dependent eligibility audits audit process tony m. schy, partner chapman kelly, inc. 812-285-8960
TRANSCRIPT
DEPENDENT ELIGIBILITY AUDITS
Audit ProcessTony M. Schy, PartnerChapman Kelly, Inc.812-285-8960www.chapmankelly.com
The Process
Planning
Amnesty
Verification
Grace Period
Service & Support
Ongoing Audit
Amnesty Phase Primary Amnesty Letter
Purpose Rules of Eligibility Who is Enrolled Questions & Instructions
Reminder Letter (if required response)
Term Confirmations 30 Days
Verification Phase Primary Verification Letter
Purpose Rules of Eligibility Who is Enrolled Required Documents Questions & Instructions
Reminder Letter Final Reminder Letter 60 Days
Grace Period Not Published; Not Endless Last Chance Communications Dealing with Non-Responders Stragglers Appeals 30-60 days
Customer Service Link between communications & calls Multiple sources of support
People/Groups Electronic Sources FAQs