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BSBPMG515A Manage Project Human Resources and BSBWOR502B Ensure Team Effectiveness Online Delivery

Delivery and Assessment Guide

Northern Sydney Institute School of Business and Finance

Crows Nest Campus


Table of ContentsFacilitator and Head Teacher Contact Details....................................................................................3

Unit of Competency: BSBPMG515A Manage Project Human Resources (Ungraded)........................3

Elements.....................................................................................................................................3

Unit of Competency: BSBWOR502B Ensure Team Effectiveness (Graded)........................................4

Elements.....................................................................................................................................4

Resources...........................................................................................................................................5

Assessment........................................................................................................................................ 5

Assessment Task 1: Individual Assignment (some components are graded – 60%)...................6

Assessment Task 2: Knowledge Test........................................................................................10

Part A Ungraded. Part B – 20%.................................................................................................10

Student Instructions.................................................................................................................10

Assessment Task 3: Forum postings – 20%...............................................................................11

Additional Assessment Information.........................................................................................12

Appendix A – Assessment Task 1 - Workbook for Manage Project Human Resources and Ensure Team Effectiveness...........................................................................................................................14

Manage Project Human Resources Element 1: Plan Human Resources...................................14

Manage Project Human Resources Element 2: Implement Personal Training and Development................................................................................................................................................. 14

Manage Project Human Resources Element 3: Lead the project team....................................15

Ensure Team Effectiveness (35 marks).....................................................................................15

Manage Project Human Resources Element 4: Finalise human resource activities..................17

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of 18 Revision Date: 17/07/2013


Facilitator and Head Teacher Contact DetailsFacilitator Name: Alison Roberts

Email Address: [email protected]

Other contact details: 9942 0234

Facilitator Name: Sue Stubbs


Head Teacher Name: Len Koles, Business Services


Other contact details: 9942 0095

Unit of Competency: BSBPMG515A Manage Project Human Resources (Ungraded)

Elements

Element Performance Criteria

1. Plan human resources 1.1 Determine resource requirements for individual tasks to determine required project personnel levels and competencies1.2 Establish project organisation and structure to align individual and group competencies with project tasks1.3 Allocate personnel to the project to meet planned work outputs throughout the project1.4 Apply human resource management (HRM) methods, techniques and tools to support the engagement and performance of personnel

2. Implement personnel training and development

2.1 Negotiate, define and communicate clear project role descriptions2.2 Identify, plan and implement ongoing development and training of project team members to support personnel and project performance2.3 Measure individuals' performance against agreed criteria and initiate actions to overcome shortfalls in performance

3. Lead the project team 3.1 Implement processes and take action to improve individual performance and overall project effectiveness3.2 Monitor and report for remedial action internal and external influences on individual and project team performance and morale

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mailto:[email protected]

mailto:[email protected]

Delivery and Assessment GuideElement Performance Criteria

3.3 Implement procedures for interpersonal communication, counselling and conflict resolution to maintain a positive work environment3.4 Identify and manage inter-project and intra-project resource conflict to minimise impact on achievement of project objectives

4. Finalise human resource activities

4.1 Disband the project team according to organisational policies and procedures4.2 Identify and document human resource issues and recommended improvements

The complete unit of competenc y is available on the Training.Gov.Au website.

Unit of Competency: BSBWOR502B Ensure Team Effectiveness (Graded)

Elements

Element Performance Criteria

1. Establish team performance plan

1.1.Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2.Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3.Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1.Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2.Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3.Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4.Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork 3.1.Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2.Support the team in identifying and resolving work performance problems

3.3.Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for

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http://training.gov.au/TrainingComponentFiles/BSB07/BSBPMG515A_R1.pdf

Delivery and Assessment GuideElement Performance Criteria

all stakeholders

4. Liaise with stakeholders 4.1.Establish and maintain open communication processes with all stakeholders

4.2.Communicate information from line manager/management to the team

4.3.Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4.Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

The complete unit of competency is available on the Training.Gov.Au website.

ResourcesThe following resources are required for this unit:

Resource Additional Information

A Guide to the Project Management Body of Knowledge 5th Edition

A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Newtown Square PA, Project Management Institute, 2013, 5th edition ISBN13: 978-1-935589-67-9

Optional: Project Management in Practice

Project Management in Practice by Pearson, Larson and Gray, McGraw-Hill, 2013, ISBN13: 9781743077238

studEspace (Learning Management System)

Manage Project Human Resources Site and Ensure Team Effectiveness at: http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html

Assessment

Task Overview Due Date Weighting Unit of Competency Elements

1. Individual Assignment Refer to your timetable

Satisfactory/ Not Satisfactory

BSBPMG515A Manage Project Human Resources

60% BSBWOR502B Ensure Team

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http://nsfsakai.nthsydney.tafensw.edu.au/library/skin/nsi/home.html

http://training.gov.au/TrainingComponentFiles/BSB07/BSBWOR502B_R1.pdf

Delivery and Assessment GuideTask Overview Due Date Weighting Unit of Competency

Elements

Effectiveness

3. Knowledge Test – 13 short answer questions Part A: 6 questions Part B: 7 questions

Refer to your timetable

Satisfactory/ Not Satisfactory

BSBPMG515A Manage Project Human Resources (Part A and B of Knowledge Test)

20% BSBWOR502B Ensure Team Effectiveness (Part B of Knowledge Test only)

3. Forum postings Refer to your timetable

20% BSBWOR502B Ensure Team Effectiveness

Assessment Task 1: Individual Assignment (some components are graded – 60%)Student Instructions

This assessment task consists of two parts. The Unit BSBWOR502B Ensure Team Effectiveness is a graded unit. The Unit BSBPMG515A Manage Project Human Resources is assessed as competent/not yet competent.

Project Choice

Your selected project must be agreed between you and your facilitator so that its methodology, tools and techniques conform to the performance requirements of each Unit of Competency before you start work on the unit.

You may use the same project for all units in this Course, unless your selected project changes during the Course or cannot conform to the performance requirements of any of the Units of Competency. If either or both of these events occur during your course, you must contact your facilitator to find out what you need to do to continue to satisfy the Course performance requirements and achieve competency.

The project must be within an organisation, business or you are operating as a consultant.

Your selected project must have:

a comprehensive, detailed and integrated project management plan a formal communications plan a dedicated and project-based budget formal and planned engagement with a wide range of stakeholders a documented risk, issues and change-management methodology

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Delivery and Assessment Guide a quality plan with assurance and control processes a project team-based environment.

Workbook

You have two options to satisfy the performance requirements for Assessment Task 1.

Option 1: Use the Workbook provided in Appendix A to answer the questions.

All your answers to the questions must be applied to your project, unless otherwise stated.

Your answers must demonstrate that you can or have applied what you have learnt to your project, regardless of whether you have undertaken all the performance requirements in your workplace.

Theory answers without reference to your experience will not be assessed as satisfactory.

Your answers for all questions must be satisfactory to achieve competency.

Option 2: You can submit workplace documents as evidence instead of using all or parts of the Workbook. If you use this option:

You must be the author of documents. Your documents must be less than four years old. You are required to map your workplace documents to the Assessment criteria on a

mapping document which will be provided on request by your facilitator. Submission of both workplace documents to satisfy the assessment criteria and the

completed mapping document are required to achieve a satisfactory result. Both your workplace evidence documents and all your answers for the questions you

have answered in the workbook must be satisfactory to achieve competency.

Submission

Note: It is important for project management to show you can meet deadlines.

Assignments will be submitted by uploading documents to the Assignments area in studEspace – electronic copies are required for audit purposes. More than three attachments for a submission will not be accepted. Accepted file types are: MS Word, MS Excel, MS PowerPoint, MS Project, MS Publisher and PDF. Versions accepted are 2003 onwards.

Feedback and Resubmission

You will receive your feedback within two weeks - you will be notified by email by your facilitator when results are available. You will need to visit this Assignments area in studEspace and down load your feedback.

Where students answers are deemed not satisfactory after the first attempt a resubmission may be requested. If a student has demonstrated consistent effort in the learning of a module then, at

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Delivery and Assessment Guidethe teacher’s professional discretion, the student may be awarded a resubmission. This resubmission must be made as soon after the initial assessment as possible.

Criteria for competency – Assessment Task 1 – all parts

To achieve competency in BSBPMG515A Manage project human resources, you are required to demonstrate knowledge, skills and experience to:

determine resource requirements for individual tasks to determine required project personnel levels and competencies

establish project organisation and structure to align individual and group competencies with project tasks

allocate personnel to the project to meet planned work outputs throughout the project apply human resource management (HRM) methods, techniques and tools to support the

engagement and performance of personnel negotiate, define and communication clear project role descriptions identify, plan and implement ongoing development and training of project team members

to support personnel and project performance measure individuals' performance against agreed criteria and initiate actins to overcome

shortfalls in performance implement processes and take action to improve individual and project team performance

and morale monitor and report for remedial action internal and external influences on individual and

project team performance and work implement procedures for interpersonal communication, counselling and conflict

resolution to maintain a positive work environment identify and manage inter-project and intra-project resource conflict to minimise impact on

achievement of project outcomes disband the project team according to organisational policies and procedures identify and document human resource issues and recommended improvements

Criteria for competency – Assessment 1 – Ensure Team Effectiveness Graded components

To obtain a grade in the Unit Ensure team effectiveness you are required to demonstrate your knowledge, skills and experience to:

consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

support team members in meeting expected performance outcomes develop strategies to ensure team members have input into planning, decision making and

operational aspects of work team develop policies and procedures to enable team members take responsibility for own work

and assist others to undertake required roles and responsibilities

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Delivery and Assessment Guide provide feedback to team members to encourage, value and record individual and team efforts

and contributions develop processes to ensure that issues, concerns and problems identified by team members

are recognised and addressed encourage team members and individuals to participate in and to take responsibility for team

activities, including communication processes support the team in identifying and resolving work performance problems ensure own contribution to work team serves as a role model for others and enhances the

organisation's image for all stakeholders establish and maintain open communication processes with all stakeholders communicate information from line manager/management to the team communicate unresolved issues, concerns and problems raised by team members and follow-

up with line manager/management and other relevant stakeholders evaluate and take necessary corrective action regarding unresolved issues concerns and

problems raised by internal or external stakeholders

Listed below are the suggested criteria for achieving a competent, credit or distinction grade. When assessing evidence provided, the teacher/trainer/assessor should determine the grade at which the evidence most closely approximates to.

Competent grade:

Your evidence demonstrates that you can develop performance plans that link individual and team plans aligned to work assignments/responsibilities, to establish targets, outputs and key performance indicators.

Your evidence demonstrates that you can develop and action strategies and processes to facilitate team cohesion and teamwork through collective input into planning, decision making, operations, team activities and the addressing and resolving of concerns/problems.

Your evidence demonstrates evidence you can establish effective communication processes to facilitate team cohesion, teamwork and resolve concerns/problems.

Credit grade:

Your evidence satisfies the performance criteria listed above for a competent grade. Your evidence demonstrates a depth of analysis in producing more detailed and

comprehensive evidence for developing performance plans, developing/actioning strategies to facilitate team cohesion/teamwork and the establishing of effective communication processes.

Distinction grade:

Your evidence satisfies the performance criteria listed above for both a competency and credit grade

Your evidence includes discussion about and argument about the factors that aid or hinder the developing of performance plans, the developing/actioning of strategies to facilitate team cohesion/teamwork and the establishing of effective communication processes.

Assessor Instructions

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Delivery and Assessment GuideAssessment Task 1 requires the student to submit evidence in a work-based project to demonstrate that student has the knowledge, skills and experience to manage project human resources and ensure team effectiveness.

The assessor:

checks that each student’s proposed project satisfies the course requirements for the project choice according to the criteria listed in the Project Choice section above

advises each student that their project satisfies the course requirements according to the student’s course timetable

assesses each student’s work to ensure that their work satisfies the performance criteria for competency and grading listed above in Assessment Task 1

completes each student’s assessment within 2 weeks of submission provides feedback as required about the student’s work overall and/or individual task

elements in writing requests each student to resubmit their work or components of their work to satisfy the

performance criteria for competency as soon as possible after each assessment notifies each student that they are Satisfactory/ Not Satisfactory and their grade in writing record each student’s results in CLAMS.

Assessment Task 2: Knowledge Test

Part A Ungraded. Part B – 20%.

Student Instructions

The Knowledge Test is comprised of 13 short answer questions and is administered by studEspace in the Tests and Tasks area of the Manage Project Human Resources and Ensure Team Effectiveness Site. The questions are drawn from the Project Management Body of Knowledge (PMBoK) and from the Learning Program.

There are two parts to this Quiz – Part A and Part B.

Part A is ungraded. To achieve competency in the Knowledge Test for Manage Project Human Resources you must receive a combined total of 16/20 for Parts A and B.

Part B to achieve competency in the Knowledge Test for Ensure Team Effectiveness you must receive a total of 8/10 for Part B.

The maximum marks for the graded Part B knowledge test for Unit Ensure Team Effectiveness is 20 as the marks for each question is doubled.

All knowledge tests are untimed and are conducted as an open book revision exercise. It should be undertaken as an individual assessment with no student interaction or facilitator interaction. Once the time limit is exceeded, the Test will save and submit your answers – you need to be careful to complete the Test in the time given.

It is strongly recommended, as these answers can be lengthy, that you type your answers into Word and then paste these into the Test. If you leave studEspace half way through a test it will time out or the connection could be lost and you will lose your work. This is a common problem mentioned by students.

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Delivery and Assessment GuideFeedback and Resubmission: You will receive your feedback within two weeks - you will be notified by your facilitator when results are available. You will need to go back into the Test to view any comments and a breakdown of marks received per question.

Where students answers are deemed not satisfactory after the first attempt a resubmission may be requested. If a student has demonstrated consistent effort in the learning of a module then, at the teacher’s professional discretion, the student may be awarded a resubmission. This resubmission must be made as soon after the initial assessment as possible.


Assessment Task 2 requires the student to answer questions about project human resources and submit their answers on the studEspace Manage Project Human Resources and Ensure Team Effectiveness site. Answers must demonstrate the student’s application of their human resource management knowledge to their project management skills and experience.

The assessor:

assesses each student’s answers in accordance with the performance criteria for competency listed in Assessment task 1

should not accept theoretical answers or answers copied directly from texts without acknowledgement of the text

assess each student’s answers and provide feedback within 2 weeks of submission notifies each student that they are Satisfactory/ Not Satisfactory and their grade in writing record each student’s results in CLAMS.

Assessment Task 3: Forum postings – 20%Student Instructions

The purpose of the Forum is to stimulate discussion, and sharing of information/ideas about project tools and techniques, its challenges and best practice by students and the teacher.

Participation in the forum is mandatory to achieve competency in this unit particularly in relation to your project selected for Assessment Task 1.

You participate in a Forum in the Forums area of the Site in studEspace. Your postings are listed in studEspace.

Performance criteria to achieve competency in Assessment Task 3

To achieve competency in Assessment Task 3:

you must open and read a minimum of one (1) other posting about the topic you must post comments and queries about one (1) other postings about the topic you post your answers to specific Forum questions and queries, replies or comments about

the topic in accordance with the Unit’s overall performance criteria to achieve competency respond to all postings by your facilitator your postings must be at least three sentences long your postings cannot be limited to a question only. You must include a background and

explanation as to why to you are asking a question or query

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Delivery and Assessment Guide you must explain why you agree or disagree with another person’s posting reflect the type of posting example listed at the beginning of the Forum.

Assessment and Feedback:

Any forum postings will be assessed within two weeks and student notified by email.

The classwork will be graded for this unit as it applies to graded unit BSBWOR502B Ensure Team Effectiveness. Your result must be at least 14/20 to be satisfactory.


Assessment Task 3 requires both assessors and students to participate by posting a response to each question raised in the studEspace Forum. The purpose of the Forum is to enable students to challenge their knowledge and skills and to provide an opportunity for continuous improvement.

The assessor:

should respond to each forum posting using a range of question/comment types including a request for clarification, explanation or reliability of assumptions, examples of a student’s reasoning process, alternative viewpoints, possible consequences of poster’s reasoning process

assess each student’s postings in terms of satisfying the elements and performance criteria for each unit of competency

notifies each student that they are Satisfactory/ Not Satisfactory and their grade in writing record each student’s results in CLAMS.

Additional Assessment Information

Finding out results

Other than from your teacher, unit results may also be accessed using your log-on to Student e-Services. You should have received information about how to register for Student e-Services when you enrolled.

Dispute of Mark/grade

If you do not agree with the mark/grade given for your assessment, you may appeal the assessment decision. You should first discuss the assessment result with your teacher. If you are not satisfied with the outcome of that discussion you can access the appeal process through the staff in the campus administration office.

Reasonable Adjustment

If you have a permanent or temporary condition that may prevent you successfully completing the assessment task(s) you should immediately talk with your teacher about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition and may include providing a support person or extra time. The assessment criteria cannot be altered.

Recognition of Prior Learning (RPL)

All TAFE students are eligible to apply for credit for previous formal, informal and non-formal learning. Refer to the Training and Education Support website for information about Credit pathways (Articulation, Credit transfer and Recognition of Prior Learning (RPL). There is also a brochure widely available throughout the campus on RPL.

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Delivery and Assessment GuidePolicy on Late Assessment

Each case of student absence from an assessment event, or late submission of an assessment event, will be considered by the teacher on an individual basis. Students should endeavour to notify their teacher in advance where an absence will prevent them from attending, or submitting, a planned assessment event (e.g. class test, presentation, project, report, portfolio or assignment). Unexpected absence and/or late submission due to illness, work commitments and/or other unforeseen misadventure MUST be supported by documented evidence (e.g. medical certificate, statements from employers etc.). If you fail to adequately notify and/or explain your absence/late submission penalties may apply as follows:

1. If a student is late handing in an assessment event the following penalties may apply:

a. Penalty A – if the assessment event is up to 7 days late the total mark is reduced by 15% OR the grade is reduced by one level, for example reducing a Distinction to a Credit or a submission may be eligible for a Pass grade only. Note: In Pass/Fail (or Ungraded Competency) units, penalty A will not apply.

b. Penalty B – if the assessment event is more than 7 days late the mark is reduced to a zero OR the grade is reduced to a Fail/Not Competent for this event.

2. No penalty will apply if the student has an acceptable reason and negotiates a new date with the teacher before the original due date, or if it is not possible, at the first attendance after the event or within 7 days (whichever is the sooner). The negotiated or revised date will become the due date and Penalties A or B (see above) will apply if the assessment event is not submitted by the revised due date. If extension is not accepted the original due date applies and the penalties will be as outlined.

3. If the student does not attend a class test, presentation or other classroom-based assessment event on a negotiated date, Penalty B may apply.

4. Failure in one particular assessment event may not necessarily mean a Fail in the unit. Is there a penalty for late submission of assessment tasks? What is the procedure if a student is absent on the day of an assessment event? For information about assessment in TAFE please see "Every Student's Guide to Assessment in TAFE NSW" which was offered at enrolment and is available on the TAFE internet site at: https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment_guide.pdf

Policy on Plagiarism

Definition: Plagiarism involves using the work of another person and presenting it as your own.

A STUDENT WILL BE GUILTY OF PLAGIARISM if they do any of the following in an assignment, or in any piece of work which is to be assessed, without clearly acknowledging their source(s) for each quotation or piece of borrowed material:

a) copying out part (s) of any document or audio-visual material, including computer–based material;

b) using or extracting another person’s concepts, experimental results, or conclusions;

c) summarising another person’s work;

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https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment_guide.pdf

https://www.tafensw.edu.au/courses/expectations/assets/pdf/assessment_guide.pdf

Delivery and Assessment Guided) in an assignment where there was collaborative preparatory work,

submitting substantially the same final version of any material as another student.

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Appendix A – Assessment Task 1 - Workbook for Manage Project Human Resources and Ensure Team EffectivenessNote – some of the components are graded to give an overall mark /60 for the unit BSBWOR502B Ensure Team Effectiveness. Components which apply only to Manage Project Human Resources are ungraded.

Manage Project Human Resources Element 1: Plan Human Resources1. Provide a Team Skills Matrix for your project team including the legend for the resources (first

row) and the rating method.

Task/Resource ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Task A

Task B

Task C

Task D

Task E

Legend:

-------------------------------------------------------------------------------------------------------------------------------

2. For the schedule you produced for Manage Project Time, assign specific people or positions to each task consistent with the Team Skills Matrix above.

<<<< INSERT UPDATED SCHEDULE HERE >>>>

3. Provide your project or organisation conflict resolution process. Provide an example where you resolved conflict.

<<<< INSERT ANSWER HERE >>>>

Manage Project Human Resources Element 2: Implement Personal Training and Development1. Provide a Responsibility Assignment Matrix (RAM) for most stakeholders including the legend

for these (resources in the first row) and the RAM method.

Task/Resource ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Task A

Task B

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Delivery and Assessment GuideTask C

Task D

Task E

Legend:

-------------------------------------------------------------------------------------------------------------------------------

2. Provide one project team member performance report (10 marks): That links individual performance to the team goals Measures performance against an agreed criteria/ key performance indicators Include performance improvement strategies and development plans.

<<<< INSERT ANSWER HERE >>>>>

Manage Project Human Resources Element 3: Lead the project team 1. Describe the tools and techniques would you use to develop your team. Why are these

appropriate? (5 marks)


2. Give an example where individual or project team performance or morale was influenced by external or internal factors. (5 marks)

How was this identified? What remedial action did you take?


3. Describe the tools and techniques you would use to manage the project team. Why are these appropriate? (5 marks)


4. You have been told one of your critical human resources is not available for the time required – what would you do to minimise impact to the project if this resource was:

Internal External


Ensure Team Effectiveness (35 marks)Element 1: Establish team performance plan

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Delivery and Assessment Guide1. Describe how you consulted with the team to establish a common understanding of team

purpose, roles and responsibilities in accordance with the organisational requirements? (3 marks)


Element 2: develop and facilitate team cohesion

2. Provide a procedure or guideline or standard operating procedure that you would issue to your team to ensure team members take responsibility for their own work and assist others to undertake the required roles and responsibilities (7 marks).


Element 3: Facilitate teamwork

3. Describe a situation where you provided feedback to team member/s include the purpose of this feedback and how effective it was in achieving the purpose. If it was effective, why was it effective? If it was not effective, what would you do differently next time? (5 marks)


4. Describe how you lead by example. That is, how does your contribution to the team work provide a role model for others? (3 marks)


5. Describe a situation where you used coaching or mentoring to informally instruct or guide team members. (3 marks)


Element 4: Liaise with stakeholders

6. Achievement of competency in BSBPGM519A Manage Project Stakeholder Engagement: Assessment Task 1: Individual Assignment: Element 1 Q1 and Element 2 Q1 demonstrates your knowledge, skills and experience to use open communication processes with stakeholders and satisfies the performance and grading requirements for this element component. (3 marks)

7. Describe how you generally communicate information from management to your stakeholders. Give one specific example Including the software and communication technology used. (3 marks)


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Delivery and Assessment Guide8. Describe a situation where you communicated unresolved issues, concerns or a problem

raised by team members to management and how you followed up on the resolution. Include the methods used to recognize the issue, concern or problem. (5 marks)


9. Achievement of competency in in BSBPGM516A Manage Project Information and Communication: Assessment Task Element 2 Question 3 and Assessment Task 3: Classwork demonstrates how you can resolve issues and satisfies the competency and grading requirements for this element. (3 marks)

Manage Project Human Resources Element 4: Finalise human resource activities1. Describe how the team is disbanded – how does this follow organisational policies and

procedures?


2. List all human resource issues you may have experienced on the project (in the table below) including a recommendation for future projects.

Date Description of problem/opportunity

Recommended Action for next time/project

Lesson Learnt Raised By

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