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Defense Imagery Management Operations Center 1 'Hoorah' Digital Government Institutes Government Customer Service Conference, December, 2013, Washington, DC

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Celebrating 35 years in DoD 2

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Defense Media Activity 5 www.dma.milwww.defenseimagery.mil

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Proudly Serving those who Bravely Defend Our Nation 6

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Team Building Secret 7 10 Great Reasons To Add More Laughter To Your Day 1. Relaxes muscles 2. Reduces stress hormones 3. Boosts immune system 4. Provides cardiac exercise 5. Lowers blood pressure 6. Cleanses the lungs 7. Improves cancer survivability 8. Reduces pain 9. Lowers stress 10. Reduced anger and anxiety

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Ross Shaffer 8 Shafer began his career as a small town pet store manager- turned-stand-up comic in Seattle, Washington, after winning the Showtime cable network's 1983 Showtime Comedy Laugh-Off. The following year he became the host and a writer-performer of the late-night comedy series he created called Almost Live! on TV station KING / Channel 5. After four 1/2 years and nearly 40 Emmy Awards later [, Shafer left to host the Fox Network's The Late Show. Shafer's first national TV show was the USA Network's Love Me, Love Me Not, taped in Vancouver, British Columbia. The show ran for 130 episodes and aired in Italy under the name Mama No Mamastand-up comicSeattle, WashingtonShowtimecable networkcomedyAlmost Live!KINGThe Late Show TV showUSA NetworkLove Me, Love Me NotVancouver, British ColumbiaItaly As a seminar leader and motivator, he coined the phrase "customer empathy", created the Customer Empathy Institute at Calif. State University Monterey Bay and speaks at 100+ corporate events each year, and has written books including Nobody Moved Your Cheese: How to Ignore the Experts and Trust Your Gut, The Customer Shouts Back!, and Customer Empathy. Separately, he wrote the comedy cookbook-for-men, Cook Like A Stud.cookbook

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Laugh it Up! 9

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Practice what you Preach 10 Q. What kind of music did the Pilgrims like? A. ????????

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11 Feel The Love Office Memo

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Teambuilding The WHAT IF Factor ? 12 Alone we can do so little; together we can do so much more -- Helen Keller

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Thank You for Your Service! 13 And Let there be Peace on Earth!