscaped areas.

e306.5 Lightinge306.5.1 • Light fixtures are to be consistent with

architectural style, quality and up-to-date.

e306.5.2 • Nighttime illumination at parking areas shall bedetermined with city or local code.

e306.5.3 • Nighttime illumination at walkways shall be aminimum of 5 ft. candles.

• Provide landscaping lighting.

e306.6 Parkinge306.6.1 Garage • If a parking garage is provided, the following are

required in addition to the above requirements:

e306.6.2 • The garage must complement the exteriordesign of the hotel.

e306.6.3 • Painted, sealed or stained concrete or concreteblock walls.

e306.6.4 • Entry and ceiling height must be clearlymarked.

e306.6.5 • Nighttime illumination at parking areas shall bedetermined with city or local code.

e306 Parking Lot/DrivewaysParking spaces and driving lanes are to be clearly marked and adequately illuminated. Guest parking should be as close as possibleto room locations. Adequate additional parking and loading space for delivery and service vehicles is required. Separate parkingstructures designed to complement the main hotel building should be considered.


EXTERIOR • Satellite Dish / Signage

19 • 12/1/09

e307.1 Locatione307.1.1 • The satellite dish must not be readily visible to

guests upon entrance to the property, or highlyvisible in parking lot.

e307.1.2 • The location of the satellite dish must beapproved by the BW Design Department.Wiring and conduit must be out of view.

e307.2 Enclosuree307.2.1 • Screen the base of ground mounted dishes with

fencing and/or landscaping, except for polemounted VSAT dishes.

• Coordinated architectural element on building orseparate structure.

e307.2.2 • Chain-link fence with slats or concrete blockenclosure are not acceptable.

e307 Satellite DishSatellite dishes shall be installed in an inconspicuous location. Inoperative dishes shall be removed.


e308 SignageBest Western logo signage must be submitted to Best Western Brand Identity Department for approval.

Minimum Requirements Recommended Upgradese308.1 Propertye308.1.1 • Refer to the Best Western Brand Identity Manual

for required signage

e308.2 Directional &e308.2.1 Guest Room • Provide cohesive informational, directional signs

to easily direct guests to the lobby, vending, iceand all other service facilities (where applicable),and guest rooms. The signage package to be highquality decorative, coordinating with décor ofhotel, and consistent throughout the property.

• High-quality signage that accents the property’sarchitecture or landscaping design theme.

e308.2.2 • Provide cohesive, directional parking entrancesigns as needed to direct guests to entries of theproperty.


NOTE: Room numbers must be placed at 62” oncenter, either to the side of, or on, guestroom doorprovided there is no interference with securityview on door. Prevailing accessibility code mustalways be considered first.

e308.2.4 • All signs that display the Best Western name,logo, trademark, slogans, etc., must be reviewedand approved by Best Western Brand IdentityAdministration prior to implementation.



Existing Member Guidelines EXTERIOR • Stairway

20 • 12/1/09

e309.1 Risers ande309.1.1 Treads • Treads and risers must meet all prevailing codes.e309.1.2 • Treads and landings must be sealed concrete

Or

e309.1.3 • Non-slip metalOr

e309.1.4 • Other finish if pre-approved.

e309.2 Railingse309.2.1 • Wrought iron, painted or powder coat tubular

metal, brick, stucco, or high quality siding.• Coordinated architectural railings themed to

building.e309.2.2 • Railings must coordinate in color and style with

the buildings’ exterior design.

e309.3 Walle309.3.1 • Wall finishes must be consistent with adjacent

building wall finishes.

e309.4 Ceiling/e309.4.1 Overhang • Vinyl or aluminum soffit.

Ore309.4.2 • Painted or stained concrete.

e309.4.3 • Other finishes if approved by Best WesternDesign Department.

e309.4.4 • Pressed cellulose (e.g. Tectum) ceiling is notacceptable.

e309.5 Lightinge309.5.1 • Minimum 10-20 foot candles.e309.5.2 • Provide ample well positioned commercial quality

lighting in all areas to illuminate the stairwayfinishes.

e309.5.3 • Fixtures must be suited to design theme andconcept.

• Decorative themed chandeliers and wall sconcesscaled to building.

e309.5.4 • Low quality surface mounted light fixtures,indoor light fixtures, bare bulb light fixtures,insufficient lighting and underscaled residentiallight fixtures are not acceptable.

e309.6 Signagee309.6.1 • Indicate floor, vending and ice locations and

lobby location, where applicable.• Wood or metal frames.

e309.6.2 • Provide cohesive informational, directional signswhich must be uniform in type and size,professionally produced and consistent withinterior finishes.

• Solid surface material for signage.

e309.6.3 • All interior signs that display the Best Westernname, logo, trademark, slogans, etc., must bereviewed and approved by Best Western BrandIdentity Administration, or purchased from anendorsed vendor, prior to implementation.


• Professional, themed concept.

e309 StairwayExterior public stairways should be visually pleasing and inviting as well as meet all code requirements. The style, finish and colorsof the corridors must coordinate with the building design and finishes. Adding upgrades to the public stairways will help ensure thatthe guest’s expectations will be met. Submit finishes to the Best Western Design Department prior to implementation.

Structural & Finishes Requirements


Required Fixtures


Existing Member Guidelines EXTERIOR • Trash Dumpster & Service Areas

21 • 12/1/09

e310.1 Locatione310.1.1 • Trash dumpsters may not be located in front of

the building or visible upon approach to theproperty.

e310.2 Screening/e310.2.1 Enclosure • Dumpsters, recycling bins and grease traps shall

be screened from view.• Upgraded with themed, coordinated architectural

fencing or enclosures.e310.2.2 • A gate is required on dumpster enclosure if within

guest view.

e310.2.3 • Enclosure to be wood fencing, brick, stucco onconcrete, landscaping or another material if pre-approved by Best Western Design Department.

e310.2.4 • Service areas shall be screened from view withfencing and/or landscaping.

e310.2.5 • Chain-link fence enclosure or gates, includingchain-link with slats, concrete block enclosure, orno gate on dumpster enclosure if the dumpster iswithin guest view is not acceptable.

e310 Trash Dumpster & Service AreasTrash dumpsters shall be installed in an inconspicuous location. Dumpsters, grease traps and service areas shall be screened fromview. A reinforced concrete entry is recommended to support heavy trash trucks.


Existing Member Guidelines EXTERIOR • Vending Area

22 • 12/1/09

e311.1 Surfacese311.1.1 • The wall, floor, and ceiling finishes must be

consistent with the finishes at the adjacentwalkway.

e311.1.2 • Painted exposed block walls, previnyled drywallpanels, and sheet vinyl flooring are not acceptable.

e311.2 Electricale311.2.1 • Visually eliminate all electrical conduit.e311.2.2 • Tie-up, bind or shorten electrical cords.

e311.2.3 • Place electrical outlets at 15” from finished floorunless concealed by equipment or furniture orabove a counter.

e311.3 Lightinge311.3.1 • Fixtures must have a decorative, yet functional,

design.• Decorative light fixtures.

e311.3.2 • Provide ample well positioned commercial qualitylight to illuminate the vending area finishes.

e311.3.3 • An unswitched circuit is required. Lighting mustremain on at all times or must automaticallyilluminate when there is entry into themachine area.

e311.3.4 • Bare bulb fixtures and low quality surface mountedfluorescent light fixtures are not acceptable.

e311.4 Equipmente311.4.1 • Automatic ice machines shall dispense a

controlled portion of sanitary ice.e311.4.2 • Dispenser may be operated, at the hotel owner’s

option, by room key or token.

e311.4.3 • Bin style ice machines and outdated vendingmachines are not acceptable.

e311.5 Signagee311.5.1 • Provide cohesive informational, directional signs

which must be uniform in type and size,professionally produced and consistent withinterior finishes.

e311.6 Locatione311.6.1 • Vending machines must not be in the lobby or

lobby entry area. They must be in a defined areasuch as an alcove, room, or partitioned area.

e311.7 Trashe311.7.1 Containers • Trash containers must be commercial and

complement surrounding architecture. Applies tointerior and exterior, and includes recyclecontainers. To be decorative and appropriate inscale. Consumer quality or janitorial style plasticcontainers are not acceptable.


e311 Vending AreaVending areas need to be clean, well lit, easily accessible and visible to the guests.

All vending areas need to comply with the following requirements:• One self-service ice machine and one soft drink machine shall be provided for each 60 rooms.• Machines for one- and two-story properties shall be centrally located for convenient access by guests on each floor.• One self-service ice machine and one soft drink machine should be provided on every other floor in properties of more than

two stories.• Ice shall be provided to the guest at no charge 24 hours a day and its location well identified.• Ice machines and vending machines must be located in such a manner as not to cause excessive noise to adjacent guest rooms.• Ice machines and food or drink vending machines shall not be located in the lobby or continental breakfast area.


PUBLIC AREAS • Continental Breakfast AreaExisting Member Guidelines

23 • 12/1/09

e401.1 Size/Seatinge401.1.1 • If there is no full service restaurant on or adjacent

to the property, this area must accommodateseating equal to 20% of the total number ofguest rooms.

e401.1.2 • Allow 15 square feet per seat.

e401.2 Floore401.2.1 • Upon replacement: Minimum 32 ounce face weight

per square yard with high density pad or 36 ounceweight without a pad; 100% solution dyed nylonand minimum 8” pattern repeat. Other ounceweights, pattern repeat size, and constructionmethods (e.g. carpet tile) may be acceptable withapproval from the Design Department.

e401.2.2 • Carpet pad: Minimum 32 ounce per square yardall synthetic fiber commercial pad, minimum64 ounce rubber pad, or attached pad. Other padsmay be acceptable with approval from the DesignDepartment.Or

• Double glue installation or higher ounce weightpad (the pad thickness should not exceed 7/16”).

e400 PUBLICAREAS

EACH SECTION OF THESE PUBLIC AREAS GUIDELINES IS SUBJECT TO THE “IMPORTANT NOTICES” AT THE END OFTHE GENERAL PROVISIONS.

e401 Continental Breakfast AreaIf a continental breakfast area is provided it should appear as an extension of the Lobby/Registration area in quality and design byincorporating similar features and finishes. Design recommends that this space be a separate room that extends from the Lobby andshould be reflective of the hotel. For most hotels, breakfast is a necessity and it is an important marketing tool to attract severalsegments of the traveling public. Quality is most important in terms of food, serving pieces and room finishes and furnishings.Creativity in presentation creates a positive impression with the guests.

It is strongly recommended not to incorporate or combine the continental breakfast area with other specific areas such as meetingrooms. Multi-function rooms normally compromise the effectiveness and aesthetics of both spaces. If, however, a combined spaceis the final solution, the continental breakfast space requirements will supercede the other space requirements relative to furnishings.

All furnishings must be commercial hospitality quality or better and be coordinated in design and finish. Lighting shall provideenough illumination for guests to see a meal as well as illuminate the prominent traffic and circulation spaces.

The continental breakfast fabrics are an important part of the room’s appearance. Fabrics shall be engineered to withstand stainingor patterned to hide heavy stains or provide complete cleanability.

Furnishings typical of fast food establishments are not permitted.

Submit furniture, fabric and finish selections including specifications to the Best Western Design Department for approval prior topurchase.



e401.2.3 • Porcelain, ceramic, quarry, or other decorative tileswith a minimum coefficient of friction rating of 0.6in both wet and dry conditions (for European tile,the minimum is a test DIN 51130 rating of R9). Ifnatural stone is used, a water-based non-skid finishmust be applied to the tile surface.

• Coordinating tile installed at a minimum of 3’-0”in front of the food service counter. The tile shallbe a minimum of 4” x 4” or larger with acoefficient of friction equal to or greater than0.6 in wet and dry conditions.

e401.2.4 • Other finishes may be acceptable with Designapproval.

Existing Member Guidelines PUBLIC AREAS • Continental Breakfast Area

24 • 12/1/09

e401.3 Trime401.3.1 • 4” minimum coordinating carpet base

Or• Quality rubber base upon approval.

e401.3.2 • 4” minimum tile baseOr

e401.3.3 • 4” minimum wood base.

e401.4 Millworke401.4.1 • Wood/wood veneer millwork

Or

e401.4.2 • Metal millworkOr

e401.4.3 • High pressure laminate • Enhanced detailing.

e401.5 Walle401.5.1 • Painted drywall with textured or smooth finish

Or

e401.5.2 • Vinyl wallcovering, Type II, 20 ounce minimum(Class A).

e401.5.3 • Specialty finishes or materials.

e401.5.4 • Upon replacement. Eliminate wallpaper borderfrom the public areas

e401.6 Electricale401.6.1 • Duplex receptacles within six feet of all lamps

and equipment.

e401.6.2 • Visually eliminate all electrical conduit.

e401.7 Ceilinge401.7.1 • 2’ x 2’ ceiling tile with a matching grid. Ceiling

tile in public areas must be decorative or have arevealed edge.

• Decorative 2’ x 2’ colored ceiling tile with acoordinating color grid or a concealed spline.

e401.7.2 • Painted drywall with textured or smooth finish. • Specialty finishes.

e401.6.3 • New wall mounted televisions must be hard wiredto conceal electrical.

e401.6.4 • Place electrical outlets at 15” from finished floorunless concealed by equipment or furniture orabove a counter.



25 • 12/1/09

e401.8 Tablee401.8.1 • Tables must have finished legs or base and

present a quality appearance.

e401.8.2 • Upon replacement. Tables in the breakfastarea are to have a decorative edge such ascomplementary hardwood or vinyl. Self-edgeplastic laminate table tops or T-mold edge arenot acceptable.

• Stone or faux stone tops.

e401.8.3 • Card tables or folding tables are not acceptable. • Specialty finishes on tops and base.

e401.9 Chaire401.9.1 • Low quality metal stack chairs, resin chairs,

folding chairs, guest room chairs and sled basechairs are not acceptable.

NOTE: Chairs can be armless with either wood orupholstered seat and back.

e401.10 Bar Stoole401.10.1 • If used, must have a back and coordinate with the

chair style.

e401.11 Boothe401.11.1 • Commercial quality construction and materials.

(Must be submitted to Best Western DesignDepartment for approval.)

e401.14 Servicee401.14.1 Counter • Quality built-in counter/cabinet or appropriate

furniture piece. Total length of 20’-0” lineal feetis recommended for the service counter.

e401.14.2 • Style shall incorporate detail/design finish thatcoordinates with interior scheme.

e401.14.3 • Countertop and backsplash must be stone or solidsurface or approved equal. A coordinatingtemporary breakfast service display is acceptablein a full-service restaurant, if removed orreconfigured prior to the next meal service.Recommended.

e401.14.4 • Folding tables/draped tables are not acceptable.

e401.12 Upholsterye401.12.1 • Commercial quality upholstery with a minimum

of 30,000 double rubs (Wyzenbeek method)Or

e401.12.2 • Quality vinyl.

e401.13 Windowe401.13.1 Treatments • If the windows are not architecturally significant

or the view is not scenic, provide windowtreatments such as the following: Professionallyfabricated draperies, shutters, valance or cornice.

e401.13.2 • Metal or plastic mini-blinds or vertical blinds arenot acceptable.

Furnishings & Fixtures



26 • 12/1/09

e401.15 Lightinge401.15.1 • 5-10 foot-candles minimum at table surface,

10-20 for cleaning.

e401.15.2 • Full spectrum fluorescent lamps in a recessedfixture

Or

e401.15.3 • Full spectrum fluorescent lamps in a high qualitydecorative surface mounted fixture

Or

e401.15.4 • Incandescent surface mounted decorative fixtures.

e401.15.5 • Low quality, surface mounted cool white fluorescentwith wraparound lenses and metal ends are notacceptable.

e401.16 Equipment/e401.16.1 Television • Various equipment, e.g., stove, full size

refrigerator, freezer, etc. are not to be located inthe breakfast room.

e401.16.2 • Microwave, toaster or other small countertopappliances must be coordinated.

e401.16.3 • Provide a minimum 32” flat panel or 32” built-intelevision in a dedicated breakfast area. Not requiredif breakfast is served in a full-service restaurant.Recommended.

• 37” flat panel television

e401.17 Artworke401.17.1 • Artwork must be high quality, professionally

produced and superior to that used in Guestrooms.

e401.17.2 • Guest room style artwork is not acceptable.

e401.17.3 • Artwork to be appropriate to style of hotel décor.


e401.18 Accessoriese401.18.1 • Quality food service pieces to include bowls,

platters, dispensers, etc.

e401.19 Signagee401.19.1 • Provide a cohesive informational, directional sign

package. Signage to be high quality, decorative,coordinate with décor of hotel, and consistentthroughout the property. Recommended.

e401.19.2 • If signage is required on glass, professionally cutvinyl graphics are acceptable as a minimum standard.

e401.19.3 • All interior signs that display the Best Westernname, logo, trademark, slogans, etc., must bereviewed and approved by Best Western BrandIdentity Administration, or purchased from anendorsed vendor, prior to installation.

e401.19.4 • Hand lettered, pinned up or taped notices are notacceptable.

Existing Member Guidelines PUBLIC AREAS • Elevators

27 • 12/1/09

e402.2 Floore402.2.1 • New or replacement carpet: Minimum 32 ounce face

weight per square yard; 100% solution dyed nylon andminimum 8” pattern repeat. Other ounce weights,pattern repeat size, and construction methods (e.g.carpet tile) may be acceptable with approval from theDesign Department.

Or

• Pattern to coordinate with existing design. Solidcolors not acceptable.

402 Elevatorse402.1.1 • Recommended: Provide an elevator at all interior

corridor properties of 2 stories or more and forexterior corridor properties of 3 stories or more. Itis recommended that the elevator be located nearthe lobby.

e402.2.2 • Porcelain, ceramic, quarry, or other decorative tileswith a minimum coefficient of friction rating of 0.6in both wet and dry conditions (for European tile,the minimum is a test DIN 51130 rating of R9). Ifnatural stone is used, a water-based non-skid finishmust be applied to the tile surface.

Or

e402.2.3 • Rubber flooring if outdoor entry.

e402.2.4 • Institutional level loop carpet is not acceptable.

e402 ElevatorsAll interior finishes should be consistent and coordinated with the guest corridor and lobby. Submit finish selections includingspecifications to the Best Western Design Department for approval prior to purchase. All fixtures must be commercial hospitalityquality and be coordinated in design and finish as approved by Best Western Design Department.

The elevator manufacturer shall be capable of furnishing complete material, labor and maintenance and able to submit a list ofcomparable satisfactory installations.

Elevator service is required at any Best Western where guests would have to walk more than one floor from the parking lot to theirroom or where required by code. A minimum of one cab shall be provided for each 100 guest rooms above the ground floor.Restaurants, lounges and meeting rooms on upper floors will require additional cabs. Escalators are acceptable for one-story travel.

Finishes Requirements


e402.3 Walle402.3.1 • Quality high pressure plastic laminate, mirror

or metal• High-pressure plastic laminate as an insetOr

e402.3.2 • High quality specialty finishes.

e402.4 Trime402.4.1 • Wall-mounted hand rails of quality wood or metal. • High quality decorative specialty material.

e402.5 Doore402.5.1 • High-pressure plastic laminate

Or

e402.5.2 • Factory finish metal or metal laminateOr

e402.5.3 • Professional painted finish. • Specialty finish.

Existing Member Guidelines PUBLIC AREAS • Elevators

28 • 12/1/09


e402.7 Artworke402.7.1 • If used, it must be professionally matted and framed.

e402.7.2 • Professionally frame all property announcementsand information such as menus.

e402.8 Equipmente402.8.1 • Provide a telephone, intercom or other two-way

communicating device.

e402.9 Signagee402.9.1 • Provide a cohesive informational, directional and

guest room sign package. Signage to be highquality, decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

e402.9.2 • Hand lettered, pinned up or taped notices are notacceptable.

e402.10 Ceilinge402.10.1 • Quality high pressure plastic laminate

Or• Specialty translucent, wood or metal finish

e402.10.2 • Quality factory finish metal or metal laminate

e402.6 Lightinge402.6.1 • Fixtures must be suited to the décor.

e402.6.2 • Illumination determined by city or local code.

e402.6.3 • Adequate light to illuminate the finishes.

e402.6.4 • Budget appearing surface mounted fluorescentlight fixtures are not acceptable.

Existing Member Guidelines PUBLIC AREAS • Fitness Room

29 • 12/1/09

e403.3 Wallse403.3.1 • Mirror on one wall, see mirror requirements later

in this section.

e403.3.2 • Vinyl wallcovering, Type II, 20 ounce minimum,Class “A” applied with an adhesive with mildewinhibitors

Or

e403.3.3 • Painted drywall with a textured or smooth finish. • Specialty finish.

e403.3.4 • Eliminate wallpaper border from the public areas

e403.4 Floore403.4.1 • New or replacement carpet: minimum 32 ounce

tight level loop nylon with a multicolored pattern.Other construction methods/ounce weights maybe acceptable with prior approval.

Or

• Minimum 36 ounce tight level loop nylon with amulticolored pattern.

e403.4.2 • Commercial rubber tiles, rolled rubber, carpettiles or wood.

e403.5 Trime403.5.1 • 4” minimum carpet base in a coordinating or

matching colorOr

• Rubber, if rubber flooring is used.

e403.5.2 • 4” minimum wood baseOr

e403.5.3 • 4” minimum vinyl baseOr

e403.5.4 • 4” minimum rubber base.

e403.1 Sizee403.1.1 • Properties with 1-50 guest rooms, a minimum of

200 sq. ft. is required.• 275 sq. ft.

e403.1.2 • Properties with 51-200 guest rooms, a minimumof 275 sq. ft. is required.

• 350 sq. ft.

e403.1.3 • Properties with 201+ guest rooms, a minimum of350 sq. ft. is required.

Sufficient space must be provided for all equipmentand amenities. Best Western recommends verifyingwith equipment manufacturer to ensure equipmentwill fit in fitness area.

• 450 sq. ft.

e403.2 Ceilinge403.2.1 • Painted drywall with textured or smooth finish

Or

e403.2.2 • Upon replacement. 2’x2’ acoustical tile withmatching grid. Ceiling tile in public areas must bedecorative or have a revealed edge.

Or

e403.2.3 • Open ceiling with exposed mechanical systems ifpart of a design style/theme.

e403 Fitness RoomYour fitness room must meet all of the following specifications and requirements. Submit finish selections and specifications to theBest Western Design Department for approval prior to purchase and installation.




30 • 12/1/09


e403.6 Doorse403.6.1 • All exterior doors exposed to weather shall

be metal.

e403.6.2 • All doors shall conform to prevailing code and law.

e403.6.3 • Interior doors may be solid wood paneled, solidcore flush panel or metal.

e403.6.4 • The main entry door to have a minimum of halfglass or view window.

e403.7 Temperaturee403.7.1 • The room must have a separate thermostat located

in the room.

e403.7.2 • The recommended temperature in the room isbetween 68-72 degrees Fahrenheit OR 20-22degrees Celsius

e403.8 Equipmente403.8.1

All equipment must be manufactured exclusively forcommercial use and represented by the manufactureras such.• A minimum of three pieces of exercise equipment

for properties with 1-50 guest rooms.Three (3) required pieces must include thefollowing: One treadmill, one upright orrecumbent cycle, and one additional piece.

• Additional cardiovascular and strength equipment.

e403.8.2 • A minimum of four pieces of equipment forproperties with 51-200 guest rooms.Four (4) required pieces must include thefollowing: One treadmill, one upright orrecumbent cycle, one elliptical cross trainer orstair climber and three (3) strength stations.

e403.8.3 • A minimum of six pieces of equipment forproperties with 201+ guest rooms.Six (6) required pieces must include thefollowing: Two treadmills, two upright orrecumbent cycles, one elliptical cross trainer orstair climber and three (3) strength stations.

e403.8.4 • Guests must be able to operate the equipmentunsupervised or an attendant must be availableduring the operating hours.

e403.8.5 • The equipment must be commercial grade ratedwith warranties.

• Additional strength workstations.

e403.8.6 • Aerobic and resistance types of equipment are tobe available.

e403.8.7 • Operating instructions per manufacturer must beprofessionally framed and posted in a convenientlocation in plain view in the exercise room.

See Table 1 on page 32 for minimum requirementsfor equipment.

e403.9 Lightinge403.9.1 • A minimum of 30 foot-candles or determined by

local or state code.

e403.9.2 • Recessed fluorescent fixtures with white acrylicdiffuser - only 2’x2’ fixtures or recessedincandescent fixtures

Or

• Recessed compact fluorescent/HID/LEDdownlights. Surface mounted decorative compactfluorescent/HID/LED fixtures

e403.9.3 • Surface mount fixtures with a decorative housing.


31 • 12/1/09

e403.14 Signagee403.14.1 • A professionally produced sign indicating the

hours of operation posted outside of the room.

e403.14.2 • Provide a cohesive informational, directional andguest room sign package. Signage to be highquality, decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

e403.14.3 • All interior signs that display the Best Westernname, logo, trademark, slogan, etc., must bereviewed and approved by Best Western BrandIdentity Administration or purchased from anendorsed vendor prior to installation.


e403.15 Towele403.15.1 • Towel/robe hooks on the wall, at a height of 6’.

e403.15.2 • Provide 5 towels per every 50 rooms. Towels mustbe available either in the facility or at the front desk.


e403.15.3 • Provide a towel hamper of high quality materialfor dirty towels in fitness area. The hampermay be placed inside a cabinet located in thefitness area.

e403.16 Watere403.16.1 • Provide a drinking fountain or water cooler in close

proximity, or free bottled water within the facility.

e403.17 Windowe403.17.1 Treatment • Install either minimum 2” wood horizontal blinds

or design approved commercial shades.Upholstered cornices or valances are optional.

e403.18 Artworke403.18.1 • Artwork optional for fitness center. Artwork, if

installed must be quality framed and matted.

e403.18.2 • Instructional posters to be quality framed.

e403.19 Ventilatione403.19.1 • If fitness center is located adjacent to pool area,

ensure proper ventilation is provided.

e403.10 Mirrore403.10.1 • One full wall mirror (standard size mirror panels

butted together) must be provided; the bottomedge must be installed no higher than 18” abovethe finished floor. Decorative mirror tiles are notallowed.

e403.11 Accessoriese403.11.1 • A wall-mounted clock.

e403.12 Televisione403.12.1 • A minimum of one 25-inch set. • Additional television sets. 32” or larger flat panel

television.

e403.12.2 • More than one set for facilities larger than350 sq. ft.

e403.12.3 • High wall or ceiling mounted with commercialquality television bracket. Cords to be concealed.

e403.13 Telephonee403.13.1 • One house phone must be provided in the fitness

room that rings directly to the hotel operator.


32 • 12/1/09

Treadmill: Commercial grade, motorized treadmill with the following requirements:• Minimum 2.5 HP continuous duty commercial motor• Treadmill must automatically reset speed to 0 mph when restarting• Emergency Stop button or key• Speed range of .05 to 10 mph in .01 increments• Incline range of 0-12%• Self lubricating belt• Self-aligning belt guide system• Hand grip heart rate monitoring• Running surface minimum width 20”• LED display readout

StationaryCycles:

Commercial grade stationary Upright Cycle or Recumbent Cycle with the following requirements:• Cordless, self powered generator• Poly V drive belt• Adjustable seat• Hand grip heart rate monitoring• Program options• Minimum 10 resistance levels• LED display readout

EllipticalCross Traineror Stepper:

Commercial grade Elliptical Cross Trainer and or Stepper with the following requirements:• 110 volt light commercial model or cordless full commercial model• Program options• Hand grip heart rate monitoring• Minimum 10 resistance levels• Magnetic resistance system• LED display readout

StrengthStations:

Commercial Strength Stations with the following requirements:• Solid steel weight stack plates• 11 gauge steel tubing• 2000 lb. galvanized aircraft cable or Kevlar belting• Instructional placard must be provided• Powder coat paint finish

Choose three of the following stations:• Abdominal Station

Abdominal bench or ab machine• Chest Station

Chest press or pec fly/rear delt• Leg Station

Leg extension, leg curl or leg press• Arm Station

Bicep curl or tricep extension

Table 1 Minimum Requirements for Exercise EquipmentExercise equipment must meet specifications as follows for each type of equipment named:

Existing Member Guidelines PUBLIC AREAS • Front Desk Area

33 • 12/1/09

e404.1 Sizee404.1.1 • 1-100 guest rooms – 12 linear feet with a

minimum of 6’ access to the public.

e404.1.2 • 101+ guest rooms – 16 linear feet with aminimum of 8’ access to the public.

e404.2 Registratione404.2.1 Desk - Top • Upon replacement, front desk may not be

constructed with a plastic laminate on top or face.Certain types and/or applications of laminate maybe acceptable with Design approval.Upon refinishing of front desk, high qualitynatural finishes, e.g. wood, stone, or high qualitysynthetics like quartz, or solid surface are to beused on the top and face.

Or

e404.2.3 • Cultured marble is not acceptable.

e404.2.4 • Uncluttered, paperless, professional appearance.

e404.2.2 • Other finishes must first be submitted toBest Western Design Department for approvalprior to fabrication.

e404.3 Registratione404.3.1 Desk - Front • Wood/wood veneer

Or

e404.3.2 • Upon replacement, front desk may not beconstructed with a plastic laminate on top or face.Certain types and/or applications of laminate maybe acceptable with Design approval.Upon refinishing of front desk, high qualitynatural finishes, e.g. wood, stone, or high qualitysynthetics and other solid surface are to be usedon the top and face.

e404.3.3 • Detailing is required at front surface, such asmoldings, panels, or other accent trim to preventstark appearance.

e404 Front Desk AreaThe registration desk must be convenient to the entrance with sufficient space to allow multiple guest check-in/check-out andcoordinate in finish and design with the rest of the lobby. Best Western requires that there be no view of the back or sides of the deskand no view of the back office. The front desk area must appear uncluttered and professional with no distracting elements to interferewith the interaction of the guest and the property representative. Wherever possible inset the computer monitors in the desk surface.Monitors must not be any more than 6” above the guest counter.

All designs and finishes shall be of commercial quality and reflect the building design and regional flavor. Submit finish selectionsand design including specifications to the Best Western Design Department for approval.




34 • 12/1/09

e404.4 Floore404.4.1 • New carpet - If viewable from guest side, ensure

that carpet coordinates with front desk design.NOTE: pad optional.

e404.4.2 • New or replacement carpet: Minimum 32 ounceface weight per square yard, 100% solution dyednylon and minimum 8” pattern repeat. Other ounceweights, pattern repeat size, and constructionmethods (e.g. carpet tile) may be acceptable withapproval from the Design Department.

Or

e404.4.3 • Other finishes as approved by Best WesternDesign Department.

e404.4.4 • Carpet pad, if used: Minimum 32 ounce persquare yard all synthetic fiber commercial pad,minimum 64 ounce rubber pad, or attached pad.Other pads may be acceptable with approval fromthe Design Department.

e404.5 Wallse404.5.1 • If there is a back counter it must be clear of

paperwork or equipment.

e404.6 Lightinge404.6.1 • Quality recessed 2’ x 2’ fluorescent lighting with

approved parabolic diffuserOr

• Upgraded decorative fixture.

e404.6.2 • Quality surface mounted 2’ x 4’ fluorescentlighting with decorative housing

Or

e404.6.3 • Recessed incandescent/ halogen lightingOr

e404.6.4 • Decorative light fixture

e404.5.2 • Vinyl wallcovering, Type II, 20 ounce minimum,Class A and applied with an adhesive withmildew inhibitors.

Or

e404.5.3 • Painted drywall with a smooth or textured finishOr

e404.5.4 • Specialty finish. • Specialty textural millwork.

e404.5.5 • Eliminate wallpaper border from the public areas.



35 • 12/1/09


e404.7 Signagee404.7.1 • Must be uniform in type and size, professionally

produced and consistent with interior finishes.• Themed signage.

e404.7.4 • If provided, signage adjacent to and/or behind thefront desk must be coordinated with the lobbydécor. Placement of the sign to be coordinatedwith other items on the same wall. When theBest Western name or logo is displayed, in placeof artwork behind the front desk or in anotherlobby location, the sizes are to be appropriate tothe scale of the wall to which they are mounted,and should be bronze, silver or gold finish.Recommended.

e404.7.2 • All interior signs that display the Best Westernname, logo, trademark, slogans, etc., must bereviewed and approved by Best Western BrandIdentity Administration, or purchased by anendorsed vendor, prior to implementation.

e404.7.3 • Pinned up or taped notices are not acceptable.

e404.8 Nighte404.8.1 Window • Night windows are not encouraged. If used,

provide coordinated window covering when not inuse, ie: shutters, Roman blind.

• Eliminate night window.

e404.9 Windowe404.9.1 Treatment • If windows are not architecturally significant or

view is not scenic, provide professionallyfabricated window treatment that coordinates withlobby window treatment.

e404.10 Seatinge404.10.1 • Not required or encouraged behind the front desk

counter.

e404.10.2 • If seating is provided, it must coordinate with thefront desk area.

e404.10.3 • Guest room or stack chairs are not acceptable.

e404.11 Art/e404.11.1 Accessories • Artwork must be high quality, professionally

produced and superior to that used in Guestrooms.Or

• Specialty finishes, original artwork, customwallpaper, murals, etc.

Or

e404.11.2 • Best Western approved name signageOr

• Provide an upgraded art package of original orlimited edition pieces.

e404.11.3 • Quality artifactsOr

e404.11.4 • Original art.



36 • 12/1/09

e404.12 Ceilinge404.12.1 Height • 7’-0” minimum.

e404.12.2 • Drop ceiling & soffit must be pre-approved.

e404.13 Ceilinge404.13.1 • 2’x2’ with a matching grid. Ceiling tile in public

areas must be decorative or have a revealed edge.Or

e404.13.2 • Painted drywall with textured or smooth finishOr

e404.14.2 • Reservations terminal shall be located withinfront desk area.

e404.13.3 • Specialty finish.

e404.14 Equipmente404.14.1 • Allow additional options such as walkaround,

curved, or pod front desk with prior approval.CRT monitors must be concealed from view, flatpanel monitors may have 6” exposed.

e404.15 Equipment/e404.15.1 WorkArea • Work areas must be hidden from guest view.

e404.14.3 • Key-card drawers shall be accessible only to frontdesk personnel.

e404.14.4 • All equipment, including staff printer andphotocopier, must be hidden from guest view.

e404.15.2 • Switchboard and message racks shall be hiddenfrom public view.


Existing Member Guidelines PUBLIC AREAS • Guest Laundry

37 • 12/1/09

e405 Guest LaundryBest Western International does not require a guest laundry. However, if the property has such a facility, they must comply with thefollowing guidelines.

Submit selections including specifications to the Best Western Design Department for approval prior to purchase and installation.



e405.1 Floore405.1.1 • Quality commercial sheet vinyl

Or• Upgraded tile or stone flooring.

e405.1.2 • Vinyl composite tileOr

e405.1.3 • Upon replacement, ceramic tile, stone or laminate,or other decorative tiles with a minimumcoefficient of friction rating of 0.6 in both wet anddry conditions (for European tile, the minimum is atest DIN 51130 rating of R9). If natural stone isused, a water-based non-skid finish must beapplied to the tile surface.

e405.1.4 • Must be coordinated with the adjacent flooringand blend with the character of the hotel.

e405.1.5 • Carpet is not acceptable.

e405.1.6 • Upon replacement. Flooring to be ceramic tile,stone or laminate. Finishes to coordinate with thecharacter of the hotel.

e405.2 Trime405.2.1 • 4” minimum vinyl base

Or

e405.2.2 • 4” minimum Rubber baseOr

e405.2.3 • Ceramic or quarry tile.

e405.2.4 • No base or carpet base are not acceptable.

e405.3 Walle405.3.1 • Painted exposed block

Or• Vinyl wall covering.

e405.3.2 • Painted drywall with a textured or a smooth finish.

e405.3.3 • Pre-finished sheet wall paneling and carpet arenot acceptable.

e405.3.4 • Upon replacement. Wall finish to be similar inquality to other public areas. Painted block wallsare unacceptable.



Or

e405.4.2 • Upon replacement, 2’ x 2’ acoustical tile with amatching grid. Ceiling tile in public areas must bedecorative or have a revealed edge.

e405.4.3 • 2’ x 4’ acoustical ceiling tiles are not acceptable. • Upgraded ceiling finish.

Existing Member Guidelines PUBLIC AREAS • Guest Laundry

38 • 12/1/09

e405.7 Lightinge405.7.1 • A minimum of 20-50 foot candles. • Decorative architectural fixtures.

e405.7.2 • Adequate light to illuminate the finishes.

e405.7.3 • An unswitched circuit is required. Lights mustremain on during times of regular use or activateupon entry of guest at all times.

e405.7.4 • Dimly lit area, bare bulb, and budget appearingsurface mounted fluorescent light fixtures are notacceptable.

e405.8 Electricale405.8.1 • Exposed conduit and wiring are not acceptable.

e405.9 Plumbinge405.9.1 • Excessive visible plumbing is not acceptable. • Plumbing not visible.

e405.10 Valete405.10.1 • It is recommended that a coin-operated laundry be

available.• Same day, weekday valet service be offered.

e405.11 Countertope405.11.1 • If provided, countertop must be of high quality,

coordinated and commercial materials

e405.12 Seatinge405.12.1 • If provided, seating must be of high quality.

Commercial stack chairs with a metal frame andupholstered seats and backs as a minimum.

e405.12.2 • Guest room seating is not acceptable

e405.13 Accessoriese405.13.1 • Trash containers must be commercial and

complement surrounding finishes. Applies tointerior and exterior, and includes recyclecontainers. To be decorative and appropriate inscale. Consumer quality or janitorial style plasticcontainers are not acceptable.


e405.6 Signagee405.6.1 • Signage to be high quality, decorative, coordinate

with décor of hotel, and consistent throughout theproperty.


e405.5 Door & Doore405.5.1 Hardware • All doors must coordinate in style and color with

adjacent finishes and/or material.• Architectural door.

e405.5.2 • Exterior doors exposed to weather shall be metal.


e405.5.4 • If provided the main entry door is to have aminimum of half glass or view window.

Existing Member Guidelines PUBLIC AREAS • Guest Room Corridors

39 • 12/1/09

e406.1 Sizee406.1.1 • 5’6” wide without indented room entrances

Or

e406.1.2 • 5’ wide with 6” recess at doors on both sides.

e406.1.3 • Less than 5’ wide if serving 4 or fewer guest rooms.



e406.2.2 • Carpet pad: Minimum 32 ounce per square yardall synthetic fiber commercial pad, minimum64 ounce rubber pad, or attached pad. Other padsmay be acceptable with approval from the DesignDepartment.


e406.2.3 • Olefin carpet of any weight, plain, non-patternedstyles of carpet except as a border, institutionallevel loop carpet, guest room style carpet, andindoor/outdoor style carpet are not acceptable.

e406.2.4 • Guestroom carpet not allowed in corridors.

e406.4.4 • Eliminate wallpaper border from the public areas .

e406 Guest Room CorridorsInterior guest room corridors shall be visually pleasing and inviting. The style, finish and colors of the corridors must transitionsmoothly from the lobby and public corridors to the elevators and finally to the guest rooms. Adding upgrades to the corridors willhelp ensure that the guests’ expectations will be met.

Provide adequate storage space for housekeeping and maintenance needs that open to guest room corridors. If space does not allow,provide storage in close proximity to guest room corridors, with easy access to all floors.

All furnishings and fabrics must be commercial hospitality quality or better and coordinated in design and finish. Fabrics shouldappear fresh, coordinated, clean and new. Submit furniture, fabric and finish selections including specifications to the Best WesternDesign Department for approval prior to purchase.



e406.3 Trim/e406.3.1 Millwork • 4” minimum carpet base in a coordinating or

matching colorOr


e406.3.3 • Wood door and window casingOr

e406.3.4 • Metal door and window casingOr

e406.3.5 • Synthetic millwork. • Upgraded detailing.

e406.4 Walle406.4.1 • Vinyl wallcovering, Type II, 20 ounce minimum

(Class A) and applied with an adhesive withmildew inhibitors

Or

• Specialty finish.

e406.4.2 • Painted drywall with a textured or smooth finishwith decorative or architectural treatments,moldings or specialty finish.

e406.4.3 • Exposed block walls, pre-finished sheet paneling,floor carpet on walls other than wall base (not toexceed 6” in height) and pre-vinyled drywallpanels are not acceptable.


40 • 12/1/09

e406.6 Ceilinge406.6.1 Height • Must be a minimum of 7’-2” with 8’-0” or higher

ceiling height preferred.• Higher than 8’-0”.

e406.7 Doors/Doore406.7.1 Hardware • All guest room doors to be electronically keyed.

e406.7.2 • Solid wood paneled doorOr

• Architectural panels or doors.

e406.7.3 • Solid core flush panel doorOr

e406.7.4 • Metal doors.

e406.7.5 • Fiberglass doors in salt air locations.

e406.7.6 • Refer to guest room section for all guest roomdoor requirements.

e406.7.7 • Jalousie doors and mechanical guest room doorlocks are not acceptable.

e406.8 Electricale406.8.1 • Visually eliminate all electrical conduit.

e406.8.2 • Tie-up, bind or shorten electrical cords.

e406.9 Seatinge406.9.1 • Provide public area quality seating at elevator

lobbies and landings, where possible.• Special lounge groupings.

e406.9.2 • Seating shall coordinate with adjacent areas andproperty theme.

e406.9.3 • Guest room furniture, stack chairs and sled basedchairs are not acceptable.


of 30,000 double rubs (Wyzenbeek method).

e406.11 Tablese406.11.1 • Tables in elevator lobbies and landings, where

possible.e406.11.2 • Commercial quality furnishings.

e406.11.3 • Guest room furniture and folding tables are notacceptable.

e406.12 Lightinge406.12.1 • Minimum 10-20 foot candles. • Indirect lighting.

e406.12.2 • Adequate light in all areas to illuminate thecorridor finishes and rooms’ numbers.

• Decorative ceiling lighting and wall sconcesthroughout the corridor.

e406.12.3 • Fixtures must be suited to design.

e406.12.4 • Low quality surface mounted fluorescent lightfixtures and standard bare bulb light fixtures arenot acceptable.





Ore406.5.2 • 2’ x 2’ acoustical tile with a matching grid.

Ceiling tile in public areas must be decorative orhave a revealed edge.

• Cove ceiling.

e406.5.3 • 2’ x 4’ acoustical ceiling tiles are not acceptable. • Upgraded ceiling finish.


41 • 12/1/09

e406.13 Artwork/e406.13.1 Accessories • If provided, artwork must be high quality,

professionally produced and superior to thatused in Guestrooms.

• Specialty finishes, original artwork, customwallpaper, murals, etc.

e406.13.2 • Framed mirrors or public area quality artwork inelevator lobbies and landings. Wall décor mayinclude paintings, sculpture or prints.

e406.13.3 • Low quality, self-matted art, poster-style artwork,and mass produced oil paintings are not acceptable



e406.14 Equipmente406.14.1 • Visually eliminate all wiring, pipes and utilities.

e406.14.2 • Surface mounted electrical conduit is notacceptable.

e406.16.7 • Signs shall be consistent in design type and colorwith corridor signage.


or the view is not important, provide windowtreatments such as professionally fabricatedsheers and shutters, valance or cornice, etc.

e406.15.2 • Metal or plastic vertical blinds and mini-blindsare not acceptable.

e406.16 Signagee406.16.1 • Indicate room location, vending and ice locations

(where applicable) and lobby location.• Themed signage.

e406.16.2 • Provide a cohesive informational, directional andguest room sign package. Signage to be highquality, decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

e406.16.3 • Minimum sizes for corridor and guest roomsignage are 3”x 5” or 4”x4” without a logo.

e406.16.4 • Minimum size, if using a logo, is 3”x 8” or24 square inches.

e406.16.5 • A visual border on all signage is required withcontrast in color, style or dimension.


e406.16.8 • If signage is required on glass, professionally cutvinyl graphics are acceptable as a minimumstandard. Opaque decals on glass are notacceptable in any situation.


e406.16.10 • Hand lettered or pinned up signage is notacceptable.

e406.16.11 • Room numbers must be presented on a singlepanel which is professionally produced.Individually mounted numbers or painted onnumbers are not acceptable.

Existing Member Guidelines PUBLIC AREAS • Lobby

42 • 12/1/09

e407.1 Sizee407.1.1 • Must provide a minimum of ten (10) square feet

per room for 40 through 150 room properties or aminimum area of 400 square feet.Six (6) square feet per room in excess of150 rooms. Deviation on larger properties issubject to Best Western’s prior approval.

e407.1.2 • If the lobby does not meet the minimum sizerequirements, an adjacent public area that willallow for seating equal to 20% of the total numberof guest rooms and meets lobby quality standardsmust be provided.

e407.2 Trim - Basee407.2.1 • 4” minimum wood base

Or

• 4” high or higher, stone, marble or granite baseor millwork.

e407.2.2 • 4” minimum tile baseOr

e407.2.3 • 4” minimum carpet base.

e407.2.4 • Vinyl base and rubber base are not acceptable.

e407.3 Millwork/e407.3.1 Cabinets • Wood millwork/cabinets

Or

e407.3.2 • Metal millworkOr

e407.3.3 • Synthetic millwork.

e407.3.4 • Built-in wood cabinets.

e407.3.5 • Custom built-in furniture.

e407.3.6 • Extensive detailing.

e407.3.7 • Low pressure laminate built-ins and pre-finishedwood grain millwork are not acceptable.

• Non-laminate built-ins and millwork.

e407 LobbyBesides curb appeal, the lobby is often the first and last impression of your hotel that the guest will receive. Properties should havea quality interior space that conveys a sense of regional identity, reflects the overall design of the building, promotes guests’ comfortand provides a welcoming, functional facility for greeting guests. The lobby should allow for the congregation of guests during groupcheck-in as well as providing a place for guests to relax outside of their rooms.

All furnishings must be commercial hospitality quality or better, and be coordinated in design and finish. Submit all plans, finishesand furnishings and specifications to the Best Western Design Department for approval prior to implementation.

Note: All doors to back-of-house operations off public areas must be kept closed at all times.




43 • 12/1/09




e407.4.3 • Porcelain, ceramic, quarry, or other decorativetiles with a minimum coefficient of friction ratingof 0.6 in both wet and dry conditions (forEuropean tile, the minimum is a test DIN 51130rating of R9). If natural stone is used, a water-based non-skid finish must be applied to the tilesurface.



e407.4.5 • Carpet or an area rug is required at the primaryseating area. If inlaid carpet is used, it is requiredto be under the entire primary seating area. Otherareas may have other floor treatments as listed.

e407.46 • Area rugs need to extend beyond the front legs ofall seating in a seating area

Or

e407.4.7 • Temporary floor mats can only be used in thevestibule or at main entry during inclementweather and shall coordinate with the surroundingsurfaces.

e407.4.8 • Solid colored carpet, vinyl composite tile,institutional level, loop, indoor-outdoor carpet,typical guest room quality carpet, or sheet vinylflooring are not acceptable.


(Class A) applied with an adhesive with mildewinhibitors

Or

e407.5.2 • Painted wall finish with architectural detailing,such as crown molding or chair rail.

• Architectural millwork.

e407.5.3 • If used, wall and corner guards shall be surfacemounted clear or coordinated colored vinyl withstainless steel screws. Guard heights shall be a4’-0” or end at a chair rail.



e407.5.4 • Exposed block walls, pre-finished sheet paneling,inset plastic or metal panels seen in the storefrontsystem, and vinyl covered drywall panels are notacceptable.

e407.4.4 • Quality floor treatments which are pre-approvedby Best Western Design Department.

• Wood, stone, tile, marble, treated wood floors,terrazzo, stained concrete and high qualitylaminate flooring.


44 • 12/1/09

e407.6 Ceilinge407.6.1 Height • Minimum 8’-0” high. • Higher than 8’-0”.

e407.6.2 • Vaulted ceiling or two story lobby.

e407.7 Ceilinge407.7.1 • 2’x2’ acoustical ceiling tile with matching grid.


Or

• 2’x2’ acoustical ceiling tile with decorative orconcealed grid.

e407.7.2 • Sprayed-on textured finishOr

e407.7.3 • Painted drywall with textured or smooth finish. • Upgraded ceiling materials, such as metal,wood, etc.

e407.7.4 • 2’x4’ acoustical ceiling tile and grid or 1’x1’applied ceiling tiles are not acceptable.

e407.8 Stair Raile407.8.1 • Wood

Or

• Tempered glass, stone balustrades and railing, andwire cable.

e407.8.2 • Prefinished metal.

e407.8.3 • Low quality or style metal railings, exterior qualityrailings and railings that do not coordinate in scalewith the size of the lobby are not acceptable.

e407.9 Doors ande407.9.1 Hardware • Door stops are required at all doors.

e407.9.2 • Public passage doors should be 6’-8” in heightand 3’-0” wide minimum, or comply with allprevailing codes and laws.

e407.9.3 • Provide a vestibule with automatic doors.Recommended.

e407.9.4 • All exterior doors exposed to weather shallbe metal. Fiberglass doors are allowed in saltair locations.

e407.9.5 • Main lobby entrance door to have current styling,finishes and hardware.

• Revolving doors, automatic doors, or entrancedoors as an architectural feature.

e407.10 Electricale407.10.1 • Visually eliminate all electrical conduit. • No wire covers.

e407.10.3 • Outlet covers shall coordinate with the wall finish.

e407.11 Focal Pointe407.11.1 • A focal point of interest is required within the

lobby such as fireplace, custom millwork, largetable with flowers or significant art work.

• Atrium lobby, an appropriately scaled fountain,architecturally significant window wall, and/or anaquarium.




45 • 12/1/09

Required Furnishings & Fixtures

Minimum Requirements Recommended Upgradese407.12 Seatinge407.12.1 • Commercial quality seating. • Upgraded commercial quality seating.

e407.12.2 • Seating that coordinates with the lobby andproperty theme.

e407.12.3 • Provide the following amount:- 1-50 Rooms – seating for four- 51-100 Rooms – seating for six- 101 to 200 guest rooms - seating for ten- 201+ guest rooms – seating for ten plusone additional seat for each 25 guestrooms over 200.

• Provide the following amount:- 1-51 Rooms – seating for 4-6- 50-100 Rooms – seating for 6-8- 101 to 200 guest rooms - seating for 10-12- 201+ guest rooms – seating for 12 plusone additional seat for each 25 guestrooms over 200 in multiple seating areas.

e407.12.4 • Guest room seating, residential quality seating,and sled based chairs are not acceptable.



e407.14 Tablese407.14.1 • Commercial quality tables. • Antique or custom tables.

• Tables that coordinate with the lobby and propertytheme.

• Guest room furniture is not acceptable.

e407.15 Lightinge407.15.1 • Several different light sources to provide quality

overall lighting such as table lamps, wall sconcesand ceiling fixtures that coordinate with lobbyand property décor.

e407.15.2 • Color balanced fluorescent lights.

e407.15.3 • Light levels of 30 foot candles with 40 inreading areas.

e407.15.4 • Provide reading level lighting at a minimum ofone seating area.

• Chandeliers and recessed cans with compactfluorescent or incandescent lamps.

e407.15.5 • Guest room quality lamps and low qualityfluorescent light fixtures are not acceptable.


produced and superior to that used in Guestrooms.• Original artwork or limited edition prints and

accent lighting.

e407.16.2 • Guest room style artwork and mass produced oilpaintings are not acceptable.



46 • 12/1/09

e407.18 Deske407.18.1 • If used, it must be commercial quality.

e407.18.2 • Guest room style desk is not acceptable.

e407.19 Equipmente407.19.1 • If a television is provided it must be a 32” flat

panel, wall mounted, sitting on a console or sideboard, or set in a quality housing. Guestroomfurniture is not acceptable.

• Internet kiosk, business center niche, additionalphones as needed for larger facilities and largescreen television.

e407.19.2 • Provide one house phone for each 100 guest rooms.

e407.19.3 • Guest operated photocopiers must be located in abusiness center or screened from general view.

e407.19.4 • Food or drink vending machines, refrigerator orice machine are not acceptable in the lobby.

e407.19.5 • All properties must have a free-of-charge,publicly accessed computer with Internet accessand printer. (NOTE: The computer and printer tocomply with this guideline may be located inanother area of the hotel with prior approval.)

e407.19.6 • Minimum of one commercial hotel qualityluggage cart per 50 guest rooms is required forinterior corridor properties. Pneumatic or semi-pneumatic wheels are required. Not required forhotels without indoor corridors.


e407.17 Accessoriese407.17.1 • Accessories that complement the theme of

the design such as table top items.Or

e407.17.2 • FlowersOr

Several quality, coordinated plant containers withsilk or healthy live plants.

e407.17.3 • If provided, use a professional quality noticeboard or display cabinet.

e407.17.4 • Brochures to be displayed in high-qualitycoordinated brochure racks in limited locations.

e407.17.5 • Plastic plants, outdated wood grain laminatebrochure holders, cork boards and pinned or tapedup calendars and notices are not acceptable.

e407.17.6 • If provided, lobby accessories must be highquality and complement the lobby décor.


47 • 12/1/09


with décor of hotel, and consistent throughout theproperty. Recommended.

• Themed signage.

e407.20.2 • If signage is required on glass, professionally cutvinyl graphics are acceptable as a minimumstandard.

e407.20.3 • All interior signs that display the Best Westernname, logo, trademark, slogans, etc., must bereviewed and approved by Best Western BrandIdentity Administration, or purchased from anendorsed vendor, prior to installation.

e407.20.4 • Uncoordinated mixture of advertisements,billboards, signage and window/door decals(except for Best Western decals), opaque decalsignage on glass, hand lettered signs, andunprofessional signs are not acceptable.


or the view is not scenic, provide windowtreatments such as the following:

e407.21.2 • Professionally fabricated draperies and sheers.

e407.21.3 • Wood blinds (minimum 2” slats).

e407.21.4 • Shutters.

e407.21.5 • Valance or cornice, or other pre-approved windowtreatment.


VESTIBULE REQUIREMENTS• Design recommends a slip resistant hard surface floor which can withstand water such as tile, stone,

stamped concrete or honed granite with an inset grating in snow areas. Tile must achieve a wet or drycoefficient of friction value of not less than 0.6.

• When floor mats are used they must be inset in the floor and coordinating with the surrounding finishes.• Provide quality exterior metal or metal frame doors with up-to-date commercial hardware that meets all

prevailing codes requirements.• Design recommends upgrading this area with millwork, wall finishes and art as a continuation of the lobby

since it is the first impression the guest gets of the interior of the facility.• See lobby requirements for wall and ceiling finishes.


Existing Member Guidelines PUBLIC AREAS • Meeting / Board Room

48 • 12/1/09

e408 Meeting Room/Board RoomMeeting rooms or banquet areas are not required by Best Western, however, if the property has such facilities, they must complywith the following guidelines. Meeting or banquet areas shall have convenient access from parking areas. Best Western Internationaldoes not require pre-function areas. They are recommended, however, for larger meeting/banquet rooms.

Meeting space must provide a businesslike, comfortable and pleasing atmosphere. Furnishings and fixtures must be quality/up-to-date. Mixing of furniture styles is unacceptable. All furnishings must be commercial hospitality quality or better and coordinate indesign and finish. Meeting room fabrics are an important part of its appearance. They should appear fresh, coordinated, clean andnew, and be commercial hospitality quality.

Best Western requires public restrooms for properties with meeting/banquet rooms and convenient access to them.


Minimum Requirements Recommended Upgradese408.1 Structuree408.1.1 One small meeting or board room,

minimum 192 sq. ft. Recommended.• Recommended. Column free square footage:

- Rectangle Banquet: 10-12 sq. ft. per seat.- Cocktail Party: 12 sq. ft. per person.- Classroom: 18-20 sq. ft. per seat.- Theatre-style: 7 sq. ft. per seat.- Round-Table Banquet: 15-18 sq. ft. per seat.

• Square footage:- Rectangle Banquet: 12-14 sq. ft. per seat.- Cocktail Party: 14 sq. ft. per person.- Classroom: 20-22 sq. ft. per seat.- Theatre-style: 8 sq. ft. per seat.- Round-Table Banquet: 18-20 sq. ft. per seat.

e408.2 Floor

e408.2.1

Unless a wooden dance floor has been installed, allmeeting rooms must be carpeted or upgraded.• Upon replacement: Minimum 32 ounce face weight


• Wood, tile or terrazzo.

e408.2.3 • Institutional level loop, typical guest room qualitycarpet, and Olefin carpet are not acceptable

e408.2.2 • Carpet pad: Minimum 32 ounce per square yardall synthetic fiber commercial pad, minimum 64ounce rubber pad, or attached pad. Other pads maybe acceptable with approval from the DesignDepartment.


e408.3 Trime408.3.1 • 4” minimum wood base

Or


e408.3.3 • 4” minimum rubber base, with approval from BestWestern Design Department.

e408.4 Walle408.4.1 • Soundproofed at a minimum of 48 STC.

e408.4.2 • Vinyl wallcovering, Type II, minimum 20 ounce,Class “A” and shall have an adhesive withmildew inhibitors.

e408.4.3 • Painted wall finish with architectural detailing,e.g.: crown molding, chair rail or wall border.




49 • 12/1/09


e408.5 Ceilinge408.5.1 Height • 9’ - 0” for all floors. (Exception: Guest room

corridors and public corridors 8’-0” minimum)Recommended.

• Higher ceiling with decorative ceiling treatment.

e408.6 Ceilinge408.6.1 • 2’x2’ acoustical tile with matching grid


Or

e408.6.2 • Painted drywall with smooth or textured finish.

e408.7 Door &e408.7.1 Hardware • Provide door viewers to allow view into meeting

rooms. Recommended.



e408.7.4 • All doors shall conform to prevailing codes and law.

e408.7.5 • Door stops at all doors.

e408.7.6 • Doors shall be lockable when the room is notin use.

e408.8 Storagee408.8.1 • Recommended. 10% of the total meeting room • Recommended. 15% of the total meeting room.

e408.9 Seatinge408.9.1 • Commercial quality stack chairs with a metal

frame and upholstered seats and backs.• Upgraded decorative, commercial quality stack

chairs with a metal frame and upholstered seatsand backs.

e408.9.2 • Guest room seating is not acceptable.


of 30,000 double rubs (Wyzenbeek method)

e408.11 Tablese408.11.1 • Commercial quality foldable tables.

e408.11.2 • Printed paper tops are not acceptable.

e408.11.3 • Provide upgraded tabletops or table linens whenthe room is in use.

e408.12 Moveablee408.12.1 Walls • Moveable walls and doors must have a rating of

48 STC.

e408.12.2 • Moveable partitions should be vinyl or fabriccovered.

e408.12.3 • Recommended. Movable partitions should bedesigned to stack out of the room or in an enclosurethat is finished to match the adjacent walls.

e408.12.4 • Wood grain vinyl finish is not acceptable.




50 • 12/1/09

e408.13 Lightinge408.13.1 Two systems are required for each divisible

meeting room:• Incandescent decorative or recessed down lights at

25 foot candles at table height and controlled bydimmer switches

And

• Provide dimmable lighting.

e408.13.2 • Fluorescent recessed fixtures at 50 foot candles attable height, acrylic lens not acceptable

Or

• Decorative lighting.

e408.13.3 • Surface mounted quality fluorescents at 50 footcandles at table height. Acrylic lens not acceptable.


e408.14 Millworke408.14.1 • Wood

Or

e408.14.2 • Wood veneerOr

e408.14.3 • Metal casingOr


e408.15 Windowe408.15.1 Treatments • Windows must have decorative treatment, e.g.

cornice, valance.

e408.15.2 • Blackout capability on all windows.

e408.15.3 • Metal or plastic vertical blinds or mini-blinds arenot acceptable.

e408.16 HVACe408.16.1 • Must have zone controlled system designed to

provide adequate filtered and modulated outsideair intake and exhaust systems.

e408.16.2 • Must be individually controlled in eachmeeting room.

e408.16.3 • Meeting rooms over 800 sq. ft. must beconnected to a central control system.

e408.17 Phone/Datae408.17.1 • A minimum of one telephone jack per

meeting room.

e408.17.2 • A minimum of one data port per meeting room.

e408.17.3 • Provide free-of-charge wired and wireless Internetaccess for all meeting rooms. Recommended.

e408.18 Equipmente408.18.1 • The following must be available free or at cost:

e408.18.2 - Adjustable height lectern or table top podiumwith Best Western logo

e408.18.3 - DVD/CD Combo and television.

e408.18.4 - Extension cords

e408.18.5 - Marker board (white) with colored markersand erasers.

e408.18.6 - Projection screen and A/V cart with powerstrip • LCD projector

e408.18.7 - Display easel and flip chart paper

e408.18.8 - Copy services

e408.18.9 • Microphones, microphone jacks and P.A.speakers, if any lineal measure exceeds 40 feet,need to be available on request, free or at cost.


51 • 12/1/09


e408.19 Electricale408.19.1 • Minimum one electrical outlet on each wall or

per code.

e408.19.2 • Exposed electrical conduit is not acceptable.

e408.20 Signagee408.20.1 • Provide a cohesive informational, directional sign

package. Signage to be high quality, decorative,coordinate with décor of hotel, and consistentthroughout the property. Recommended.

• Themed signage.

e408.20.2 • Signage to provide clear and essential information.

e408.20.3 • Meeting in progress signage must be located atentry doors.

e408.20.4 • All interior signs that display the Best Westernname, logo, trademark, slogan, etc., must bereviewed and approved by Best Western BrandIdentity Administration, or purchased from anendorsed vendor, prior to installation.

e408.20.5 • Hand written, taped up or pinned notices are notacceptable.

e408.21 Accessoriese408.21.1 • If provided, accessories must be high quality.


produced and superior to that used in Guestrooms.• Original art or limited edition prints.


Existing Member Guidelines PUBLIC AREAS • Pre-function Area

52 • 12/1/09



e409.1.2 • Carpet pad: Minimum 32 ounce per square yardall synthetic fiber commercial pad, minimum 64ounce rubber pad, or attached pad. Other padsmay be acceptable with approval from the DesignDepartment.


e409.1.3 • Quarry or ceramic tile with a non-slip finish andwet or dry static coefficient of friction value ofnot less than 0.6.

• Wood or stone.

e409.1.4 • Solid color carpet except as a border, institutionallevel loop carpet, typical guest room qualitycarpet, and Olefin carpet are not acceptable.

e409.2 Trime409.2.1 • 4” minimum wood base

Or• Stone, marble or tile.


e409.3 Millworke409.3.1 • Wood door and window casing

Or



e409.4 Walle409.4.1 • Vinyl wallcovering, Type II, minimum 20 ounce,

Class “A” and shall have an adhesive with mildewinhibitors.


e409.4.2 • Painted wall finish, textured or smooth, witharchitectural detailing, such as crown molding,chair rail or wall border.


e409 Pre-function AreaPre-function areas are not required by Best Western, however, if the property has such facilities, they must have a quality, up-to-datedesign that coordinates and reflects the overall theme of the hotel. All furnishings must be commercial hospitality quality or better,be coordinated in design and finish and reflect the overall design. Fabrics should be commercial hospitality quality and appear fresh,coordinated, clean and new. Submit furniture, fabric and finish selections, including specifications, to the Best Western DesignDepartment for approval prior to purchasing and installation.




53 • 12/1/09

e409.5 Ceilinge409.5.1 Height • Recommended. 9’ - 0” for all floors. (Exception:

Guest room corridors and public corridors 8’-0”minimum)

• Higher ceiling with decorative ceiling treatment.

e409.6 Ceilinge409.6.1 • 2’x2’ acoustic tile with matching grid


Or

e409.6.2 • Painted drywall with a smooth or textured finish.

e409.7 Door &e409.7.1 Hardware • Exterior doors exposed to weather shall be metal. • Architectural doors.

e409.7.2 • Fiberglass doors are allowed in salt air locations.


e409.7.4 • Door stops at all doors.


e409.8 Seatinge409.8.1 • Commercial quality seating. • Upgraded specialty seating.e409.8.2 • Seating to coordinate with adjacent spaces and

overall property theme.

e409.8.3 • Guest room seating and stack chairs are notacceptable.



e409.10 Tablese409.10.1 • Temporary foldable tables must be draped

& skirted for events, otherwise not acceptable.

e409.10.2 • Provide adjacent end and coffee tables withseating group.

e409.10.3 • Uncoordinated tables or guest room tables arenot acceptable.

e409.11 Lightinge409.11.1 • Light levels of 10-20 foot candles.e409.11.2 • Recommended. Recessed 2’x2’ fluorescent.

e409.11.3 • Recessed 2’x2’ fluorescentOr

e409.11.4 • Recessed downlightsOr

e409.11.5 • Surface mounted decorative fixtures and/ordecorative wall sconces

• Indirect lighting or Chandeliers

e409.12 Windowe409.12.1 Treatments • If the windows are not architecturally significant or

the view is not scenic, provide decorative windowtreatments such as draperies or sheers or shutters.

e409.12.2 • Metal or plastic vertical blinds or mini-blinds arenot acceptable.




54 • 12/1/09


e409.14 Electricale409.14.1 • Cluttered and visible cords, and exposed electrical

conduit is not acceptable.


with décor of hotel, and consistent throughout theproperty. Recommended.

• Themed signage.

e409.16.2 • Signage to provide clear and essential information.

e409.16.3 • Must be uniform in type and size, professionallyproduced and consistent with interior finishes.


e409.16.5 • All interior signs that display the Best Westernname, logo, trademark, slogan, etc., must bereviewed and approved by Best Western BrandIdentity Administration or purchased from anendorsed vendor prior to installation.

e409.16.6 • Hand written, taped up or pinned notices are notpermitted.

e409.16.7 • Pinned up or taped notices are not acceptable.


produced and superior to that used in Guestrooms.• Original artwork or limited edition prints.


e409.13 HVACe409.13.1 • Must be separate from meeting/banquet area. • Zone controlled system

Existing Member Guidelines PUBLIC AREAS • Other Facilities

55 • 12/1/09

e410.1 Floore410.1.1 • Upon replacement: Minimum 32 ounce face

weight per square yard with high density pad or36 ounce weight without a pad; 100% solutiondyed nylon and minimum 8” pattern repeat.Other ounce weights, pattern repeat size, andconstruction methods (e.g. carpet tile) may beacceptable with approval from the DesignDepartment.

e410.1.2 • Carpet pad: Minimum 32 ounce per square yardall synthetic fiber commercial pad, minimum 64ounce rubber pad, or attached pad. Other padsmay be acceptable with approval from the DesignDepartment.

e410.1.3 • Porcelain, ceramic, quarry, or other decorativetiles with a minimum coefficient of friction ratingof 0.6 in both wet and dry conditions (forEuropean tile, the minimum is a test DIN 51130rating of R9). If natural stone is used, a water-based non-skid finish must be applied to the tilesurface.

Or

e410.1.4 • Wood flooringOr

Or• Specialty finish.

e410.1.5 • Vinyl tile may be acceptable with prior approval.

e410.1.6 • Guest room style carpet and Olefin carpet of anyweight is not acceptable.

e410.2 Trim-Basee410.2.1 • 4” minimum carpet base in a coordinating or

matching colorOr

• Stone baseOr


• Marble base.

e410.2.3 • 4” minimum rubber or vinyl base whereappropriate.

e410 Other FacilitiesAll facilities subject to inspection and/or renovation per Chapter V in Best Western’s Rules & Regulations must present a quality,coordinated, up-to-date appearance. The areas include gift shops, beauty/barber shops, bowling center, pro shops, carrental/travel/airline agency, drug/liquor stores, specialty stores, spas, saunas, game rooms, restaurant/coffee shop/lounge. For any othertypes of supplemental facilities, contact Best Western Design Department for approval.

All furnishings and fabrics must be commercial hospitality quality or better and be coordinated in design and finish. Submitfurniture, fabric and finish selections including specifications to the BestWestern Design Department for approval prior to purchase.




Or• Upgraded architectural detailing.

e410.3.2 • Metal door and window casing.


56 • 12/1/09

e410.5 Doors & Doore410.5.1 Hardware • Solid wood paneled door

Or• Architectural door.



e410.5.4 • Door stops are required at all doors.

e410.5.5 • Public passage doors should be 6’-8” in heightand 3’-0” wide, or comply with all prevailingcodes and laws.

e410.5.6 • All exterior doors exposed to weather shallbe metal.


e410.5.8 • Accordion-type, folding doors are not acceptable.

e410.6 Electricale410.6.1 • Visually eliminate all electrical conduit and cords

in highly visible locations.• Conceal wiring in walls and ceilings.

e410.6.2 • Recommended. Place electrical outlets at15” from finished floor unless concealed byequipment or furniture or above a counter.

e410.7 Ceilinge410.7.1 • Sprayed acoustic concrete, where appropriate.

e410.7.2 • Painted drywall with a textured or smooth finish.

e410.7.3 • Upon replacement. 2’ x 2’ acoustical tile withmatching grid. Ceiling tile in public areas must bedecorative or have a revealed edge. 2’ x 4’acoustical tile is not permitted.

e410.7.4 • Open ceiling with exposed mechanical systems ifpart of design concept.

e410.8 Ceilinge410.8.1 Height • Must be a minimum of 7’-2” with 8’-0” or higher

ceiling height preferred.• A minimum of 8’-0” with 10’-0” or higher ceiling

height preferred.

e410.8.2 • Higher ceiling with decorative ceiling treatment.




Or



e410.4.3 • Exposed block walls are not acceptable.



57 • 12/1/09

e410.9 Seatinge410.9.1 • Public area quality seating.

e410.9.2 • Standard ergonomic seating in business locations.

e410.9.3 • Guest room furniture, stack chairs and sled basedchairs are not acceptable.


30,000 double rubs (Wyzenbeek method).

e410.11 Tablese410.11.1 • Commercial quality furnishings.

e410.12 Lightinge410.12.1 • Adequate light in all areas to illuminate the

area finishes and display fixtures if applicable.• Decorative lighting.

e410.12.2 • Fixtures must be suited to décor

e410.13 Artwork/e410.13.1 Accessories • If used, artwork must be high quality, professionally

produced and superior to that used in guestrooms.• Provide an upgraded art package of original

artwork or limited edition prints.

e410.13.2 • Plants, if used, must be in matching commercialcontainers.

e410.13.3 • Guest room art is not acceptable.


e410.14 Equipmente410.14.1 • Visually eliminate all wiring, electrical conduit,

pipes and utilities.

e410.14.2 • Coordinate functional equipment withsurrounding finishes and fabrics.

e410.15 Signagee410.15.1 • Indicate area function where applicable. • Themed signage.

e410.15.2 • Provide a cohesive informational and directionalsign package. Signage to be high quality, decorative,coordinate with décor of hotel, and consistentthroughout the property. Recommended.


e410.15.4 • If signage is required on glass, professionallycut vinyl graphics are acceptable as a minimumstandard.


e410.15.6 • Opaque decals on glass are not acceptable in anysituation.





58 • 12/1/09


e410.16 BusinessCenter

Provide a Business Center that complies with thefollowing guidelines. Recommended.

e410.16.1 • A fax machine, copier and printer must beavailable for guest use (not behind the front desk).Design recommends a 3-in-1 printer.

• Typical office supplies such as stapler, paperclips,tape etc. should be available

e410.16.2 • Computers available • One computer for 50 guest rooms or less; 2computers for 51-100 guest rooms; 3 computersfor 101-150 guest rooms and 4 for over 150rooms. Each computer must have its own workingspace and chair.

e410.16.3 • Provide quality screened-in area consisting of ahalf wall or glazed partition/door that coordinateswith the interior scheme or approved options fromBest Western Design. Recommended.

e410.16.4 • Conceal all loose and dangling wires from guestview. A cable and wire management product suchas WireMate is recommended and can bepurchased from the Supply Department.

e410.16.5 • Duplex outlets at the desk area which are unusedand readily accessible (one for each chair) ORpower pad

e410.16.6 • Adequate task lighting on the desk surface

e410.16.7 • Commercial quality ergonomic rolling desk chairwith or without arms

e410.16.8 • 3.5 lineal feet of desk surface per chair. Desk tobe commercial quality and must coordinate withinterior décor.

e410.17.1 Sundry AreaProvide an area where guests can purchase sundries, e.g. pain reliever, disposable camera, snacks,beverages. Recommended.Install a quality shelving system and cabinetry to display items for sale and storage.Slat wall with brackets or other upgraded commercial retail display and storage system.Budget looking pegboard & metal shelving systems not permitted.

Existing Member Guidelines PUBLIC AREAS • Public Corridor

59 • 12/1/09

e411.1 Sizee411.1.1 • 5’-6” wide.

e411.2 Floore411.2.1 • Upon replacement: Minimum 32 ounce face

weight per square yard with high density pad or36 ounce weight without a pad; 100% solutiondyed nylon and minimum 8” pattern repeat.Other ounce weights, pattern repeat size, andconstruction methods (e.g. carpet tile) may beacceptable with approval from the DesignDepartment.



e411.2.3 • Porcelain, ceramic, quarry, or other decorative tileswith a minimum coefficient of friction rating of0.6 in both wet and dry conditions (for Europeantile, the minimum is a test DIN 51130 rating ofR9). If natural stone is used, a water-based non-skid finish must be applied to the tile surface. Tileis not acceptable in guestroom corridors unlessapproved by the Design Department.

e411.2.4 • Olefin carpet of any weight, solid color carpet,institutional level loop carpet, or guest room stylecarpet are not acceptable.

e411.3 Trim-Basee411.3.1 • 4” minimum carpet base in a coordinating or

matching colorOr


e411.3.3 • Tile base. • Natural stone.


Or• Architectural wood door and window casing


Or

e411.4.3 • Synthetic millwork. • Enhanced millwork.

e411 Public CorridorPublic corridors shall be visually pleasing and inviting. The style, finish and colors of the corridors must transition smoothly fromthe lobby and public corridors to the elevators and finally to the guest rooms. Adding upgrades to the corridors will help ensure thatthe guests’ expectations will be met. Use lighting, architectural elements, artwork, flooring detail and ceiling heights to eliminate atunnel-like appearance.

All furnishings and fabrics must be commercial hospitality quality, or better, and be coordinated in design and finish. Fabrics shouldappear fresh, coordinated, clean and new. Submit furniture, fabric and finish selections, including specifications, to the Best WesternDesign Department for approval prior to purchase.




60 • 12/1/09

e411.8 Doors & Doore411.8.1 Hardware • Solid wood paneled door

Or• Architectural paneled doors.



e411.8.4 • Door stops are required at all doors.

e411.8.5 • Public passage doors shall be a minimum of6’-8” in height and 3’-0” wide or comply withall prevailing codes and laws.

e411.8.6 • All exterior doors exposed to weather shallbe metal.



e411.9.2 • Tie up, bind or shorten electrical cords.

e411.6 Ceilinge411.6.1 • Painted drywall with a textured or smooth finish

Or• Coved ceilingOr

e411.6.2 • 2’ x 2’ acoustical tile with matching grid.Ceiling tile in public areas must be decorative orhave a revealed edge. 2’ x 4’ acoustical tiles arenot permitted.

e411.7 Ceilinge411.7.1 Height • Must be a minimum 7’-2”; 8’-0” or higher ceiling

height preferred.• 8’-0” or higher ceiling heightOr

e411.7.2 • Varied heights, vaults, barrel type and floatingceiling



“Class A” and applied with an adhesive withmildew inhibitors

Or

e411.5.2 • Painted drywall with a textured or smooth finishwith decorative or architectural treatments ormoldings.

e411.5.3 • Exposed block walls, pre-finished sheet paneling,floor carpet on walls other than wall base (not toexceed 6” in height) and pre-vinyled drywallpanels are not acceptable.



PUBLIC AREAS • Public CorridorExisting Member Guidelines

61 • 12/1/09

e411.14 Artworke411.14.1 • If provided, artwork must be high quality,

professionally produced and superior to thatused in Guestrooms.

• Limited edition prints or original artwork.


e411.14.5 • Framed mirrors or public area quality artwork inelevator lobbies and landings.

e411.10 Seatinge411.10.1 • If provided, commercial quality seating.

e411.10.2 • Provide seating at elevator lobbies and landingswhere possible.

e411.10.3 • Seating shall coordinate with adjacent areas andproperty theme.

e411.10.4 • Guest room seating and stack chairs are notacceptable.

e411.11 Upholsterye411.11.1 • Public area commercial quality upholstery

meeting a minimum standard of 30,000 doublerubs (Wyzenbeek method).

e411.12 Tablese411.12.1 • Tables in elevator lobbies and landings, where

possible.

e411.12.2 • Commercial quality furnishings.

e411.12.3 • Guest room furniture and folding tables are notacceptable.



e411.13 Lightinge411.13.1 • Minimum 10-20 foot candles. • Decorative ceiling lighting, wall sconces

throughout the corridor

e411.13.2 • Adequate light in all areas to illuminate thecorridor finishes.

• Indirect lighting

e411.13.3 • Fixtures must be suited to décor.

e411.13.4 • Low quality surface mounted fluorescent lightfixtures and standard bare bulb light fixtures arenot acceptable.

e411.14.2 • Wall décor may include paintings, sculptureor prints.

e411.14.4 • Low quality, self-matted art, poster-style artwork,and mass produced oil paintings are not acceptable


62 • 12/1/09


e411.17 Signagee411.17.1 • Indicate room location, vending and ice locations

and lobby location, where applicable.• Themed signage.

e411.17.2 • Provide a cohesive informational and directionalsign package. Signage to be high quality,decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

e411.17.3 • Minimum sizes for corridors and guestroomsignage are 3”x5” or 4”x4” without a logo, unlesssubmitted for review.

e411.17.4 • Minimum size, if using a logo, is 3”x8” or24 square inches.

e411.17.5 • A visual border on all signage is required withcontrast in color, style or dimension.




e411.17.9 • Handwritten, pinned up, or unprofessionalsignage is not acceptable.

e411.15 Equipmente411.15.1 • Visually eliminate all wiring, pipes and utilities.

e411.15.2 • Surface mounted electrical conduit is notacceptable


or the view is not important, provide windowtreatments such as professionally fabricatedsheers, shutters, valance or cornice, etc.


Existing Member Guidelines PUBLIC AREAS • Public Restrooms

63 • 12/1/09

e412.1 Structure

e412.2 Floore412.2.1 • Ceramic, porcelain or natural stone tile with a

minimum coefficient of friction rating of 0.6 inboth wet and dry conditions (for European tile, theminimum is a test DIN 51130 rating of R9). Ifnatural stone is used, a water-based non-skid finishmust be applied to the tile surface.

e412.2.2 • Sitting area (where provided): carpet.

e412.2.3 • Vinyl composite tile, sheet vinyl flooring, or carpet(except in the sitting area) are not acceptable.

e412.3 Trime412.3.1 • 4” minimum height wall base to coordinate with

the floor tile.

e412.4 Walle412.4.1 • Vinyl wallcovering, Type II, 20 ounce minimum,

Class “A”Or



e412.4.3 • Exposed block walls are not acceptable.


e412.5 Ceilinge412.5.1 • 2’x 2’ acoustical tile with matching grid.


• Decorative 2’x2’ acoustical tiles.

e412.5.2 • Sprayed on textured finish. • Decorative moldings.

e412.5.3 • Painted drywall with a textured or smooth finish. • Upgraded materials such as wood, metal, etc.

e412.5.4 • 2’x 4’ acoustical ceiling tile, 1’x 1’ applied ceilingtile and dated colored grid are not acceptable.

e412.6 Ceilinge412.6.1 Height • Recommended. 9’ - 0” for all floors. • Higher ceiling with decorative ceiling treatment.

e412.7 Stalle412.7.1 • A minimum of 2’-6”wide x 5’-0” deep.

e412.7.2 • Each stall door must have an operating lock.

e412.8 Partitione412.8.1 • Toilet partitions shall be porcelain enamel

Or• Upgraded finishes.

e412.8.2 • Plastic laminateOr

e412.8.3 • Stainless steelOr

e412.8.4 • Phenolic.

e412 Public RestroomsPublic restrooms are required if food and beverage areas or meeting rooms are provided, and are required adjacent to the swimmingpool if a new swimming pool is being added. Existing swimming pools are not required to have a public restroom.

Public restrooms shall be carefully designed to maintain privacy.

All fixtures must be commercial hospitality quality or better and be coordinated in design and finish. Submit selections, includingspecifications, to the Best Western Design Department for approval prior to purchase and installation.




64 • 12/1/09

e412.10 Doore412.10.1 • Door sizes shall be a minimum of 3’-0” wide or

must comply with all prevailing codes and laws.• Architectural doors.

e412.10.2 • Doors must have an automatic door closer.

e412.10.3 • All doors must coordinate in style and color withadjacent finishes and/or material.



e412.10.6 • All doors shall conform to prevailing code and law.

e412.11 Doore412.11.1 Hardware • Must be up-to-date and coordinate with other

finishes.Hardware should include:

• Decorative commercial hardware.

e412.11.2 • Automatic closer,

e412.11.3 • Push pull plates,

e412.11.4 • Kick plates.

e412.12 Signagee412.12.1 • Provide a cohesive informational sign package.

Signage to be high quality, decorative, coordinatewith décor of hotel, and consistent throughout theproperty. Recommended.

• Themed signage.

e412.12.2 • All interior signs that display the Best Westernname, logo, trade mark, slogan, etc., must bereviewed and approved by Best Western BrandIdentity Administration or purchased from anendorsed vendor prior to installation.

e412.12.3 • Hand lettered, pinned up or taped notices arenot acceptable.

e412.13 Accessories:e412.13.1 Soap

dispenser• One soap dispenser per lavatory.

e412.13.2 Coat hook • One hook per stall.e412.13.3 Towel

Dispenser• Provide towel dispenser or electrical hand dryer.

e412.13.4 Hand Dryer • One electrical hand dryer or towel dispenserand disposal.

e412.13.5 WasteReceptacles

• One large wastepaper disposal unit perpublic restroom.Must coordinate with the rest of the finishes andfixtures in style and color.

e412.13.6 SanitaryNapkin

• One sanitary napkin dispenser in eachwomen’s restroom.

e412.13.7 SanitaryNapkinDisposal

• One sanitary napkin disposal container in eachstall of women’s restroom.

e412.13.8 TissueProducts

• One reserve roll-type toilet tissue dispenserper stall.

e412.13.9 ToiletSeat Cover

• One toilet seat cover dispenser per stall.

e412.13.10 Miscellaneous • Baby changing stations in both restrooms arerecommended.


Required Fixtures


e412.9 Plumbinge412.9.1 • Exposed water lines at ceiling or wall areas, other

than under the vanity, are not acceptable.


65 • 12/1/09

e412.14 Vanitiese412.14.1 • Vanity may not be constructed with plastic

laminate. Must be replaced with granite orsolid surface.

e412.14.2 • Mount at 2’-8” to 2’-10” above finished floorwith a minimum 7” apron to conceal plumbing.A wall mounted sink or a vanity with an apron ofless than 7” is acceptable in barrier-freerestrooms.

e412.14.3 • Matching backsplash.

e412.14.4 • Cultured marble vanity tops, outdated laminatefinishes, sheet paneling as apron, support legs andno backsplash are not acceptable.

e412.15 LavatoryLavatories shall be:

e412.15.1 • UndermountOr

e412.15.2 • Integral in the vanity counter.

e412.15.3 • Acid-resistant with overflow outlet and grid drainor pop-up stopper.

e412.15.4 • Wall-hung sinks, except in single sink restrooms,are not acceptable.

• Hands-free faucet.

e412.16 Mirrore412.16.1 • Upon replacement. Vanity mirror to have a

decorative frame.

e412.16.3 • One full length mirror in each restroom.

e412.16.2 • Mirror shall be 3’ high and extend the full lengthof vanity, stopping no more than 2” from eitherend or provide a framed mirror.

e412.17 Lightinge412.17.1 • A minimum of 10-20 foot candles at the water

closet, 20-50 at the vanity.• A minimum of 15-25 foot candles at the water

closet, 50-75 at the vanity.

e412.17.2 • Full spectrum lighting with face illumination forgrooming at the vanity.

e412.17.3 • Lights must remain on during times of regular useor activate upon entry of guest at all times.

e412.17.4 • Provide both ambient and task lighting at vanity.

e412.17.5 • Cool white fluorescent lamps are not acceptable.

e412.18 Ventilatione412.18.1 • HVAC system for a comfortable, odor-free

environment and a separately powered exhaustventilation system.

e412.19 Toilets &Urinals Water closets should be:

e412.19.1 • Elongated type with flush valves. • Hands-free flush valve.

e412.19.2 • Open front, solid plastic seats without lids.


Existing Member Guidelines PUBLIC AREAS • Restaurant / Coffee Shop / Lounge

66 • 12/1/09





e413.1.4 • Other flooring may be acceptable if pre-approved.

e413.2 Trime413.2.1 • 4” minimum vinyl or rubber base

Ore413.2.2 • 4” minimum coordinating carpet base

Ore413.2.3 • 4” minimum wood base

Ore413.2.4 • 4” minimum tile base.

e413.3 Walle413.3.1 • Painted drywall with a smooth or textured finish

Or• Specialty finish.

e413.3.2 • Vinyl wallcovering, Type II, 20 ounce minimum(Class A) and applied with an adhesive withmildew inhibitors.


e413.4 Electricale413.4.1 • Exposed wiring, wire molding, and electrical

conduit are not acceptable.e413.4.2 • Visually eliminate all electrical conduit.e413.4.3 • Recommended. Place electrical outlets at

15” from finished floor unless concealed byequipment or furniture or above a counter.

e413.5 Ceilinge413.5.1 • 2’ x 2’ ceiling tile with matching grid.


e413.5.2 • Painted drywall with a smooth or textured finish. • Acceptable finishes include skylights, murals,moldings and plaster work.

e413.5.3 • Textured surface on concrete.e413.5.4 • Open ceiling with exposed mechanical systems, if

part of design concept.

e413 Restaurant / Coffee Shop / LoungeIf provided, the hotel restaurant or lounge should provide a quality dining experience and appear as a professionally operated venue.Provide a minimum of 15 square feet per seat in the restaurant and 18 square feet in the cocktail lounge. Fine dining rooms shallhave a minimum of 20 square feet per seat. A ceiling height of 9 feet or more is strongly recommended.

The restaurant fabrics are an important part of the restaurant appearance. They should be commercial hospitality quality.

All furnishings must be commercial hospitality quality or better and be coordinated in design and finish. Submit furniture, fabricand finish selections, including specifications, to the Best Western Design Department for approval prior to purchase.



e413.1.3 • Porcelain, ceramic, quarry, or other decorative tileswith a minimum coefficient of friction rating of0.6 in both wet and dry conditions (for Europeantile, the minimum is a test DIN 51130 rating ofR9). If natural stone is used, a water-based non-skid finish must be applied to the tile surface.


67 • 12/1/09

e413.6 Tablee413.6.1 • Unfinished tops on tables must be draped with

clean, unwrinkled cloths.• Stone or faux stone tabletops, or specialty finishes

on tops and base.

e413.6.2 • Tables must have finished legs and present aquality appearance.

e413.6.3 • Folding tables and guest room style tables arenot acceptable.

e413.6.4 • Tables are to have a decorative edge such ascomplementary hardwood. Self-edge laminatetable tops not acceptable.

• Granite, solid surface or wood.

e413.7 Chaire413.7.1 • Metal stack chairs, guest room style seating, strap,

sling or resin exterior furniture, and sled basechairs are not acceptable.

• Fully upholstered chairs, where appropriate.

e413.8 Boothe413.8.1 • Commercial quality construction and materials.

e413.9 Bar Stoole413.9.1 • Commercial quality construction and materials.

e413.9.2 • Stools without backs and stools that do notcoordinate with the other seating are not acceptable.

e413.10 Upholsterye413.10.1 • Class B.

e413.10.2 • Commercial quality upholstery with a minimumof 30,000 double rubs (Wyzenbeek method).

e413.11 Bar/Servicee413.11.1 Counter • Vertical surface (die) shall incorporate detail/

design finish that coordinates with interior scheme.

e413.11.2 • Countertop must be stone, solid surface orapproved equal.

e413.12 Servicee413.12.1 Station • Countertop to be constructed of plastic laminate

or better.

e413.12.2 • Shall be inconspicuous and not within view ofdining guests.

e413.12.3 • One station per 50 guests. • One station per 25 guests.

e413.13 Lightinge413.13.1 • 5-10 foot candles minimum at table surface in a

restaurant or coffee shop. 20-50 at cashier, and10-20 for cleaning.

e413.13.2 • Full spectrum fluorescent lamps in a recessedfixture.

Or

e413.13.3 • Quality incandescent decorative or recessed lightfixtures.

e413.13.4 • Cool white fluorescent lamps are not acceptable. • Dimmable lighting system.

e413.8.2 • Molded synthetic booths are not acceptable.




68 • 12/1/09

e413.17 Hostesse413.17.1 Station • Appear as a furniture piece or built-in cabinet that

coordinates with interior scheme.

e413.17.2 • Visible to public at entrance area.

e413.17.3 • Visible clutter and unorganized appearance is notacceptable.

e413.18 Back Bare413.18.1 • Coordinated finish with bar counter.

e413.18.2 • Provide electrical outlets for register.

e413.18.3 • Visible clutter and unorganized appearance isnot acceptable.

e413.19 Accessoriese413.19.1 • Must coordinate with area interior and concept.

e413.20 Signagee413.20.1 • Provide a cohesive informational and directional

sign package. Signage to be high quality,decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

• Themed signage.

e413.20.3 • If signage is required on glass, professionally cutvinyl graphics are acceptable as a minimumstandard.


e413.20.5 • Hand lettered signage and pinned or taped upsignage is not acceptable.



or the view is not important, provide windowtreatments such as professionally fabricatedsheers and shutters, valance or cornice, etc.




produced and superior to that used in guestrooms.• Professionally framed originals such as paintings,

limited edition prints, sculpture or wall hangings.

e413.16.2 • Poor quality neon/illuminated liquor signs andpinned up calendars are not acceptable.


e413.14 Waiting Areae413.14.1 Seating • If provided, have a minimum of four seats for

waiting guests.

e413.14.2 • Guest room furnishings and sled based chairs arenot acceptable.

e413.15 Waitresse413.15.1 Station • Shall be inconspicuous and not within view of

dining guests.

e413.15.2 • One station per 50 guests.

Existing Member Guidelines PUBLIC AREAS • Interior Stairway

69 • 12/1/09

e414.1 Sizee414.1.1 • Recommended. 44” wide, or comply with all

prevailing codes and laws.• Recommended. 48” wide or greater.

e414.2 Treads ande414.2.1 Risers • Treads and risers must meet all prevailing codes.

e414.3 Floore414.3.1 • Carpet minimums: 32 ounce face weight per

square yard. Pad optional. Carpet must coordinatewith adjacent areas.

• Carpet with an attached pad, wood flooring,porcelain, ceramic, quarry, or other decorativetiles with a minimum coefficient of friction ratingof 0.6 in both wet and dry conditions (forEuropean tile, the minimum is a test DIN 51130rating of R9). If natural stone is used, a water-based non-skid finish must be applied to thetile surface.

e414.3.2 • Other carpet or flooring with prior approval.

e414.3.3 • Olefin carpet of any weight and guest roomcarpet is not acceptable.

e414.4 Trim/e414.4.1 Millwork • Railings must coordinate in color and style with

the other finishes in the area.• Architectural trim or millwork.

e414.5 Walle414.5.1 • Public stairways must have vinyl wallcovering,

Type II, 20 ounce minimum (Class A) and appliedwith an adhesive with mildew inhibitors

Or


e414.5.2 • Painted drywall with a smooth or textured finishwith decorative or architectural treatments ormoldings.

e414.5.3 • Secondary Stairwell or Fire exit stairways only,may have painted block.


e414.6 Ceilinge414.6.1 • Painted drywall with a smooth or textured finish

Or

e414.6.2 • 2’ x 2’ acoustical tile with matching grid.Ceiling tile in public areas must be decorative orhave a revealed edge.

e414 Interior StairwayInterior public stairways should be visually pleasing and inviting. The style, finish and colors of the corridors must transitionsmoothly from the public corridors to the guest room corridors and stairways and finally to the guest rooms. Adding upgrades to thepublic stairways will help ensure that the guests’ expectations will be met. Submit finishes to the Best Western Design Departmentprior to implementation.



Existing Member Guidelines PUBLIC AREAS • Interior Stairway

70 • 12/1/09

Required Fixtures

Minimum Requirements Recommended Upgradese414.7 Lightinge414.7.1 • Minimum 10-20 foot candles. • Minimum 20-30 foot candles.

e414.7.2 • Adequate lighting in all areas to illuminate thestairway finishes.

• Decorative chandeliers or wall sconces.

e414.7.3 • Fixtures must be suited to design themeand concept.

e414.7.4 • Standard bare bulb light fixtures are notacceptable.

• Indicate floor, vending and ice locations andlobby location, where applicable.

• Themed signage.

e414.8.2 • Provide a cohesive, informational and directionalsign package. Signage to be high quality,decorative, coordinate with décor of hotel, andconsistent throughout the property.Recommended.

e414.8.3 • Floors shall be numbered with 6” high reflectivenumbers located 5’ above the floor at interior ofstairwell. Signs shall be consistent in design typeand color with corridor signage.

e414.8.4 • If signage is required on glass, professionallycut vinyl graphics are acceptable as aminimum standard.


e414.8.6 • Hand written, taped up or pinned up notices arenot permitted.

e414.8 Signagee414.8.1

Existing Member Guidelines PUBLIC AREAS • Swimming Pool

71 • 12/1/09

e415.1 Sizee415.1.1 (Surface Area) • Must provide a minimum 400 square foot

swimming pool.

e415.2 Finishe415.2.1 • Pool finish must be gunite, concrete, fiberglass

or better.• Pool finish could be non-slip ceramic or mosaic

tile or pebble finish.

e415.2.2 • Other finishes must be submitted for approvalprior to installation.

e415.3 Decke415.3.1 • Deck size:




- For properties with 201+ guest rooms,1200 sq. ft.

e415.3.2 • Deck must have adequate drainage.

e415.3.3 • The pool deck must be slip resistant.

e415.3.4 • The finish to be one of the following or better:- Concrete- Non-slip ceramic tile- Quality rubber- Rubberized finish- Or better.

• The finish to be one of the following:- Colored stamped concrete.- Slate or flagstone- Smooth finish aggregate- Mosaic tile.

e415.3.5 • Low quality indoor/outdoor carpet isunacceptable.

e415 Indoor Swimming PoolIf provided, the indoor swimming pool must meet the following minimum requirements. Indoor swimming pools are recommendedin colder climates.

These guidelines are not intended to provide comprehensive pool standards.



e415.4 Depthe415.4.1 Markers • Depth markers must be professional in

appearance.• Inserted tile, brass or stone depth markers.

• Depth markers must indicate every two footchange in water depth.

e415.4.3 • Depth markers may not be spaced more than10’ apart.

e415.4.4 • Depth markers are required on both horizontaland vertical pool edges.

e415.4.5 • The numbers on horizontal edge must indicatefeet or meters.

e415.4.6 • Hand painted depth markers are not acceptable.

e415.4.2


72 • 12/1/09

e415.5 Ceilinge415.5.1 • Recommended. 9’ - 0” minimum • Higher ceiling with decorative ceiling treatment.

e415.5.2 • Moisture resistant acoustic tile or other moistureresistant material with matching grid

Or

• Wood tongue and groove or sky lights.

e415.5.3 • Open ceiling with exposed mechanical systems.

e415.5.4 • 2’x 4’ ceiling tiles are not acceptable.

e415.6 Wallse415.6.1 • Moisture resistant material such as insulated glass

or sealed and treated wood or painted green board.• Ceramic tile, colored wall tiles, or tile murals.

e415.6.2 • Exposed painted block.

e415.6.3 • A quality water base paint should be used to avoidpeeling and premature break down of the paintsurface.

e415.7 Windowe415.7.1 • Glass used in glazing shall be tempered or

laminated safety glass.• Glass block.

e415.8 Doore415.8.1 • Exterior doors exposed to weather shall be metal.

e415.8.2 • Fiberglass exterior doors are permissible incorrosive or salt air locations, if preapproved.

e415.8.3 • Interior doors may be fiber glassOr

e415.8.4 • MetalOr

e415.8.5 • Tempered or laminated safety glass.

e415.8.6 • The door shall have an electronic lock operated bythe guest room key.

e415.8.7 • Recommendation: The main entry door to thepool area to have a view window or a half glass.

e415.8.8 • Solid core wood is not recommended.



73 • 12/1/09

e415.9 Diving Boarde415.9.1 • Diving boards and diving platforms are not permitted

unless special pool design is submitted.

e415.10 Slidese415.10.1 • Slides are not permitted.

e415.10.2 • Amusement park style water slides may bepermitted with board approval.

e415.11 Lightinge415.11.1 • Lighting of sufficient intensity to ensure visibility

for night use and to allow viewing the pool bottom.• High quality decorative lighting.

e415.11.2 • A minimum of 10 foot candles at deck level. • A minimum of 15 foot candles at deck level.

e415.11.3 • Underwater lamps shall be sealed beam designspecifically for swimming pool use.

e415.12 Electrical,e415.12.1 Mechanical • Exposed wiring and exposed plumbing are not

acceptable.

e415.13 Equipmente415.13.1 • All pools shall comply with prevailing codes

regarding all equipment, including safety equipment.

e415.13.2 • The pool equipment must be concealed fromdirect view in a quality appearing enclosure thatprovides adequate ventilation.

e415.13.3 • Equipment enclosure to coordinate with the restof finishes.

e415.13.4 • New Swimming Pool: One house phone must beprovided in the pool area that rings directly to thehotel operator.

e415.13.5 • Concrete block enclosures are not acceptable.

e415.13.7 • If provided, towel shelves/hampers must be highquality in appearance.

e415.13.6 • Provide commercial, large scaled trash cans thatcomplement the architecture. Applies to interiorand exterior, including recycle container. To bedecorative and appropriate in scale. Consumerquality or janitorial style plastic containers are notacceptable.

e415.14 Signagee415.14.1 • Provide a cohesive informational, directional and

guest room sign package. Signage to be highquality, decorative, coordinate with décor of hotel,and consistent throughout the property.Recommended.

• Themed signage.


e415.14.3 • All signage shall comply with local code.

Required Furnishings & Equipment


e415.15 Restroomse415.15.1 • Public restrooms are recommended adjacent to

pool area.

e415.15.2 • New Swimming Pool: Public restroom is required,refer to public restroom guidelines section.


74 • 12/1/09

e415.18 Landscapinge415.18.1 • Medium to large-scale plants or flowers in

in-ground planters may be located inside ordirectly outside of the pool area windows

Or

• Sculptures, series of professional banners, tropicalplants, large urns, boulders or waterfalls.

e415.18.2 • High-quality decorative containers locatedthroughout the pool area. If decorative containersare provided, they should be 18” minimum diameter.Consumer quality plastic containers are notacceptable.


e415.17 Furnituree415.17.1 • Coordinated, commercial quality pool furniture.

- 1-50 guest rooms: 2 tables with 4 chairs pertable, or 4 side tables with 8 chairs. 4 chaiselounges are required.



- 201 + guest rooms: 6 tables with 4 chairs pertable, or 12 side tables with 24 chairs. 12 chaiselounges are required.

• Upgraded pool furniture.

e415.17.2 • Low quality resin furniture is not acceptable. • High quality furnishings such as market umbrellas,cast aluminum furniture, powdercoated metalfurniture, and high quality wood furniture.

e415.17.3 • Chaise lounges optional for indoor pools ifstructurally limited.

e415.16 Ventilatione415.16.1 • Indoor Pool Areas: The HVAC system must provide

a humidity control system with venting to theoutside to prevent the spread of fumes, humidityand odor into surrounding areas of the hotel.

Existing Member Guidelines PUBLIC AREAS • Vending Area

75 • 12/1/09

e416.1 Floore416.1.1 • Non-slip quarry or ceramic tile with a wet or dry

coefficient of friction value of not less than 0.6.

e416.1.2 • Must be coordinated with the adjacent carpet orfloor surface.

e416.1.3 • Carpet is not acceptable under vending machineswhere there is a potential condensation/moistureproblem,. Sheet vinyl and vinyl composite tilesare not acceptable.



Or

e416.2.2 • Painted drywall with textured or smooth finish.

e416.2.3 • Exposed block walls and pre-finished sheetpaneling are not acceptable.


e416.3 Doorse416.3.1 • When doors are provided, a half glass or a view

window is required.



e416.4.3 • Recommended. Place electrical outlets at15” from finished floor unless concealed byequipment or furniture or above a counter.

e416.5 Plumbinge416.5.1 • Excessive visible plumbing is not acceptable.

e416.6 Ceilinge416.6.1 • Upon replacement. 2’x 2’ acoustical ceiling tile

and matching grid. Ceiling tile in public areasmust be decorative or have a revealed edge.

Or

• 2’x 2’ acoustical ceiling tile with decorative orconcealed grid.

e416.6.2 • Sprayed-on textured finishOr


e416.7 Trime416.7.1 • 4” minimum ceramic tile base.

e416 Vending AreaVending areas need to be clean, well lit, and easily accessible to the guests.

All interior finishes should be consistent and coordinated with the adjacent guest corridor. Submit finish selections includingspecifications to the Best Western Design Department for approval prior to purchase.

All vending areas need to comply with the following requirements:• One self-service ice machine and one soft drink machine shall be provided for each 60 rooms.• Machines for one- and two-story properties shall be centrally located for convenient access by guests on each floor.• One self-service ice machine and one soft drink machine should be provided on every other floor in properties of more than

two stories.• Ice shall be provided to the guest at no charge 24 hours a day and its location well identified.• Ice machines and vending machines must be located in such a manner as not to cause excessive noise to adjacent guest rooms.• Ice machines and food or drink vending machines shall not be located in the lobby or continental breakfast area.



Existing Member Guidelines PUBLIC AREAS • Vending Area

76 • 12/1/09

e416.8 Lightinge416.8.1 • Fixtures must be suited to the design. • Decorative light fixtures.

e416.8.2 • Minimum 10-20 foot candles.

e416.8.3 • Provide ample well positioned commercial qualitylight to illuminate the finishes.

e416.8.4 • An unswitched circuit is required. Lighting mustremain on at all times or must automaticallyilluminate when there is entry into the machine area.

e416.8.5 • Bare bulb fixtures and low quality surface mountedfluorescent light fixtures are not acceptable.

e416.9 Artworke416.9.1 • If used, artwork must be high quality,

professionally produced and superiorto that used in guestrooms.

• Provide original artwork or limited edition prints.

e416.9.2 • Framed mirror is acceptable.


e416.10 Equipmente416.10.1 • Automatic ice machines shall dispense a

controlled portion of sanitary ice.

e416.10.2 • Dispenser may be operated, at the hotel owner’soption, by room key or token.

e416.10.3 • Bin style ice machines and outdated vendingmachines are not acceptable.

e416.11 Signagee416.11.1 • Provide a cohesive informational and directional

sign package. Signage to be high quality,decorative, coordinate with décor of hotel, andconsistent throughout the property.Recommended.


e416.12 Locatione416.12.1 • Vending machines may not be in the lobby or

lobby entry area. They must be in a defined areasuch as an alcove, room, or partitioned area.

e416.13 Accessoriese416.13.1 • If provided, trash containers must be commercial

and complement surrounding architecture.Applies to interior and exterior, and includesrecycle containers. To be decorative andappropriate in scale. Consumer quality orjanitorial style plastic containers are notacceptable.

Furnishings & Equipment


Existing Member Guidelines GUEST ROOMS

77 • 12/1/09

e500 GUEST ROOMS

EACH SECTION OFTHESE GUEST ROOMGUIDELINES IS SUBJECTTOTHE “IMPORTANT NOTICES”ATTHE END OFTHEGENERAL PROVISIONS.

e501 Guest Rooms and Suites – Structure

e501.1 Standard Guest RoomsSingle or Double Bedded Rooms

e501.1.1 Size 200 sq. ft. minimum size provided all required furnishings are supplied (includes 35 sq. ft. bathrooms withinside vanity or 25 sq. ft. with outside vanity). Rooms less than the 200 sq. ft. will be required to merge withanother room or area to comply.

Suites - One King Bed Suites - Two Queen Beds

e501.2.1 Sleeping 132 sq. ft. 168 sq. ft.

e501.2.2 Sitting 132 sq. ft. 132 sq. ft.

e501.3.1 Mini Kitchen 32 sq. ft.

e501.3.2 Full Kitchen 72 sq. ft.

e501.2.3 Bathroom 35 sq. ft. with inside vanity or 25 sq. ft. withoutside vanity

35 sq. ft. with inside vanity or 25 sq. ft. withoutside vanity

e501.2 Suite Room SizesA Suite must have a fixed low partition or arch or other pre-approved physical separation between sleepingand sitting area.

e501.3 KitchenIf a mini-kitchen is provided in guest rooms and suites, provide an additional 32 sq. ft. If a full kitchen,provide an additional 72 sq. ft.

Existing Member Guidelines GUEST ROOMS • Doors, Hardware, Locks

78 • 12/1/09

e501.5.1 Entrancee501.5.1.1 Door • Exterior doors shall be metal. Interior corridor

doors may be metal or solid-core wood. However,metal doors are recommended as they are less likelyto warp. Fiberglass exterior doors are permissible incorrosive or salt air locations, if preapproved.

• Architectural doors.

e501.5.1.2 • Guest room entrance doors (other than interiorcorridor doors) should be weather-stripped on allfour sides for sound transmission reduction.

e501.5.1.3 • All guest room entrance doors shall be equippedwith a lock that is self-locking. The lock shall beelectronically activated and must be UL (CSA forCanada) listed. The lock must remain in the lockedposition without having to operate an interiorspinner button or any similar device. Self-closingdoors are recommended.

• Hardware with upgraded finishes, and hardwarethat coordinates with architectural style.

e501.5.1.4 • All guest room entrance doors shall have a one-inch bored-in deadbolt lock, designated as Grade2 type. Deadbolt locks shall be operable only witha latch from the interior and an emergency keyfrom the exterior. The emergency key is definedas any instrument specifically designed to openthat locking device and is to be maintained by thegeneral manager or hotel security.

e501.5.1.5 • Combination locks with panic features shallfunction so that the deadbolt cannot be retractedfrom the outside by the use of the guest key ormaster key, only the emergency key.

e501.5.1.6 • The lockset shall be keyed to at least three levels ofsecurity – the guest key, the master key, and theemergency key. The emergency key shall bemaintained by the general manager or hotelsecurity and the master keys only by assigned hotelstaff. All functions, except the fail-safe featuredesigned to completely override the lockset, shouldbe performed in a non-mechanical manner.

e501.5.1.7 • All locksets shall automatically recode with eachuse of a newly assigned guest key, voiding allpreviously issued guest keys. An automatic time-out feature is required at the guest room locksetlevel to void all keys left in the lockset past apredetermined length of time.

e501.5.1.8 • A fail-safe feature shall be provided to allowentrance to the guest room in the event of a systemor power failure. If battery operated, a low batterywarning feature shall be provided at the guestroom lockset level.

e501.5.1.9 • An audit trail/interrogation feature is required andshould be maintained by the general manager orhotel security.

e501.5.1.10 • The room number, property name, address, andBest Western affiliation shall not be displayed onthe key.

e501.5.1.11 • All guest room entrance doors shall have a chainor bar-type door guard. This chain/guard shouldbe installed in such a manner that the strength ofthe attachment equals the strength of the chain.The chain/guard should allow for a maximumdoor opening of one inch.

Doors, Hardware, Locks


Existing Member Guidelines GUEST ROOMS • Doors, Hardware, Locks

79 • 12/1/09

e501.5.1.12 EntranceDoor Cont.

• A minimum 180-degree, one-way door viewer isrequired. All door viewers are to be metal,installed approximately 4’-9” from the floorunless another height is required by prevailingcodes; and installed with Lock-Tite or equivalentto ensure that it is tamper-proof.

e501.5.2 Inter-e501.5.2.1 connecting

Doors• All guest rooms with interconnecting doors shall

have two solid core or metal doors equipped witha lock that is self-locking and a one inch, bored indeadbolt on each door. A knob on the guest roomside of each door with a tamper-proof plate on theother side complies with the self-lockingrequirement.

e501.5.2.2 • Locks shall have all metal components.

e501.5.2.3 • Both doors shall be weather-stripped on all foursides for sound transmission reduction.

e501.5.2.4 • Visible key opening is not acceptable.

e501.5.3 Slidinge501.5.3.1 Patio Doors • Provide a hook lock built within the door handle.

The hook shape is to resist the parting motion ofthe sliding door and jamb.

e501.5.3.2 • Provide a secondary locking device. This shall bea safety bar (“Charley Bar”), a sliding doordeadbolt or a pin-type lock.

e501.5.3.3 • Sliding doors shall be installed to ensure that thesliding panel is on the inside and the stationarypanel is on the outside.

e501.5.3.4 • Sliding panel installed on the outside is notacceptable.

e501.5.4 Balcony/e501.5.4.1 Patio Doors • First floor wood or metal private balcony/patio

doors (without a walkway) shall have a bored indeadbolt. Private balcony or patio doors abovethe first floor without a walkway shall have alocking device.

e501.5.4.2 • All other secondary doors with walkways shallhave all required entrance door locking devices.

e501.5.4.3 • A key accessible deadbolt is only required in oneentry door.


Existing Member Guidelines GUEST ROOMS • Requirements

80 • 12/1/09

e501.5 Ceilinge501.5.1 Height • A minimum of 8’0”. Dropped ceiling at entry

7’0” minimum. Recommended. 9’ - 0” forall floors.

• A minimum of 9’-0”. Dropped ceiling at entry7’-0” minimum. Higher ceiling with decorativeceiling treatment.

e501.6 Clothese501.6.1 Hanging/

Closet/Storage Area

• A minimum 32” wide closet/clothes rod isrequired.

• All clothes hanging areas fully screened withfull height walls and doors. Finishes must matchsurrounding guest room finishes.

e501.6.2 • Shelving is to be laminate or approved equalor better.

e501.6.3 • Clothes hanging area to be enclosed with doors ora wardrobe to be provided. Recommended.

• Mirrored closet doors (this also satisfies the fulllength mirror requirement).

e501.6.4 • A freestanding wardrobe cabinet with doors, thatcoordinates with the casegoods and complies withe501.6.1, is acceptable in lieu of clothes hangingor closet area. Ensure that iron and ironing boardcan fit within.

e501.6.5 • Hangers must be wood or metal. Budgetappearing plastic or wire hangers areunacceptable.

e501.6.6 • An oversized 3-drawer chest is acceptable in lieuof armoire.

Open shelving and drawers in the closet(“California closet”) is also acceptable in lieu ofan armoire.

If no chest or armoire is provided, there must beat least three drawers in the closet.

The closet area must contain a minimum of 32”clear of clothes hanging area. 12” must befull height. The remainder may be stacked.

12” full height area not to include space for iron,ironing board.

Armoire or chest must coordinate with othercasegoods.

• Additional drawers in closet and/or furniturepiece. 32” of full height hanging area.




81 • 12/1/09

e501.7 Electricale501.7.1 • Existing properties must have electrical outlets at

no less than 15”-18” above finished floor level.Existing members to provide dataport andelectrical at desk height, either through powerpacks or relocating electrical.

e501.7.2 • Recommended. Electrical, television andtelephone wall boxes in common walls ofadjoining guest rooms shall be offset a minimumof 12” and installed in a manner to prevent soundtransmission.

e501.7.3 • An illuminated light switch at the primaryentrance door.

e501.7.4 • Master television antenna or cable televisionsystem shall be provided.

e501.7.5 • Electrical and antenna/cable outlets for thetelevision shall be centered 15” to 18” abovefinished floor surface. Receptacles designed forfixed dedicated use, e.g. guest room light fixtures,television, appliances (refrigerator, microwave),HVAC, etc., shall be located in such a manner asto conceal their locations from direct guest view.

e501.7.6 • Excessive loose and untidy wiring is to beminimized by shortening, neatly tying orconcealing from view.

e501.7.7 • Table lamps or hard wired wall lamps arerequired. Floor lamps acceptable whereappropriate. Wall mount lamps with cord coversdo not comply. Recommended.

Upon Replacement: Budget brass or powder coattubular wall lamps are not acceptable.

e501.7.8 • Wire molding, exposed conduit or exposedelectrical boxes are not acceptable.

e501.7.9 • Recommended. Require an available outlet at thefull-length mirror.

e501.8 Fire Detectione501.8.1 and Control • Fire detection and control systems shall comply

with prevailing codes.



82 • 12/1/09

e501.9.2 • Individual room (thru-wall Packaged Terminal AirConditioning - PTAC) units shall be located at thelowest possible position on the exterior wall forease of operation and maintenance and so they donot create a hazard either inside or outside theroom. Controls shall be easily accessible for theguests. Use of a standard commercial unitdesigned for hotel use is required. High mountedPTAC units may be acceptable if modern indesign and of commercial quality. Other HVACsystems may be acceptable with prior approval ofBest Western Design Department.

e501.9.3 • Controls shall be easily accessible for the guests.

e501.9.4 • Consult Best Western Design for acceptable twopipe system retrofit solutions.

e501.9.5 • Electric radiant or gas-fired space heaters are notacceptable.

e501.10 Windowse501.10.1 • Recommended. 4’ - 0” x 6’ - 0” or 24 square feet.

e501.10.2 • All guest room windows that open shall provide ascreen and a lock which secures the window in aclosed position.

e501.10.3 • Double pane windows are recommended forsound control.

e501.10.4 • Outdated untreated aluminum panel systems arenot acceptable.

e501.11 Wallse501.11.1 • Panel inserts as part of storefront system are not

acceptable.

e501.9 Heating/e501.9.1 Cooling Unit • Each guestroom must have a thermostatically

controlled heat/cool control that the guest can setto a specific temperature. The control may belocated on the unit or wall. Either digital oranalog is acceptable. Guest rooms shall beprovided with heating and cooling on a year-round basis.


Existing Member Guidelines GUEST ROOMS • Standard Guest Room / Guest Suites

83 • 12/1/09

e502.1 Floore502.1.1

All Guestrooms & Suites• Upon replacement: Minimum 32 ounce face

weight per square yard with high density pad and100% solution dyed nylon. Carpet pad: Minimum32 ounce per square yard all synthetic fibercommercial pad, minimum 64 ounce rubber pad,or attached pad.

e502.1.2 • Coordinating ceramic tile at the entry is acceptable. • Bordered or multi-colored, printed or graphicpatterned carpet, marble or natural stone accents.

e502.1.3 • Ceramic tile, wood, commercial quality hardwood-style laminate/ vinyl flooring or stone is acceptablein the guest room. Area rugs must be provided oneither side of the king bed and between the doublequeen beds. Area rugs must have non slip backing.

• Bamboo, commercial quality vinyl floor isacceptable with prior approval.

e502.1.4 • Nylon with other synthetic blends requires priorapproval from Design Department.

e502.1.5 • Ceramic tile or better is required at kitchen/kitchenette areas. 4”x4” or larger tile isrecommended.

e502.1.6 • Institutional level loop carpet, sheet vinyl at entry orcarpet that does not match between interconnectingdoors is not acceptable.

e502.1.7 • Olefin carpet, solid colored cut pile nylon orinstitutional level loop is not acceptable.

e502.2 Basee502.2.1

All Guestrooms & Suites• 4” minimum carpet baseOr

• Architectural detailing.


e502.2.3 • Standard 4” vinyl/rubber cove base not allowed inguest rooms. Consult BW Design for acceptableupgraded rubber base.

e502 Standard Guest Room/Guest SuitesGuest rooms should present a pleasing, quality residential appearance, be well maintained and supply the furnishings and amenitiesnecessary for a guest’s comfort and to meet a guest’s expectations.

All properties must obtain approval from the Best Western Design Department for all FF&E prior to purchase. Submit a completeinterior furnishings layout of all typical and special rooms to scale, including furnishings specifications and color boards.

All furnishings must be commercial hospitality quality and be coordinated in design and finish.

A property must have 100% suites to use “All Suites” in their name, e.g., “Best Western NONAME All Suites Hotel.”

A property must have 100% suites to use “Suites” in their name, e.g., “Best Western NONAME Suites Hotel.”

A property with 175 or fewer units must have 20% or more suites to use “Best Western NONAME Hotel and Suites.”

A property with more than 175 units must have 35 or more suites to use “and Suites” in their name, e.g., “Best Western NONAMEHotel and Suites.”

Minimum Furnishings & Finishes Requirements



84 • 12/1/09

e502.5 Beds/e502.5.1 Headboards

Two Bedded Rooms• Two ea. 54” x 80” Long Boy double beds.

Nothing smaller than a queen bed except in ADARooms is recommended.

Or

e502.5.2 • Two queen beds.

e502.5.3 One Bedded Rooms• One king or queen size bed.

e502.5.4 Two Bedded and One Bedded Rooms• Wall mounted headboard that has some detail

or trim.• Four poster/sleigh or platform bed.

e502.5.5 • The bottom of the headboard is to be level withthe top of the mattress.

e502.5.6 • NOTE: Twin beds are acceptable in secondarybedrooms with prior approval.

e502.5.7 • Slab, flat, plank style headboards are not acceptable.

e502.5.8 • Headboard to be same size as mattress.

e502.5.9 • Contemporary/sleek headboards with oversizedheight and minimal detailing with prior approval.

See Sleep Set Page for specifications, pg 93.


e502.4 Ceilinge502.4.1

All Guestrooms & Suites• Painted drywall with textured or smooth finish. • Vaulted ceiling, coffered ceiling, wood

beamed ceiling.

e502.4.2 • Concrete with sprayed on textured finish.

e502.4.3 • Suspended ceilings are not permitted anywherewithin the sleeping area. 2’ x 2’ acoustic decorativeor revealed edge ceiling tile with matching grid isacceptable in entries where access is needed.

e502.4.4 • Pressed cellulose ceilings, e.g. tectum, arenot acceptable.

e502.4.5 • Popcorn ceilings are not recommended.

e502.3 Walle502.3.1

All Guestrooms & Suites• Type 1, 12 ounce minimum vinyl wall covering. • Crown molding, wainscot, chair rail with

wallcovering below, faux finishes or glazes,accent paint with prior approval.

e502.3.2 • Painted drywall with textured or smooth finish.

e502.3.3 • Architectural finishes that coordinate with roomfinishes.

e502.3.4 • Wallcovering designed to be painted after installatione.g.: fiberglass, pre-finished sheet paneling, vinylcovered drywall panels, exposed concrete block, pre-finished panels are not acceptable.

e502.3.5 • Wallpaper border not permitted on painted wall.If border exists on vinyl wall covering, removalrequired upon replacement.


85 • 12/1/09

e502.6 Bedcoveringe502.6.1

All Rooms & Suites• Bedcovering must be coordinated to guest room

décor and be free of snags, tears, holes and frays;Untucked bedcoverings must have finished edges;Heatset quilting (polyester fabrics melted togetherwith dots) is not acceptable;Faded, worn or stained bedcoverings may not bekept in service;Undersides of decorative bedcoverings (e.g. throws,duvets or coverlets) must be of equal or betterquality than the face;The length of the bedcovering must allow at leastone inch overhang past the top of the foundation orbox spring;Triple sheeting (bed made with bottom sheet, topsheet covered by blanket or duvet, and third sheetcovering the blanket or duvet) is an acceptablealternative to decorative coverings if the ensembleincludes a decorative top sheet and anotherdecorative element (scarf or coordinated decorativepillows). If exposed, the top sheet must have a toneon tone damask pattern (stripe, block, or similar),decorative piping, or another enhancement, unless itis a solid color other than white or is patterned.The foundation or box spring may not be visible tothe guest when the bed is made up.

• Additional details on the bedcovering - such aswelt cording, flange or contrasting band. Shams,bolster, bedscarves, accent pillows can also beadded.Sheets- with additional detail such as piping anddecorative trim/border.The blanket can be upgraded to a duvet styleblanket with triple sheeting.100% cotton or 100% polyester, duvet cover, withclosure, e.g. snap, tie, button or zipper. Sized tocover mattress and at least one inch of the boxspring. Insert to be filled with polyester, feather,down, or combination of the above.Sheeting weight basecloth not acceptable.Throw- style non-quilted coverlet double printedwith coordinating face and back. With weltcording edge detail. This style should be triplesheeted with a duvet style blanket.Optional to either style. Bed scarf, quilted ornon-quilted coordinated with bed cover.


e502.6.2 • Compliant bedcovering examples:- Triple sheeting with a bed scarf and/or

decorative pillows.- Throw or coverlet- Duvet with duvet cover or sewn-in duvet.Note: See e502.7 for bed skirt requirement.

e502.8 Nightstandse502.8.1

Two Bedded Rooms• One nightstand minimum size of 20” wide

x 22” high x 15” deep with shelf or drawer.• 3-drawer chest.

e502.8.2 • Desk used as nightstand or self edged laminatecasegoods are not acceptable.

e502.8.3 • Upon replacement. Nightstand height to becompatible with bed height (within 4”).

• Nightstand in a two bedded room to be larger thanthe standard 24” based on room size.

e502.8.4 • Contemporary headboards designed with allmounted nightstands acceptable only with priorapproval from Design Department.

e502.8.5Queen or King Rooms• Two nightstands minimum size of 20” wide

x 22” high x 15” deep with shelf or drawer

e502.7 Bed Skirte502.7.1 • All beds with foundations or box springs must have

a decorative covering to conceal the foundation orbox spring. Bed frames and legs or bed base mustalso be concealed unless they are decorative andcoordinated with the room furnishings. Acceptablemethods of concealment include, but are not limitedto, bed skirts/ dust ruffles or box spring covers/huggers. All coverings must coordinate with theoverall design of the bedcovering and room décor.

e502.7.2 • Bed skirts must clear the floor by no more than 1”.


86 • 12/1/09

e502.14 Appliancese502.14.1 Cabinet

All Guestrooms & Suites - Sitting Area• Black, white or chrome refrigerator/microwave

combination units must be in an enclosure.Refrigerator and microwave units must bematching in color.

e502.12 Luggagee502.12.1 Rack

All Guestrooms & Suites• Design recommends a minimum of one folding

luggage rack.

e502.13 Refrigeratore502.13.1

All Guestrooms & Suites - Sitting Area• Recommended. Provide a mini-refrigerator or

minibar in all rooms. All refrigerators must beenclosed in a cabinet that matches the casegoodsor built-in.


e502.10 Arm Chaire502.10.1

Suites - Sleeping Area• Optional: one armchair with upholstered seat

and back.• An additional armchair at the desk in addition to

the ergonomic chair.

e502.10.2 • Sled base chairs are not acceptable.

e502.10.3 • Design recommends that fabrics with differentpatterns be used on the different seating pieces ratherthan the same fabric/pattern on all of the seating.

e502.10.4 • Position at least one sofa or chair for TV viewing. • Additional seating where possible.

e502.9 Chest/e502.9.1 Highboy

All Guestrooms & Suites• A 3-drawer chest or highboy is preferred over a

credenza or armoire. Design does not recommendan armoire due to changes in television technology.

• Custom millwork for amenities such as flat panelTV, wet bar, microwave and refrigerator.

e502.9.2 • Minimum size required for 3-drawer chest:36”w x 21”d x36”h. Minimum size required forcredenza: 60”w x 18”d x 23”h. Highboy to be atleast the height of the refrigerator.

Open shelving and drawers in the closet(“California closet”) are also acceptable inlieu of a chest or armoire.

If no chest or armoire is provided, there must beat least three drawers in the closet.

Armoire or chest must coordinate with othercasegoods.

• Additional drawers in closet and/or furniturepiece. 32” of full height hanging area.

e502.9.3 • Quality combination casegoods and wall mountedcasegoods may be allowed with prior Designapproval. Self edged laminate casegoods are notacceptable without prior Design approval.

e502.11 Mirrore502.11.1

All Guestrooms & Suites• Required: one minimum size 18” wide x 54” high

mirror that permits a full view of a person. Mirrormust be framed to coordinate with room decor ifplaced in the sleeping area. If placed in the entrancearea, it may be beveled (no frame required).

e502.11.2 • Mirrored closet doors satisfy this requirement.

e502.11.3 • Optional: One 24”x 36” minimum size framedmirror in the sitting or sleeping area.


87 • 12/1/09


e502.15 Kitchenettee502.15.1 andWet/

Dry BarCabinets

All Guestrooms & Suites• Upon replacement. Budget quality laminate faced or

melamine kitchen cabinets in guestrooms to bereplaced with premium quality cabinets that give aresidential appearance.

e502.16 Kitchenettee502.16.1 andWet/

Dry BarCountertops

All Guestrooms & Suites• Upon replacement. Kitchenette countertops to be

of stone, solid surface or, approved equal, andcoordinate with vanity or room décor.

e502.17.7 • Rolling desk chair may have arms or be armless.


e502.17.9 • Self-edged laminate casegoods, sled based chairs,or recliners located at activity tables are notacceptable.

e502.17.10 • Use appropriate furniture for room size.

e502.17 Seating/e502.17.1 Lounge/

Desk Area

All GuestroomsNOTE: Based on room size of 350 square feet orlarger, additional seating may be required; to bedetermined by BestWestern Design.• Option 1 - One 30” x 30” x 29” high parsons table,

or one 24” x 48” desk placed perpendicular to thewall and two arm chairs with upholstered seatand back.

• Option 1 - One 34” x 34” x 29” high parsons table,or one 24” x 48” desk placed perpendicular tothe wall and two arm chairs with upholstered seatand back.

e502.17.2 • Option 2 - One 30” diameter x 29” high pedestaltable with two arm chairs and one 24” x 48” x 30”high desk with rolling desk chair. In propertieswith a predominantly leisure clientele, a desk androlling desk chair is not required.

• Option 2 - One 34” diameter x 29” high pedestaltable with two arm chairs and one 48” x 24” x 30”high desk with an upholstered ergonomic 5 prongbased desk chair. In properties with a predominantlyleisure clientele a desk and desk chair is not required.

e502.17.3 • Option 3 - One sofa or sofa sleeper with a coffeetable (lounge chair optional). It is recommendedthat a 24” x 18” x 24” high side table be provided.One 24” x 48” x 30” high desk with rolling deskchair. In properties with a predominantly leisureclientele, a desk and rolling desk chair is notrequired.

• Option 3 - Upholstered ergonomic 5 prong basedchair at the desk, additional armchair at the deskbeside the ergonomic chair, larger work table.

e502.17.4 • Option 4 -Allow one chair with ottoman, side tableand lamp along with desk and chair. In one beddedrooms, where structurally limited, a nightstand andtable lamp can be used in place of a side table andlamp. If there are structural limitations that will notallow either of the above, the requirement is thendesk and desk rolling chair, and a chair withupholstered seat and back placed next to the desk.

Use appropriate furniture for room size.

• Additional seating where possible.

e502.17.5 • Seat heights to coordinate with the table height,e.g. chair seat 18”, table height 28/29”.

• Desk with return.

e502.17.6 • Lounge chair optional in guest rooms where asofa is provided.

• Additional seating where possible.


88 • 12/1/09


e502.20 Upholsterye502.20.1

All Guestrooms & Suites• Nylon, rayon, polyester, cotton, polyolefin or

wool, or a combination of the above.

e502.20.2 • Meet or exceed 30,000 double rubs (Wyzenbeekmethod).

e502.19.2 • Sled base chairs are not acceptable. • An additional armchair at the desk in addition tothe ergonomic chair.

e502.18 Deske502.18.1

All Guestrooms & Suites - Sitting Area• Upon replacement. If provided, minimum size to

be 1,152sq. in. (24” x 48”).• L or P-shaped desk.• Desk with return.• Work space faces television.

e502.19 Desk Chaire502.19.1

All Guestrooms & Suites - Sitting Area• Premium commercial quality leather or fabric

upholstered rolling chair that coordinates with theroom décor.

• High-back ergonomic.

e502.21 Windowe502.21.1 Treatments

All Guestrooms & Suites• 100% cotton or 100% polyester fabric. • Valance or cornice.

e502.21.2 • 3 pass blackout on its own track or a sewn-inblackout lined overdrape plus.

• Decorative drapery rods.

e502.21.3 • Sheer drapery on its own track, or Best Westernapproved, commercially rated sheer fabric blindwith prior approval. Sheers not a requirement atsliding doors.

• Trim such as fringe or tassels.

e502.21.4 • All fabrications must have blind stitching on theoverlaps, returns, hems and heads.

• Tie backs.

e502.21.5 • Upon replacement. Valance, cornice orarchitectural treatment to conceal top of draperyand hardware or decorative rod with priorapproval. If visible from outside of the building,the back of the cornice, valance, or architecturaltreatment must be finished. Treatments mustcoordinate with the room décor and bedding.

• Coordinating fixed side panels. Quality shutterswith strict adherence to privacy and minimal lightleakage. Submit specifications and installationdrawing prior to purchase.

e502.21.6 • Anchored pull cords or wands with heavy dutyhardware.

e502.21.7 • Minimum 2” wood mini blinds or other blindstyles are acceptable as a blackout lining ifaccompanied by over drapes that can be drawnover the blinds.

• Quality sun shades


e502.21.9 • Laminated linings are not acceptable.

e502.21.10 • Window treatment hardware must extend fullypast the window where space allows, allowing forthe drapery to stack fully off of the window, andfull window exposure.


89 • 12/1/09


e502.23 Lightinge502.23.1

All Guestrooms & Suites• One light fixture shall be provided at each of the

following locations:- Each nightstand (20-50 foot candles).- highboy/three drawer chest(20-50 foot candles).

- Desk (50-100 foot candles).- Parsons table (50-100 foot candles).- Lounge seating (20-50 foot candles).- Framed mirror in guest room (20-50 foot candles).- Clothes hanging area (50-100 foot candles)

• All room lamps are table or floor type with noWall lamps or cord covers.

e502.23.2 • Hanging (not swag) or wall lamps can be utilizedat the activity table in lieu of floor lamps, but arenot recommended because of less flexiblefurniture placement.

• Integrated ‘LED’ adjustable fixtures mounted toheadboard. Table lighting with integrated MP3player. Pendant or recessed lighting at nightstand.

e502.23.3 • For guest convenience, it is required that freestanding table lamps have weighted bases andbase-located turn switches, and floor lamps haveweighted bases.

• Upgraded light fixtures at all locations.

e502.23.4 • At least one light fixture shall operate from thewall switch at the entrance door.

e502.22 Lampse502.22.1

All Guestrooms & Suites• Table lamps or hard wired wall lamps are

required. Floor lamps acceptable whereappropriate. Wall mount lamps with cord coversdo not comply.

e502.23.5 • Recessed can ceiling lights that effectivelyilluminate the desk, mirror, or chest areacceptable.

e502.23.6 - Mirror-wall lamps should be approximately5’0” from the bulb to the floor.

e502.23.7 - Hanging (pendant) lamps at parsons/activity tableshould be approximately 5’ 6” from the bottom ofthe shade to the floor.

e502.23.8 • Table lamps located on pedestal tables are notacceptable. Table lamps may be located on squareparsons/activity tables. Swag lamps, stripfluorescent, pole lamps, are not acceptable.Upon replacement: budget brass or powdercoattubular wall lamps are not acceptable.

• Table lamps or hard wired wall lamps.

e502.23.9 • Lamp/table combinations are acceptable inundersized guestrooms only. Pre-approval byDesign Department required.

e502.23.10 • Light bulbs to be a minimum of a 100 wattequivalent (or 1,750 to 1,800 lumens) to ensurea well lit guestroom. Recommended.

NOTE: A 100 watt equivalent compact fluorescentbulb uses only 23 watts.

e502.23.11 • Adequate illumination must be provided.


90 • 12/1/09


e502.24 Artworke502.24.1

All Guestrooms• Two each minimum 24” x 30” coordinated,

professionally matted and framed pieces ofartwork.

• Two each minimum 24” x 30” coordinated,original artwork or limited edition prints,professionally framed with large scale frame.

e502.24.2 • Two or three smaller matted and framed picturesthat total 720 sq. in. can be substituted for one24” x 30” framed artwork.

• Oversized artwork.

e502.24.3 • Recommendation: Due to higher headboard height,hang artwork over desk or wall above loungeseating at approximately 5’0” above finished floorto the center of the image.

e502.24.4 • Self-matted or unmatted art, duplicate images,and mass produced oil or acrylic paintings are notacceptable.

e502.24.5 • With prior Design Department approval,decograph, fillets, stretched canvas, or acrylicswith transfers. Certain art does not require matting.

e502.24.6 • Thin brass (less than 1/2”) or other metal artworkframes (poster frame) not allowed.

• Upgraded framing and matting.

e502.24.7 • Artwork to be appropriate to style of room décor.

e502.24.8 All Suites• Two each minimum 24” x 30” coordinated,

professionally matted and framed pieces of artworkin both the sleeping area and the sitting area.

e502.24.9 • Recommendation: Hang artwork at approximately5’0” above finished floor to the center of the image.

Existing Member Guidelines GUEST ROOMS • Room Equipment

91 • 12/1/09

e502.25 RoomEquipment

e502.25.1 AM/FMClock Radio

• One required.* Upon replacement. Single set alarm clock radio that prevents the alarm from ringing unlessthe guest has set it. Minimum size of display to be 0.9”. MP3 Connection preferred.

e502.25.2 WastepaperBasket

• One minimum size 13 quart.

e502.25.3 Television

e502.25.4A Telephone All Guestrooms• Guestrooms with a desk to have two telephones, one on the nightstand, one on the desk. When a phone

is added or replaced, the one on the desk should be a speakerphone. Recommended.

• Voice mail is recommended in guest rooms.

e502.25.4B Telephone All Suites - Sleeping Area• One neutral colored direct dial telephone.

e502.25.5 Coffee/Tea Maker

• Provide a 1-cup or 4-cup automatic-drip commercial brewer and feature automatic shutoff timed to onehour. An on-off switch with indicator light is required. Have a black or dark brown or other dark colorbrew basket to avoid stained appearance. Locate on the bath vanity, the chest or a counter surface.*

e502.25.6 IroningBoard

• Full size of 52.5” x13” x 36” high when extended, covered with a clean pad and a securely fitted cover.Locate in the clothes hanging area or the dressing area. If in the sleeping area, it must be enclosed in a casethat coordinates with the casegoods.*

Required - All Guestrooms & Suites Sleeping Area

Specifications For Room Equipment

Minimum Requirements & Recommended Upgrades

• 32” minimum LCD or plasma flat panel with HDMI and VGA ports. A good clear signal must be delivered tothe TV. There should be no blank channels, full mute function, if VOD enabled clear easy directions of use andcosts. Commercial grade is recommended to ensure that the television includes features like volume limiting,power-up channel, power-up volume, and pre-set picture controls that are unavailable to guests. Recommended.

If any of the typical viewing locations are between12’ and 14’ provide minimum 37” screen14’ and 16’ provide minimum 40” screen16’ or more provide minimum 42” screen or multiple television sets in the room

Recommended upgrades: 37” or 40” flat panel television

NOTE: Mini-Suite - one television is allowed if viewing is possible from both sleeping and sitting areas.

e502.25.7 Ceiling Fan • Ceiling fan with light kit, a recommended upgrade.

Existing Member Guidelines GUEST ROOMS • Room Equipment

92 • 12/1/09

e502.26 RoomEquipment Suites for Sitting Area

e502.26.1 Coffee/Tea Maker

• Provide a 1-cup or 4-cup automatic-drip commercial brewer and feature automatic shutoff timed to onehour. An on-off switch with indicator light is required. Have a black or dark brown or other dark colorbrew basket to avoid stained appearance. Locate on the bath vanity, the chest or a counter surface.*

e502.26.2 Refrigerator • Must be in a coordinating enclosure (e502.13.1).

e502.26.3 WastepaperBasket

• Minimum size 13 quart.

e502.26.4 Microwave • Must be in, or on, refrigerator enclosure (e502.14.1).

e502.26.5 Television • 32” minimum LCD or plasma flat panel with HDMI and VGA ports. A good clear signal must be delivered tothe TV. There should be no blank channels, full mute function, if VOD enabled clear easy directions of use andcosts. Commercial grade is recommended to ensure that the television includes features like volume limiting,power-up channel, power-up volume, and pre-set picture controls that are unavailable to guests. Recommended.

If any of the typical viewing locations are between12’ and 14’ provide minimum 37” screen14’ and 16’ provide minimum 40” screen16’ or more provide minimum 42” screen or multiple television sets in the room

Recommended upgrades: 37” or 40” flat panel television

NOTE: Mini-Suite - one television is allowed if viewing is possible from both sleeping and sitting areas.

e502.26.6 Telephone • One neutral colored direct dial telephone.

e502.26.7 Ceiling Fan • Ceiling fan with light kit, a recommended upgrade.


Existing Member Guidelines GUEST ROOMS • Sleep Sets

93 • 12/1/09

e502.27 MinimumSpecificationsBeds

For pillows, pillow cases, sheets, and bedcovering specifications, please refer to yourBrand Standards manual.

e502.27.1 Sizese502.27.1.1

• Minimum size bed acceptable in Best Western guest rooms are full extra longs (54”x 80”). However, asqueen beds are becoming the industry standard, this is the recommended minimum size (60”x 80”).Standard king beds (76”x 80”) and California king beds ( 72”x 84”) are to be used in at least 10% ofyour guest rooms per Best Requests guidelines effective 10/1/01.

Minimum bed set (mattress and box spring) height to be 18”. (One mattress topper may be used to achieve1” of this minimum.) Overall bed height to be 25” minimum.

ADA or handicap room beds are an exception to this requirement.

NOTE: Coin-operated vibrating beds, day, or studio beds are not acceptable. Twin beds are acceptable insecondary bedrooms with prior approval.

e502.27.2 Mattressese502.27.2.1

Current industry standard specifications on beds are:• 520 coil, 14 gauge tempered steel unit with minimum 6 gauge border wire, 1/2” fiber pads or polyfoam on

both sides of primary insulator, 1/4” pads or polyfoam on secondary insulator, additional layers of foam forsupport. 3/4” quilt layer with backer sheet on both sides for secondary cushion; contract grade ticking andborder ticking cover; border assembly vertically quilted, one-piece, by the flanging process (no smooth top,non quilted covers or button tufting allowed); four multilingual rotate labels. Good quality foam mattressesnot less than 6” thickness are acceptable.

e502.27.3 Foundationse502.27.3.1

• 81-unit coil or torsion spring support; grid unit on wood slat/rail foundation frame system; foam orprecompressed treated cotton felt upholstery; non-skid topper; border to match mattress ticking; cloth ornonwoven dust cover and plastic corner guards.

e502.27.3.2 • Heavy-duty, nonresilient, multiple slat-upholstered foundations for use with properly designed mattressesare acceptable where increased firmness and durability are required. To be constructed of 275 pound highburst fiber over multiple-slat narrow spaced frame with four perimeter rails and side fillers. Use Canadianspruce #3 common or better lumber with 12 to 19% moisture content. There shall be a minimum of fourvertical support blocks per side and center, cut square and glued. Construction shall be adequate for usewith well-designed bed base or metal frame.

e502.27.4 Coverse502.27.4.1

• Mattresses and box springs, minimum heavy-duty firm cover is required. It is the member’s responsibilityto meet all prevailing codes.

e502.27.5 Bed Basese502.27.5.1 or Frames

• Standard Inn size to accommodate bedding width and length, to be either all steel, angle, or channel ironheavy duty, with minimum 2” diameter glides or casters. Platform frames, built to the floor are preferable.

e502.27.6 Bedse502.27.6.1

• Upon replacement. Require the purchase of bed sets from the approved list.

Sleep Sets, Beds & Bed Frames


Existing Member Guidelines GUEST ROOMS • Mini Kitchen

94 • 12/1/09

Specifications for Mini Kitchen

Minimum Requirements & Recommended Upgradese502.28 Kitchen

& Dining Required Furnishing

e502.28.1 Refrigerator • Apartment size with ice maker or ice trays.

e502.28.2 Microwave • Provide. Recommendation: Mount the microwave under the upper cabinets.

e502.28.3 Toaster • Provide.

e502.28.4 Coffee Maker • Provide a 1-cup or 4-cup automatic-drip commercial brewer and feature automatic shut off timed to one hour.An on-off switch with indicator light is required. Have a black or dark color brew basket to avoid stainedappearance.

e502.28.5 Dining Table • 30”w x 30”d x 29”h or 30” diameter table minimum and two chairs with upholstered seats with arms orcounter with stools with backs to accommodate two people.

e502.28.6 Quality Servicefor four (4) • Dinner plate, bowl, tea cup/plate, salad plates, water glass, wine glass, silverware place setting.

e502.28.7 Cooking &ServingUtensils • Bowls, baking dishes, serving spoons etc.

e502.28.8 Electric CanOpener • Provide.

e502.28.9 KitchenLinens • Dish towel, washcloth.

e502.28.10 Paper Towels • Provide.

e502.28.11 Sink • Provide undermount sink.

e502.28.12 WastepaperBasket • Minimum size 13 quart.

e502.28.13 AdequateWorkspace • Approximately four lineal feet excluding the sink.

e502.28.14 KitchenetteCabinets • Upon replacement. Budget quality laminate faced or melamine kitchen cabinets in guestrooms to be

replaced with premium quality cabinets that give a residential appearance.

e502.28.15 KitchenetteCountertops • Upon replacement. Kitchenette countertops to be of stone, solid surface or, approved equal, and coordinate

with vanity or room décor.

Existing Member Guidelines GUEST ROOMS • Full Kitchen

95 • 12/1/09

Specifications for Full Kitchen

Minimum Requirements & Recommended Upgradese502.29 Kitchen

& Dining Required Furnishing

e502.29.1 Refrigerator • Apartment size with ice maker or ice trays.

e502.29.2 Microwave • Provide. Recommendation: Mount the microwave under the upper cabinets located over the twin burnerrange for exhaust purposes. Microwave must have exhaust fan if mounted over the range.

e502.29.3 Twin BurnerRange • Provide. Electric range recommended.

e502.29.4 Toaster • Provide.

e502.29.5 Coffee Maker • Provide a 1-cup or 4-cup automatic-drip commercial brewer and feature automatic shut off timed to one hour.An on-off switch with indicator light is required. Have a black or dark color brew basket to avoid stainedappearance.

e502.29.6 Dishwasher • Apartment size.

e502.29.7 Dining Table • 36”w x 36”d x 29”h or 36” dia. x 29”h table minimum and four armless chairs with an upholstered seat(this is a minimum requirement and the table can be larger in size accompanied by more chairs) or counterwith stools with backs to accommodate four people.

e502.29.8 Quality Servicefor four (4) • Dinner plate, bowl, tea cup/plate, salad plate, water glass, wine glass, silverware place setting.

e502.29.9 Cooking &ServingUtensils • Bowls, baking dishes, serving spoons etc.

e502.29.10 Set ofPots & Pans • Provide.

e502.29.11 Electric CanOpener • Provide.

e502.29.12 KitchenLinens • Dish towel, washcloth.

e502.29.13 Paper Towels • Provide.

e502.29.14 Sink • Provide. Undermount stainless sink recommended.

e502.29.15 WastepaperBasket • Minimum size 13 quart.

e502.29.16 AdequateWorkspace • Approximately eight lineal feet, excluding the sink.

e502.29.17 KitchenetteCabinets • Upon replacement. Budget quality laminate faced or melamine kitchen cabinets in guestrooms to be

replaced with premium quality cabinets that give a residential appearance.

e502.29.18 KitchenetteCountertops • Upon replacement. Kitchenette countertops to be of stone, solid surface or, approved equal, and coordinate

with vanity or room décor.

Existing Member Guidelines GUEST ROOMS • Sitting Area

96 • 12/1/09

e502.30 Sofa/Sleepere502.30.1

Suites - Sitting Area• One 66” minimum sofa or sofa/sleeper.

e502.31 Lounge Chair/e502.31.1 Recliner

Suites - Sitting Area• Optional: One fully upholstered lounge chair or

upholstered recliner.• An additional armchair at the desk in addition to

the ergonomic chair.

e502.31.2 • Sled base chairs are not acceptable.


e502.32 Upholsterye502.32.1 • Nylon, rayon, polyester, polyolefin, cotton or

wool, or a combination of the above.

e502.32.2 • Meet or exceed 30,000 double rubs(Wyzenbeek method).

e502.32.3 • Design recommends that fabrics with differentpatterns be used on the different seating piecesrather than the same fabric/pattern on all of theseating.

e502.33 Side Tablee502.33.1

Suites - Sitting Area• At least one side table on one side of sofa or

sofa/sleeper.

e502.34 Chest/e502.34.1 Highboy

Suites - Sitting Area• 3-drawer chest or combination highboy for

location of television. Note: TV may bemounted above chest or highboy.

e502.34.2 • Ensure the television can be viewed from both thesitting and sleeping areas.

e502.34.3 • Upon replacement, armoires and credenzas maynot be used in sitting areas.

e502.35 Coffee Tablee502.35.1

Suites - Sitting Area• A coffee table must be provided with a sofa or

sofa/sleeper.

Sitting Area


e502.37.2 • Sled base chairs are not acceptable. • An additional armchair at the desk in addition tothe ergonomic chair.

e502.36 Deske502.36.1 • If provided, minimum size to be 1,152sq. in.

(24” x 48”).• L or P-shaped desk.

e502.36.2 • Desk with return.

e502.36.3 • Work space faces television.

e502.37 Desk Chaire502.37.1 • Premium commercial quality leather or fabric

upholstered rolling chair that coordinates with theroom décor.

• High-back ergonomic.

Existing Member Guidelines GUEST ROOMS • Bath / Vanity Area

97 • 12/1/09

e503.1 Floore503.1.1 • Ceramic, porcelain or quarry tile with a minimum

coefficient of friction rating of 0.6 in both wetand dry conditions (for European tile, a test DIN51130 minimum rating of R9). If natural stone isused, a water-based non-skid finish must beapplied to the tile surface.

• Marble or other stone flooring.

e503.1.2 • Carpet in outside vanity areas onlyOr

e503.1.3 • Ceramic tile in outside vanity area if vanity area isseparated from the sleeping area with a wing wall.

e503.1.4 • Sheet vinyl and vinyl composition tile are notacceptable.

e503.2 Basee503.2.1 • 4” minimum carpet in outside vanity area

Or


e503.2.3 • 4” minimum ceramic tile base in tub/toilet rooms.

e503.3 Walle503.3.1 • Vinyl wallcovering, Type 1, 12 ounce minimum

Or• Crown molding, wainscot, ceramic tile, interior

stone, or specialty finish.

e503.3.2 • Drywall with textured or smooth finish andenamel paint.

e503.4 Towel Barse503.4.1 • One 18” towel bar near the vanity area. • Decorative iron, porcelain and combination metal

finishes.

e503 Bath/Vanity Area (All Guest Room Types)Bath/vanity areas should present a pleasing and quality appearance. It should be well-maintained and supply the furnishings andamenities necessary for a guest’s comfort and to meet a guest’s expectations. The interior construction, finishes and furnishingsshould be designed to enhance each guest’s stay. Submit a complete interior furnishings layout of all typical and special rooms toscale, including furnishings, specifications, and color boards.


e503.4.2 • One 24” towel bar with shelf. • Decorative finials.

e503.4.3 • Towel stack racks are not acceptable.

e503.4.4 • Where a “furniture style” vanity with towelshelves is used, allow two towel bars instead ofone towel bar and a bar/shelf combination.

• Additional towel bars or shelves for guestconvenience. Decorative towel bars to enhancethe area.

e503.5 Watere503.5.1 Closets • Vitreous china, tank-type water closets with

closed seat toilet seat and lids.• Elongated water closet and seat.

e503.6 Mirrore503.6.1 • The vanity mirror to have a decorative frame.

To be 36” high and centered over the sink. Forvanities under 5’-0” in length, the mirror musthave a minimum framed width of 36”. Forvanities 5’-0” and longer, the mirror must have aminimum framed width of 42”.

e503.6.2 • A smaller mirror may be used if a wall sconce isinstalled on both sides of the mirror.

e503.6.3 • If a full view mirror is provided in the bath/vanityarea, it must be beveled or framed.


98 • 12/1/09

e503.7 Vanitye503.7.1 • The vanity shall be a minimum of 4’0” in length

within the bathroom or in an outside vanity area.A 4” back splash and minimum 7” apron isrequired. A banjo top vanity is acceptable. Apedestal sink with shelf may be acceptable withprior approval. A wall mounted sink or a vanitywith an apron of less than 7” is acceptable whereADA compliance is required.

• Oversized furniture style vanities with doublewash basins.

e503.7.2 • If vanity is structurally limited by walls, a qualityshelf must be provided. Prior approval is required.

e503.7.3 • Upon replacement. Top to be granite or approvedequal. Sink to be undermount or approved equal.Outdated vanity cabinets, outdated culturedmarble (typically having a contrasting veined orswirl pattern), outdated laminate finishes, andvanities with thin, metal support legs are notacceptable.

e503.8 Wash Basine503.8.1 • One porcelain undermount or solid surface

integral wash basin with pop-up stopper.• Upgraded wash basins and hardware.

e503.8.2 • Pedestal sinks with additional shelving with priorapproval.

e503.8.3 • Metal rimmed sinks, outdated cultured marble andrubber stoppers are not acceptable.

e503.9 Lightinge503.9.1 • Guest bath lighting shall be Underwriters

Laboratories approved over the vanity mirror.A minimum of 2500 lumens shall be provided(approximately equivalent to two 75-wattincandescent bulbs).

• Upgraded decorative fluorescent or incandescentlight fixtures.

e503.9.2 • Quality decorative fluorescent or incandescentwall or ceiling mounted fixtures.

e503.9.3 • Recessed incandescent.

e503.9.4 • Bent glass fixtures are unacceptable.

e503.9.5 • Upon replacement. Multi-bulb “Hollywood” andplain fluorescent tubular or rectangular fixturesare not acceptable.


GUEST ROOMS • Bath / Vanity Area

99 • 12/1/09

e503.10.4 • One door stop on the bath door or opposite wall.

e503.10.5 • One hair dryer.*

e503.10.6 • Provide a 24”grab bar that coordinates with thebath finishes in the tub/shower of all rooms.Recommended.

• 36” decorative grab bar.

e503.10.7 • If provided, within the tub enclosure, the grab barmay be located horizontally or angled on the largeback wall, or vertically on either of the two smallwalls. If placed vertically, locate on the wallwhere the guest enters and exits the tub. If it ispossible with the bathroom layout, the bar may beplaced on the drywall immediately adjacent to andon the same plane as the tub enclosure within 6”of the surround. The recommended height for thehorizontal bar placement on the large wall is 33”-36” above the finished floor. The recommendedheight for the vertical bar is between 42”-48”from the finished floor to the center of the bar.Tubs with existing grab bars that are under 24”long are acceptable and exempt from having to bereplaced (built-in thin metal or acrylic towel barsdo not qualify as grab bars).

• 36” decorative grab bar.

e503.11 Showere503.11.1 Curtain • Heavy duty shower curtain at each bathtub.

e503.11.2 • Fabric type material such as nylon, polyester orsimilar fabric

Or

e503.11.3 • Vinyl not acceptable as overdrape or liner. Curtainmay include a clear strip of vinyl across the widththat allows for light to enter the shower.

• Hookless shower curtain.

e503.11.4 • Provide a curved shower rod finished tocoordinate with the bath hardware.

e503.10 Roome503.10.1 Accessories • One double roll tissue dispenser or single roll

provided upgraded shelving vanity is used toaccommodate the extra roll.

• Telephone.

e503.10.2 • Permanently mounted facial tissue dispenseror permanent decorative holder approved byBest Western Design Department.

• Upgraded amenities package.

e503.10.3


• Double robe hook.



100 • 12/1/09

e503.13 Tub/Showere503.13.1 Enclosure • Upon replacement. Enclosure to be ceramic,

porcelain or glass tile, solid surface, natural stoneor approved equal. Certain high-quality culturedmarble may be acceptable with prior approval.

e503.13.2 • Tub enclosures with pre-finished wallboard,laminate, floor vinyl, or gel-coated fiberglass arenot acceptable. Soap dish with grab handle andrubber stoppers are not acceptable.

e503.14 Ceilinge503.14.1 • Drywall with smooth or textured finish and

enamel paint.• Vaulted ceiling, coffered ceiling, or crown or wall

applied moldings.

e503.14.2 • 2’ x 2’ acoustic ceiling tile with matching grid atdropped ceilings in entries and/or guest roomswhere access is necessary.

e503.14.3 • The bath/vanity area ceiling may be suspended toa minimum height of 7’ 0”.

e503.14.4 • Popcorn ceilings are not acceptable.

e503.15 Electricale503.15.1 • Recommended. Provide two duplex outlets. If

possible, provide one duplex at each end of thevanity.


e503.12 Bathtub/e503.12.1 Shower • Showers only are acceptable in up to 90% of all

guest room bathrooms.• Spa tubs in addition to a shower or tub/shower

combination.

e503.12.2 • For bathtubs, a minimum of 5’0” long by 2’6”wide by 1’2” high is required. For showers, theminimum clear shower base size is 3’ x 3’.

e503.12.3 • Tub/shower units shall be ceramic, acrylic or better.

e503.12.4 • Tubs shall have a nonskid bottom surface.

e503.12.5 • Each tub or shower unit shall have a minimum ofone soap holder.

e503.12.6 • Upon replacement. Gel-coated fiberglass oracrylic tubs are not acceptable. Cast iron orapproved equal required.

e503.12.7 • Budget “Builders’ Grade” Showerheads notacceptable. The following are alternatives tobuilders’ grade: Kohler #444, Kohler #8507, Delta#RP43381. Other brands of comparable, upgradedquality may comply.

• Other shower heads must be submitted forapproval.

e503.12.8 • Recommended. Require 6’-6” height measuredfrom tub/shower floor to center of shower head atits lowest point. Suggested rough in installation forstub out 7’-0” from concrete floor center of pipe.

If the height is under 6’ - 0”, a showerhead heightextender or a hand held shower mounted to providea 6” - 0” height when the showerhead is cradled maybe used.

Existing Member Guidelines GLOSSARY OF TERMS

101 • 12/1/09

Glossary of Terms used by Architectsand Hospitality Interior Designers:

GENERAL DESIGN TERMS:

BudgetInferior, cheaply made, substandard, low-quality.

ClassicOf lasting historical or literary significance. Something considered to be typical or traditional.

ContemporaryCurrent, modern; characterized today by simplicity, overall warmth and elegance of design.

CoordinatedTo harmonize in a common action or effort; to work together harmoniously.

DatedOld fashioned; antiquated, out of date. Trendy style no longer in vogue.

EclecticChoosing what appears to be the best from diverse sources, systems or styles.

FF&EFurniture, fixtures and equipment.

FilletA small molding fitted to the inside of a mat, in between mats, or just inside the frame to give depth anddefinition to the art being showcased.

Foot CandlesA unit of measure of the intensity of light falling on a surface.

PneumaticWheelA wheel filled with or containing compressed air.

ProportionHarmonious relation, balance, symmetry.

RefurbishTo make clean, bright or fresh again, renovate.

RemodelTo remake with a new structure; reconstruct, renovate.

RenovateTo restore to an earlier condition; improve by repairing or remodeling.

RestoreTo bring back into existence or use.

Solid SurfaceA non-porous blend of acrylic or polymer resins and mineral fillers, uniform in composition throughout.

Sound Transmission Class (STC)A single-number system used to rate the airborne sound transmission performance of a wall, panel, ceiling,etc. The higher the STC number, the better the ability to block sound transmission.

TegularA rabbited/revealed edge design on ceiling tiles that allows them to extend below the supporting grid, makingthe grid less conspicuous.

TraditionalAny time-honored practice or a set of such practices; or style that has become a classic.

TransitionalA blend of traditional and contemporary styles.

ThresholdActs as a transitional piece between two different finish floor levels.

Vinyl TileThe main ingredient of vinyl products is polyvinyl chloride resin. Vinyl products are sometimes referred to asflexible vinyl to distinguish them from VAT (Vinyl Asbestos Tile) products which are also made with PVCresins and are termed semi-flexible vinyl.

Vinyl SheetSame as Vinyl Tile, but in rolled sheets.


102 • 12/1/09

CARPET DESIGN TERMS:

AxminsterThe Axminster loom is highly specialized and nearly as versatile as hand weaving. Color combinations arelimited only by the number of tufts in the carpet. Almost all the yarn appears on the surface. Axminstersproduce single-level cut pile textures.

BackingCarpet foundation of jute, kraftcord, cotton, rayon or polypropylene yarn that secures the pile yarns andprovides stiffness, strength and dimensional stability.

BindingStrip sewn over a carpet edge for protection against unraveling.

BroadloomCarpet woven in widths wider than 27 or 36 inches, usually in 6,9,12,15 and 18 foot widths, and up to 30 footin chenille. Broadloom is not a type of weave of carpet nor a pattern nor color, only a designation of width.

ConstructionMethod by which the carpet is made (loom or machine type) and other identifying characteristics, includingpile rows per inch, pitch, yarn count plies, pile yarn weight and density.

CYPComputer yarn placement.

DensityCalculation used to measure the compactness of face yarns in a carpet. Increased density generally results inbetter performance.

FaceWeightTotal weight of pile yarns in the carpet measured by ounces per square yard, excluding backing yarns orfabric.

Frieze CarpetRough, nubby-textured carpet using tightly twisted yarns.

Yarn DensityWeight of pile yarn per unit of volume in carpet, usually stated in ounces per cubic yard.

PlyLayers or thickness of yarns used in carpet. If the pile yarn is described as “four ply” it means that each tuft ismade of four yarns spun together. A ply is one strand of yarn thickness.

PolypropyleneOlefin used in carpet manufacturing. This fiber tends to lack resilience but has improved in recent years.Marquesa Lana soil resistant fiber is polypropylene.

Rows per InchIn woven carpet (not knitted), the yarn is looped over a wire which can vary in thickness to create the pile. Thethickness of the wire determines the height of the pile.

Printed CarpetNylon velvet carpet is the base, designs and colors are applied to the face of the carpet in dyeing machines.

ScrimRough, loosely woven fabric often used as a secondary backing on tufted carpets.

SergingMethod of finishing the edge of carpet where it has been cut. It is customary to serge the side and bind theend.

Solution DyingAdding dye or coloring pigment into synthetic material while it is in liquid solution before its extrusion intofiber.

Static ControlControl of static and the production of anti-shock carpet of interwoven stainless steel fibers or static control yarn.

TuftsCut loops of a pile fiber. Term applies to woven and tufted carpets. Tufts per square inch are calculated bymultiplying the number of ends across the width (gauge or pitch) by the number of tufts lengthwise (stitchesor rows) per inch.

Woven CarpetEither velvet, Axminster or Wilton carpet. The face and back are formed by the interweaving of the warp andweft yarns. Warp yarns run lengthwise and usually consist of chain, stuffer and pile yarns. The weft yarns bindthe pile and weave in the stuffer and chain yarns which form the carpet back.


103 • 12/1/09

FURNITURE DESIGN TERMS:

CasegoodsGuest room furniture items that are matching pieces: headboard, nightstand, chest, armoire, parsons orpedestal table, desk and framed mirror.

ArmoireTall, deep piece of furniture for hanging clothes and often made with doors for residential use. The armoireadapted for hospitality use today is usually shorter and has television space rather than hanging space withdrawers below. (Considered dated and not conducive to flat panel TVs.)

Console TableNarrow rectangular table placed against a wall or behind a sofa.

Credenza60 x 24 x 22 - 2 drawer casegood. Considered dated in most cases.

DovetailJoint made by hard tongues of wood to hold front and back drawer corners securely.

HighboyCombination three drawers, refrigerator and/or microwave, storage location.

Parsons TableActivity table that is square in configuration and has four legs.

Pedestal TableA single center pedestal supports the table top, or the pedestal may have a tripod base.

Sled Base ChairLounge or desk chair with wood frame, in which the legs become the chair’s horizontal base. (Considereddated and non-compliant.)

Tri-PlexThree drawer chest, desk, credenza combination.

Wing ChairUpholstered chair with high wings flanking the back.

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©2009 Best Western International, Inc. All rights reserved. Printed in the U.S.A. 500.2008.09 12-09

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