dcu employee assistance programme (eap)eap mild to moderate issues information - financial - legal -...
TRANSCRIPT
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DCU Employee Assistance Programme (EAP)
Freephone
1800 817 435
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.
for
Dublin City University
Presented by:
Denise Byrne
OGP Key Account Manager, Inspire Workplaces
Employee Assistance Programme (EAP)
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AGENDA
Overview of Inspire Wellbeing
Aims & Objectives of EAPs
Stepped Care Model
Service Delivery
Management Support
Evaluation
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. Overview of
Inspire Wellbeing
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IT’S OKAY NOT TO BE OKAY
CHALLENGING STIGMA AND DISCRIMINATION
CHANGING MINDS AT WORK
“WELLBEING FOR ALL”
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Practical & Emotional Support – Personal & Work
Early Intervention & Supports
Promote healthy environment - reduced stress
Aims & Objectives
of
EAP Services
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EAP
MILD TO MODERATE
ISSUES
INFORMATION
- FINANCIAL
- LEGAL
- CITIZENS INFO
ONLINE RESOURCES
*
WEBSITE
PSYCHO
EDUCATION
MANAGER
SUPPORT
&
GUIDANCE
REFERALLS:
SELF
ASSISTED
MANAGER
24 / 7 / 365
TELEPHONE HELPLINE
6 SESSIONS
SFBT
COUNSELLING
Employee Assistance Programmes
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CLIENT RECORDS:
- Case Number – No names
- Documentation
- Feedback
COUNSELLOR CODE OF PRACTICE:
- Do not contact client’s place of work
- Deal with Clinical Manager (EAP Consultants)
only
REPORTS:
- Trends: Usage, No. of Sessions, Gender etc
- No identifying information
- No legal reports
Confidentiality:
Key to Engagement
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. Evidence Based Clinical Services Stepped Care Model
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Engagement in Low Intensity Intervention
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Low Intensity Support Dedicated Online Wellness
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TEXT
Specialist Information Legal, Financial & Citizens Information
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1800 817 433
Freephone
24 / 7 / 365
Voluntary
Self Referral Red Flag Priority
Accessing Services 24/7 HELPLINE
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Stress
Family
Issues
Phobias
Addiction
Anxiety
Relationship
Issues
Counselling
Up to 6 sessions
Solution Focused
Financial
Problems
Work
Relationships
Bereavement Depression
Mental
Health
Life
Events
Confidential Counselling
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Inspire’s Counsellor Network
600 COUNSELLORS
NATIONWIDE
*
25km
*
FULLY ACCREDITED
*
PROFESSIONAL
REGISTRATION
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Support for Managers
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Support for Managers
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Service Evaluation
Utilisation Reports
• Quantitative Feedback – Number of presenting cases
• NB: No Identifying Info!
Qualitative Feedback
• You tell us!! – Questionnaire
Annual Evaluation
• Annual Evaluation Report – High Level Statistical Summary Identifying Trends – Recommendations
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Wellbeing in the Workplace
Wellbeing in Your World helps your staff to focus on
their own wellbeing through the following programmes:
Personal Effectiveness
Mindfulness
Financial e.g. Planning for Retirement
Building Resilience
Juggling Parenting & Work
Stress Management
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Management Support
The Resilient Workplace programme focuses
on helping organisations to deliver success through a
resilient workforce.
Managing Mental Health in the Workplace
Mental Health Awareness
Building Emotional Resilience
Dealing with Difficult Situations
Dealing with Conflict
Leading Through Change
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Be further inspired by what we do visit:
www.inspirewellbeing.ie/workplaces
or email us at:
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Staff Wellbeing
Staff
Handbook
Policy &
Practice
Learning and
Development
Personal
Development HR
EAP Resources
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Learning and
Development
Personal
Development
EAP Resources
Communicating
in Challenging
Situations
1st Dec 2017
Building your
Resilience
9th & 16th
April 2017
Self
Confidence &
Assertiveness
Building
27th April 2017
Communicating
with Increased
Influence
24th May 2017
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Health Through the Generations
Zumba Classes
Semester 1 - TBC
Yoga
Semester 1 - November
Staff Wellbeing
Meditation
January - TBC
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Staff
Handbook
Policy &
Practice
Managers
Toolkits Guidelines
for Managers
Supporting
Staff
through
leave
Work-Life
Balance
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November November
14
November
22 28 St Patrick’s
Campus All Hallows
Campus Glasnevin
Campus
EAP Information Sessions
Website: https://www.dcu.ie/hr/DCU-EAP.shtml
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DCU Employee Assistance Programme (EAP)
Freephone
1800 817 435