Dealing with a Problem VolunteerA&WMA Sections & ChaptersLeadership Training Academy

Dealing with a problem volunteer•Did we recruit well?

▫Passion for the organization▫Bring an added value to the organization▫Persons who will be on their best behavior▫“People skills”▫Team players▫Persons who understand, respect, and fulfill their

respective roles•Did this person receive an adequate

onboarding”?•Is there an agenda – with times •Is the Chair dealing with the problem

member(s)?

Dealing with a problem volunteer

•argumentativeness•bullying•rudeness•talking too much•not coming to meetings•generally showing lack of interest

Bylaws

Bylaws should include standards of conduct for the board and term limits, Board member duties and expectations.

Dealing with problem volunteers

•Take a deep breath.•  The chief complaints for most volunteers,

generally fall into one of two categories▫Not feeling listened to ▫Not feeling appreciated

•So, listen and ask, apologize if needed•Be straight

How to Fire A Volunteer

•Re-Assign•Re-Train•Re-Vitalize•Refer•Retire