INTEGRATED SERVICE

Delivering

Solutions

Southern Cross Pacific is a unique provider

of quality integrated facility service solutions

founded to provide genuine career

opportunities for Aboriginal and Torres Strait

Islander peoples. We are an Indigenous

owned and operated business committed to

providing genuine employment and career

pathways for Indigenous peoples across

Australia in urban, rural, remote and Island

communities.

Southern Cross Pacific is a registered

Certified Indigenous Supplier with Supply

Nation. We have ISO Accreditation for our

Quality, Environmental and WHS Management

systems, each independently verified by

Best Practice Certification to meet or exceed

Australian standards.

Southern Cross Pacific and Southern Cross

Group’s key points of difference rest in

industry-leading technology, innovations and

investment in our people. We treat people

• FACILITY • TECHNOLOGY • TRAFFIC CONTROL • TRAINING

SOUTHERN CROSS PACIFIC

well with honesty and straightforward in our

dealings.

Southern Cross Pacific are proud of their

Indigenous ownership, and the focus placed

on fostering economic development for

Indigenous Australians.

We are committed to developing real

opportunities and future-proof prospects

for Indigenous peoples. We also recognise

that modern Australia includes people from

every culture. We celebrate diversity and the

benefits it brings to all.

We recognise the importance of a true strategic

partnership with our valued clients, ongoing

communication and working together with

local communities to generate lasting results.

With a vision to foster engagement and

involvement throughout Australia, we are

committed to equity and prosperity.

Every day is an opportunity to deliver a better service for our clients. Our commitment to

service excellence is what drives us.

FACILITY

We provide integrated facility service

solutions.

Strategic asset management systems offer

clients a single point of contact for soft and

hard services, while our ability to provide

both reactive and preventative maintenance

preserves peak facility efficiency 24/7,

whether during normal operations or in times

of emergency.

All our services may be accessed via our “Star

Access” portal, providing immediate, simple

and efficient access to any trade or service

you may need.

STAR ACCESS

Our online portal provides an easy reference

access point that lists our comprehensive

services. We provide quotations and deliver all

our services seamlessly. We assist our clients

with all their maintenance requirements on

a regular management program or ad-hoc

basis. Star Access offers:

• Simple access to hundreds of licensed

and certified trades and services instantly

• Accurate account management on all

logged work through our online portal

• The password protected management

system also provides you with complete

record 24/7

• The facility to acquire quotes, place work

orders, invoicing, payments and progress

charts online

Southern Cross Pacific provide exceptional

customer service utilising our National

Operations Centre to coordinate services and

support our clients.

SECURITY

Southern Cross Pacific provide Security

Officers to help protect your people and

assets.

Our Security Officers perform a wide

range of duties beyond traditional security

functions. They are trained in Risk and

Hazard Assessment, Safety Management,

Crime Prevention, Public Liability, Conflict

Resolution, Emergency Response, First Aid

and Customer service.

Our Security Officers help protect your people

and assets. They have hands-on experience

in risk management and experienced in

liaising with local police, client stakeholders

and emergency services delivering proactive

security. Our 24/7 National Operations Centre

and security officers help us achieve our

clients’ need to provide a safe and welcoming

environment for customers, tenants and staff,

whilst maximising asset protection.

CLEANING

We take pride in the efficient delivery

of environmentally conscious cleaning

solutions.

We offer a range of innovative and

environmentally conscious cleaning services

across the wide spectrum of industry sectors.

In the ever-evolving cleaning industry, we

are agile and adapt to changes, embrace

new technologies, offer innovative solutions,

global best practices and deliver to our

clients, tailored cleaning service solutions to

suit their needs.

CONCIERGE

Our Concierge team create a professional

and welcoming environment.

We provide tailored concierge services

across Australia adding a human touch.

Our professional, engaging and informative

staff possess excellent organisational skills

and business etiquette to deliver a positive

customer experience. Our prestigious retail,

corporate and hospitality clients benefit from

the seamless service and reliable staff who

take the time to establish rapport, understand

our clients’ needs, gain trust and deliver

positive outcomes.

VALET SERVICES

For your private and public events, our valets

provide a welcoming service.

Our Valet services offer the luxury and

convenience of valet parking for clients and

members of the public. We provide a friendly,

efficient, safe and seamless service with the

added benefit of saving time.

TECHNOLOGY

We embrace technology, constantly seeking

opportunities to improve our service, and

deliver efficiency to our customers.

Our technology business is focused on two

distinct areas:

1. Delivering efficiency to our clients, through

merging technological solutions with

our core services. This includes internal

software development to improve efficiency

in service delivery and introducing

new technologies in the field, such as

automation of systems and robotics.

2. Providing technical solutions, integrating

Building Management Systems, with

security electronics and introducing more

efficient building management controls

through the implementation of smart

technology.

We have extended our capability in training

to assist our clients achieve their team

development aspirations through our

Registered Training Organisation (RTO).

Southern Cross Training is a Registered

Training Organisation (RTO No: 41086)

delivering high quality training with a range

of accredited, nationally recognised courses.

Our courses are delivered by experienced

and accredited trainers who share their

exceptional knowledge through tailored

programs designed to the client’s specific

training needs.

Our trainers have excellent interpersonal

communication skills to highly engage

trainees enabling us to exceed expectations

in training delivery.

List of Courses :

• Diploma of Leadership & Management

• Cert IV in Leadership & Management

• Cert IV in Business Administration

• Cert IV in Work Health & Safety

• Cert IV in Security & Risk Management

• Cert III in Warehousing Operation

Our Services include:

• Alarm, Access Control and CCTV installation

• Alarm Monitoring

• Proprietary App Development

TRAFFIC CONTROL

Southern Cross Traffic offer comprehensive

traffic control services including analysis,

planning and implementation of traffic

management strategies for entertainment,

construction and commercial sites.

Available 24/7, we work directly with road

authorities, councils and relevant stakeholders

to develop critical management plans for

safe and controlled passage of motorists and

pedestrians, in and around designated areas,

public access roads, controlled construction

sites and loading docks. We minimise

public hazards and maximise operational

efficiency.

Our traffic control services staff are fully

accredited and are available all year round.

TRAINING

Southern Cross Training was established to

support our focus on quality service delivery.

Delivering exceptional service requires a

commitment to our people, ongoing training

and development.

NSW : Suite 2, Level 4, 309 George St, Sydney NSW 2000

4/369 Victoria Street, Wetherill Park NSW 2164

VIC / TAS : 14/484 Graham St, Port Melbourne VIC 3207

QLD / NT : 1/8 Miller St, Murarrie QLD 4172

WA : 71 Beechboro Road South, Bayswater WA 6053

SA : 301 Churchill St, Prospect SA 5082

ACT : 3/73 Collie St, Fyshwick ACT 2609

MASTER LIC.NO. 000102668

scpacific.com.au | info@scpacific.com.au | 1300 557 434

Commitment to Excellence

Nationally Recognised Accreditation:

• ISO 9001 Quality Management System

• ISO 14001 Environmental Management System

• AS/NZS 4801 Occupational Health and Safety Management System

• Cm3 Prequalification

A selection of companies Southern Cross Group Management have experience in working with.

OUR VALUED CLIENTS