DEV BHOOMI JAN SEWA KENDRAAapki Sarkaar…. Aapke Dwar

Background► UNDP assisted “Pro-Poor IT Initiatives project”. “Uttara Portal”► The World Bank assisted “Technical assistance for Economic Reforms Project”.► “Janadhar” Centers were operational since 2006.► Now an integrated and comprehensive methodology of providing services at door step of citizen

“Aapki Sarkaar…. Aapke Dwar” is being implemented through Dev Bhoomi Jan Sewa Kendra.► Dev Bhoomi Jan Sewa Kendra are being operated by village level entrepreneurs (VLE).

State Profile► Districts - 13 under 02 Revenue Divisions, 10 of these are hill areas. ► Tehsil – 84► Blocks – 95► Gram Panchyat – 7950► Villages – 15745► Population – 100.86 Lacs► Literacy rate – 78.80%

Salient Features► Ease of transaction to applicant – Aapkai Sarkaar…. Aapke Dwar.

Dev Bhoomi Jan Sewa Kendras are specially convenient for citizens based in far flung areas and which are difficult to approach due to typical geographical conditions.

► Digital signature based certificates. 32 services.

► Paperless process flow. No hardcopy sent/maintained at any level.

► Original papers of applicant is returned after application is successfully uploaded.

► SMS intimation to applicants at every stage.

► Timely disposal of applications as mentioned in RTS

► 29.28 lakh applications received and 27.35 lakh disposed.

► Helpdesk Toll Free No. 1800-3000-2300 for VLEs/Citizen grievances.

Capacity Building & Training► Capacity Building of District/Tehsil/Block level Govt. officials of relevant departments has been done

through training on services and functionality of system.

► District level workshop/training programme for VLEs conducted however at block level training is being imparted time to time.

Action Plan and Goal► One Jan Sewa Kendra in every Gram Panchyat is proposed.

► All services under RTS act to be to be added subsequently.

► To equip Patwari and Gram Panchyat Vikas Adhikari with PDA/Tablet.

► Dash board is provided to all concerned for monitoring.

Challenges► Connectivity issues due to geographical conditions. Around 50% GP’s are uncovered.

► Work flow based Backend computerisation.

► Commercial viability in remote areas – very thin population / low foot fall.

► Resistance from employees. (Change management issues).

► Data digitisation/validation.

► Lack of hardware at field level (Patwari/GPVA).

Citizen

Dev Bhoomi Jan Sewa Kendra

Approving / Issuing Authority

Relevant Processing Authority

Wallet Based Citizen Service Delivery Mechanism

Original Document return after Scanning

Fee along with documents

Certificate with digital signature

Certificate with digital signature

Govt of Uttarakhand has notified the Uttarakhand Right to Service Act to provide for the delivery of services to the people of the State of Uttarakhand within the given time limits.• Application received at the centre is digitally forwarded to concerned

authority for disposal.• Digitally signed Certificate delivered by the centres to applicant.• No manual interface or paper retained.• SMS/E-mail alerts at each stage of processing.

DEV BHOOMI

JAN SEWA

KENDRA

► Delivering government services in urban/rural areas by establishing closer links between Government & Citizens

BENEFITS TO CITIZENS

BENEFITS TO Government / Service Centres

► Greater exposure to other products & services offered through the centre. eg. greater awareness of students about the courses offered through the centres

► Increase in administrative efficiency and providing cost-effective access to Government Services

Benefits of Dev Bhoomi Jan Sewa Kendra

► Timely delivery of critical information & services through structured system to manage issues of Health, Education etc…

► Create new/ additional revenue stream for the Service centre. As the services are rolled out on commission/fee per transaction basis

► Delivering essential government services such as PAN Card, E-District, UID etc.

LIST of SERVICES

sl. Service Department Service Category

1 Caste Revenue Certificate2 Income Revenue Certificate3 Domicile (Permanent Residence) Revenue Certificate4 Character (Normal & contractor) Revenue Certificate5 Solvency Revenue Certificate6 Hill Area Certificate Revenue Certificate7 Freedom Fighter Dependant Home Certificate8 Uttarjivi Revenue Certificate9 Pariwar Register copy Panchayati Raj Pariwar Copy

10 Pariwar Register entry Panchayati Raj Pariwar Entry11 Final Order copy Revenue Court Order Copy12 Daily cause list Revenue Court Case List13 Case status detail Revenue Court Status List14 Changes in Khatauni & Mutation process Revenue Court Certificate15 Birth Rural/Urban Certificate16 Death Rural/Urban Certificate17 Filing of Grievances Suraaj Grievance redressal18 Old age pension Social Welfare SW Schemes19 Widow pension Social welfare SW Schemes

20 Handicap pension Social welfare SW Schemes21 Registration in Employment Exchange Employement Registration Card

22 Renewal of Employment Exchange Employement Registration Card

23 Change of Trade In Employment Registration Employement Registration Card24 Issuance of New Ration Card (Rural/Urban) Food & Civil Supplies Ration Card

25 Modification in Ration card (Rural/Urban) Food & Civil Supplies Ration Card26 Issuance of Duplicate Ration Card (Rural/Urban) Food & Civil Supplies Ration Card27 Issuance of Surrender Certificate (Rural/Urban) Food & Civil Supplies Ration Card

28 E-Challan Finance Treasury Challan29 E-Stamping Finance Stamp Paper30 Digital live Certificate Finance Certificate31 Pay Slip Finance Cerificate32 Pensioner Pay Slip Finance Certificate

Apart from above B2C & G2C are also being provided through these centers.

Application Status sl. Service Name Application Received Application Disposed1 Income Certificate 697060 6599302 Uttarjivi Certificate 10674 83043 Character certificate 82691 781294 Birth Certificate 69186 678305 Caste Certificate 680865 6077456 Pariwar Register 460418 4560717 Hill Area Certificate 82584 808718 Pariwar sanshodhan 14229 138089 Death Certificate 13148 12789

10 Old age pension 2476 122711 Handicapped pension 540 30312 Widow pension 1117 46513 Domicile Certificate 802300 73823614 Freedom Fighter Certificate 1285 913

15 Solvency Certificate 10347 8395

Total 2928920 2735016

DEV BHOOMI JAN SEVA KENDRA (CSCs) Rollout STATUSTarget: 7950

DISTRICT COMMISSIONED ACTIVEALMORA 518 311

UTTARKASHI 297 176

U.S NAGAR 770 633CHAMPAWAT 214 142

CHAMOLI 357 240

TEHRI GARHWAL 448 270

DEHRADUN 537 407NAINITAL 520 355

PITHORAGARH 400 248

PAURI GARHWAL 605 387BAGESHWAR 322 188

RUDRAPRAYAG 202 160HARIDWAR 690 554

TOTAL 5880 4070Approved for e-District 2635, active 1378

Thank You

Sanjay MathurTask Force ManagerInformation technology Development Agency (ITDA)Department of Information TechnologyGovernment of Uttarakhand07 IT Park Sahastradhara RoadDehradun – 248001sunjaymathur@gmail.com9412156234