Delivering Educational ValueDelivering Educational ValueDelivering Educational ValueDelivering Educational Value

Craig Peden and Jason TrumpCraig Peden and Jason TrumpEducation Solution SpecialistsEducation Solution SpecialistsMicrosoft AustraliaMicrosoft Australia

Adapted From: Maslow, A. (1943). A theory of human motivation. Psychological Review, 50, 370-396

Connected Learning

Advanced Needs

Integrated student services

On-demand learning

Supports mobile lifestyle

Data-driven decision making

Highly personalised

Competitive Differentiation

Support traditional educational approaches

Basic Needs

Classroom based instruction

Lecture-based pedagogy

Correspondence courses

Most Institutions

Today

Enable pedagogical best practices

Intermediate Needs

Blended/hybrid/web enhanced courses

Active experimentation

Group and team learning

Affordable reality Virtual Classrooms

Innovative educators and departments

Le

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Em

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teach

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Education EvolutionEducation EvolutionVision Programs

Solutions Partners

Vision

PartnersSolutions

Programs

Bringing the Pieces TogetherBringing the Pieces Together

Microsoft Education VisionMicrosoft Education Vision

We are committed to We are committed to

providing technology providing technology

tools, programmes tools, programmes

and solutions that and solutions that

enable lifelong enable lifelong

learners to realise learners to realise

their full potential.their full potential.

Vision Programs

Solutions Partners

Programs for EducationPrograms for Education

Partners in LearningPartners in Learning

Microsoft IT AcademyMicrosoft IT Academy

MSDN-Academic AllianceMSDN-Academic Alliance

Imagine CupImagine Cup

Online CommunitiesOnline Communities

Microsoft Research GrantsMicrosoft Research Grants

Vision Programs

Solutions Partners

What is Partners in Learning?What is Partners in Learning?

VisionVisionPartner with educators and government to help improve Partner with educators and government to help improve learning outcomes for students and lifelong learners through learning outcomes for students and lifelong learners through better access to and use of technologybetter access to and use of technology

Through Partners in Learning we hope to empower Through Partners in Learning we hope to empower and equip teachers with the technology skills, and equip teachers with the technology skills, resources and inspiration to effect real educational resources and inspiration to effect real educational change, and ultimately change lives.change, and ultimately change lives.

Vision Programs

Solutions Partners

Goals and ImplementationGoals and Implementation

EmpowerEmpower teachers, students and lifelong learners teachers, students and lifelong learners to achieve their fullest potential by providing to achieve their fullest potential by providing greater greater accessaccess to the latest computer technologies, to the latest computer technologies, professional developmentprofessional development and and trainingtraining in how best in how best to use themto use them5 year commitment by Microsoft to Education5 year commitment by Microsoft to Education

Partnerships with governments, NGOs & educators Partnerships with governments, NGOs & educators worldwideworldwide

91 countries91 countries

131k in 44 countries reached131k in 44 countries reached

1.1 million students1.1 million students

Vision Programs

Solutions Partners

In AustraliaIn Australia

Learning GrantsLearning Grants - $10 million in cash and - $10 million in cash and resources over the next five years to deliver resources over the next five years to deliver school leadership training, ICT skills development, school leadership training, ICT skills development, and training for teachers on ICT integration into and training for teachers on ICT integration into curriculum and learningcurriculum and learning

Innovative TeachersInnovative Teachers Awards & Online Resource Portal Awards & Online Resource Portalcommunities, best practice,communities, best practice, lesson plans, activity plans, case studies, lesson plans, activity plans, case studies, videos etcvideos etc

IT AcademyIT Academy program for industry certification program for industry certification

Fresh Start Fresh Start for Donated PCs - licensed copy of Windows 98 for Donated PCs - licensed copy of Windows 98 and/or Windows 2000 media for donated PCs (Pentium II or older) and/or Windows 2000 media for donated PCs (Pentium II or older) at no chargeat no charge

http://www.microsoft.com/australia/education/pil/default.aspxhttp://www.microsoft.com/australia/education/pil/default.aspx

Vision Programs

Solutions Partners

Education PartnersEducation PartnersJust Some of Our Partners with a Focus on Education…Just Some of Our Partners with a Focus on Education…

Vision Programs

Solutions Partners

Solutions in ActionSolutions in ActionVision Programs

Solutions Partners

Catholic Education OfficeCatholic Education OfficeDiocese of Parramatta NSWDiocese of Parramatta NSW

AbbotsleighAbbotsleigh

University of University of Western SydneyWestern Sydney

Matthew SmithMatthew SmithMIS ManagerMIS ManagerCatholic Education Office – Catholic Education Office – Diocese of Parramatta (NSW)Diocese of Parramatta (NSW)

Delivering Intranet Services Delivering Intranet Services Through SharePointThrough SharePointDelivering Intranet Services Delivering Intranet Services Through SharePointThrough SharePoint

CEO ParramattaCEO Parramatta Who are we?Who are we?

System of Catholic schoolsSystem of Catholic schools75 schools75 schools

80 campuses80 campuses

Several classes of usersSeveral classes of users4,500 staff (but 12,000 individuals)4,500 staff (but 12,000 individuals)

45,000 students45,000 students

100,000 parents (down the track)100,000 parents (down the track)

Socio-economic strataSocio-economic strataRanges: lowest in Sydney to mid-range Ranges: lowest in Sydney to mid-range

Defining our (staff) IntranetDefining our (staff) Intranet ConstraintsConstraints

Staff wary of ITStaff wary of IT

Difficult and expensive to train staffDifficult and expensive to train staff

Low bandwidth to many schools/homeLow bandwidth to many schools/home

Communication to and within the school Communication to and within the school organism variesorganism varies

Time—many projects on the boilTime—many projects on the boil

We are in the business of teaching & learning, We are in the business of teaching & learning, not building ICT!not building ICT!

Shared model for webs Shared model for webs Developed for Developed for all our audiencesall our audiences

EducationalEducational AdministrativeAdministrative

PublicPublic

StaffnetStaffnetStaff & Staff & studentsstudents

Parents, Parents, congregationalcongregational schoolsschools

www.parra.catholic.www.parra.catholic.edu.auedu.au

School web sitesSchool web sites

SchoolSchool --based staff based staff & student intranets& student intranets

PrivatePrivate

Education Education sectorsector

Collaborative control modelCollaborative control model

Look and feel:Look and feel:Interface design according to systemInterface design according to systemschool & site standards and guidelinesschool & site standards and guidelines

Content and functions:Content and functions:Information & applications accessedInformation & applications accessedthrough the site. Managed by ownersthrough the site. Managed by owners

Technology:Technology:Networks, web servers, hardware andNetworks, web servers, hardware andsoftware. Comply with IT architecturesoftware. Comply with IT architecture

Vision and Vision and objectives:objectives:

Steering Steering committee committee

ensures site ensures site addresses addresses

user needsuser needs

Users: Users: Site designed around their needsSite designed around their needs

AllAllsites sites

Our solutionOur solutionIntranet = SharePointIntranet = SharePoint

Windows SharePoint Services & Windows SharePoint Services & SharePoint Portal ServicesSharePoint Portal Services

Works great for content generatorsWorks great for content generatorsNot distracted by technology or look-and-feelNot distracted by technology or look-and-feel

We can nowWe can nowIncrease velocity of informationIncrease velocity of information

Address evolving needs Address evolving needs fastfast

Attract usersAttract users

Orient around the userOrient around the user

Where to from here?Where to from here? Web services through SharePointWeb services through SharePoint

Public sitesPublic sites

Student IntranetStudent Intranet

ExtranetExtranet

We’ll throw it all away in 18 months!We’ll throw it all away in 18 months!

Remember: if it’s not trivial, you’ll need a Remember: if it’s not trivial, you’ll need a good partner!good partner!

We chose Solutions ITWe chose Solutions IT

Warwick NobleWarwick NobleDirector of TechnologyDirector of TechnologyAbbotsleighAbbotsleigh

AbbNet AbbNet plusplusAbbNet AbbNet plusplus

About AbbotsleighAbout Abbotsleigh

Anglican private school for girls, est. 1885Anglican private school for girls, est. 1885

Years K-12Years K-12

Non laptop school for studentsNon laptop school for studentsRemote access using Online ServicesRemote access using Online Services

Web OutlookWeb Outlook

ExtranetExtranet

Terminal ServicesTerminal Services

Microsoft program for familiesMicrosoft program for families

Laptops for all staffLaptops for all staff

700 computers throughout the school700 computers throughout the school

SOESOE

Intranet MilestonesIntranet Milestones

1996 – HTML Intranet “AbbNet”1996 – HTML Intranet “AbbNet”

2000 – Outsourced Domino solution2000 – Outsourced Domino solution

2004 – Learning Gateway “AbbNet Plus”2004 – Learning Gateway “AbbNet Plus”

For all staff and students @ School @ HomeFor all staff and students @ School @ Home

For all parents @ homeFor all parents @ home

What we wanted in an IntranetWhat we wanted in an Intranet

Active Directory IntegrationActive Directory IntegrationCustomisation of Customisation of environments environments Forums Forums LDAP LDAP Admin levels Admin levels Support for file typesSupport for file typesTASS integrationTASS integrationArchiving – export featuresArchiving – export featuresEase of upload and Ease of upload and modificationmodificationCustomisation - Customisation - MS/ColdFusionMS/ColdFusionLicence restrictionsLicence restrictionsMigration of dataMigration of dataClass setupsClass setupsPortfoliosPortfoliosCluster availability / Cluster availability / redundancyredundancyAuto turn on and expiry of Auto turn on and expiry of contentcontentIP restrictionsIP restrictions

We defined a clear scope We defined a clear scope with “must haves” and with “must haves” and

“wouldn’t it be nice” “wouldn’t it be nice” componentscomponents

Serviceability/updates/maintenanceServiceability/updates/maintenanceSecurity / HTTPSSecurity / HTTPSInstallationInstallationStudent managementStudent managementStorage requirementsStorage requirementsBackup Backup SQL DatabaseSQL DatabaseCostCostUser GroupsUser GroupsDrop boxDrop boxDisaster recoveryDisaster recoveryAssessment: testing; analysisAssessment: testing; analysisAccessibilityAccessibility

Our approachOur approach

Coordinated a Project TeamCoordinated a Project Team

Developed a briefDeveloped a brief

Invited vendors to pitch solutionsInvited vendors to pitch solutions

Stumbled across SharePointStumbled across SharePointImmediate “wow” factorImmediate “wow” factor

Decided to experiment with SharePointDecided to experiment with SharePoint

Invited to MS to look at Learning GatewayInvited to MS to look at Learning Gateway

Contracted Solutions IT to implement LGContracted Solutions IT to implement LG

Developed implementation strategyDeveloped implementation strategy

Customised LGCustomised LG

Ongoing modifications and developmentsOngoing modifications and developments

FeaturesFeatures

Student Rights

Parent Rights

Staff Rights

CentralDB

CentralDB

Our #1 priority was to develop an Our #1 priority was to develop an effective Intranet that would change effective Intranet that would change communication methods throughout communication methods throughout the organisationthe organisation

The Intranet had to be a single point The Intranet had to be a single point of entry to the majority of of entry to the majority of communication, data and computing communication, data and computing resources for all staff and studentsresources for all staff and students

The LMS - Class Server would be The LMS - Class Server would be an integrated component of the an integrated component of the Intranet, not a separate applicationIntranet, not a separate application

Where to from here?Where to from here?

Custom Web Parts specific to school Custom Web Parts specific to school requirements – in-house or outsourced XML requirements – in-house or outsourced XML

Investigation of Class Server 4Investigation of Class Server 4

More seamless integration of My ClassesMore seamless integration of My Classes

Pedagogical emphasis in using My ClassesPedagogical emphasis in using My Classes

Integration of IMIntegration of IM

Release of My Site components e.g. My AlertsRelease of My Site components e.g. My Alerts

Metasearch of all educational material; Library Metasearch of all educational material; Library system; AbbNet plus, video on demand, system; AbbNet plus, video on demand, photographsphotographs

““Wouldn’t it be cool” meetingsWouldn’t it be cool” meetings

Michael HoulahanMichael HoulahanDirector, Information TechnologyDirector, Information TechnologyUniversity of Western SydneyUniversity of Western Sydney

Towards Collaboration and Towards Collaboration and IntegrationIntegrationTowards Collaboration and Towards Collaboration and IntegrationIntegration

ContextContext

6 Campuses Spread Across GWS6 Campuses Spread Across GWS

38,000 students (28,000 EFT)38,000 students (28,000 EFT)

3000 staff3000 staff

4500 workstations in fleet (90% PC)4500 workstations in fleet (90% PC)

55 computer labs (1150 workstations)55 computer labs (1150 workstations)

Academic and admin units scattered across campuses – Academic and admin units scattered across campuses – many have a multi-campus location (e.g. “central” IT has many have a multi-campus location (e.g. “central” IT has staff on each campus) staff on each campus)

To provide consistent service to staff and students To provide consistent service to staff and students irrespective of locationirrespective of location

IT at UWS - Jan 2002IT at UWS - Jan 2002

Documents scattered over GWS in different Documents scattered over GWS in different storage networks (Novell, W2K, C:\ drives)storage networks (Novell, W2K, C:\ drives)

No common standards for collaboration, file No common standards for collaboration, file sharing, messaging – SMTP/POP emailsharing, messaging – SMTP/POP email

No SOE (apart from computer labs)No SOE (apart from computer labs)

Integration across apps based on a variety of Integration across apps based on a variety of scripts, downloads and extractsscripts, downloads and extracts

No data warehouseNo data warehouse

No common identity managementNo common identity managementNovell eDirectory used for computer labs.Novell eDirectory used for computer labs.

EA Project – ObjectivesEA Project – Objectives

Desktop ServicesDesktop ServicesEstablish standard mechanisms for collaboration for staff Establish standard mechanisms for collaboration for staff (file sharing, email and calendaring) via a UWS-wide SOE(file sharing, email and calendaring) via a UWS-wide SOESoftware licencing/inventory & application deliverySoftware licencing/inventory & application deliverySupport roaming access to collaboration suite for staffSupport roaming access to collaboration suite for staffSecure documents centrally to meet DM requirements (Trim)Secure documents centrally to meet DM requirements (Trim)

Data ServicesData ServicesStandard integration approach across appsStandard integration approach across appsData warehouseData warehouse

Application ServicesApplication ServicesManage identities (provisioning authentication and access)Manage identities (provisioning authentication and access)Establish portal frameworkEstablish portal framework

Print anywhere (simple printer config and access)Print anywhere (simple printer config and access)

ApproachApproach

Requirements definition Jan-Jun 2002 – Requirements definition Jan-Jun 2002 – Dimension Data P/LDimension Data P/LCandidate solutions selected from rich software Candidate solutions selected from rich software legacy left from old days to minimise disruptionlegacy left from old days to minimise disruptionDecision based on fit to functional requirements Decision based on fit to functional requirements and cost - Q3 2002and cost - Q3 2002Design and build Q4 2002/Q1 2003Design and build Q4 2002/Q1 2003

Core Software ElementsCore Software Elements

MS Outlook/Exchange for staff collaborationMS Outlook/Exchange for staff collaborationOWA (deployed)/Citrix (planned) for non-PC OWA (deployed)/Citrix (planned) for non-PC access and off campusaccess and off campus

Active Directory (AD)Active Directory (AD)

Windows XP/Office XP workstationWindows XP/Office XP workstation

Students to stay with unix suite (WebCT, Students to stay with unix suite (WebCT, Unix-based Webmail)Unix-based Webmail)

Leverage CAUDIT licencing dealLeverage CAUDIT licencing deal

Novell to be phased outNovell to be phased out

ImplementationImplementation

Pilot implementation Q2/3 2003 – 80 early Pilot implementation Q2/3 2003 – 80 early adopters using XP workstation/W2K adopters using XP workstation/W2K ServerServer

Q4 2003 – switched to W2003 server and Q4 2003 – switched to W2003 server and Exchange 2003Exchange 2003

superior functionality OWA 2003superior functionality OWA 2003

9 days to implement changed strategy9 days to implement changed strategy

ImplementationImplementation

Layered concept to speed up Layered concept to speed up implementationimplementation

Layer 1 – Exchange via OWALayer 1 – Exchange via OWA

Layer 2 – print and file shares on common Layer 2 – print and file shares on common W2003 server infrastructureW2003 server infrastructure

Layer 3 – Full SOE with ‘My Documents’ Layer 3 – Full SOE with ‘My Documents’ mapped to campus-based(*) W2003 serversmapped to campus-based(*) W2003 servers

Full implementation started Q2 2004Full implementation started Q2 2004

Other Aspects of ArchitectureOther Aspects of Architecture

Managed vs self-managed workstationsManaged vs self-managed workstationsManaged – fully controlled through SMSManaged – fully controlled through SMS

Self-managedSelf-managedBasic build delivered through SMSBasic build delivered through SMS

User has admin rights and can add additional softwareUser has admin rights and can add additional software

Software deployed via SMSSoftware deployed via SMS

MOMMOM

Other Aspects of ArchitectureOther Aspects of Architecture

SharePoint (planned)SharePoint (planned)

Citrix (April 2005)Citrix (April 2005)

Constellar HubConstellar Hub

UWS Community (Oracle)UWS Community (Oracle)

EnList – SQL<->LDAP connectorEnList – SQL<->LDAP connector

Identity ManagementIdentity Management

UWSCommunity

Students

Others

HR

ConstellarConstellarHubHub

ActiveDirectory

EnListEnList

LDAP ConnectorLDAP Connector

Progress as at Q1 2005Progress as at Q1 2005

Desktop ServicesDesktop ServicesAll student computer labs (1200) on SOEAll student computer labs (1200) on SOE

30% of staff fleet (800) on SOE30% of staff fleet (800) on SOE

1600 users at “Layer 1”1600 users at “Layer 1”

Over 200 software titles packaged as Over 200 software titles packaged as MSI and deployed via SMSMSI and deployed via SMS

Roaming profiles and ‘My Documents’ Roaming profiles and ‘My Documents’ stored on central SANstored on central SAN

Progress as at Q1 2005Progress as at Q1 2005

Data and Application ServicesData and Application ServicesUWS Community database established provisioned UWS Community database established provisioned by authoritative systemsby authoritative systems

LDAP interface to AD in place and used by a number LDAP interface to AD in place and used by a number of applications incl Oracle Portal V1of applications incl Oracle Portal V1

IssuesIssuesBusiness rules for establishing UWS Community Business rules for establishing UWS Community need continuing refinementneed continuing refinement

ProgressProgress

Print AnywherePrint AnywhereImplemented – campus-based printing based on Implemented – campus-based printing based on W2003 print queues with user access to printer W2003 print queues with user access to printer selectionselection

Friendly naming conventions (Campus-Unit-Friendly naming conventions (Campus-Unit-PrinterName)PrinterName)

Mechanism to redirect Unix print jobs (corporate Mechanism to redirect Unix print jobs (corporate apps) via Windows XP interface soon to be apps) via Windows XP interface soon to be implementedimplemented

IssuesIssues

Fonts from Unix jobsFonts from Unix jobs

The Next StepsThe Next Steps

Desktop (SOE) – rollout to all unitsDesktop (SOE) – rollout to all unitsRemaining 70% expected to take most of 2005Remaining 70% expected to take most of 2005Logistical issuesLogistical issues

Some units > 100 staffSome units > 100 staffNew software titles/versionsNew software titles/versions

Sharepoint – initial deployment in May 2005Sharepoint – initial deployment in May 2005File Sharing via SharepointFile Sharing via Sharepoint

Citrix evaluation/implementation for external and non-PC Citrix evaluation/implementation for external and non-PC access – April 2005access – April 2005

Application/Data ServicesApplication/Data ServicesLDAP enablement local appsLDAP enablement local appsStaff/student portalsStaff/student portals

Benefits Since Go LiveBenefits Since Go Live

Confidence in document management Confidence in document management strategiesstrategies

Trim Rollout ProjectTrim Rollout Project

Vendor replacement – Anti-virusVendor replacement – Anti-virus

Positive user feedback after some initial Positive user feedback after some initial resistanceresistance

A queue forming for implementationA queue forming for implementation

Benefits Since Go LiveBenefits Since Go Live

Equipment turnover simplifiedEquipment turnover simplifiedEliminated need to transfer old docs to newEliminated need to transfer old docs to new

Improved end user supportImproved end user supportReduced load on campus-level support staffReduced load on campus-level support staff

Remote control allows more timely Remote control allows more timely assistance from Help Desk and Campus assistance from Help Desk and Campus SupportSupport

In SummaryIn SummaryIn SummaryIn Summary

Why Microsoft?Why Microsoft?

Commitment to EducationCommitment to EducationPartnering with other innovators in education and technologyPartnering with other innovators in education and technologyNurturing communities that connect educators with each otherNurturing communities that connect educators with each otherFunding research and long term programmes for educationFunding research and long term programmes for educationProviding access to technology and trainingProviding access to technology and trainingPreparing students for tomorrows careersPreparing students for tomorrows careersDevelop powerful technology to specifically help educators and Develop powerful technology to specifically help educators and studentsstudents

Commitment to CustomersCommitment to CustomersEase of useEase of useTrustworthy computingTrustworthy computingDelivering valueDelivering value

Commitment to InnovationCommitment to InnovationStandards and Interoperability Standards and Interoperability (.net, XML, SIF, SCORM, IMS, TCP/IP)(.net, XML, SIF, SCORM, IMS, TCP/IP)

Tablet PC and mobile devicesTablet PC and mobile devicesContinuous improvement, including US$5.9B devoted to R&DContinuous improvement, including US$5.9B devoted to R&D

Vision Programs

Solutions Partners

© 2003-2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.