dell technologies unified workspace€¦ · dell technologies refers to our family of brands, and...

1 of 30

Internal Use - Confidential

Dell Technologies

Unified Workspace

Daniel Schoberegger

Business Development Manager, ALPS, Dell Austria GmbH

The Digital Future

2

Workforce Transformation

We believe technology should:

• Help people work the way they

want

• Improve productivity, simplify

management, enhance security

• Enable you to put your

employees first.

2 of 30 Internal Use - Confidential

3 of 30

The new workforce

Engage in some work outside

a traditional office81%

Work in 2+ places76%

Work in 3+ places52%


4 of 30


Balancing workforce transformation complexity

Nearly 7 full workdays

to deploy 1000 devices

ITDMs spend up to 25% of

their time monitoring and

troubleshooting

53% of IT leaders are struggling

to keep up with the increasing

diversity of devices

5 of 30


A partner with

knowledge and

expertise

77%

A partner who helps

free up internal IT

resources

A partner with the ability

to scale deployment

on demand

89% 48%

What our customers told us they need most:

Trusted

Security

Modern

Management

Services &

SupportAward-winning

Devices

DEPLOY SECURE MANAGE SUPPORT

Dell Technologies Unified Workspace

Industry’s most comprehensive solution to deploy, secure, manage, support

virtually all devices from the cloud


7 of 30


We deliver an intelligent, unified approach to IT that enables choice and business innovation

with simplified lifecycle management solutions for IT and

ready-to-work experiences for end users.

8 of 30


Deploy

ProDeploy Client Suite in the Unified Workspace

Legacy PC deployment

ProDeploy in the Unified Workspace

Contact Sales

or Channel

Provisioning systems with Dell saves up to nearly a week of IT time

per 1,000 devices deployed


10 of 30


Five steps to day-one productivity

• Export apps from Workspace ONE as PPKG filetype

• Use VMware configuration tool to create Windows Unattend.XML file

• Send PPKG and Unattend.XML file to Dell via secure FTP

• Choose from latest 3 versions of Windows 10 to apply on device

• Dell boots device in audit mode and applies OS, drivers and PPKG

• Dell reseals device with Unattend.XML file

• Dell ships device directly to user or to IT based on customer preference

• User powers on, enters credentials and starts working

• Workspace ONE applies policy, user specific apps and more with continued management

Define user workspace in Workspace

ONE

1

Send desired workspace

set-up to Dell

Dell applies workspace to

device in factory

Dell ships device directly to user or IT

User is ready to work on first

boot of device

2 3 4 5

11 of 30


Customers choose their pathto modern deployment

Enroll into VMware Workspace ONE for

modern management

ProDeploy in the Unified Workspace

Our flagship Dell Technologies deployment solution using VMware

Workspace ONE

Ideal for hybrid environments with diverse devices and operating systems

ProDeploy Plus can reduce

deployment time by up to 56%

Register into Microsoft Intune

or enroll into VMware

Workspace ONE for

management

ProDeploy and ProDeploy Plus

For customers early in their Windows 10 or cloud app

journey

Ideal for customers needing onsite installation and data

migration

Dell Provisioning for Windows Autopilot

For customers using Microsoft solutions

Need Azure AD Premium for directory service

Ideal for remote workers using SaaS applications

12 of 30


ProDeploy Client SuiteDeploy PCs with greater speed, lesser effort and more control

ProDeploy PlusProDeploy Basic Deployment

ProDeploy Plus can reduce deployment time by up to 56%*

NEW & Add-on: Dell Provisioning for

VMware Workspace ONE

NEW & included: Dell Provisioning for


NEW & included: Dell Provisioning for


Add-on Imaging Imaging (included) Imaging (included)

TechDirect Portal

BIOS settings

Asset tagging and reporting

+ 24x7 onsite installation

+ Data and settings migration

+ Connected Configuration

+ 30-day post-deploy configuration

assistance

13 of 30


Secure

14 of 30


Days before a silent

attack is detected

Of end users share

confidential data

externally

Security professionals

needed by 2021 to fill

labour shortage

Cyber attacks are evolving and creating new challenges

!

External

threats

User

behaviorLimited security

resources

3.5M108 72%

Make the impossible possible with

Dell Technologies for Trusted Endpoint Securitydelivers security solutions that help protect the entire ecosystem,

giving customers the freedom and peace of mind to focus on other strategic workforce transformation initiatives (like moving to the cloud

or enabling remote work).


16 of 30


Trusted Devices

Protect your business and retain your competitive advantage with cutting edge threat protection.

Trusted Devices

Security begins with the endpoint and creates a foundation for protecting your environment, knowing the device is trusted.

Dell is your trusted security partner

Built-in security

Most securecommercial devices

Comprehensive ecosystem protection

Integrated solutions with security leaders

Smart collaboration

• SafeID

• SafeBIOS

• SafeScreen (2H)

• VMware

Workspace ONE

• SafeGuard &

Response

• SafeData

Trusted Access

Securely access your work from any device anywhere.

17 of 30


Built-in security on Trusted Devices

SafeIDOnly Dell secures end user credentials

with a dedicated security chip1

SafeBIOSVisibility to unplanned BIOS

changes with Dell exclusive off-host

BIOS verification

SafeScreenDigital privacy screen with 30% less

battery drain than the competition

18 of 30


Trusted Access with VMware Workspace ONE

Validate:Validate the state of the end user, device, apps and network to determine appropriate corporate access level

Monitor:Continuously access risk, trust and other conditional details to providereal-time compliance state

Prevent:Require multi-factor authentication, remove data with enterprise wipe or block access when high-risk usage is detected

✓

✓

✓

19 of 30


Trusted Data with SafeGuard and Responsepowered by Secureworks

DetectPrevent Respond

Next Gen

AntiVirus (NGAV)

Stops unknowns

AI / machine learning

Efficient processing

Endpoint Detection &

Response (EDR)

Stops non-malware

Requires significant security

personnel (EDR)

Managed Endpoint

Detection & Response

Managed EDR gives customers

actionable insight

Incident Response

Highly skilled security

personnel to hunt, detect and

remediate threats

Augments existing security staff

– flex model

20 of 30


Trusted Data withSafeData

Protect, control and monitor data

across any application, device or OS

all without disrupting user workflows—

enabling smart collaboration

Foundations to Trusted Data

• Collaboration must be secure

• Fines and penalties for not protecting data are growing

• Data breaches cause brand damage

21 of 30


Manage

22 of 30


VMware Workspace ONE enables IT and end usersYou don’t need to compromise IT time and resources to transform the business

Flexible, simplified, secure

environment for IT

Faster, smarter experiences

for end users

23 of 30


Unified endpoint

management for a heterogeneous

environment

Mo

bile

De

skto

pT

hin

gs Non-

Traditional

Endpoints

Simplified management across rugged, wearables,

sleds, kiosks and IoT

Best-in-class iOS support with DEP, VPP and Apple

School ManageriOS

Modernise management for macOS High Sierra

support with MDM + Apple DEPmacOS

Windows 10

Not just Win10 MDM, but complete PCLM across

policy, patch, security and software distribution

Localised in 17+ languages

with 24/7 global support

Scalable, cloud-first,

multi-tenant architecture

EMM/UEM leader with

largest market share

Integrated Workspace

ONE identity-defined app

catalog

Unique Chrome OS device management,

in partnership with GoogleChrome OS

The deepest Android Enterprise and

Samsung Knox supportAndroid

24 of 30


Deliver a unified experience regardless of device or OS

Self-service

empowermentReady to work

experience

Always

up to dateActionable

insights

Zero-trust

security

Simplification through intelligent automation

Managed from the Cloud

25 of 30


Partnering with Dell and VMware for a Unified Workspace

AWAR D - W I N N I N G P C s

144 awards and honors for product

innovation from CES

E AS I E S T D E P L O Y M E N T

Simplified low-touch provisioning and

cloud configuration

ALWAY S U P - T O - D AT E

OS updates, patches and firmware changes

over-the-air on any network

M O D E R N M AN AG E M E N T

Comprehensive management across PC

stack (firmware, OS, app and data)

M O S T S E C U R E

Predict, prevent and protect the most secure

commercial devices

E N D - T O - E N D S E R V I C E S

Real-time, end-to-end services from Dell

to ensure 24/7 support

Workspace ONE powered by AirWatch technologyDell Client Command Suite

26 of 30


Support

27 of 30


ProSupport Plus

All the features of ProSupport and:

Predictive, proactive, automated support

Designated Technology Service Manager*

Repair services for accidental drops, spills and surges

Hard drive retention after replacement

Maintenance to innovation ProSupport Client Suite

ProSupport

24x7 direct access to ProSupport engineers

Same and next business day onsite parts and labour response

Single source support for hardware and software issues

Automated, proactive support

Same and next business day onsite service

after remote diagnosis

Automated case creation with notification

Easy, self-service online portal to manage

support requests and dispatch parts

Ease

Access to consistent, single-source expertise for hardware and software

6 Global Command Centers monitor field service events

24,000+ support engineers in 165+ countries

Experts

Predictive analysis for issue prevention and optimisation enabled by SupportAssist

Up to 13 fewer steps to resolve a failed hard drive than key competitors*

Monthly history & contract reporting*

Insights

*Remote TSM is mandatory minimum offer requirement for ProSupport Flex; Available for ProSupport Plus customers with 500 or more ProSupport Plus systems.

Customers must commit to purchase 1,000 Dell client assets with ProSupport Flex within 12 months.


28 of 30


Faster resolutions with ProSupport Plus with SupportAssist

* Source: Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary.

Full report: http://facts.pt/L52XKM

Significantly reduce time

to resolve a hard drive

failure*

11x faster than the competition

Up to

92%lesser time

to resolve

Up to

68%fewer steps

in the support process

98% of Secureworks

clients say they see value within 60 days

Reduce time to deliver

core applications to

employee from 2

hours to just over12 minutes

92% lesser time

spent resolving a failed hard drive

Provisioning systems

with Dell saves IT up

to a week of time per

1,000 users

DEPLOY SECURE MANAGE SUPPORT

Dell Technologies Unified Workspace

your answer to Workforce Transformation


30 of 30


dell technologies unified workspace€¦ · dell technologies refers to our family of brands, and...

Documents