Dear RBC Heritage Presented by Boeing Volunteer:

It is our privilege to have you join us for the 2017 RBC Heritage Presented by Boeing. Now in its 49th year, the Heritage remains one of the longest-running events on the PGA TOUR. Much of the Heritage’s success is attributable to you and the many volunteers who offer their services year after year. Our volunteers enhance all aspects of the tournament experience and as a result, you continually receive one of the highest ratings from the PGA TOUR for your dedication and professionalism. The generous support of our Heritage Volunteer Team makes it possible for the tournament’s general sponsor, the Heritage Classic Foundation, to consistently make substantial contributions to local charities. Since its inception in 1987, the Heritage Classic Foundation has distributed $35 million to charities throughout South Carolina and Georgia. In 2016, the Foundation helped facilitate close to $2.4 million in donations.

This guide provides an overview of the policies, requirements, and criteria which apply to all volunteers. Please take time to review the following information, as it will guide your preparations for the tournament, and will assist you in enjoying your experience with the RBC Heritage.

The impact each volunteer has on the player’s, spectator’s, and sponsor’s experience cannot be overstated. On behalf of the Heritage Classic Foundation, the tournament sponsors, and the PGA TOUR, we are all grateful to you and each one of our 1,200 volunteers who dedicate themselves to make the tournament successful.

Sincerely,

Steve Wilmot

Tournament Director

Mike Manesiotis

General Volunteer Chairman

Tyler Daly

Volunteer Manager

Table of Contents

Section Page

The Tournament ....................................... 1

General Sponsor ..................................... 1

Schedule of events .................................. 2

Key Volunteer Information

Volunteer Account ...................... 3

Volunteer Uniform Distribution…. 3

Uniform ....................................... 3

Credential .................................... 3

Volunteer Parking ....................... 4

Volunteer Parking- Off Days ....... 4

Volunteer Parking Lot .................. 4

General Parking ........................... 5 Hilton Head Public Schools

Recommended items .................... 5

For Your Safety ........................... 5 Key Volunteer Locations

Volunteer Tent ............................ 6

Restrooms ................................... 6

Concession Stands ..................... 6

First Aid ....................................... 6

Lost and Found ........................... 6

Weather/Evacuation .................... 7 Procedure

Weather Information .................... 8

Section Page

RBC Heritage Volunteer Requirements…. 9

RBC Heritage Volunteer Guidelines......... 10

General Tournament Information

Tournament Staff ........................ 11

Contact Information .................... 11

Social Media ................................ 11

Information Locations ................. 11

Trustees ...................................... 12

Tournament Facts ........................ 13

Foundation Facts ......................... 14

Permitted/Prohibited Items . ....... 15

Bag Policy .................................... 16 Mobile Device Policy ................... 17

Maps

Course Map ................................. 18

Volunteer Map ............................. 19

Parking Map ................................ 20

Sea Pines Trolley ……………………… 20

Volunteer Organization

Retired Volunteers ...................... 21

Volunteer Committees ………… 22-24

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The Tournament The tradition of the RBC Heritage Presented by Boeing began in 1969 when the late Arnold Palmer won the inaugural tournament on Hilton Head Island. Harbour Town Golf Links was so new that the famous candy cane striped lighthouse was still under construction and parts of the fairways needed to be spray-painted green.

Now, in the 49th year of the tournament, Harbour Town is ranked the #2 course by PGA TOUR Professionals, and the RBC Heritage boasts a distinguished list of champions including: the late Arnold Palmer, Jack Nicklaus, Tom Watson, Johnny Miller, Bernhard Langer, Greg Norman, Davis Love III and the late Payne Stewart.

The RBC Heritage has an incredible support network of many local, county and state governments, as well as support and involvement from corporations large and small throughout the region. From Lowcountry residents and the 1,200 volunteers who work the tournament to the fans who purchase tickets, the community heeds the call to “Get Your Plaid On!” further proving that while plaid may be just a pattern on fabric—it is very much the fabric of this community.

General Sponsor The Heritage Classic Foundation, the RBC Heritage’s non-profit general sponsor, is dedicated to providing the highest quality PGA TOUR golf tournament that generates significant economic impact and promotion for the Hilton Head Island-Bluffton area, the Coastal Empire and the State of South Carolina while generating funds for local charitable causes that enhance the quality of life for all. Every dollar of revenue generated by the Heritage Classic Foundation is distributed to charitable organizations across the state. Now in its 31st year, the Foundation has distributed $35 million to charities throughout South Carolina and Georgia since it was created in 1987. In 2016, the Heritage Classic Foundation helped facilitate close to $2.4 million in donations.

“Since 1993, two hundred and seventy-five high school seniors have gone to college thanks to our scholar program,” says Tournament Director Steve Wilmot, “that is in addition to the hundreds of groups who receive grants, work our concession stands and participate in our matching programs each year.”

One of those groups is the Hilton Head Heroes, a non-profit organization that provides no-cost resort vacations for children with life-threatening illnesses which was a finalist for the PGA TOUR’s 2016 Charity of the Year. “It’s a fun-filled week, free of doctor’s visits and financial worries,” says Founder Gregg Russell. “The funding we receive from the Heritage Classic Foundation plays a major role in enabling us to give these families a vacation they will remember forever.” For more information about the Heritage Classic Foundation, visit heritageclassicfoundation.com

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2017 Schedule

Monday, April 10 • Pro Practice Rounds Morning • Parade and Opening Ceremonies* - 18th green 10:00 am Parade begins at the Liberty Oak in Harbour Town • Monday Pro-Am Presented by Boeing • Starting on the 1st and 10th tees 11:30 am - 6:30 pm** Tuesday, April 11 • Pro Practice Rounds • The PGA TOUR Professionals are invited to play at their discretion. All Day • Coca-Cola Youth Day* • Putting Contest on Putting Green 3:00 pm - 4:00 pm • Youth Day Movie* on the Heritage Lawn 4:30 pm – 6:00 pm Wednesday, April 12 • RBC Heritage Pro-Am • Starting on the 1st and 10th tees 7:00 am - 7:00 pm** • RBC Heritage Pro-Am at Atlantic Dunes – shotgun start 10:00 am Thursday, April 13 AUTISM AWARENESS DAY – WEAR BLUE First Round • Starting on the 1st and 10th tees • Morning Starting Times 7:20 am - 9:00 am** • Afternoon Starting Times 11:50 am - 1:30 pm** Friday, April 14 Second Round • Starting on the 1st and 10th tees • Morning Starting Times 7:20 am - 9:00 am** • Afternoon Starting Times 11:50 am - 1:30 pm** Saturday, April 15 PLAID NATION DAY – WEAR PLAID • Third Round Starting Times • All players start on 1st tee 8:30 am - 1:30 pm** • Plaid Nation Day* • Judging on the Heritage Lawn 12:00 pm - 2:00 pm • Concert on the Heritage* Lawn featuring Whitley Deputy and the B Town Project After play – 8:00 pm Sunday, April 16 EASTER SUNDAY • Easter Service* - 18th Green Harbour Town Golf Links 7:30 am • Easter Egg Hunt* on the Heritage Lawn following Service 8:30 am** • Final Round Starting Times • All players start on 1st tee 8:30 am - 1:30 pm** • Trophy Presentation* - 18th Green • Takes place immediately following the close of play ** Times are Approximate * Tickets are required at all events – Children 15 and under are FREE when with a ticketed adult

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Key Volunteer Information Volunteer Account During online volunteer registration, all volunteers are given a temporary user name, password and link to the registration site. Once a volunteer has completed the registration and has been assigned to a committee, the volunteer may log back into their account to contact their committee chairmen and to view their shift assignments once they have been assigned.

Volunteer Uniform Distribution Friday, March 24th- 8 am-6 pm St. Andrew By-the-Sea Methodist Church- 20 Pope Avenue, Hilton Head, SC 29928 At Volunteer Uniform Distribution, volunteers pick up their volunteer package, including their uniform, volunteer badge, parking pass, food coupons and tournament information. If it is not possible for a volunteer to attend Uniform Distribution, the volunteer must notify their committee chairman and arrange for the volunteer package to be picked up by someone else. Volunteers may purchase up to four tournament Grounds Badges at the volunteer discount of $75 each (over 50% off) for family members only. This may only be done during online volunteer registration or in-person at uniform distribution.

Uniform The RBC Heritage Volunteer Uniform consists of the official 2017 jacket, shirt, hat, black slacks, and volunteer badge. The jacket, shirt, hat and volunteer badge are included with the volunteer package. Volunteers must provide their own black slacks and footwear. It is advised that comfortable walking shoes are worn. Uniform items from previous years, (e.g. hats, shirts, jackets) are NOT acceptable. The uniform may NOT be worn on days that the volunteer is not working.

The official uniform for Announcers and Starters consists of the red blazer, white dress shirt, plantation style hat, Heritage plaid knickers, black socks and white shoes. Men wear a yellow tie with their shirt.

Credential The personalized volunteer badge and lanyard is required to be worn around the neck and displayed AT ALL TIMES. The volunteer badge allows volunteer access on the Volunteer Shuttle from the Volunteer Parking Lot to the Volunteer Tent, as well as course access based on committee assignment. Only volunteers with assignment access are allowed into the hospitality venues and other restricted areas. When NOT working, the volunteer badge provides volunteers tournament access to view the tournament as a spectator.

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Volunteer Parking As part of the volunteer package, all volunteers receive a parking hangtag for preferred parking during the days they are working. The designated Volunteer Parking Lot is located at Hilton Head Preparatory School. Hangtag-specific lots are only for use on the days the volunteer is working and may only be accessed using the proper hangtag.

FOR ALL DAYS, PLEASE CARPOOL OR BIKE TO THE COURSE AS MUCH AS POSSIBLE

Volunteer Parking- Off Days On off-days, if the volunteer lives outside of Sea Pines, they must park at General Parking at the Hilton Head Public School Complex or bike to the course. For volunteers living in Sea Pines please walk, bike, or take the Sea Pines Trolley to the course. See Bike Parking on the Course Map (Page 18) and Sea Pines Trolley information (Page 20).

Volunteer Parking Lot Lawton Canal Road, behind Hilton Head Prep School

- Available for all volunteers on working days. - MUST PRESENT VOLUNTEER PARKING LOT HANGTAG - NO PARKING ON OFF-DAYS - Enter Sea Pines through the back security (Ocean) Gate on North Sea Pines Drive.

Continue on North Sea Pines Drive, turn right onto Lawton Drive. Proceed down Lawton Drive approximately ¼ of a mile then turn right onto Lawton Canal Road.

- Follow RBC Heritage directional signs to Volunteer Parking at Hilton Head Prep School.

SHUTTLES RUN CONTINUOUSLY FROM VOLUNTEER PARKING TO THE VOLUNTEER TENT (Located behind the driving range on Plantation Drive) Hours: 6:00 am until 1 hour after play • Monday- Sunday of tournament week

ALLOW AT LEAST 30 MINUTES TO GET FROM VOLUNTEER PARKING TO YOUR ASSIGNMENT LOCATION.

On working days only, a volunteer is allowed to bring their spouse on the Volunteer Shuttle if they both arrive in the same car with a Volunteer Parking Lot hangtag. Prior to boarding the Volunteer Shuttle, all passengers must pass through a security screening.

See Prohibited Items Information (Page 15)

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General Parking- Hilton Head Public School Complex 70 Wilborn Drive, Hilton Head, SC 29926

- Must be used on off-days. - May be used on working days, if preferable- particularly for those living off-island and on

the north end of the island. - Available for all spectators and volunteers - Located at the Hilton Head Public School Complex- Accessed off of Highway 278 at

Wilborn Drive.

SHUTTLES RUN CONTINUOUSLY FROM GENERAL PARKING TO HARBOUR TOWN MARINA Hours: 6:30 am until 9:30 pm • Monday- Sunday of tournament week

Prior to boarding the General Spectator Shuttle, all passengers must pass through a security screening. See Prohibited Items Information (Page 15) See the Parking Map (Page 20)

Recommended items to bring to your shift Please be aware that there will not be a location to store your personal belongings during your volunteer shift. It is recommended that you only bring belongings that you can hold onto during the day. Cell Phones are allowed on the course but they must be turned to silent mode and cell phone

use is prohibited during the volunteer shift.

When off-duty, the PGA TOUR’S Mobile Device Policy must be adhered to.

See the PGA TOUR’S Mobile Device Policy (Page 17)

For Your Safety Drink plenty of fluids to avoid dehydration. Wear your Volunteer uniform hat for protection from the sun. Bring your Volunteer uniform jacket in case of rain, wind, or cold weather. Use suntan lotion or sun block. Consider wearing bug spray. Wear tennis shoes or soft-soled shoes. Do not wear spiked golf shoes. Familiarize yourself with the first-aid location (behind the 15th Green). Be sure to wear appropriate clothing for the weather.

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Key Volunteer Locations Volunteer Tent The Volunteer Tent, sponsored by TidePointe, a Vi Community, and Palmetto Electric Cooperative, is located behind the driving range on Plantation Drive and is provided for the relaxation and comfort of volunteers on the days they are working. Coffee, soft drinks, water and snacks are available to working volunteers.

The Volunteer Tent and its amenities are only available for volunteers during their working days. All food from the Volunteer Tent must be consumed while at the Tent; only limited amounts of water and beverages may be taken out of the Volunteer Tent. Food take-outs are NOT permitted.

Use of the Volunteer Tent in NOT permitted by non-working volunteers, friends, or family of volunteers.

VOLUNTEER TENT HOURS: Monday - Tuesday 7:30 am – 4:00 pm Wednesday - Friday 6:00 am – 6:00 pm Saturday 6:30 am- 6:00 pm Sunday 6:30 am- 3:00 pm

Restrooms Restrooms are located next to the Volunteer Tent. Additional restrooms are placed throughout the course and can be located on the Course Map on page 18.

Concession Stands Included in the volunteer package are food coupons for use on each working day ONLY, valid from Monday-Sunday of tournament week. Food coupons are redeemable at all on-course local civic or non-profit organization concession stands. Food coupons cannot be redeemed in the Harbour Town Clubhouse, the Heritage Pavilion or the Hilton Head Social Bakery at Wine@Nine. Concession stands can be found on the Course Map on page 18.

Each coupon entitles the volunteer to the following: One (1) Sandwich or Salad, One (1) Non-Alcoholic Beverage, One (1) Bag of Chips, One (1) Cookie or Fruit

First Aid Hilton Head Regional Health Care Professionals are located at the First Aid Station behind the 15th green.

Lost and Found Personal articles found and turned in during tournament week may be recovered from Lost and Found, located in the Will Call/Ticket Trailer near the bag drop at the Clubhouse. See the Course Map (Page 18)

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Weather/Evacuation Procedure In the event of a weather delay Please be aware that once play is suspended, it may or may not re-start later in the day. Do not leave the course unless expressly informed that play has been postponed until the next day.

VOLUNTEER WEATHER DELAY PROCEDURE 1. Locate nearest Safe Haven Orange or Blue flags on the course Ask Hole Captains (straw hats) or Safe Haven volunteers (red caps) if unsure of location

2. When horn sounds, proceed to nearest Safe Haven Volunteers near #1 green, #18 green, #10 tee go to area under Conference Center

3. Remain in Safe Havens- Volunteers will be advised of delay status every 30 minutes 4. Play resumes- return to course 5. Play cancelled- Volunteers driven to shuttle pick-up locations, contacted by phone with instructions

For the most up-to-date information, check the RBC Heritage Mobile App and on social media:

twitter: @RBC_Heritage and facebook.com/RBCHeritage

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RBC Heritage Volunteer Requirements

Has secured accommodations within 1 ½ hours of Hilton Head during the week of the tournament prior to volunteer application.

Agrees to a minimum of sixteen hours, or four shifts, of committee work plus time for training or orientation, if needed. Specific shift and time requirements vary amongst committees. (Please note: Training may take place prior to the week of the tournament.)

Commits to final schedules that may differ in days and shifts from committee to committee. Completes an application each year and makes a committee preference. Completes registration and payment prior to the stated deadline. Otherwise, they will be

removed from their committee assignment and may be removed from the volunteer list. If selected, may be placed on a waiting list or temporarily assigned to another committee,

while still maintaining a committee preference. May be called as a substitute for the current year, returning possibly to a waiting list. Volunteers MUST pick up their uniforms during the stated dates of Uniform Distribution.

Failure to pick up uniforms at the proper time will result in being removed from the volunteer list. If it is not possible for a volunteer to attend Uniform Distribution, the volunteer must notify their committee chairman and arrange for the volunteer package to be picked up by someone else.

If a volunteer must withdraw after registration, the volunteer must notify the committee chairman and Volunteer Manager as soon as possible. The withdrawal must be communicated prior to the refund deadline to receive a refund on the registration fee.

Is conscientious regarding neatness, punctuality, wearing the proper uniform, maintaining a pleasant manner, and being a “team member”.

Is assigned a location for parking and a personal vehicle pass for that location on workdays. On days off, volunteers use the General Parking lots and buses provided there.

Plans enough lead-time to get to their assignment location prior to the start of their shift. When operating volunteer vehicles of any kind, including golf carts, must report any accident

or incident immediately to the Tournament Office and request those involved to report to First Aid.

Receives service pins from an immediate supervisor every five years for appropriate years of service.

Submits information for a background check if working in applicable committees.

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RBC Heritage Volunteer Guidelines In the event you are unable to meet your assigned work schedule, contact your supervisor

immediately. In the event of illness or injury while on duty, please report to the First Aid Station located

behind the 15th green. Do not talk to players or PGA TOUR officials unless they talk to you first. Do not touch a player. Do not ask for autographs while on duty. Do not eat food while on duty. The consumption of alcohol prior to or during your shift is prohibited. If consuming alcohol after completing your work for the day, drink responsibly and be aware

that as a volunteer you are a representative of the RBC Heritage and are expected to act accordingly and professionally.

Do not smoke while on duty. Cell phones must be on silent and may not be used while on duty. Do not leave your post without notifying your supervisor or being relieved officially by

another. Please be aware that certain committee duties require heavy lifting, long periods of standing,

and exposure to the elements. Certain volunteer roles may not be ideal for every person.

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General Tournament Information

Tournament Staff President & Tournament Director .................................................................... Steve Wilmot VP, Operations .................................................................................................. Morgan Hyde VP, Sales & Marketing ...................................................................................... Derek Paton Marketing & Communication Director ............................................................. Angela McSwain Community Outreach & Statewide Initiatives Director ..................................... Angie Taylor Administrative Assistant ................................................................................... Christina LoBello Ticketing & Event Management Director ......................................................... Andy McMillen Corporate Sales Director ................................................................................... Mike Ivester Volunteer & Operations Manager .................................................................... Tyler Daly Finance Manager .............................................................................................. Tom Wilkinson Sales & Marketing Coordinator ........................................................................ Kristen Brockman

Contact Information

RBC Heritage Website ................................................................ rbcheritage.com Heritage Classic Foundation Website ......................................... heritageclassicfoundation.com Tournament Office ...................................................................... 843-671-2448 Tournament App .......................................................................... RBC Heritage Presented by Boeing

To ensure that volunteers are kept up-to-date with tournament information, volunteers with Apple and Android devices are asked to download the free RBC Heritage Presented by Boeing app. The app can be found by searching for “RBC Heritage Presented by Boeing” available on the Apple App Store or Google Play. If you already have last year's app installed on your phone, please make sure to download the latest update for the 2017 RBC Heritage Presented by Boeing app.

Social Media When posting on social media, be sure to use #PlaidNation to discuss and show your time as an RBC Heritage volunteer.

facebook.com/RBCHeritage twitter.com/RBC_Heritage

youtube.com/user/TheHeritageHHI instagram.com/RBCHeritage

Information Locations Spectator Guides, General Information, and Daily Pairing Sheets can be found at the Main Entrance near the clubhouse, between the 1st green and 2nd tee, near the entrance at the 18th green and other centralized locations. Hospitality Ambassador Greeters will be located at the main course entrances to assist with questions as well.

For additional general tournament information, please review rbcheritage.com, the RBC Heritage Presented by Boeing app, and the RBC Heritage General Information Guide

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HERITAGE CLASSIC FOUNDATION TRUSTEES

OFFICERS & EXECUTIVE COMMITTEE MEMBERS J. Simon Fraser – Chairman Donald F. Calhoon – Vice Chairman William G. Miles – Secretary Richard P. Reichel – Treasurer Stephen J. Wilmot – President/Tournament Director Steven P. Birdwell – The Sea Pines Resort Terry A. Finger – Governance Committee Chairman Scott H. Richardson – Scholar Committee Chairman Thomas D. Reilley, Jr. – Pro-Am Committee Chairman W. Douglas Smith – Palmetto State Initiatives Committee Chairman Stanley R. Smith – Charities Committee Chairman

TRUSTEES Charles H. Brown James J. Chaffin, Jr. Edward B. Dowaschinski Al Kennickell Pamela P. Lackey Michael Manesiotis Charles C. Rountree III William Mathews (Mat) Self David J. Tigges

HONORARY TRUSTEES Paula Harper-Bethea Matthew T. Goodwin William H. Goodwin, Jr. Duane N. Parrish The Honorable Lisa B. Sulka

TRUSTEES EMERITUS Angus F. Cotton (1987-2016) John Curry (1987-2008) Cartha D. (Deke) Deloach (1987-2013) Charles E. Fraser (1987-2002) Joseph B. Fraser, Jr. (1987 – 2014) Norman P. Harberger Ward Kirby John H. Zimmerman

ADVISORY Cary C. Corbitt

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Tournament Facts

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Foundation Facts

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Permitted and Prohibited Items

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Course Map

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Parking Map

Sea Pines Trolley Map and Trolley Times- www.seapinestrolley.com

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Retired Volunteers When retiring, a volunteer is eligible for one (1) complimentary Grounds Badge for each five

years of service for the tournament following retirement (e.g. for 10 years of service a retired volunteer is eligible for one (1) complimentary Grounds Badge for the next two tournaments following retirement).

Volunteers who retire after 5 or more years of service must inform the Volunteer Coordinator of their retirement by mail or email prior to the next tournament’s registration deadline to be eligible for the retired volunteer tickets.

Retirement notification must be received within the indicated timeframe to be eligible for the retired chairman badges.

Eligible retired volunteers will be notified by the Volunteer Coordinator in the month of March prior to the tournament to arrange the distribution of the badge.

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Volunteer Committees Committees operate Monday, April 10 through Sunday, April 16 unless otherwise noted.

Announcers Engage the spectators with player introductions and relevant information as the players come through the 9th and 18th greens.

Caddie Operations Assist the Pro-Am amateur caddies and players and support Pro caddies throughout the week. Shuttle Pro-Am participants via golf carts and maintain the bag drop as players and caddies arrive. Support PGA TOUR caddies with registration and parking.

Child Care Provide child care for players’ children during Tournament week, including various educational, outdoor and field trip activities.

Background check is required.

Couriers Get close to the Pros and the inside-the-ropes personnel by transporting players, caddies, families, walking scorers, standard bearers and officials via golf cart from the 18th green to the clubhouse.

Duties require driving a golf cart.

Hospitality Ambassadors Serve as a liaison for the Tournament and information reference for the spectators. Welcome and direct guests at the entry point to their hospitality suite or course entrance. Help ensure an ideal experience by assisting guests with Tournament information.

Duties require standing for the duration of the shift and frequently walking up and down stairs. This committee's training occurs prior to the tournament week.

Marshals Work inside the ropes and right on course, helping ensure that play proceeds smoothly and safely, creating an enjoyable experience on the course without distracting players. Work on one hole, and periodically rotate positions around the hole in order to assist players with locating balls and obtaining rulings.

Duties require standing for the duration of the shift. Knowledge of golf etiquette is recommended. Must work both Saturday and Sunday of the tournament as well as two additional shifts, typically Thursday and Friday. Training occurs prior to tournament week.

Continued

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Media Relations Work inside the Media Center, assisting the media with Tournament information and coordinating with various media outlets, the PGA TOUR and players.

Player Transportation Provide a welcoming experience for players and their families by providing transportation around the island and the local attractions during their time at the Tournament. Respond to transportation requests from Tournament officials as needed throughout the Tournament.

Duties require driving a vehicle. Driving record check is required.

Safe Haven/Rain Delay Coordinate with Tournament officials, golfers and other volunteer committees in the event of inclement weather. Direct and transport players and support staff by van to shelter, and inform Tournament support personnel how to proceed in accordance with TOUR guidelines regarding the resumption or postponement of play.

Duties require driving a vehicle. Driving record check is required. Training occurs prior to tournament week.

ShotLink Laser Use lasers and other electronics to track the position and distance of the players’ shots to generate statistics for use on TV and Internet coverage. Positioned on one hole with locations around the fairway landing area and at the green. Duties require the use of small electronics and charting the location of golf balls. Knowledge of golf is recommended.

Operates Thursday, April 13 to Sunday, April 16. Training is during tournament week.

ShotLink Walking Scorers Walk inside the ropes and be in the thick of the action for an entire round with a group of PGA TOUR players and record instantaneous shot and score updates during the Tournament. The information is then updated on the TV broadcast on Internet leaderboards.

Duties require the use of small electronics and walking all 18 holes. Knowledge of golf is recommended. Operates Wednesday, April 12 to Sunday, April 16. Training occurs prior to tournament week.

Special Assistance Shuttle Assist spectators who need special assistance by transporting them via golf cart from the Handicapped Parking Lot next to the 13th green to central locations within the golf course in order to enjoy various locations on the course.

Duties require driving a golf cart. Operates Thursday, April 13 to Sunday, April 16. Continued

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Standard Bearers MUST BE A LOCAL HIGH SCHOOL OR MIDDLE SCHOOL STUDENT Standard Bearers walk inside the ropes for all 18 holes with their group, carrying RBC Heritage leaderboard standards to display accurate and up-to-date scores throughout the round.

Starters Inform the spectators of upcoming playing groups by introducing the players as they begin their rounds during the Tournament.

Traffic Management Assist with the management of vehicle traffic on Plantation Drive, which certain vehicles are allowed to drive through during the Tournament with proper access hangtags. Oversee the safety of spectators as they are walking between holes to ensure that traffic and spectators can move safely. Additional duties oversee the loading and unloading of spectator shuttles at Harbour Town Marina and parking areas.

Volunteer Shuttle Assist our volunteers with parking and shuttle service at the Volunteer Parking Lot and shuttle loading area at the Volunteer Tent. Duties include overseeing the parking area to maintain the parking plan and assist with the coordination of shuttle service to ensure our volunteers have an enjoyable experience as they go to and from their shifts on the golf course.

Volunteer Tent Oversee the tent volunteers will report to at the start of their day and between shifts. Serve as the primary source of volunteer information to answer volunteer and Tournament-related questions. Help keep the tent stocked with food and drinks while maintaining an appealing area for volunteers to congregate.

Uniforms Provide information, distribute and organize volunteer uniforms and volunteer package material at Volunteer Uniform Distribution in March and assist with the Volunteer Tent during the tournament.