deepening reforms-at-grass-root-level-devolution-and-e citizen-platform-edbi-2016-nairobi
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Deepening Reforms at Grass-root Level: Devolution and e-Citizen PlatformMozambique e-Citizen and e-BusinessService Delivery Platform
Nairobi - May 3, 2016
1Ease of Doing Business Initiative – Nairobi 2016
Sergio Arnaldo MapsanganheMozambique
MAIN TOPICS
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About the National Agency for ICT - INTIC1
The e-Government Strategy of Mozambique2
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Final Remarks4
e-Citizen & e-Business Service Platform
Ease of Doing Business Initiative – Nairobi 2016
THE NATIONAL AGENCEY FOR ICT
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A new dimension for ICT in Mozambique
Public entity, endowed with administrative autonomy
Assist
Coordinate
Practice of regulatory activity
Monitor and ensure compliance of electroniclegislation
Conduct studies, participate in the implementationof programmes and projects
Established by Cabinet Decree in 2011
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Operational Areas4 main areas with focus on other government institutions
eGovernment
Network
eGov Projects,
Guiding docs
ICT Training, skill
development
ICT regulation
and governance
THE NATIONAL AGENCY FOR ICT
Service Provider
Coordinate eGovernmentinitiatives and
projects
Adviser & Counselor for Government
Support the development
of private sector ICT
ICT Training to citizens –
ICT4D
Support the provision of
eGov services
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E-GOVERNMENT STRATEGY
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6 Flagship projects defined
Business Registry and Licensing System
This project was designed to ensure that all Information Systems shall share common basic data of companies and legal entities
Reforms towards this objective and to ease the demand of services by citizen and the private sector.The first approach was to establish a physical One Stop Shop
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E-CITIZEN & E-BUSINESS PLATFORMNo focus on citizen services. Each entity working on a silo based approach
Before One Stop Shop[BAU]:
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After the establishment of One Stop ShopBalcão de Atendimento Único [BAÚ]
Improvement of service deliveryThough, citizen to walk from desk to desk
E-CITIZEN & E-BUSINESS PLATFORM
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After the computerization of the One Stop Shop ServicesE-CITIZEN & E-BUSINESS PLATFORM
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E-CITIZEN & E-BUSINESS PLATFORM
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E-CITIZEN & E-BUSINESS PLATFORM
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E-BAU KEY PERFORMANCE INDICATORS
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Dematerialization
No Local Boundaries
[deterritorialisation]
Shared Services
Revenues Human Resources Multi-entity interaction
The e-BAU System if fully compliant with the e-Government vision in Mozambique
E-BAU OTHER GAINS & IMPACT
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FINAL REMARKS
Although the e-BAÚ System is already in 8 Provinces, efforts are in place to extend it to other Provinces – and not only at the BAUs
Integrating other information systems/ services to the interoperability network is a major challenge
Need of technical staff in quantity and with key skills to ensure the system's sustainability
KPI have been achieved – results show that the performance of the e-BAU system is higher that KPI
Monitoring tool for decision makers [Ministers, Directors, Managers] have been implemented – at any time stats can be fetched
Ease of Doing Business Initiative – Nairobi 2016
Thank [email protected]
The Government of MozambiqueAv. Guerra Popular, Nº 20, 2º Andar, Portas 201-2017, T:(258-21) 302241/309398; TL:(258) 823053450; F:(258) 21302289 14