delivery handled by schraff - fedex partner in peru -see the pictures

8
1 A delivery by FEDEX, see the pictures (November 21, 2012) 1. Parcels 1 to 6 See the pictures below Six parcels tinkered with, forced upon and visibly open. Merchandise missing, items falling out, wet and ruined. FEDEX just dropped the parcels in this appalling state in reception, with the concierge of the building (addressee is on the 40 th floor). FEDEX did not follow protocol to call client to come down and review the parcels and merchandise and see whether they parcels would be accepted or rejected.

Upload: servicefailure

Post on 29-Nov-2014

412 views

Category:

Business


1 download

DESCRIPTION

 

TRANSCRIPT

Page 1: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

1

A delivery by FEDEX, see the pictures

(November 21, 2012)

1. Parcels 1 to 6

See the pictures below

Six parcels tinkered with, forced upon and

visibly open. Merchandise missing, items

falling out, wet and ruined.

FEDEX just dropped the parcels in this

appalling state in reception, with the

concierge of the building (addressee is on

the 40th floor).

FEDEX did not follow protocol to call client

to come down and review the parcels and

merchandise and see whether they parcels

would be accepted or rejected.

Page 2: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

2

FEDEX then moved down the road. It claims

that it delivered the 7th package at the

wrong address (actually a hotel). Receiving

staff at the hotel say they do not have the

parcel. It has disappeared.

Page 3: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

3

Page 4: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

4

Page 5: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

5

Page 6: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

6

Page 7: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

7

2. 7TH Parcel delivered to the wrong

address, so FEDEX says, the problem is that

it is a hotel and management says they did

not receive the parcel.

3. Has FEDEX assumed responsibility?

Page 8: Delivery handled by Schraff - Fedex partner in Peru -See the pictures

8

One moth and a half later, the answer is

no.