de escalation ppp

8/13/2019 De Escalation PPP

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De escalation / Communication


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Communication is the Key toCrisis De Escalation

A difficult and potentially dangerous situation for officers involves

being called to a scene and engaging with a person who may be

mentally ill. Most individuals with mental illness are not

dangerous, but a special set of skills are required to bring a

mutually successful end to the encounter.


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Although an officers inclination maybe to intervene immediately,that may not always be the best response. As long as the person

isnt an immediate danger to self or others, theres time to assess.

How does an officer assess?


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CommunicationListen with Empathy

Try to understand where the

person is coming from

Talking to the person and evaluating the responses


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5 ways to Communicate

Undivided Attention:

Be Non-Judgemental

Focus on Feelings / Behaviors

Allow Silence

Re-statement to clarify messages


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What is Communication?

A two way process that relates to

verbal interaction - listening, speaking and hearing

Non verbal interaction - looking and

seeing


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Maximize Communication: Express yourself in as direct and explicit manner as possible

Avoid demeaning language

Take time

Check for understanding

Encourage feedback


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Why do people become aggressive?


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Frustration

Unfairness

Humiliation

Immaturity

Excitement

Learned Behavior

Reputation

Means to an end Decoy

Mental Illness


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Signs of Aggression


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Standing tall

Raised voice

Rapid breathing

Direct prolonged eye contact

Exaggerated gestures

Tensing of muscles

Any variance from normal for the situation

Clenched fists

Increased agitation


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Assessing the risk of Violence Is the person facing a high level of stress?

Is the person under the influence?

Does the person have a history of violence?

Does the person have a history of psychiatric illnesses?

Has the person threatened violence in the past?


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De escalation Steps Recognize whats happening

Identify and control own emotions

Recognize the early warning signs

Give clear, brief, assertive instructions

Explain your intentions

Negotiate options

Avoid threats


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De Escalation Techniques Simple / active listening

Acknowledgement

Allow silence

Agreeing

Apologizing

Invite criticism

Develop a plan


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hen nothing works

Explain expectations and consequences

Give directions and follow through

Give the person the opportunity to process the information


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Remember:

Once you have made a threat or given an ultimatum, you have

ceased all negotiations and put yourself in a potential win lose

situation.

For safetys sake you must be the winner.

Last resort.


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Closure: De-escalation is a very difficult and humbling skill

You must be able to control your own anger / frustration

You must be able to see the big picture

Practice what you learned


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de escalation ppp

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