Debugging your communication

for more efficiency!

Sabine Bernecker-BendixenTwitter: @SabineBendixen

www.sof-it.de www.project-laas.com1

16./17. November 2015

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That´s me at work!

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DevOpsDays Ljubljana

DevOpsDays Paris

DevOpsDays Amsterdam

BASTA! Mainz

DevOpsDays Tel Aviv

DevOpsDays Berlin

Continuous Lifecycle Conference

Jahrestagung STI e.V.

LKCE München Jahrestagung GPM Kiel

Software Quality Days

NDC London 2016

CAMS

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Culture Automation Measurement Sharing

John Willis @botchagalupe

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“If you don´t get the C, don´t bother with the A, the M

and the S!“John Willis

“We cannot not

communicate!“

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Paul Watzlawick, 5 Axiomes of Communication

Communication is everywhere around us

- all the time &...

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...misunderstanding often is hot on the

heels of communication!

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A bad communication...

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...causes trouble

...is the reason for mistakes

...is demotivating

...costs a lot of energy

...costs a lot of time

...is bad for efficiency & effectivity

...is expensive!

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Because we underestimate complexity & importance

of communication 11

We all are MASTERS of COMMUNICATION! ?

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we are communicating from our early childhood on

we are able to speak & write

we are able to listen & read

so we do not need to learn how to communicate!

...sometimes we are like MASTERS of DISASTER!

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Too often we are trapped in the complex web of communication -

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in our patterns!

Thanks to Greta for the picture!

What can we do?

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First of all...

...change your mindset!

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Communication is important!

We need to learn a lot about communication

We need to ask for help to better our communication

We need to stop concentrating only on technical skills

We need to start our training for a better communication

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That´s what we all know:

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The oldest parts of communication are 4.5

billion years old!

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The human being is 4.5 million years old,

the modern human being (as we are) only 40,000 years!

Oops! 98.5%!20

Complexity of communication

21Source: Sabine Bernecker-Bendixen; Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

Inconsistent messages

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The relative importance of verbal and nonverbal

messages

Albert Mehrabian; https://en.wikipedia.org/wiki/Albert_Mehrabian

7%

23Albert Mehrabian; https://en.wikipedia.org/wiki/Albert_Mehrabian

The impact of communication in unsure situations

38%

55%

impact of words

impact of voice

impact of body language

How many times have you thought about your body language & its impact on others?

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Second time for changing mindset!

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I am okay -you are okay!

Thomas A. Harris;http://www.drthomasharris.com/thomas-harris-biography/

What happens in the chain of

communication...

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the personal filters are very individual (sender/receiver)…

...and mostly unknown to receiver AND to the sender!

Source: Sabine Bernecker-Bendixen; Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

The new communication loop!

27Source: Sabine Bernecker-Bendixen; Kommunikation: ein vertrautes Konzept mit Stolpersteinen 1Entwickler-Magazin, Heft 06/2015, s&s media

Explain exactly your point of view

for a better understanding!

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Helpful tip for the sender:

Ask helpful questions, if there is a huge scope for

your interpretation!

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Helpful tip for the receiver:

Non-violent communication

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The smart way of communication -with more space for respectful

understanding

Don´t put yourself as the measure of all

things!Talk about your impression, your feelings and help with your ideas to improve the situation!

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Express it with your words!

Show appreciation!

Each team member - needs to know the personal value to the team

- should enjoy working in the team

- should feel like being a part of the team

-should feel well in the team!

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The take-aways:Communication is a complex and important topic!

We are no Masters of communication!

Invest in better communication! It will save time and money!

“I am okay - you are okay“ is the only useful mindset!

Take time to describe exactly your point of view / impression/ etc.!

Ask questions to avoid misunderstandings!

Think about non-violent communication!

Show appreciation!

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Communication is about feelings & emotions!

It is about the human inside of you!

“Do the right things!“

Russ Ackoff

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And then try to do them right!

Thank you very much!

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follow me on twitter:@SabineBendixen

Coming soon:@DevOpsDaysKiel2016, May 12-13