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DBP Member ConferenceLearning & Development for Maximum D&I Impact
December 4th, 2015New York, NY
Diversity Best Practices
Developing Inclusive Leaders!Perspectives on the OD/CDO Partnership from
Cutting Edge Research and Experience
Presented by Joseph Santana
Chairman of the i4cp CDO Board
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Diversity Best Practices
Three Distinguishing Things We Do
1. Steer research into the D&I practices of high performing organizations
2. Build future practices
3. Provide a peer support community
About the CDO Board
The i4cp CDO Board and Research Team
AIG
Baystate Health
Carolinas
Healthcare sys
Choice Hotels
International
CVS Health
Federal
Reserve
Froedert
Ingersoll-Rand
Kelly Services
Lincoln
Financial Group
Sony Pictures &
Entertainment
WW Grainger
Lockheed
Martin
Pitney Bowes
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Diversity Best Practices
Why are inclusive leaders so important?
D&I Embedded in Organizational
Strategy
Business Result Metrics
Strong Inclusion Focus
Inclusive Leadership Behavior is a Key Foundation
The January 2015 i4cp Study Identifies 4 Key
Elements in Companies that Leverage Diversity For
High Performance
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Diversity Best Practices
U.B. training is a big part of the HPO solution
LPO’s
Only 23% of LPOs
have provided U.B
Training to leaders
and HR
Professionals
HPO’s
44% of the leaders
and HR
professionals at
HPOs have had U.B
Training
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Diversity Best Practices
What else do HPOs do?
50% offer coaching and mentoring to supplement training
43% require leaders to continue learning by participating in ERGs
20% also use experiential or action learning
According to the
research top performers
take more of a home
developed whole-
systems approach to
addressing cognitive
blind spots and
developing more
inclusive leaders. For
example:
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Diversity Best Practices
Why is this extra work so important?
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Diversity Best Practices
Even when you know the truth, the table on
the left still appears longer and narrower
than the table on the right!
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Diversity Best Practices
So, why does that happen?
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Diversity Best Practices
The same is true about the persistence of
learned biases!
30ms
Sub-conscious
525msConscious
Amygdala /Sub-conscious reaction
The 7 11 Rule
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Diversity Best Practices
Here are some other things top performers do based on my experience to overcome the influence of bias
1. Get leaders ready to
be inauthentic
2. Teach them to look for
and take bias triggers
out of their processes
3. Teach them to coach
and be coachable
about bias
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Diversity Best Practices
By the way, despite the current state and direction of
the workforce, according to i4cp’s latest research…
Only 7% of the companies
i4cp surveyed include non-
employees with people
management responsibilities
in their D&I leadership
development.
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Diversity Best Practices
What’s the bottom-line here with regards to
developing and sustaining inclusive leaders?
You need to do more than educate
leaders; you need to change how they
behave
To do that, you need a bigger approach
where training is only a part of a larger
behavioral re-engineering strategy
The process of having and sustaining
inclusive leaders is not a “one and
done,” it is one of continuous
development and evolution
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Diversity Best Practices
If you want to continue our chat Connect with me on LinkedIn
https://www.linkedin.com/in/joesantana
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