demat services

Take Your FIRST STEP Into The FINANCIAL JUNGLE. Demat Services

DEMAT OF SHARES

Introduction:

Indian investor community has undergone sea changes in the past few years. India

now has a very large investor population and ever increasing volumes of trades.

However, this continuous growth in activities has also increased problems associated

with stock trading. Most of these problems arise due to the intrinsic nature of paper

based trading and settlement, like theft or loss of share certificates. This system

requires handling of huge volumes of paper leading to increased costs and

inefficiencies. Risk exposure of the investor also increases due to this trading in

paper.

Some of these risks are:

Delay in transfer of shares.

Possibility of forgery on various documents leading to bad deliveries, legal

disputes etc.

Possibility of theft of share certificates.

Prevalence of fake certificates in the market.

Mutilation or loss of share certificates in transit.

This has made the investors as well as broker wary of Indian capital market. In this

scenario dematerialized trading is certainly a welcome move.

What is Dematerialization?

Dematerialization or “Demat” is a process whereby your securities like shares,

debentures etc, are converted into electronic data and stored in computers by a

Depository.

What is a Depository?

Depository functions like a securities bank, where the dematerialized physical

securities are traded and held in custody. This facilitates faster and low cost

settlement. Depository is much like a bank and performs many activities that are

similar to a bank. Following table compares the two.

Bank Depository

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Holds funds in accounts Holds securities in account

Transfers funds between accounts Transfers securities between accounts

Transfers without handling money Transfers without handling securities

Safekeeping of money Safekeeping of securities

Dematerialisation or demat is a process to convert the securities held in physical form

into an electronic record form or to directly allot securities in electronic record form.

These electronic records of securities are shown as "electronic balances" in the demat

account of investors. Any investor (Beneficial Owner or BO) can open a demat

account through a depository participant (DP). DP provides a link on one hand

between the BO, Company and CDSL and on the other hand between the BO, the

BO's broker and the Stock Exchange. CDSL publishes from time to time an updated

list of DP's registered with it.

NSDL and CDSL

At present there are two depositories in India, National Securities Depository

Limited (NSDL) and Central Depository Services Limited (CDSL). NSDL is the first

Indian depository; it was inaugurated in November 1996. NSDL was set up with an

initial capital of US$28mn, promoted by Industrial Development Bank of India

(IDBI), Unit Trust of India (UTI) and National Stock Exchange of India Ltd.

(NSEIL). Later, State Bank of India (SBI) also became a shareholder.

The other depository is Central Depository Services (CDS). It is still in the

process of linking with the stock exchanges. It has registered around 20 DPs and has

signed up with 40 companies. It had received a certificate of commencement of

business from SEBI on February 8, 1999. In order to facilitate transfers between

investors having accounts in the two existing depositories in the country the

Securities and Exchange Board of India has asked all stock exchanges to link up with

the depositories. The NSDL and CDS have signed an agreement for inter-depository

connectivity.

What is a DP?

NSDL carries out its activities through various functionaries called business partners

who include Depository Participants (DPs)

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Who can be a DP?

Public Financial Institutions.

Scheduled banks.

RBI Approved Foreign banks operating in India.

State financial corporations.

Institutions engaged in providing financial services, promoted by any of

the institutions mentioned above either jointly or severally.

Custodians of securities who are registered with SEBI.

Clearing Corporations or Clearing Houses of Stock Exchanges.

Stock Brokers registered with SEBI.

Non Banking Finance Companies.

1. Investors surrenders defaced certificate along with Dematerialisation

Request Form (DRF) to his DP.

2. DP intimates Depository of the request through the system.

3. DP submits the certificate with DRF to registrar.

4. Registrar confirms the Demat from Depository.

5. Registrar validates the request, updates records & informs the Depository.

6. Depository credits the DP a/c & informs DP.

7. DP updates the investor’s a/c & informs the investor.

Trading in dematerialized shares results in substantial savings for the investors.

Following tables gives an idea about these savings.

Savings for a person who buy shares for long term investment

(On a purchase of Rs10000)

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Item Physical

(Rs)

Depository (demat)

(RS)

Savings

(Rs)

Brokerage 75-100 50-75 25-50

*Stamp Duty 50 - 50

Postal Charges 10-30 - 10-30

Company Objection (Courier

etc.)

10-30 - 10-30

Settlement charges - 5-10 -(5-10)

#Custody (5 years) - 10-50 -(10-50)

Total 35-100

Stamp duty of 0.5%

Custody charge of 0.05%- 0.1%

Savings for an investor who sells dematerialized shares

(For a sale of Rs10000)

Item Physical

(Rs)

Depository (demat)

(Rs)

Savings

(Rs)

*Brokerage 75-100 50-75 25-50

Company Objection (courier,

etc.)

10-30 - 10-30

Settlement charges - -(5-10) -(5-10)

Total 25-75

Sub-Brokers:

Sub-Brokers have two options:

1. Arrange to deliver the securities directly from the pool account of main broker

to the beneficial owner account of the buying clients.

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2. Arrange to deliver the securities from the pool account of the main broker

to beneficial owner account of the sub-broker kept for trading purpose and

then forward the same to buying client.

CM POOL A/C

Client A A/c

Client B A/c

Client C A/c

Client D A/c

Sub Broker’s Beneficiary A/c

Benefits of Holding Securities in the Dematerialised Form :

Elimination of all risks associated with physical certificates:

There is no risk of loss, mutilation or theft of certificates of securities.

Elimination of bad deliveries:

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In the depository environment, securities cannot be returned "under objection"

for any reason and hence the question of bad delivery does not arise nor does the

investor face any uncertainty on the genuinity of securities purchased by him.

Effects immediate transfer and registration of securities:

After the payout, once securities are credited to the investors BO account

maintained with a DP, the investor becomes the legal owner of the securities as

there is no further need to seek registration from the company or its registrar.

Faster settlement cycles:

All stock exchanges currently follow T+2 rolling settlement cycle i.e. settlement

of trades is done on the 2nd working day from the trade day. This has become

possible because of demat which enables faster turnover of securities and

enhances liquidity.

Faster receipt of securities in case of bonus / split/ mergers etc:

Direct credit of securities issued as bonus or on allotment of IPO/rights, split and

merger ensures faster receipt of securities and avoids risk of loss of certificates

in transit.

Waiver of stamp duty:

No stamp duty is payable by investors for transfer of any kind of securities

received in demat form.

Facilitate recording of change of address, transmission, etc.:

For all investments held in the a/c, instead of advising each company separately

about the change in address, bank account particulars, nomination, deletion of

name in case of joint holder, one single advice to the DP takes care of all such

changes.

Ease of portfolio monitoring:

The statement of account periodically sent by the DPs provides the investor the

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consolidated position of all his investments in the demat account. This makes it

convenient for an investor to compare and monitor his portfolio.

Why Should an Investor Open a Demat Account?

The CDSL system incorporates a number of distinct features which provide BO’s

a convenient, dependable and secure depository services at affordable cost.

Convenience:

Wide DP Network:

CDSL has over 275 DPs offering services from over 100 cities/towns across

the country and thus providing investors a wide choice for selecting a DP,

depending on his locational and other conveniences. Many more DPs are

expected to get registered with CDSL shortly.

On-line DP Services:

CDSL DPs provide on-line depository services from over 500 branches. All

these branches are electronically connected to CDSL thereby taking the

depository services to the door-step of investors. DP branches facilitate

quicker execution of demat instructions.

Availability of Wide Spectrum of Securities:

The equity shares of over 5000 companies are available for dematerialisation

on CDSL. CDSL extends demat facilities practically for all categories of

securities which include bonds, debentures, commercial papers, government

securities and certificates of deposit.

Competitive Fees Structure:

CDSL's fee is very reasonable and competitive, which makes it possible for

DPs to offer demat services to investors at affordable cost. CDSL DPs are

not required to pay any custody or ISIN fees to CDSL.

Internet Access:

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Through CDSL's unique internet facility "electronic access to securities

information" -. "Easi", a BO by registering himself through his DP (who in

turn will have to be registered with CDSL for use of this facility) can know

and even print statements of his demat account. The BO can also know the

status of his previous 7 days transactions at any time by logging into easi.

BO gets a unique facility of knowing the daily valuation of the securities

held in their demat account, at the previous day's closing price on the BSE.

Dependability:

On-line Information to Users:

With the CDSL's centralised database architecture; on-line depository

services are available to BO’s with up-to-the-minute status of his BO

accounts.

Safety of data:

Even if any system-related problems develop at the DPs end, it does not

affect the BO’s interest in any way as the CDSL database is maintained

centrally. The DP can also avail of the facility of contingency terminals

available at CDSL's Mumbai office for executing instructions.

Audit and inspection:

CDSL conducts regular audit of its DPs to ensure compliance of the

stringent operational and regulatory requirements.

Helpdesk:

CDSL's prompt and courteous helpline facility is available to DPs and

investors to obtain any clarifications and guidance.

Always meeting user's requirements:

Continuous updation of procedures and processes in tune with the evolving

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market practices is another hallmark of the CDSL's system.

Security:

Computer Systems:

CDSL has installed state-of-the-art computer system, data storage devices,

communication networks which ensure the security and integrity of all data

uninterruptedly. All data at CDSL is auto mirrored separately and also

transmitted to a Disaster Recovery Site which is located at a different place

away from the main site.

System Access:

As the system does not provide for dial-up access, only authorised users

can access CDSL system. In other words, only a person at DP end who has

been pre-authorised by CDSL can access the CDSL system.

Unique BO Account Number:

Each BO in the CDSL system is allocated a unique account number. This

avoids wrong transfer of securities in the event the transferor's account

number is keyed-in wrongly at the DP end.

Insurance Cover:

CDSL has obtained adequate insurance cover for any unlikely loss

occurring to a BO due to the negligence at CDSL and/or its DP.

Dematerialisation Process and Procedure:

Opening a Depository Account

Investors, both individuals and non-individuals, have a choice to open a

demat account with any CDSL DP. Individual investors could be Indian

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residents or NRIs. Non-individual BO includes Corporates, FI’s, FII’s,

Mutual Funds, Trusts etc. Under two way fungibility of ADR/GDR, non-

residents can also open a demat account with a CDSL DP.

A BO should consider fee structure, locational convenience and the track

record of the DP before selecting a DP for opening his BO account.

More than one demat account can be opened in identical names with the

same or different DPs with the same depository and/or with both the

depositories.

A demat account can be maintained even with 'nil' balance as there is no

requirement of holding any minimum-security balance in a demat

account.

If securities are already held in joint names, the demat account should be

opened in the order of names in which the securities are held. If the

securities are held by an individual jointly with different persons,

separate demat accounts will have to be opened for each such

combinations. However, if the same persons hold securities in different

order of their names, one single demat account in names of all these

persons (not exceeding 3 persons) would be sufficient, provided the

facility of transposition-cum-demat is used.

At the time of opening a demat account or anytime thereafter,

individuals having a BO account in a single or joint name/s, a

nomination can be made. In the unfortunate event of demise of one of

the joint holders, the securities can be transmitted in the names of the

surviving holders. But, in the event of demise of the sole holder or all the

joint holders, the securities can be transmitted in the name of the

nominee. A resident Indian can nominate an NRI or another resident

Indian and similarly an NRI can nominate a resident Indian or another

NRI. Non-individuals including societies, trusts, body corporates, kartas

of HUF, holders of power of attorney, cannot make nomination.

Documents required to be submitted at the time of opening a

CDSL demat account:

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Individual Investors :

An application in the prescribed form duly completed.

Certified copy of an election-ID card / passport / ration card /PAN card

or in the absence of these documents, an introduction by an existing

account holder of the DP giving the introducer's name, address, and

contact number.

A certified copy of birth certificate and guardian's name, in case of a

minor.

A passport size photograph of each of the applicants with his/their

signature/s put across the photograph/s

In case of any attestation by a Magistrate / Notary Public / Special

Executive Magistrate, the name, address and telephone number of the

Magistrate/Notary Public/Special Executive Magistrate.

A copy of the power of attorney, if desired. And agreement in the

prescribed form duly executed.

Corporate investors

An application in the prescribed form duly completed.

A certified copy of the Memorandum and Articles of Association of the

company.

A certified true copy of the board resolution authorising opening of

demat account and listing out the names of the officials authorised by

the board to act as authorised signatory(ies)

Names, designation of the authorised signatories with specimen

sign.

A copy of power of attorney duly executed.

In case of attestation by any Magistrate/Notary, Public/Special

Executive Magistrate, their name, address and telephone number.

Agreement in the prescribed form duly executed.

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Additional Requirements for Some Categories of Investors

BO Category Additional Requirement

Non Resident Indian

nationals or persons

of Indian origin(NRI)

In case of a NRI opening BO a/c singly or jointly

with another NRI and/or resident Indian, a

declaration by the first or sole NRI applicant who

is eligible to invest on repatriable basis in terms

of FEMA notification no. 20/2000-RB dated

03/05/2002 together with a proof of residence

outside India.

HUF Name of the 'karta', if the account is opened in

the name of a HUF.

Trust A certified copy of the trust deed along with the

list of authorised signatories with specimen

signatures.

Partnership firm The account has to be opened in the names of the

partners.

Proprietorship firm The account should be opened in the name of the

sole proprietor.

Clearing Members

(CM)

A certified copy of SEBI registration along with a

conduct certificate from each of the exchanges

where the CM is a member/registered.

F. I. Investors and

Overseas Corporate

Bodies

A Certified copy of SEBI/RBI registration.

On Opening of The Demat Account, A DP Would Provide To

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The BO A/C Holder The Following :

A copy of the signed agreement.

Issues "BO-ID" (i.e. Beneficial Owner Identification Number or. demat

account number). This BO-ID should be quoted in all future

correspondence with the DP, Issuer Companies and/or their Registrar &

Transfer agents or CDSL.

Pre-printed instruction slips for affecting various types of transactions

viz. form for dematting physical holdings, transaction slips, etc. CDSL

has one single debit instruction slip both for 'on-market' and 'off-market'

transactions.

BO’s Should Carefully Note The Following :

BO’s may consider issuing one time instruction to their DPs for getting

securities in the demat account automatically credited to their account.

Purchased securities are credited to the BO account after payout of the

securities by the clearing house/corporation of the stock exchange.

Securities purchased on any of the stock exchanges connected to CDSL

can be directly received in the BO account. CDSL currently has

connectivity with 16 stock exchanges.

For sale of securities in demat form, after the broker confirms the trade,

the BO should immediately issue debit instruction to his DP using a

debit instruction slip.

For maintaining the cut-off time for submitting delivery instructions for

trades done on the stock exchange (on-market trades) as per SEBI

requirement, delivery instructions need to be issued latest by 24 hours

before the pay-in time of the exchange where transaction has been done.

Any delay in issuing instructions to the DP might result in non-delivery

of shares/securities resulting in auctioning of such securities and

consequent loss to the investor. This is more so in T+2 settlement cycle.

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Any change in address and/or bank account should be intimated to DP

together with supporting documents as evidence.

While accepting the Delivery Instruction (DI) slip book issued by the

DP, Bo should ensure that his BO-ID is pre-stamped on all the pages

along with the serial number. The DI book should be kept safely. BO’s

should not issue to anyone blank DI slips duly signed. BO’s should also

strike out the empty space, if any, in the DI slip, before submitting to

DP.

Fees:

CDSL does not charge any fee directly to the beneficial account holder but

collects the depository fees for debit and pledge transactions in any BO account

from the concerned DP. The charges indicated by DPs are generally is inclusive

of CDSL fee, if any.

Redressal Of Investor Grievances:

In case of any unresolved grievance with your DP, please contact the compliance

officer of your DP or Investor Relations Officer.

Disclaimer:

This brochure contains information, which is subject to change without

prior notice and cannot be the basis for any claims or demand or cause

of action by anyone against CDSL or its DPs.

CDSL's demat services are extended through its agents called

Depository Participants (DP). The DP is the link between the investor

and CDSL. An investor who opens a demat account with a DP can

utilise the services offered by CDSL. While the DP processes the

instructions of the investor, the account and records thereof is

maintained with CDSL. A DP is thus a "service centre" for the investor.

DSL’s system is based on centralised database architecture with on-line

connectivity with DPs. Because of this centralised architecture, the cost

for setting up a DP outfit under CDSL system is significantly lower.

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Similarly, the recurring costs to be incurred by a CDSL-DP in terms of

maintaining back-ups and the related data storage are minimal. This

enables a CDSL-DP to offer depository services to investors at an

attractive price and at the same time achieve break-even faster at much

lower volumes. The centralised architecture also allows CDSL-DP to

make available to the investors a to-the-minute status of their account

and transactions. DSL-DPs can also set up branches with direct

electronic connectivity with CDSL.

Any Individual eligible to acquire and hold securities in his name can

open a demat account in the CDSL system through a registered DP of

CDSL of his choice. While choosing his DP the individual may take into

consideration the service standards, charges and convenience of

location.

Some basic facts for the demat accounts

Number of Accounts :

More than one demat accounts can be opened in the similar / identical name and

order with the same DP or different DPs.

Minimum Account Balance :

There is no requirement of holding minimum-security balance in a demat

account; you can maintain zero balance in your account. Ready availability of

account enhances your transaction making ability.

Nomination :

Individuals holding beneficial accounts on their own behalf either singly or

jointly have the facility of making nomination. (Non-individuals including

societies, trusts, body corporate, partnership firms, kartas of HUF, holders of

power of attorney however, cannot nominate). In the event of the death of one

of the joint holders, the securities will be transmitted in the names of the

surviving holders. If the sole or all the joint holders are deceased, the shares will

be transmitted in the name of the nominee.

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Statement of Account:

A periodical statement of holdings and transactions is provided by DP. This can

also be asked for from the DP.

Credit Confirmation:

In order to receive all the credits coming to demat account automatically, a one

time standing instruction can be given to the DP at the time of opening your

account.

Change of Address:

For any change of address, if any, communication to your DP in writing is

sufficient. The DP will ensure that the change is incorporated for all securities

held in your demat account. You need not write to all the companies separately.

Points To Be Noted for Opening a Demat A/C

Obtain and submit the duly completed account opening form to the DP.

Provide to DP a copy of your passport or driving license or voter-ID card or

ration card for establishing your identity and as a proof of address.

Execute the DP-Investor agreement to be made available by DP.

Collect your unique account number (BO-ID) from your DP.

Collect pre-printed slips both for effecting dematerialisation as well as

delivery of securities.

Understand the cut-off timings from DP for depositing delivery instructions

for trades done by you on the stock exchange.

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A Depository is like a bank where securities are held in electronic (dematerialised)

form. In India, there are two Depositories -National Securities Depositories Limited

(NSDL) and Central Depository Services Limited (CDSL).

Under the Depositories Act, investors can avail of the services of the Depositories

through Depository Participants (DP) such as ICICI Bank. DP’s are like bank

branches wherein shares in physical form need to be deposited for converting the

same to electronic (demat) form.

ICICI Bank Demat Services boasts of an ever-growing customer base of over 11.5

lacs account holders. In their continuous endeavor to offer best of the class services

to their customers they offer the following features:

E-Instructions:

Customers can transfer securities 24 hours a day, 7 days a week through Internet &

Interactive Voice Response (IVR) at a lower cost. Now with “Speak to transfer”,

customers can also transfer or pledge instructions through bank’s customer care

officer.

Consolidation Demat Account:

Dematerialise physical shares in various holding patterns and consolidate all such

scattered holdings into primary demat account at reduced cost.

Digitally Signed Statement:

Receive account statement and bill by email.

Corporate Benefit Tracking:

Track dividend, interest, bonus through account statement.

Mobile Request:

Accesses demat account by sending SMS to enquire about Holdings, Transactions,

Bill & ISIN details.

Mobile Alerts:

Receive SMS alerts for all debits/credits as well as for any request which cannot

be processed.

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Dedicated customer care executives specially trained at call centre, to handle

all their queries.

Countrywide network of over 235 branches, you are never far from an ICICI

Bank Demat Services outlet.

Customers will find bank’s service charges very competitive - offering the best value

for your money

Account Opening

Please write to ICICI Bank or visit any of their service centres to open an

account.

There is no fee for opening a DP account with ICICI. However, a nominal

fee will be levied towards services, as per their tariff. Customers can choose

between Standard Rate Card or Frequent Trader Rate Card as per theiur

trading volume. Or if you wish to hold your Bonds in Demat form you can

choose Bond Rate Card.

Account Opening Form to Open Securities Account

Resident Non Corporate Account Opening Form

Resident Corporate Account Opening Form

NRI Account Opening Form

Declaration Cum Undertaking Form for NRI Repatriable

Account

Checklist for Filling NRI Demat Account Opening Form

* Submission of Passport and Valid Visa Copy is mandatory for NRI Customers for

opening a Depository Participant (DP) Account with effect from 7th May 2007

Account Opening Form to open Commodities Account in NSDL

Resident Non Corporate Account Opening Form

Resident Corporate Account Opening Form

Clearing Member Account Opening Form

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http://www.icicibank.com/pfsuser/demat/depository_charges.htm

http://www.icicibank.com/pfsuser/demat/com_cm.pdf

http://www.icicibank.com/pfsuser/demat/com_corporate.pdf

http://www.icicibank.com/pfsuser/demat/com_resi_non_corp.pdf

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Note: The DP Client Agreement form should be franked with stamp duty applicable

to the state mentioned in the correspondence address. DP account number will be

intimated to customers by e-mail if the mail-id is written on the application form or

by Courier or by post.

For NRI’s

No approval from the Reserve Bank of India (RBI) is required for opening a

Depository Participant (DP) Account. However, if customers do not hold

any shares at the time of opening the account, enter in the account opening

form as follows:

1.

1. Submission of Passport and Valid Visa Copy is mandatory

for NRI customers for opening a Depository Participant

(DP) Account with effect from 7th May 2007.

2. RBI reference no: No Holdings

3. RBI approval date: Present date'

If hold shares that were allotted in the primary market (under the Direct

Investment Scheme), enter in the account opening form as follows:

1. RBI reference no: Under General Permission

2. RBI approval date: Present date

If customers are providing their foreign address as their address of

communication. NRI rate card will be applicable to them. Else they can

open account in Standard Rate Card.

Tips for deciding NRI account combinations.

NRI Investments are classified on the following basis:

A.Repatriability and

B.Mode of investment

A. Repatriable

Repatriable funds (i.e. those which can be taken abroad) need to be kept in a

separate bank account, i.e. NRE Bank account. Typically, funds brought in from

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abroad are permitted in such an account. Investments made from such funds can

be repatriated, i.e. proceeds from sale or otherwise from such investments can be

taken abroad. Such investments are maintained in a Repatriable Demat account.

B. Non-repatriable

Non-repatriable funds (i.e. those which cannot be taken abroad) need to be kept

separate from repatriable funds in a separate bank account i.e. NRO Bank

account. Investments made from such funds cannot be repatriated, i.e. proceeds

from sale or otherwise from such investments cannot be taken abroad. Such

investments are maintained in a Non-Repatriable Demat account. Money once

transferred from NRE account to NRO account loses its reparability and hence,

cannot be transferred back to NRE account.

Mode of Investment :

A. Portfolio Investment Scheme (PINS)

Portfolio Investment Scheme (PINS) is a scheme of the Reserve Bank of India

(RBI) under which the ‘Non Resident Indians (NRIs)’ and ‘Person of Indian

Origin (PIOs)’ can purchase and sell shares and convertible debentures of Indian

Companies on a recognized stock exchange in India by routing all such

purchase/sale transactions through their account held with a Designated Bank

Branch. The Designated Bank maintains a record of all investments done under

PINS (PINS portfolio).

B. Non - PINS

Any investment other than under PINS is Typically, this includes:

1. Subscription to Primary market offerings (IPOs)

2. Investments made when resident in India.

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3. Investments in Mutual funds

4. Investments in derivatives

5. Gifts and Inheritance

Deciding Combination :

Customers may have to open demat accounts of a specific combination if they

already hold physical shares in that combination. The physical shares can be

converted into electronic form demat account by submitting the certificates along

with a demat request form. Customers should also open the required combination

under the correct type of demat account :

PINS NRE: For shares acquired earlier under PINS on repatriation basis.

PINS NRO: For shares acquired earlier under PINS on non-repatriation basis.

Non-PINS NRE: For shares acquired earlier other than under PINS on repatriation

basis.

Non-PINS NRO: For shares acquired earlier other than under PINS on non-

repatriation basis and also when ‘Resident’ in India.

Procedure for Demat

Form

Submit a completely filled up Demat Request Form (DRF) in triplicate for each ISIN

along with defaced physical securities. We have provided you with one blank

Dematerialisation Request Form (DRF). Additional forms are available at any of the

ICICI Bank branches offering Demat Services.

Filling up the form

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Ensure that security mentioned on the certificates is eligible for Demat. For

being eligible for demat, the company has to sign up with NSDL. You can

check eligibility on www.icicibank.com or ask the nearest Branch.

Use a separate DRF for each security having a unique International Security

Identification Number (ISIN). Verify the certificates carefully and mention the

correct ISIN. In case two or more sets of certificates of the same security have

different ISIN (this is possible in case of partly paid up shares and non-pari

passu shares), use separate DRFs for each ISIN. However, you can

dematerialise multiple folio nos. of the same pattern of holders relating to the

same ISIN under a single DRF.

Submit certificates under lock-in under separate DRF. Do not mix the same

with free securities. In case of locked-in securities, fill up the lock-in reason &

lock-in release date on the DRF. Amongst lock-in securities belonging to the

same ISIN but having different lock-in release dates or lock-in reason, make

separate DRF requests.

Demat requests received from client(s) with name(s) not matching exactly

with the name(s) appearing on the certificates merely on account of initials not

being spelt out fully or put after or prior to the surname, can be processed.

However, this is possible only if the signature(s) of the client(s) on the DRF

tallies with the specimen signature(s) available with the Issuer or its Registrar.

For example, the shareholder may have opened the depository account in the

name of Sushil Ramesh Shah but his name on the share certificate may appear

as S. R. Shah or Sushil R Shah etc.

The combination and the order of holders’ names on DRF and as printed on

the Certificates should be identical with that in the DP account.

For example, if the shares are in the name of X, Y (X as first holder and Y and

second holder) it cannot be dematerialised in the account of either X or Y

alone. Also if the shares are in the name of X, they cannot be dematerialised in

the account of X, Y (X as first holder and Y as second holder).

However, where the combination of holders is the same in the certificates and

in the demat account, and the difference is only in the order in which the name

of the holders appear on the share certificates and in the demat account,

dematerialisation is possible. Here, you have to submit a Transposition

TYBBI 22

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Request Form along with the DRF. The form is also available at the nearest

Branch.

The DRF must be signed by all the account holder’s and should be in the same

order. The signature on the DRF should match with the specimen signature

with ICICI Bank. If the signature differs, you should sign the DRF in the

presence of the Branch Officer. If you have a doubt that the signature on the

DRF may not match with that registered with the Registrar, you can get the

signature on the DRF attested by your banker.

The details of certificates such as the folio no., certificate no., & distinctive

no. must be filled up correctly on the DRF.

Submitting the form

You must deface the certificates by putting a stamp or by writing

“Surrendered for Dematerialisation”. However defacing should be done only

after checking the eligibility of security, as defaced securities cannot be sold

in physical form. If defacing has been done by mistake then you should send

the same to registrar for replacement.

*NSDL Business Rule 11.1.7. :

(The Participant shall ensure that the certificates submitted for

dematerialisation are marked by the Client (customer) with the words

“Surrendered for Dematerialisation”.)

Certificates should not be mutilated or defaced in such a way that the material

information is not readable.

Ensure that the certificates are attached in the same order as mentioned in the

DRF.

You should submit the DRF in triplicate. You can submit the DRF at any

ICICI Bank branch. The acknowledgement slip at the bottom of the form will

be stamped and handed over to you after verification by the ICICI Bank

official.

Credit in the Demat Account

TYBBI 23


The defaced shares along with the DRF are sent by ICICI Bank to the registrar

who will then credit the customer’s account. The normal time taken for credit

of shares to the account after confirmation by the Registrar is about 30 days.

However the time taken would vary from one registrar to another over which

ICICI Bank has no control.

To check whether your account has been credited, you can refer to the

transaction statement (Refer # 12, below). The same will be reflected in

pending demat balance on receiving your request. After dematerialisation, the

same will be reflected under free balance. Alternatively you can use the web

(register on www.icicibank.com), phone us or visit the ICICI Bank branch. In

case your account does not get credited within a month of submission, you can

either phone us or send an email to [email protected]

In case there is a delay beyond 40 days, if you so wish, ICICI Bank can give

you the registrar’s name and telephone number as well as your Demat Request

Number (DRN).

Rejection of Demat Requests

Your request may get rejected for various reasons either at the Central

Processing Office of ICICI Bank or by the Registrar. Dematerialisation is

done by the Registrar only when it is satisfied of genuineness of securities &

ownership status.

On a rejection, the securities are sent back to you stating the reason for the

rejection.

You can resubmit the certificates for dematerialisation after resolving the

reason for the rejection. Please resubmit on a fresh DRF. Do not use the same

DRF on which the objection was made.

Transmission-cum-Demat

In case of certificates held jointly, on the death of any one or more of the joint

holder(s) mentioned on the certificate, the surviving joint holder(s) can get the

name(s) of the deceased deleted from the physical certificate(s) and get the securities

TYBBI 24

mailto:[email protected]



dematerialised in the DP account of the surviving holder(s) by submitting the

following documents along with the DRF:

A copy of the death certificate duly notarised

A copy of the Succession certificate duly notarised or an order of a court of

competent jurisdiction where the deceased has not left a Will or

A copy of the Probate or Letter of Administration duly notarised.

Sale / Delivery of Securities

Securities transactions can be settled in demat form for the transactions done on stock

exchanges connected to NSDL. At present, NSE, BSE, CSE, DSE, LSE, BgSE,

OTCEI, MSE, ISE & ASE are connected to NSDL. Trading in dematerialised

securities is done through your broker just like trading in physical securities.

Sell dematerialised securities

You can sell your dematerialised securities in any of the stock exchanges

linked to NSDL through a broker of your choice.

You need to give a ‘delivery instruction’ to your DP for debit of your

depository account and credit of your broker’s clearing member account.

You receive payment from the broker for the sale in the same manner you

would receive payment for a sale in the physical mode.

Buy dematerialised securities

You can purchase securities in any of the stock exchanges connected to

NSDL through a broker of your choice and make payment to your broker.

Make sure you tell your broker you want only demat shares.

Broker receives credit in his clearing account with his DP on the day of

payout. He can immediately transfer these securities to your depository

account, provided your account is already active.

Broker gives instructions to his DP to debit his clearing member account

and credit your depository account.

TYBBI 25


Delivery of securities

To deliver securities in electronic form, you have to authorise the DP to

transfer balances from your account.

You must give a debit authorisation to ICICI Bank in the booklet of

instruction slips provided to you. The slip should be given physically at the

nearest Branch.

(You can also register for the e-Instruction facility to submit transfer

instructions through Internet / IVR (Interactive Voice Response System) on

Phone and with “Speak to Transfer” through our Phone Banking Officer )

In the instruction slip, you have to mention the counter-party account

details. The counter-party account may be within the same DP (Intra-DP

transfers) or with a different DP (Inter-DP transfers) within NSDL or with

another depository - CDSL (Inter Depository Transfers). For transfers

within NSDL, a TIFD (transfer instruction for delivery) is required. For

transfers to a CDSL account, an IDT (inter-depository transfer instruction)

is required.

Getting instruction slips (TIFD/IDT booklets)

You are provided a “Personalized TIFD booklet” at the time of opening the

account. You will need to use slips from this booklet for all your transfers.

For IDT (Inter Depository Transfer slips), request for the same in writing to

the nearest Branch. The request should be signed in presence of the Branch

Officer. Ensure you use slips allotted to your demat account only as per

business rules of NSDL.

Please do not use someone else’s slip since that will not be accepted by the

system and also cannot be processed as per business rules of NSDL.

Please do not give your blank slip to anyone as this may lead to frauds and

associated complications. If you lose your booklet, report the same in

writing (under signature of all account holders) to the nearest Branch

immediately.

If you are nearing exhaustion of all slips in the booklet, you can request for

TYBBI 26


reissue of a new booklet by visiting nearest bank branch. Submit the request

on the requisition slip present in your existing booklet. Where you are

unable to present the request on the requisition slip, you can submit a letter.

However, the letter should be signed in presence of the Branch Officer You

can also register for the Internet Banking and Phone Banking facilities to

submit the request on Internet / Phone.

The booklet will be couriered to you and will reach you within a week from the

date of submitting the request.

On receiving your booklet, verify that your DPID, DP Account No. and name is

present on all slips including the Requisition slip.

In emergencies where you have exhausted your TIFD/IDT booklet and cannot

wait for the time required to fulfill your request for a new booklet, you can also

get TIFD / IDT slips issued across the counter for emergency use.

For getting an emergency slip from your branch:

-

You have to personally visit your home branch

-

You have to request for the slip on the prescribed form available at the branch.

TIFD / IDT issued in such a manner are valid only for immediate use.

Filling up an instruction slip (TIFD/IDT)

The request should be filled up in the appropriate slip issued to you. For

transferring securities to an account within NSDL, use TIFD slips. For

transferring securities from an account within NSDL to an account with CDSL,

use IDT slips. There are two common types of accounts within NSDL -

beneficiary accounts (opened by the normal investors) and clearing member pool

accounts (opened by brokers). Accordingly there are two types of transfers

possible with TIFDs. n instruction for transfer of security from a Beneficiary

Account to a Clearing Member Account (Broker’s pool account) is termed as a

Market TIFD. This is for delivering securities to the broker for onward delivery to

the stock exchange towards fulfilling settlement obligations in respect of trades

done on a stock exchange (Market Trades).

TYBBI 27


Details are to be filled up only for Market Trades on a TIFD

slip.

CM-BP-ID:

This is the Clearing Member Business Partner ID of the Broker to whom the

securities are to be transferred. The CM-BP-ID is an 8 character code starting

with ‘IN’ provided by NSDL to the clearing member. You should find this out

from your broker. Any incorrect entry can result in transfers to the wrong

account.

CM Name:

This is the name of the Broker to whom the securities are to be transferred. This

is the market type on which the trade has been done by your broker. The stock

exchange has separate segments for each market type in which the orders are

matched e.g. Rolling, Rolling Odd Lot, etc. You should confirm this with your

broker.

Market Type:

This is the market type on which the trade has been done by your broker. The

stock exchange has separate segments for each market type in which the orders

are matched e.g. Rolling, Rolling Odd Lot, etc. You should confirm this with

your broker

Settlement No:

This is the settlement no. in which the trade has been done by your broker. This is

a 7-character code. Confirm this with your broker.

You should submit the slip latest by 4 p.m. on business day prior to the execution

date. TIFDs received after 4 p.m. will be accepted on ‘Best Effort’ basis and

ICICI Bank does not undertake any liability for its non-execution. They may also

attract a late charge (Please refer the rate card). In case of market trades, also

ensure that the execution date is specified such that securities are transferred to

the pool account before the exchange pay-in deadline. Strike out the portion

relating to Off - Market Trades.

Example: Off-Market Instructions

TYBBI 28


Sr.

No.

Date of

Submission

Execution Date Pay in

Deadline

Client’s Risk

1 19-Oct-07 20-Oct-07 N.A No

2 19-Oct-07 21-Oct-07 N.A No

3 19-Oct-07 19-Oct-07 N.A Yes

On- Market Instructions

Sr.

No.

Date of

Submission

Execution Date Pay in

Deadline

Client’s Risk

1 19-Oct-07 19-Oct-07 19-Oct-07 Yes

2 19-Oct-07

Before 4 pm.

19-Oct-07 20-Oct-07 Yes

3 19-Oct-07

After 4 pm.

19-Oct-07 20-Oct-07 Yes

4 19-Oct-07

Before 4 pm.

20-Oct-07 20-Oct-07 No

5 19-Oct-07

After 4 pm.

20-Oct-07 20-Oct-07 Yes

6 19-Oct-07 19-Oct-07 21-Oct-07 Yes

7 19-Oct-07 20-Oct-07 21-Oct-07 No

Details to be filled up only for Off-Market Trades on a TIFD

slip.

DP ID:

This is the Depository Participant ID with whom the target account (the account

to which the securities are to be transferred) is maintained. It is 8-character

starting with ‘IN’. You should find this from the target account holder.

TYBBI 29


Incorrect DP ID may result in transfer of securities to a wrong account.

DP Name:

This is the name of the Depository Participant with whom the target account is

maintained. You should find this from the target account holder. Please note

that this is not the name of the account holder.

Client ID:

This is the 8-digit account number of the target account. You should find this

from the target account holder. Any incorrect entry can result in transfers to the

wrong account.

Strike out the portion relating to Market Trades

Details to be filled up only in an IDT slip.

Depository ID: This is the Depository ID for CDSL. It is ‘IN000026’.

Client ID: This is the 16-digit account number of the target account (the account

to which the securities are to be transferred). You should find this from the target

account holder. Any incorrect entry can result in transfers to the wrong account.

Details to be filled up in both TIFD slips (for both Market and

Off-Market Trades) and IDT slips.

ISIN:

This is the International Security Identification Number (ISIN) of the security to

be transferred. This is a 12 character code starting with ‘IN’. You should confirm

this from your transaction statement and then fill up the same. You can also check

this on www.icicibank.com or from your nearest Branch or from your Broker. Be

careful in specifying the correct ISIN where a security has multiple ISINs.

Security Name:

This is the name of the security to be transferred.

Quantity:

This is the number of units of securities to be transferred. This is to be filled up

both in figures & in words in the space provided.

Total ISIN to be delivered:

This is the total number of ISINs to be delivered under the particular slip. Also

TYBBI 30



strike out the rows of ISIN details which are not used to avoid any tampering.

Execution Date:

This is the date on which the securities are to be transferred from your account. In

case of market trades, you should fill this up in consultation with your broker. In

case the execution date mentioned by you is a NSDL business holiday, the next

working day is taken to be the execution day.

You may issue the instruction well in advance of the date on which you want the

securities to be debited from your account. By giving a future dated instruction

you cover the risk against non-execution of instruction due to lack of time or last

minute rush.

You should submit the slip latest by 4 p.m. on business day prior to the

execution date. TIFDs received after 4 p.m. will be accepted on ‘Best Effort’

basis and ICICI Bank does not undertake any liability for its non-execution.

They may also attract a late charge (Please refer the rate card).

In case of market trades, also ensure that the execution date is specified such

that securities are transferred to the pool account before the exchange pay-in

deadline.

Signature:

The slip must be signed by all account holders as per the specimen registered

with ICICI Bank. In case of personalised booklets, the names of all holders are

preprinted. Mismatch in signature of even one of the joint holder’s results in the

rejection of the TIFD.

Submitting the form

You can submit the TIFD at any ICICI Bank branch. Take the acknowledgement

copy after stamping by the ICICI Bank official.

You may issue the instruction well in advance of the date on which you want the

securities to be debited from your account. By giving a future dated instruction

you cover the risk against non-execution of instruction due to lack of time or last

TYBBI 31


minute rush. You should submit the slip latest by 4 p.m. of the business day

before the execution date (i.e. there should be one clear working day gap between

the date of submission of the TIFD and the execution date).

Transfer instructions should not be submitted for execution day as holiday. If

there is a holiday in between, instruction should be submitted one day in advance.

Submitting TIFD / IDT through Internet

You have to first register for the e-Instruction facility by filling up

the prescribed form available at the branch. You can specify upto five

accounts to which you can transfer securities through Internet/Phone.

Login to www.icicibank.com using infinity user id and password provided

to you.

Click on required Demat account number appearing on “My Accounts” page

of www.icicibank.com

Holdings of the selected demat account will be displayed on the next page.

The next page will display the target accounts linked with demat account

selected in 3.4.3. Select the target account as required by you and click

“GO” button.

Fill up the execution date, ISIN, Quantity and settlement number (If

required) on the next page and click on button “Submit”.

Next page will display all the details entered by you till now. Please check

the same and click on “Back” button if you wish to change the same or on

“Confirm” button if you want to proceed.

A reference number will appear on the next screen, Note the same for future

reference.

Submitting TIFD / IDT through IVR

You have to first register for the e-Instruction facility by filling up the

prescribed form available at the branch. You need to specify upto five

accounts to which you can transfer securities through Internet / Phone.

Call up our Phone Banking numbers Select Demat menu from all the

options read by IVR. Get yourself authenticated by entering DPID &

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Demat a/c no. with TPIN provided to you.

Enter your demat account number.

Select the option to submit transfer instructions from Demat menu.

Next menu will read all the accounts linked to your Demat Account.

Press 1, 2 or 3 upto 5 select the Target Account Number.

If counter party selected in step 3.4.6 is a POOL account, the next

menu will read out various market types. Select the appropriate market

type.

Enter the last 3 digits of settlement number pertaining to that market

type.

System will ask for execution date. Enter the execution date in the

format dd-mm-yyyy (for example, to enter 5th June, 2003, enter

05062003). System will verify all the details and will proceed to the

next option if punched in details are correct.

System will directly come to step 3.5.8 from 3.5.4 if counter party

selected is not a pool account (i.e. the transfer is an Off Market for

Inter-Depository Transfer).

Enter the numeric digits of the ISIN.

Enter the quantity to be transferred.

System will read all the details entered by you along with available

quantity make appropriate choice by entering 1, 2, 3 or 4.

Submitting TIFD / IDT through “Speak to Transfer”



accounts to which you can transfer your securities through Internet /

Phone.




Select the option 5 of Speak to Transfer to submit transfer instructions

from Demat menu.

Our Phone Banking Officer will attend to you and will ask for the

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information required for transferring your securities.

After confirmation from your side, Phone Banking Officer will give

TIFD Reference number for your completed transaction.

Debit in the Demat Account

There will be a debit in your account on the execution date specified in

the instruction. You can check the same in your transaction statement.

You can also check the same on www.icicibank.com or through IVR or

visit the nearest Branch. You will also receive an alert for the

success/failure of the transfer on SMS (registration form for “Mobile

Alerts” on www.icicibank.com

Failure to execute Instructions

An instruction can fail either at the Central Processing Office of ICICI Bank or at

NSDL.

A failure can happen at the Central Processing Office on account of signature

mismatch or if the TIFD slip is incomplete or not properly filled up. Please take

due care while filling up the TIFD. There can be a failure at NSDL if your

account does not have the required number of specified shares or problem with

the target a/c.

You will be intimated about the failure through a letter. On receipt of such

intimation, the customer should do the needful in terms of submitting a correctly

filled TIFD.

Purchase / Receipt of Securities

All purchase/ receipt of securities in your account is effected as per your

‘Standing instructions for Credit’ given to ICICI Bank to receive credits

automatically in your account. You normally give such a standing instruction in

the account opening form itself. You can give it later also by writing to the DP.

If you have not given a standing instruction for receiving credits, you are required

TYBBI 34




to give a specific receipt instruction for each credit in the prescribed form.

The date of credit will depend on your broker’s instructions and ICICI Bank has

no control on the same.

To ensure proper credit in your account, please instruct your broker to

credit the shares to your account number with ICICI Bank. For this, give

your Demat account number and the ICICI Bank DP ID to the broker.

Please note that you must settle your money transaction independently

with the broker.

Rematerialisation

Rematerialisation is the process of converting the securities held in electronic

form in a demat account to an equivalent number of securities in physical form

(certificates) after debiting the same from the demat account.

Form

Submit a completely filled up Remat Request Form (RRF) in triplicate for each

ISIN. Forms are available at any of the ICICI Bank branches.

Filling up the form

Ensure that the RRF is completely filled up. Incomplete details may lead to

rejection of the remat request.

Use a separate RRF for each eligible security. Please ensure that name of the

security and the ISIN number is entered correctly.

Submit requests for balances under lock-in through a separate RRF. Do not mix

the same with free securities. Amongst lock-in securities belonging to the same

ISIN but having different lock-in release dates or lock-in reason, make separate

RRF requests.

You should mention the lot types whether Jumbo or Market Lot clearly. If the

same is not filled up then the registrar will send certificates in market lot.You

must have sufficient free balance in your account for the ISIN for which the RRF

TYBBI 35


is submitted.

The RRF must be signed by all the account holder’s and should be in the same

order. The signature on the RRF should match with the specimen signature with

ICICI Bank.

Submitting the form

You should submit the RRF in triplicate. You can submit the RRF at any ICICI

Bank branch. The acknowledgement slip at the bottom of the form will be

stamped and handed over to you after verification by the ICICI Bank official.

Receipt of Physical Shares

The RRF is forwarded to the registrar. On acceptance of the remat request

by the registrar, your account will be debited. The physical share certificate

will be sent directly to you by the registrar. You can also check the same on

www.icicibank.com or through IVR or phone us or visit the nearest Branch.

You will also receive an alert for the success/failure of your request on SMS

(registration form for “Mobile Alerts” on www.icicibank.com).

The normal time taken for receipt of the physical shares is within a period of

30 days. However the time taken would vary from one registrar to another

over which ICICI Bank has no control.

In case you do not receive the physical shares within a month of submission,

you can either phone us or send an email to [email protected]

so that we can check with the registrar.

In case there is a delay beyond 40 days, if you so wish, ICICI Bank can give

you the registrar’s name and telephone number as well as your Remat

Request Number (RRN).

Rejection of Remat Requests

Your request may get rejected for various reasons either at the Central Processing

Office of ICICI Bank or by the Registrar. On a rejection, you will be informed

TYBBI 36

mailto:[email protected]




about the reason for rejection of the request. You can submit a fresh request after

resolving the reason for the rejection.

Pledge

Securities held in demat form can be pledged/hypothecated by the client to avail

of loan/credit facility. Pledge of securities in NSDL depository requires that both

the borrower (pledgor) and the lender (pledgee) should have a demat account with

any of the DPs with NSDL. The facility for Inter Depository pledge (where

pledgor and pledgee has a demat account with different depositories) is not

available.

Please note that financial transactions are handled outside the depository system.

However, even after the securities are pledged, the pledgor continues to remain

the beneficiary holder of those securities and will receive benefits of a corporate

action, if any.

With “Speak to Transfer”, transfer or pledge your Securities by just speaking to

our through our Phone Banking Officer. No need to submit physical instructions

at the Branches. Visit the nearest ICICI Bank branch and register for e-instruction.

Following are the steps involved in Pledge/Hypothecation

1. Creation of Pledge:

The pledgor submits duly filled in Pledge Request Form to his DP for

Creation of Pledge. On execution of the instruction by the DP a pledge order

no. is generated for each ISIN.

2. Confirmation of Pledge Instruction:

The pledgee submits duly filled in Pledge Request Form quoting the Pledge

Order No. (Given by the pledgor) to his DP. On execution of the instruction

the shares are marked as pledged in the pledgor’s account. Pledge balances

TYBBI 37


cannot be transferred.

3. Closure of Pledge Instruction:

The pledgor submits duly filled in Pledge Request Form to the DP for release

of pledge. The pledgor does this after he has repaid the loan received from the

pledgee.

4. Closure Confirmation of Pledge Instruction:

The pledgee submits duly filled in Pledge Request Form for confirmation of

release of pledge to his DP. The pledgee would do this after ensuring that the

pledgor has repaid the loan/credit facility extended to him. On execution of

instruction the shares move from pledge balance to free balance in the

Pledgor’s account.

5. Invocation of Pledge Instruction:

The Pledgee submits duly filled in Pledge Request Form quoting the pledge

order no. to his DP. On execution of instruction the shares moves from the

pledged balance of the Pledgor’s account to free balance in the Pledgee’s

account. The pledgee does this when the pledgor has failed to repay the loan

as per his obligations.

6. Confirmation of Invocation of Hypothecation Instruction:

The difference between a pledge and a hypothecation request is that whereas

invocation of pledge can be done unilaterally by the pledgee, a confirmation

of the pledgor is required in the case of invocation of hypothecation. For this

pledgor submits duly filled in Pledge/ Hypothecation Request Form to the DP.

Form

There is a common form for all pledge requests given above. Typically, you

would need to use it at the time of creation and at the time of closure of a pledge.

TYBBI 38


Filling up the form

There is a common pledge/hypothecation form for all types of instruction.

You must tick the appropriate box to indicate the instruction type.

You should clearly indicate whether the instruction is for Pledge or

Hypothecation.

Ensure that the Pledge form is completely filled up. Incomplete details may

lead to rejection of the pledge request.

Enter the DP ID and Account number correctly on the space provided on the

left-hand side of the form. You should enter the counter-party details

correctly on the space provided on right hand side of the form.

You must fill up the Agreement number as provided by the pledgee. This

refers to the pledge agreement signed between the pledgor and the pledgee.

You must fill up the Closure date as provided by the pledgee. This is

referred in the pledge agreement signed between the pledgor and the

pledgee.

You must fill up the ISIN & security name of the security to be pledged.

If the shares are under lock-in then you should fill up the lock-in reason and

lock-in release date in the space provided.

The number of securities should be filled up correctly in the space provided.

In case of pledge creation, you must have free balance in the ISIN

mentioned.

The instruction must be signed by all the account holder’s and should be in

the same order. The signature on the request should match with the

specimen signature with ICICI Bank.

Enter the Pledge order number for all types of pledge instructions other than

pledge creation instruction.

Submitting the form

You can submit the pledge request at any ICICI Bank branch. The

TYBBI 39


acknowledgement portion will be stamped and handed over to you after

verification by the ICICI Bank official.

Execution of the Instruction

The instruction is executed at the Central Processing Office of ICICI Bank. On

execution date, the transaction will be executed and you can check the same in

your transaction statement.

Rejection of Pledge Requests

Your request may get rejected for various reasons either at the Central Processing

Office of ICICI Bank or by the counter-party. On a rejection at the Central

Processing Office, you will be informed about the reason for rejection of the

request.

You can submit a fresh request after resolving the reason for the rejection.

If a creation request is rejected by the counter-party the balance will get

transferred from the pledged balance to the free balance.

Submitting Pledge instructions through “Speak to Transfer”



target accounts to which you can pledge your securities through our

Phone Banking Officer.




Select the option 5 of “Speak to Transfer” to submit Pledge instructions

from Demat menu.

Our Phone Banking Officer will attend you and will ask for the

information required for Pledging your securities.

After confirmation from your side, Phone Banking Officer will give

TYBBI 40

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Pledge Reference number for your completed transaction.

Freezing /Defreezing

The client has an option to freeze his account in case he does not intend to

do any transaction in the near future. These helps in curbing unauthorised

use of demat account & prevention of frauds. Once freezed the account can

be defreezed only on the instruction of the account holders.

Following types of Freezing is possible:

Freezed for Debit: In this case any debit instruction cannot be passed

unless the account is defreezed. However the credit in the account will be

received provided a standing instruction for credit is given for the account.

Freezed for All: In this case no transfer to & from the account can be

done.

ISIN Freezing: In this case a specified ISIN can be freezed, blocking the

ISIN for debit.

Quantity Freezing: In this case a specified quantity of a specified ISIN

can be freezed, blocking the quantity for debit.

Defreezing of the account is required to enable the account again for transaction.

The request for freezing & defreezing must be submitted in the prescribed form.

Corporate Benefit - Dividend, Bonus or Rights Issue Merger

or acquisition:

In case the company in which a beneficial owner holds shares in demat form

announces any corporate benefits like bonus, dividend etc. the beneficial owner

will receive the same directly in his demat account or bank account depending on

the nature of the benefit.

Dividend:

The company/registrar takes a list of beneficial owners from NSDL as on the

record date/book closure date. Based on this list, company makes payment of

dividend. If the company is making the payment through ECS, the company

TYBBI 41


will directly credit the dividend to the bank account registered by the

beneficial owner with the DP under intimation to the beneficial owner. If the

company is making the payment through a cheque/DD, the bank details will

be printed on the dividend warrant. The mode of payment of dividend etc is

decided by the company itself.

Bonus:

The bonus securities on the eligible securities in the beneficial owner’s demat

account are automatically credited to the beneficial owner’s demat account by

the company/registrar under intimation to the beneficial owner. This will be

reflected in the transaction statement for the period. In respect of the physical

holdings, the customer will receive bonus securities in physical form.

Rights issue:

The beneficial owner will receive an option to subscribe for the eligible number

of securities from the company/registrar. These securities may be in physical

form or in electronic form in the customer’s demat account. The customer can

exercise the same in the normal course. While exercising the option (in respect

shares both in physical or electronic form), the customer may mention the

demat account in which the securities allotted are to be credited provided the

company is available for demat with NSDL. Alternatively, the customer can

also ask for the securities in physical form.

Merger or acquisition:

Securities in the beneficial owner’s demat account is automatically credited and

debited by the company/registrar as per pre-declared ration under intimation to

the beneficial owner. This will be reflected in the transaction statement for the

period.

Public Issue

When subscribing for shares in a public issue, you can request for

securities, if allotted, to be credited directly to your demat account and

quote your demat account for the purpose in the application form.

After allotment, the securities will be credited directly to your demat

account under an intimation to you from the company/registrar. Such

credit is done before the date of listing of the securities on a date

TYBBI 42


considered convenient by the company/registrar. However, if the

details of the demat account specified in the form are incorrect, the

securities will be allotted in physical form and certificates will be sent

to you.

SEBI has announced that the shares of all companies going in for

Public offer will have to be compulsorily settled in demat form by all

investors. It is therefore advantageous for an investor to prefer the

allotment in demat form, so that the shares have higher liquidity.

Nomination

You can make a nomination of your account in favour of any person by filing up

the nomination details in the account opening form. This is to enable the nominee

to receive the securities after the death of all the holder(s) of the demat account.

Nominees can be appointed by individuals only. Non-individuals including

society, trust, body corporate, partnership firm, karta of Hindu Undivided Family,

holder of power of attorney cannot nominate. Where a minor is appointed as a

nominee, the name and address of the guardian is also required to be obtained.

Where a nomination has not earlier been made or where an earlier nomination is

ought to be changed, you can submit a duly filled-in nomination form at the

nearest Branch. The account holder, nominee and two witnesses must sign this

form and the name, address and photograph of the nominee must be submitted.

In case of the death of the sole holder or all the joint holders, the nominee must

submit a duly filled-in transmission form and give the notarised copy of death

certificate and an affidavit in the prescribed format. After verifying these

documents, the securities will be transferred to the account of the nominee.

Transmission

Transmission of securities refers to the transfer of securities from an account to

another as a result of the death of the sole/any of the holders of the former

account. For this the latter need not approach each issuing company or it’s R & T

TYBBI 43


Agent. Only the DP of the former account needs to be approached. Here the

transfer may be done to:

Surviving holder(s)

If the former account is a joint holding account and there is at least one

survivor, the survivor(s) can request the DP for the securities to be transferred

to his/their demat account.

Nominee where a nomination has been made

If there is no survivor amongst the account holders and a nomination had been

made by the holder(s) earlier, the nominee can request the DP for the securities

to be transferred to his demat account.

In addition to the documents specified under Common Requirements below, an

Affidavit duly completed by the nominee in the format specified by NSDL and

attested by a notary/magistrate should be submitted by the claimant.

Legal heir where a nomination has not been made

If there is no survivor amongst the account holders and a no nomination had

been done by the holder(s) earlier, the legal heirs can request the DP for the

securities to be transferred to his demat account. In addition to the documents

specified under Common Requirements below, a true copy of the Succession

certificate or Probate or Letter of administration, should be submitted by the

claimant.

If any of the above legal documents is not available and if the market value of

the securities held by the deceased in the demat account does not exceed

Rs.100000/- then the legal heir(s) can submit the following to make a claim:

Letter of indemnity supported by a guarantee of an independent

surety on a non-judicial stamp paper of Rs.200/- as per the NSDL

format. The indemnity should be attested by a Notary/Magistrate.

Letter of surety duly completed by the surety as per NSDL format.

An affidavit-cum-verification on a non-judicial stamp paper of

Rs.100/- as per the NSDL format. It should be attested by a

TYBBI 44


Notary/Magistrate.

No objection letter(s) from all other legal heir(s), as per NSDL

format.

Common Requirements and Effect

No transaction charges will be levied for transfer of shares from the old account

to the account of the claimant.

If the demat account of the claimant does not exist, a new demat account will

need to be opened. If the claimant is having a demat account but with another

DP, a proof of the same is required from the other DP. (Client master from the

DPM).

The claimant only needs to approach the DP. He need not lodge a claim for

transmission separately with each issuing company or its R&T Agent. The

following documents should be submitted with the request:

i

)

A copy of the death certificate duly attested by a notary or verified

with the original by an authorised person of the ICICI Bank branch.

i

i

)

An Off-market TIFD for the entire securities/ holdings for

transmitting the shares.

Demat Account Statement

If there is a transaction in the previous 30 days. The customer is sent a

transaction statement.

If there is no transaction in the previous 30 days but more 90 days have passed

since ending date of the last statement sent to the customer, a quarterly statement

is sent if there are some holdings in the customer’s account.

Customers who have opted for transaction statement “through e-mail” will get

their statements by 1st week of next month. This is subject to at least one

transaction during the previous month, otherwise statement of holdings via email

will be sent on a quarterly basis. At the end of financial year, they will get a

physical transaction-cum-holding statement for the entire year by 25th of April.

In addition, you will receive a physical copy of the annual statement to assist

TYBBI 45


you in filing income tax returns.

The e-mail statement will be authenticated by a digital signature obtained from a

Certifying Authority under the Information Technology Act, 2000. This will

allow you to verify that the statement is sent by ICICI Bank only and that the

contents of the same have not been altered during transmission. Please note that

the statements are sent via standard email and are therefore only as secure as

standard email transmission through the Internet. Since the email transmission is

not encrypted, it is not necessarily protected from unauthorized access.

It may be noted that on being registered for receiving statements by e-mail, the

annual service charge will be lower by Rs. 50/- per annum starting from when it

is next due.

Customers, who have opted for the “physical” transaction statement, will get the

transaction statement, subject to a transaction during the previous month,

otherwise, statement of holdings will be sent on a quarterly basis, as per the

following schedule:

Within Mumbai limits, by the 15 of next month

Out of Mumbai region, by the 20 of next month

You can receive your account statement by e-mail and can also see the updated

statement on www.icicibank.com. For both these facilities, you have to first

register. In case of any discrepancies in your account statement, notify us

immediately.

Registration for Internet/Phone Access & e-instructions.

To increase convenience to the customers while reducing work load at your end in

handling queries, there is a facility for the customer to directly access his demat

account 24 hours a day, 365 days a year through the internet and through phone.

A customer who holds an ICICI Bank demat account only and does not hold a

banking account can still register for the above access. It is not mandatory to hold

TYBBI 46



a banking account to be able to register for such access.

Internet Facilities available on www.icicibank.com

View transaction statement

View holdings

View status of requests submitted - TIFD/IDT, Demat, Pledge, Remat

View account details

Get the ISIN for a Security

Get Settlement Details

Request for a TIFD booklet

View Customer Ledger - his receivable account

View Bill Details

Pay his Demat bill online

e- Instructions- facility to transfer securities

Phone - Interactive Voice Response (IVR)

Details of last few transactions

Details of holdings

Request for a TIFD booklet

Get ISIN for a security

Get status of requests submitted - TIFD/IDT, Demat, Pledge, Remat

e- Instructions- facility to transfer securities

Further, the Call centre is also equipped to handle specific queries on the demat

accounts. For accessing the above facilities, the customer needs to register for the

same.

For accessing the above facilities, the application for registration should be done

in the prescribed form. The form can be submitted at any ICICI Bank branch

offering demat services.

ICICI Demat Services allows customer to access his demat account through the

following channels also

www.icicibank.com

TYBBI 47




IVR (Interactive Voice Response) at Call Center .

Both these channel require authentication before providing the access on

www.icicibank.com is allowed after the customer provides the User ID and the

password on the site access on the IVR is allowed after the customer provides the

Telephone Personal Identification Number (TPIN).

TPIN is sent to the customer by post on submitting a Channel Registration request

at any branch offering demat services.

On submission of the request, the customer is sent the following 3 envelopes:

TPIN (To be used for Phone Banking)

Infinity User ID (To be used for Internet Banking)

Password (To be used for Internet Banking)

In some cases, client may already have an User ID for his existing relationship

with ICICI Bank (could be a Bank account or a credit card...) and he may request

for his Demat account to be linked to the same User ID (which he is the first

holder). In such cases, after the linking, he will not be sent any communication.

He will start seeing his demat account also through the same User ID.

Mobile Banking

With Mobile Banking you have an option to remain updated while you are on the

move, without even having to make a phone call or a visit or logging on the

Internet.

ICICI Bank Mobile Banking for Demat Accounts can be divided into two

broad categories:

Request Facility

Alert Facility

The registration is common for both facilities. Please fill Mobile Alerts

Registration Form and submit to any ICICI Bank branch offering demat services.

The facility is completely FREE. You are not charged a single rupee by ICICI

TYBBI 48

http://www.icicibank.com/pfsuser/demat/Mobile_Alerts_Reg_Form.pdf

http://www.icicibank.com/pfsuser/demat/Mobile_Alerts_Reg_Form.pdf


http://www.icicibank.com/pfsuser/demat/dematbasics.htm#%23


Bank for alerts received by you.

Request Facility

We are pleased to announce yet another value adding feature called - “Pull

Alerts”. Using Pull Alerts, registered users can access information about their

demat accounts using a mobile phone.

As our customer you may have already experienced the convenience of our FREE

“Mobile Alerts” facility where-by activities in your demat account are relayed to

your mobile phone via SMS.

By registering your mobile number, you can get the following information at your

convenience. Customers who have already registered their mobile number for

Mobile Alerts can immediately start using this facility. Please note, this is a FREE

service: Some features of this service are:

Holdings Enquiry

Transaction Status

Bill Details

Request for ISIN

Alert Facility

Through this facility, you will receive a mobile alert in the form of

SMS whenever there is a significant event in your demat account. You

will receive mobile alerts when shares have got credited in your

account or if there is an issue with your transfer instruction. For

instance you gets Alerts for:-

When your TIFD / IDT gets successfully processed or fails.

For TIFD / IDT rejection reasons.

For Pledge creation and Closure request.

For Shares given for dematting has credited or rejected in your demat

account.

TYBBI 49


For Remat request given and processed successfully.

Credits of shares from any other party to your account.

For any corporate action taken in your account.

Consolidation Demat Account

Consolidate your physical certificates in various name combinations in one GO

and without any HASSLES!

Consolidation Demat Account does it for you. You can now:

1. Demat all your physical shares in various holding patterns.

Father + Mother + Son

Mother + Daughter

Son + Grandmother

Or any other combinations s

E.g. If you hold ICICI Bank shares in physical form in different combinations of

names, you can consolidate all of them into one single demat account.

How does it work?

To dematerialise your physical shares in various holding patterns, you need to

open Consolidation Demat account for each pattern. These accounts will remain

open temporarily, for three months. Once all your shares are dematerialised, we

will transfer them to an existing ICICI Bank Demat account specified by you.

Note: This facility is not available for NRIs.

Billing & Payments

The bills are generated in the beginning of each month for the previous month.

The due date is mentioned in the bill. However, it is not viable for us to send bills

with amount less than a certain cut-off amount.

Therefore, we are generating bills for only that customer whose bill amount is

greater than or equal to the cut-off amount. At present, the cut-off amount is Rs

TYBBI 50


50.00.

It is important to note that, if a customer has made transactions which amount to

less than the cut-off amount, the bills will not displayed on the Intranet ledger,

therefore, please do not assume ‘no bill details’ equals ‘no transactions’.

Such customers will receive a bill in the next quarter or whenever the bill amount

exceeds the cutoff amount.

Details of Bills:

The bills contain the following details on the first page

Opening Amount due from you:

This is the amount outstanding from the customer at the beginning of the

billing period.

ICICI Bank Charges:

This is the sum of all charges levied by ICICI Bank Demat Services for

the billing period as per the schedule of charges.

NSDL Charges:

This is the sum of charges levied by NSDL on ICICI Bank in respect of

the account for the billing period as per the rates applicable for the

period. This is payable in addition to the ICICI Bank charges as per the

schedule of charges.

Service Tax:

Service Tax has been changed to 12.24% from 10.2% w.e.f 18.04.2006 as

per the finance bills received. This % may change depending on

government notification.

Payments received from you:

This is the sum of amounts received from the customer during the billing

period. Payments received after the billing period will be reflected in the

next bill.

Credits given to you:

TYBBI 51


This is the sum of credits given to the customer during the billing period.

Credits given to him after the billing period will be considered in the next

bill.

Net payable by you:

This is arrived as: Opening Balance + Total Charges for the period -

Receipts Credit Notes.

Please pay:

This is the amount payable by the customer.

Charges

Charges are computed on daily basis as per the price file received from

NSDL

Recoveries

Credit Notes

Mode of recovery

Direct Debit

If you hold an ICICI Bank account and have given a mandate for recovery of

charges from such account, the charges are recovered directly from your bank

account on or after the due date. Direct Debit recovery is done twice, one on due

date and second is on 1st week of next month.

ECS

If you hold a bank account with a bank other than ICICI Bank and have given a

mandate for recovery of charges from such account, the charges are recovered

directly from your bank account on or after the due date.

Cheque

If either of the above is not applicable, you should make the payment by

cheque/DD by the due date. When the amount remaining to your credit goes

below the specified threshold, you should replenish the same as per the rate card.

ICICI Bank reserves the right to charge interest @24% p.a. on amounts

remaining outstanding after the due date. However we are now charging

RS.100/- for cheque return cases.

TYBBI 52


Change of Mode of recovery from Direct Debit/ECS to

Cheque/DD mode: If you are on a mode of recovery wherein your bill amount

is recovered directly from your bank account and you wish to discontinue the

same, you are required to request for the same in writing in the prescribed form.

However, you are required to provide an advance as per the rate card applicable to

you. Your charges will be adjusted from this advance. If you close the account

and there is an amount lying to your credit, the same is refundable to you.

Suspension

If the payment has not been received after 15 days of due date.

The intimation letter sent to client to clear his outstanding within

7 days from the receipt of the letter otherwise the account would

be suspended. If the payment has been received within 7 days the

account will not be suspended. If the payment not received

account will be suspended. On receipt of the payment the account

will be resumed.

Change of Address & Bank Details

You can request for the following through a prescribed form:

Change of Address

Change of Bank Details for receiving dividend

Direct debit Mandate

Change of Address

The following requirements should be complied with:

TYBBI 53


The Client (or his authorised representative) should personally visit the branch.

In case of a corporate, at least one of the authorised signatories should visit the

office of the Participant in person. The Client (or a joint holder or his

authorised representative) should sign the request in presence of the branch

officer. In case of a corporate, at least one of the authorised signatories should

sign the request in presence of the branch officer. The application should be

signed by all the holders

The following documents should be submitted along with the

request:

Proof of Identity (To be taken for all joint holders):

1. Passport

2. Voter Id Card

3. Driving License

4. PAN Card (with photograph)

5. MAPIN card

6. Credit cards/Debit cards issued by Banks with applicant’s photo.

7. Employee Identity card with applicant’s Photo, issued by

Central/State Government and its Departments,

Statutory/Regulatory Authorities,

Public Sector Undertakings,

Scheduled Commercial Banks,

Public Financial Institutions,

Professional Bodies such as ICAI, ICWAI, ICSI and Bar

Council.

8. Identity card/Document with applicant’s Photo, issued by


Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council

TYBBI 54


Proof of Address (To be taken for all joint holders)

1. Ration Card

2. Passport

3. Voter Id

4. Driving License

5. Bank Statement/Passbook

Verified copies of

Electricity bills (not more than two months old),

Residence Telephone bills (not more than two months old) and

Leave and License agreement/ Agreement for sale.

6. Self-declaration by High Court & Supreme Court judges, giving the new

address in respect of their own accounts.

7. Flat allotment letter having address issued by

Central/State Government and its Departments,

Statutory/Regulatory Authorities,

Public Sector Undertakings,


Public Financial Institutions,

Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council

Change of Bank Details for receiving dividend

The Bank account details attached with each demat account are used by

Registrars/Companies to make dividend/interest payments. As per a recent

SEBI circular, it is mandatory for Registrars/Companies to make

dividend/interest payments by ECS wherever bank details of the investors are

available. Submit a cancelled cheque of the account

Direct debit Mandate

TYBBI 55


You can also give a mandate for recovering demat charges directly from your

account. All bank account holders (even if they are not holders of the demat

account) should have signed the mandate portion of the request form.

Change of Rate Card :

You can shift from

Standard scheme to the frequent trader scheme

Frequent trader scheme to the standard scheme

In case of shift from the frequent trader scheme to the standard scheme, you

may make the request any time but it would be effective from the next

financial year i.e. April 1.

ICICI Bank offers a bond scheme to enable bondholder(s) of various

companies to keep their bonds in dematerialized form. This scheme attracts

lower charges, as transactions in bonds are relatively low. However, if there

is any transaction in such accounts for equity shares, the account will

automatically get shifted to standard rate card and you will be charged Rs,

251/-

Closure of Account

If you need to close your demat account, you should make the request for the

same in the prescribed form. The account closure form is available at the

nearest Branch. Submit the duly filled up form at the nearest Branch. Please

ensure that:

There are no holdings in the account or you have requested for transfer of all

holdings in your account closure request

You have paid all your dues: Ask for a provisional statement of charges from

the branch. You should pay the amount due as per this statement before your

account can be closed.

Charges on transferring securities on closure of the account are the same as for

TYBBI 56


normal transfers. Earlier the NSDL portion was waived but now NSDL has

withdrawn this waiver.

Account Security

Holding securities in demat account is quite like having money in your bank

account. You need to exercise all the precautions in demat transactions as you

do in your bank account.

Please keep the TIFD/IDT/Pledge booklet safely and do not lend slips to anyone.

Do not share the details of your Demat account with anyone else

Accept the TIFD/IDT/Pledge booklet from the DP only if it has a pre-printed serial number as well as your Demat account number pre-stamped on each slip.

Do not sign on a TIFD/IDT/Pledge slip unless it is completely filled

up.

Please check all your transaction statements carefully to see whether all debits were authorised by you and whether all credits belong to you.

If possible use the web/email facility to check your transactions as frequently as you can.

When you are writing your instructions on the TIFD/IDT/Pledge slip, strike out the empty space on the slip.

Give ‘account freeze’ instructions to ICICI Bank if you do not intend to operate your account for a long time. Even while your account is frozen, the system allows automatic credit of securities to you. Give ‘account defreeze’ instructions whenever you want to resume operations of your demat account

Intimate your DP regarding any discrepancies in the account.

Revised Depository Service Charges

TYBBI 57


Charge Head Standard Charges

Sub broker Charges

A/c Opening Nil Nil

Annual Service Charges Rs. 500/- (Rs 450/- : email)

Rs. 1250/-(1200/- :e-mail)

Agreement Stamp Paper Rs. 100/- Rs. 100/-

Buy - Market and Off-Market Nil Nil

Sell - Market and Off-Market (% of transaction value) – Max. Rs. 500 for debt instruments :

For trade done on icici.com Nil Nil

For instruction submitted through Internet (e-instructions)

0.04%(Min. 10/-)

0.02% (Min. 5/-)

For instruction submitted through Call Centre

0.04% (Min.15/-)

0.02% (Min. 10/-)

For instruction submitted through Branches

0.04% (Min. 30/-)

0.02% (Min. 15/-)

Rejection/fails Rs. 30 /- Rs. 15/-

Extra charges for processing of instructions submitted on the execution date late:

For instruction submitted through Internet

Nil Nil

For instruction submitted through phone

Nil Nil

For instruction submitted through Branches

Rs. 10/- per ISIN

Rs. 10/- per ISIN

Dematerialisation :

For each request form Rs. 35/- Rs. 35/-

Extra for each certificate Rs. 2/- Rs. 2/-

Rematerialisation (For each request form)

Rs. 20/- Rs. 20/-

Closure of Account Nil Nil

Pledge Creation /Closure/Confirmation

If ICICI Bank is the counter party

0.02% (Min.15/-)

0.02% (Min.15/)

If ICICI Bank is not the counter party

0.04% (Min.30/-)

0.04% (Min.30/)

Additional Account Statements Rs. 20/- Rs. 20/-

Frequently Asked Questions

Account Opening & Operations :

TYBBI 58


1. Can I open more than one account with ICICI Bank Demat?

Yes, you can open more than one account with ICICI Bank Demat. There is

no restriction on the number of accounts you can open with the same

Depository Participant (DP).

2. Do I have to keep any minimum balance of securities in my account?

No, there is no prescribed minimum balance. You can have a zero balance

in your account.

3. Can someone else operate my account on my behalf on the basis of a

power of attorney?

Yes, if you authorize any person to operate your account by executing a

power of attorney (POA) and submit it to us, that person can operate the

account on your behalf. If you have given POA earlier and now wish to operate

the account yourself, the POA has to be revoked by you in writing.

4. How do I register a change in my signature with ICICI Bank Demat?

You would have to make a request in writing. You would also have to get

your signature duly attested by your banker, with whom you hold the bank

account that has been specified for receipt of dividend.

Dematerialisation:

1. Can I dematerialise all my depository eligible securities through the

same account?

Yes. You can choose to have all your securities deposited in a single

account provided that the securities have the same holders.

2. Can I dematerialise shares, which are pledged with a bank, which is a

DP as well?

Yes, you can, with the permission of the bank with whom such shares are

pledged.

TYBBI 59


3. Can odd lot shares be dematerialised?

Yes, Odd lot share certificates can also be dematerialised.

4. How do I demat shares with Pre-Marital / Maiden names?

In such cases you need to submit a certified true copy of the marriage

certificate along with the Demat Request Form (DRF), when you give your

shares for dematting. Also provide an attested new specimen signature.

Trading /Settlement :

1. Can I buy and sell shares through ICICI Bank Demat?

No, shares can be bought and sold only through a stockbroker. ICICI Bank

Demat helps in delivering the shares against a sell transaction or receiving the

shares for a buy transaction. You can open an account with icicidirect.com to

avail of seamless trading and settlement.

2. Can I deliver dematerialised securities against an obligation in physical

segment, in all stock exchanges?

Yes, SEBI has permitted dematerialised securities to be delivered against

obligations in the physical segment at the stock exchanges connected to the

depository.

2. 3. Is the facility of delivering dematerialised securities in the physical

segments of the stock exchanges, available only for those securities that

are to be compulsorily sold in the demat segment of stock exchanges by

institutions?

No, dematerialised securities of all the companies that are eligible for

dematerialisation can be delivered against obligations in the physical segment.

This also applies to delivery against auction of securities in the physical

segment.

SHRI CHINAI COLLEGE OF COMMERCE AND ECONOMICS

NAME: ________________________________________________

TYBBI 60


DESIGNATION: ________________________________________________

CONTACT NO.: ________________________________________________

SIGNATURE: ________________________________________________

SURVEY FOR PROJECT ON DEMAT SERVICES (ICICI BANK)

Are you aware about Demat services provided by Banks?

Yes No

Do you have a demat account for your share trading?

Yes No

If yes, which bank___________________________________________

Are you planning to have a demat account in any bank for your share

trading in future?

Yes No

Which type of bank would you like to prefer for pursuing demat

services?

Private Public Foreign

If private, then will you like to experience ICICI Bank demat services?

Yes No

What do you think the procedure for getting demat services is_

Convenient Lengthy

Will you like to get demat services with convenience, security and cost

saving from ICICI Bank?

Yes No

Suggestion: _____________________________________________________

Project Guide: Prof. Nishikant Jha. Survey by:

Shubhangi Kate.

TYBBI

Signature:

Survey Report

TYBBI 61


According to survey results done on the demat services from the 1st August,

2007 to 31st August, 2007 consumers are more prefer to have demat account for

convenience in trading with shares.

In survey I have asked few questions to customers and their response was as

follows:

Demat Services

This chart shows that there is approximately 60% aware about demat services

among the people and still aprox 40% people are unaware about it.

There are 35% demat account holders among 60% people who are aware with

this concept.

25% people prefer private banks to experience the demat services and 10% are

with public banks for the same.

Interview of ICICI Bank

TYBBI 62


I had visited ICICI Bank, Andheri (West) branch to Mr. Sanjeev Panday

(Branch Operations Manager) and Ms. Abha Gupta (Officer- Customer

Relations) and asked them a few question for gathering information related to

their demat services, their response for the questions was as follows:

1. What is the importance of converting shares into demat form?

Because, it is more convenient to trade with E-shares than physical form of

shares.

2. How ICICI Bank operates demat services?

ICICI Bank holds securities in account safely and transfers without handling

them between accounts.

3. Is the bank providing any additional benefits to the regular account

holder?

Yes, we provide many additional benefits to our regular customer like they

need not to present more documents to have an account, no account opening

charges, etc.

4. Through the demat services in your bank, is the customers of your bank

are increasing?

Yes, customers of the bank are increasing after we have started to provide

demat services.

5. Is ICICI providing any other service related to financial market?

Yes, ICICI providing wide choice of products for investing in the stock

market like Derivatives, Mutual Funds, IPO’s, Life and General Insurance,

Commodities through ICICI direct. Com.

Conclusion

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And as I conclude it is clear that DEMAT SERVICES are a boon for mankind

who trades in share market as it is a paperless, time saving, cost saving and

secure.

For many customers, demat services are becoming the only way to trade

conveniently with the share market Having the look at the increasing number of

demat account holders it is clear that in future there won’t be any problem of

trading in shares.

Due to all these features of demat services the customer is more likely to prefer

the E-shares than holding papers and this may also lead to alienation of the

customers.

In addition, demat services are also becoming a competitive mark for many

banks.

Therefore, it is imperative to ensure that the customers experience with the

demat account safe and secure.

BIBLIOGRAPHY

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WEBSITES:

www.icicibank.com

www.cdsl.com

www.nsdl.co.in

www.yahoo.com

www.google.com

www.sify.com

www.surfindia.com

www.gmail.com

www.rediffmail.com

www.wikipedia.com

OTHER SOURCES:

Membership Guide of ICICI Bank Demat Services.

Visit to ICICI Bank branch offering Demat Services.

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http://www.wikipedia.com/

http://www.rediffmail.com/

http://www.gmail.com/

http://www.surfindia.com/

http://www.sify.com/

http://www.google.com/

http://www.yahoo.com/

http://www.nsdl.co.in/


demat services

Economy & Finance