dermot o'hara - performance management presentation o'hara - session... · 2016-09-12 ·...
TRANSCRIPT
![Page 1: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/1.jpg)
DERMOT O’HARA
Local Government Staff Commissionfor Northern Ireland
![Page 2: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/2.jpg)
USING PERFORMANCE TODRIVE SERVICE IMPROVEMENTS
IN COUNCILS IN NORTHERN IRELAND
![Page 3: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/3.jpg)
PEOPLE AND ORGANISATION DEVELOPMENT STRATEGIC FRAMEWORK
Six “Strategic Pillars”• Leadership, Performance Culture,
Employee Relations• Talent Management, Learning Organisation,
Pay and Reward
![Page 4: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/4.jpg)
STRATEGIC GOAL FOR THEPERFORMANCE CULTURE PILLAR
Local Government will create an environment where individual, team and council goals are aligned; individuals will receive continuous development and feedback on performance and will be
recognised for excellence in service delivery
![Page 5: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/5.jpg)
PERFORMANCE CULTURE TOOLKIT
• Local Government Act (Northern Ireland) 2014, Performance Improvement – the “What”
• Toolkit – the “How”
![Page 6: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/6.jpg)
THE TOOLKIT PROVIDES• A comprehensive framework for Performance
Management • Diagnostic Tools and Guides –
o Strategic/Service Based Diagnosticso Communicationso Aligning Performanceo Development
![Page 7: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/7.jpg)
The Structure of the Toolkit
![Page 8: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/8.jpg)
STAGE 1CE & SMT DIAGNOSTIC CHECKLIST
• High level diagnostic checklist • Covers the 5 key elements of the Model • RAG scoring• Strategic current state analysis • Priority areas for action• Overview against Best Practice
![Page 9: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/9.jpg)
STAGE 2 PROJECT TEAMS
• Communicate need for change• Cross function/Stakeholder• Terms of Reference• Clear Governance
![Page 10: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/10.jpg)
STAGE 3MODEL TO DELIVER THE STRATEGIC GOAL
STRATEGY: Employees understand direction PEOPLE: Values, behaviours, accountability for
performance and developmentPROCESS: Processes support people, and teams to
understand, measure and manage performanceCULTURE: Focused on performance at all levels and at all
timesSTRUCTURE: The organisation is structured for optimum
performance; flexibility is integral to design
![Page 11: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/11.jpg)
STAGE 3 ‐ STRATEGY
• The Council’s strategy is aligned with the community plan
• There is clear strategic alignment between all sections of the organisation
• Individual objectives and business plans are updated as a result of dialogue with staff/members
![Page 12: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/12.jpg)
STAGE 3 ‐ PEOPLE• Teams ‐ clear purpose, clear objectives, a plan for
service delivery
• Track record of performance conversations ‐managers/teams across functions, organisation
• Encourage staff to continuously improveperformance
![Page 13: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/13.jpg)
STAGE 3 ‐ PROCESS• Staff see the value in the process
• The process reflects “what” is to be delivered and “how”
• The process is used to communicate, deliver and track corporate plan performance
![Page 14: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/14.jpg)
STAGE 3 ‐ CULTURE• Clearly defined metrics to track and manage
culture• Linkages between core values, management
practices, and metrics• Processes for managing, recognising, rewarding
and developing performance and dealing with poor performance
![Page 15: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/15.jpg)
STAGE 3 ‐ STRUCTURE• Functions clustered to optimise performance
• Distinctions between strategic, operational and transactional functions
• Structures aligned to support the Governance Structures
![Page 16: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/16.jpg)
• Establish a clear evaluation plan
• Track the agreed evaluation criteria
• Report on progress to Chief Executive and Senior Management Team on regular basis
STAGE 4EVALUATING THE IMPACT ANDCAPTURING THE LEARNING
![Page 17: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/17.jpg)
APPLICATION IN PRACTICE
• Councils can “dip in and out”
• Do not need to use all four stages
• Either the whole mode or prioritised areas
![Page 18: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/18.jpg)
EXAMPLE
Mid and East Antrim Borough Council
• Diagnostic Checklist Completed by SMT
• Project Team in place
![Page 19: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/19.jpg)
EXAMPLE
Newry and Mourne District Council
• Lean Project under the “Process” strand –streamlining the new planning service and integrating it with the existing Building Control Service
![Page 20: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/20.jpg)
EXAMPLE
Fermanagh and Omagh District Council
• Planning Service Review
• Process then rolled out to Finance
![Page 21: Dermot O'Hara - Performance Management Presentation O'Hara - Session... · 2016-09-12 · Microsoft PowerPoint - Dermot O'Hara - Performance Management Presentation Author: VStarmer](https://reader035.vdocuments.site/reader035/viewer/2022062414/5fb80700452eee3593343e65/html5/thumbnails/21.jpg)
ONGOING DEVELOPMENT• Available on the Learning Management System
• Stage 4 – Evaluation of OD Project Resource now developed and released
• LGTG funding for Projects
• Call‐off framework for support