degrees of change - the open university webinar, 3rd feb 2016

Degrees of change:

Building change capability at the Open University

Jess Annison

February 2016

Introduction to us

2

Jan Jayes

Jess Annison

Louisa McLeod

Paul Robertson

Agenda for this webinar

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1. Introduction to the Open University

(including why we need to build our change capability)

2. Our top five lessons for building change capability….

(what we’re doing, and what we’re learning from it)

3. Q & A / discussion

But before we start…

Question: How would you describe the current maturity of your own organisation’s

“change capability”?

Change Management Institute’s Organisation Change Maturity Model (OCMM), www.change-management-institute.com

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…. a quick poll to find out more about our audience

Chaotic, ad-hoc, individual heroics, just starting out1. Initial

2. Repeatable

3. Defined

4. Managed

5. Optimised

Capability is defined to a level that it has become standard across the business

Capability has been optimised and is providing competitive advantage to the

organisation

Capability has matured such that it is quantitatively managed and reported against

agreed metrics

Capability has developed such that it is possible to repeat effectively

Photographs: Open University/PA; Peter Trulock/Getty Images; Peter Trulock/Getty Images; Open University5

Think you know the

Open University?

Photographs: Open University

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Life-changing

learning

FutureLearn

OpenLearn

https://www.youtube.com/watch?v=ktAnpf_nu5c&feature=player_profilepage

https://www.youtube.com/watch?v=ktAnpf_nu5c&feature=player_profilepage

https://www.futurelearn.com/

http://www.open.edu/openlearn/

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“What other nation in the

world could have given us

William Shakespeare, pork

pies, Christopher Wren,

Windsor Great Park,

The Open University,

Gardeners’ Question Time

and the chocolate

digestive biscuit?”

Bill Bryson, author and

honorary graduate of the OU

Photograph: Guardian, 14 March 2015, http://static.guim.co.uk/sys-images/Books/Pix/pictures/2015/3/12/1426165840657/Bill-Bryson-009.jpg

We need to build our change capability

Like the rest of the HE sector, we’ve been going through a period of significant change

(and will be for the foreseeable future….)

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The changing Higher Education (HE) landscape

Reductions in Government funding

Introduction and rise in tuition fees

Students are demanding greater value

Emergence of MOOCs

‘Teaching Excellence Framework’ being scoped

37% decline in UK part-time students over last five years (sector-wide)

For the Open University in particular:


We need to build our change capability

The OU has a proud tradition of innovation and pushing boundaries in distance and

technology-enabled learning.

But we can’t be complacent:

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Internal factors

We’re a large, complex organisation; there’s a huge amount of change going on:

And we don’t always manage change as well as we should.

o Strategic change

o Organisational change

o Incremental improvements

o Disruptive change


The Portfolio Office’s plan…

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How?

Effective

processes

Forward and

outward looking

culture

Capable and

collaborative

people

… to improve the OU’s

ability to make the

right change, and

make the change right

Enabling systems

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One size doesn’t fit

all…

Tailored and proportionate project managementMethodology, supported by an enterprise project management system

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Greater consistency

Greater transparency

Reduced duplication

Greater quality

Why use the methodology and

system?

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Use the resources out there

Looking outwards to build our people’s capabilityProject professionals, and those delivering projects as a secondary skill

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• Project management competency

framework

• Reflection tools

• Standard change job descriptions

• Interview support tools

• Project management learning and

development ‘pathway’:

• External accredited training

(APM qualifications)

• In-house training

• Experiential learning

• Mentoring and coaching

• Improve our change capability

• Support individuals and line

managers: objective setting,

appraisals, development

planning

• Support recruitment, and

retention of great staff

• Greater consistency and quality

• Greater transferability within the

OU

in order to...

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Help people to pool their knowledge, ideas and

energy

Shared knowledge, experiences, energy and opportunities

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Resources, guidance,

exemplars

Opportunities

within the OU

News and

updates

Online

discussion

Annual conference

Regular workshops

It’s all about the community….

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Sponsors’ buy-in is key to making it

‘stick’

In pursuit of… value-adding assurance reportsAssurance reporting to Sponsors and Executives

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CHANGE ASSURANCE REPORT January 2016 (DRAFT)

AM

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Key themes drawn from the information provided in this report (informed by dialogue with project teams and other stakeholders), to help

VCE prioritise its discussion and response actions.

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5

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5

Likelihood

Imp

act B

A

D

F GC

EH

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An overview of the most significant risks and issues affecting the delivery of the OU’s major change portfolio,

identified through analysis of project information and assurance discussions with project teams and scored

against the OU’s Risk Management framework.

B

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TIM

ELIN

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Aug - 15

Aug - 16

Now – (Jan -16)

Aug - 17

Aug - 18

An overview of the most significant change projects/programmes at the OU. Identified through

analysis of project information. Diagram depicts timescales, key milestones, RAG and

indicative size/impact of change

Aug 16: Deliverable

April 16: Deliverable

Jul 16: Deliverable

Jan 16:Deliverable

Jul 16: Deliverable

Jul 18: Deliverable

Feb 16: Deliverable

Apr 17: Deliverable

May 16: Deliverable

May 16: Deliverable

Jun 17: Deliverable

Oct 17: Deliverable

Jun 16: DeliverableApr 16: Deliverable

Oct 16: Deliverable

Feb 17: Deliverable

Apr 16: Deliverable Oct 16: Deliverableideas to shape two

modules/courses in 16J

Jul 17: Deliverable

Feb 17: Deliverable

Oct 16: Deliverable

Deliverable

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Top-down meets

bottom-up

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Inspiring more ‘bottom-up’ and ‘outside-in’ improvement

Changing how we change

Is your change process a cathedral or a bazaar?

http://www.unterstein.net/su/docs/CathBaz.pdf

http://www.unterstein.net/su/docs/CathBaz.pdf

Are we nearly there yet?

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Photograph: http://www.freefoto.com/preview/41-23-7/American-highway-road

Are we nearly there yet?

Q&A

Do these lessons resonate

with you / your organisation’s

experience?

If so, how are you responding

to them?

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If not, what are the challenges

in your organisation?

Thank you for taking part.

Please get in touch: [email protected]

[email protected]

@jessannison

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degrees of change - the open university webinar, 3rd feb 2016

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