DEBORAH J. WEAVER, CMQ/OP 7701 La Brea St NE ���� Albuquerque, NM 87113 ���� 505.710.7467 ���� deborah.j.weaver@gmail.com

GENERAL EXPERIENCE SUMMARY

Business analyst with 13-years-experience analyzing and improving systems in credit unions, small businesses, non-profits and higher education. Project Manager for Kirtland Federal Credit Union’s quality management system and lead writer for KFCU’s winning application for the 2008 New Mexico Quality Award. Senior Member, American Society for Quality (ASQ) and ASQ Certified Manager of Quality and Organizational Excellence (CMQ/OE).

PROFESSIONAL ACHIEVEMENTS

Management

• Senior Vice-President for Organizational Development at Kirtland Federal Credit Union (KFCU). Led team which designed member and employee communication cycles, which resulted in KFCU being the first organization to win the New Mexico Quality Award (NMQA Zia Award) in three years and the only organization so honored in 2008. Led team which conducted comprehensive organizational self-study conducted in preparation for submission of NMQA Zia Award application.

• Senior Business Systems Manager and Project Manager for POD Inc. Responsible for internal business processes and client projects. Brought in over $60,000 in new projects in first eight months on job. Developed pipeline of additional $430,000 in projects pending.

• President & CEO, Dynamic Growth Strategies, Inc. Grew company from just me and an annual revenues of $20,000 to a company of six individuals with more than $200,000 in annual revenue.

• President, National Association of Women Business Owners, Northern New Mexico Chapter (NAWBO-NNM). Chapter grew from 80 to 200 members during seven years as member of Board of Directors.

• Chair, Developmental Reading and Chair, Student Academic Achievement for Department of Adult and Developmental Education at Albuquerque TVI. Served on institute’s Student Achievement Committee and made multiple presentations to New Mexico Higher Education Assessment Conferences.

Measurement and Assessment

• Developed Balanced Scorecard performance measurement systems for clients, including KFCU, Roadrunner Food Bank, Greater Albuquerque Habitat for Humanity, Construction Supply and Davis Kitchens.

• Developed client outcomes systems for non-profit agencies, including La Vida Felicidad and Share Your Care.

• Developed, administered, and reported on customer satisfaction, point-of-sale, and workplace climate surveys for businesses, schools, and non-profit agencies, including Share Your Care, Construction Supply, US New Mexico Federal Credit Union, Belen Independent Schools and Albuquerque Technical-Vocational Institute (TVI).

• Served as outside evaluator for The Adoption Exchange’s Federal Adoption Opportunities Grant. Prepared quarterly assessment reports and wrote final grant outcomes report as well as monograph outlining grant program’s successes and best practices.

• Designed, implemented, and managed first student academic achievement assessment program for Department of Adult and Developmental Education at Albuquerque TVI.

• Conducted institutional effectiveness research and provided internal consulting to faculty in the area of program evaluation for Office of Institutional Planning and Research at Albuquerque TVI.

Process Design, Improvement, and Documentation

• Led implementation of software industry’s quality standard (CMMI©) for POD Inc.

• Facilitated process improvement teams using Six Sigma methodology at Kirtland Federal Credit Union.

• Conducted process improvement workshops for clients, including La Vida Felicidad, Valencia County Shelter for Victims of Domestic Violence, Betty’s Bath and Day Spa, and the Scientific Laboratory Division of NM Department of Health.

• Developed process-focused operations manuals for La Vida Felicidad, Valencia County Shelter for Victims of Domestic Violence, and Davis Kitchens.

• Developed and documented HIPAA-compliant business processes for clients, including Alta Mira, PB&J Family Services, Taos County ARC, and High Desert Chiropractic and Wellness

Corporate and Government Training

• Taught in the Quality Management and Essentials for Managers programs for the Management Development Center at UNM’s Anderson Schools of Management.

• Develop web-based training for POD Inc. for a group within the US Department of Defense (workflow-familiarization training) and for the NM Department of Health (HIPAA training).

• Developed and delivered face-to-face training for the NM Public Education Department (

• Provided training in process improvement using Six Sigma methodology to Kirtland Federal Credit Union and Heritage Home Healthcare.

WORK HISTORY

2009 – present Owner DJWeaver Services Albuquerque, NM

2008 – 2009 Moderator/Administrator Susan G. Komen for the Cure Dallas, TX

2007 – 2008 SVP, Organizational Performance Kirtland Federal Credit Union Albuquerque, NM

2006 – 2007 Senior Business Systems Manager POD Inc. Albuquerque, NM

2004 – 2006 Principal DWParker and Associates, LLC Albuquerque, NM

2000 – 2004 President & CEO Dynamic Growth Strategies, Inc. Albuquerque, NM

1989 – 2000 Faculty Albuquerque TVI Albuquerque, NM

DEGREES

Master of Arts, Linguistics University of North Dakota Grand Forks, ND

Bachelor of Science, Biology Wheaton College Wheaton, IL

ADDITONAL TRAINING AND EDUCATION

Quality Examiner Training Quality New Mexico Albuquerque, NM

Writing a NMQA Application Quality New Mexico Albuquerque, NM

Blueprint for Performance Excellence Quality New Mexico Albuquerque, NM

Quality Process Training National Quality Academy at CNM Albuquerque, NM

Total Quality Management Santa Fe Community College Santa Fe, NM

HONORS, AWARDS AND CERTIFICATIONS

2008 NM Zia Quality Award for KFCU State of New Mexico 2004 Certified Manager of Quality and Organizational Excellence American Society for Quality 1995 Award for Excellence National Institute for Staff and Org. Development, University of Texas 1994 Outstanding Teacher SAGE, CNM