daviddeming eight element of excellent leaders[1]

Eight Essential Elements of Excellent LeadersDavid A. Deming

Solution Technology

Eight Essential Elements of Excellent Leaders © 2009 Solution Technology - All Rights Reserved. 2

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Abstract

Eight Essential Elements of Excellent LeadersHave you ever noticed how some leaders excel at their ability to lead while others struggle? Have you ever noticed teams who follow and respect their leaders while others disrespect and have no confidence in their leaders? This seminar investigates Eight Essential Elements that excellent leaders possess and provides a practical guide to how you can be a respected and effective leader.

Eight Essential Elements of Excellent Leaders © 2009 Solution Technology - All Rights Reserved.

Integrity

Respect

Account-ability

Responsi-bility

Courage

Com-passion

Commit-ment

Trans-parency

Agenda

IntroductionEight Essential ElementsConclusion and Q&A

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IntroductionWithout a high level of trust – teams and their leaders will struggle to perform and never achieve their true potential True leaders trust themselves and their teamsThe Eight Essential Elements increases a leaders ability to build external trust within their team and organization and internal trust with themselves (self-trust)

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Trust

Integrity

Respect

Account-ability

Responsi-bility

Courage

Com-passion

Commit-ment

Trans-parency


Leadership Excellence

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RESPECT COMPASSION

INTEGRITY

ACCOUNTABILITY RESPONSIBILITY

TRANSPARENCY

COURAGE

COMMITMENTCHARACTER

BEHAVIORSCOMPETENCE

VALUES

Excellent leaders have a values based character and their competence generates results!


1. Transparency Transparency (openness) is the gateway to building trustBeing open and authentic – not defensiveBeing truthful and honest

Keeping everyone informed about whydecisions were madeIs about telling the truth and not hiding facts or information Don’t have hidden agendas

"Honesty (transparency) is the first chapter of the book of wisdom.“

~ Thomas Jefferson


Transparency…

is about being real and genuine and telling the truth in a way that it can be verifiedis based on the principles of honesty, openness, integrity, and authenticitygives a sense of comfort and confidence because there’s nothing being hiddenis a key element to building and restoring trustrequires common sense in that confidential matters may not be something to disclose

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Transparency practices…

Simply tell the truthGo into a meeting with no hidden agendaShare with a co-worker

How your weekend was, family happenings or a passion

Hold a question/answer session with your team where they can ask anything and you will honestly answer their questionsBe open about mistakes and encourage a culture of “failure leads to success”

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2. Responsibility

The ability to respond to whatlife serves me

Not reactSelf-control is the essence of responsibility

"You can delegate authority, but you can never delegate responsibility for delegating a task to someone else. If you picked the right man, fine, but if you picked the wrong man, the responsibility is yours -- not his." ~ Richard E. Krafve


Responsibility…

does not guarantee that we will always make great choices

90% of the time the choices we make are unconsciously madeeven the best of us are subject to going on auto pilot (reacting) and making choices based on our past – not the present circumstances – Amygdala hyjack

is practicing responsible communicationbeing respectful towards others

shows up in our actions and behaviors requires the essential element of time which determines whether we make conscious or unconscious choices


Responsibility practice…

Between stimulus and response there is a spaceIn that space (time) lays our freedom and power to choose our responseIn those choices lay our growth and our happinessWhen upset or in reaction – set a physical anchor that will give you time to respond and not react

Stimulus ResponseTime

Choice gapFreedom and power to chooseSize of gap determined by:

•Genetic or biological inheritance•Your upbringing•Your present circumstances


3. Accountability

The ability to account for the choices you makeThe opposite of accountability is making reasons, stories, and excuses for not generating results – victim of circumstance

“It is not only what we do, but also what we do not do for which we are accountable.”

~ Molier13


Accountability is about…

living in choice not reactionchoices not about fault and blame or right and wrongchoosing from the moment and not the pastmaking choices and learning from the past, not dwelling on the past and repeating past mistakesaccepting the choices I made and accepting what happenedcreation and empowerment

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Accountability practices…

Notice when you start telling stories and stopLook at the choices you made that created the results you haveWhat part did you have or play in the situation

Notice when you start making excuses and stopAgain look at the choices you madeLook inward – not outward for answers

Look at situations where you were in big reactionWhat is the common theme that keeps repeating itself If you can recognize the pattern then you can do something about it

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4. Integrity

Integrity is the foundation of your beingIntegrity comes from the Latin word “intergritas”, the word has, at its root, "integer" or the concept of "whole"Keeping your word – being whole

There is no gap between intent and behavior

“If you have integrity, nothing else matters. If you don't have integrity, nothing else matters.”

~ Alan Simpson


Being in integrity…

means acting in harmony with your deepest values and beliefsis having the courage to do the right thingis standing firmly for your principles, even in the face of fierce oppositionis acting humbly and being more concerned about what is right, than being rightmeans you won’t get caught up in arrogance, bravado, manipulation, or win-lose power playsmeans not breaking any confidences that have been shared with you

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Integrity practices…

Make clear agreements by defining when, where and how you will fulfill the agreement

When you make your next promise or agreement include what you intend to do, how you will fulfill it, and when they will know

I will send you an email with the meeting details by Friday close of business.

Do not over commit your time and resourcesDo not give into your acceptance and approval issues

Make a list of your incompletions and set an intention to complete them

Could be anything from relationships to a messy garage

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5. Compassion

The humane quality of understanding the suffering of others and wanting to do something about it

“If you want others to be happy, practice compassion.If you want to be happy, practice compassion.” ~ Dalai Lama

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Being compassionate…

leads to forgiveness for without forgiveness there is no healingwithout healing you can’t move on

means practicing empathy is looking at situations with your heartenables open honest communication and builds trustcreates a personal bondmeans creating a win-win environment

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Compassion Practice…

Touch your heart when you are in a situation and feeling angry or upsetWhen reacting; practice stopping and looking at the situation from the other persons perspective or from a fly on the wall perspective Instead of recognizing the differences between yourself and others, try to recognize what you have in commonRandom acts of kindness like share a smile, or a kind word, or doing an errand or chore, or just talking about a problem with another person.

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6. Respect

Treating others as competent Generally caring for othersRespecting the dignity ofevery person and every role

“You can judge a person’s character by the way they treat people who can’t help or hurt them.”~ Anonymous

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Being respectful…

means talking about people as if they are in the same room

If you couldn’t say it to their face then you shouldn’t be saying it

means keeping your emotions in check especially when your upset

Learn to respond not react

providing honest feedback with compassionmeans treating everyone with respect especially those that can’t do anything for you

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Respect practices…

Simply say please and thank you To everyoneHolding doors open

Confront and discourage cooler talkRespectfully ask people to speak as if the person they are gossiping about were present

Do things that shows other you care about themCall people, write thank you notes, give acknowledgement or praise, celebrated birthdays, etc…

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7. Commitment

Say what you’re going to do, then do what you say you’re going to doTakes a “do whatever it takes” mentality – there are no excusesHaving faith and believing in others Having clear values (principles) that you can commit to

“The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.”

~ Vince Lombardi


Commitment…

is delivering on your promises or agreementsis not making reasons or excuses for not keeping your commitmentmeans you will be careful with making commitments and keeping themmeans walking the walkis being very specific and clear about what you are committed to and the delivery terms

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Commitment practices

Commit to somethingsmall and do it

Mending a relationshipCall your mother

Commit to somethingbig and do it

Lose 20 poundsSkydive

Make a commitment to achieve a goal and then tell everyone

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8. Courage

That quality of mind which enables one to encounter danger and difficulties with firmness, or without fear, or fainting of heart; valor; boldness; resolution.Courage is not the absence of fear but the decision there is something more important than fear

“Courage is being scared to death - but saddling up anyway.”

~John Wayne

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Courage is about…

taking risksthinking outside the boxnot worrying about what other people thinkthe heart; spirit; temper; dispositionadmitting mistakes and being accountable being open to learning and questioning your beliefs, assumptions, and attitudes

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Courage practices…

Be willing to stretch your comfort zoneRecognize fear or anxiety and push through itPractice the mantra

“What ever happens there will be learning”

Practice abundance The opposite is scarcity

Challenge you beliefs, attitudes, assumptions, and behaviors

There will be no growth if you are comfortable

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Conclusion

Excellent leaders posses a character that is values-based and demonstrate their competence through their behaviorsThe Eight Essential Elements will allow you to increase and build your trust within the team

High Trust = high speed + lower cost (trust dividend)Low Trust = low speed + higher cost (trust tax)

Pick a practice from the Eight Essential Elements and practice it for an entire week

Each following week pick a new practice and add it to the one you are already practicing

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Q&A / Feedback

Please send any questions or comments on this presentation to [email protected] send any comments and suggestions for the Professional Development track to [email protected]

Many thanks to the following individuals for their contributions to this tutorial.

- SNIA Education Committee

David Deming Steven M. R. CoveyRob Peglar via his book “Speed of Trust”Howie Goldstein

mailto:[email protected]

mailto:[email protected]


Solution Technology

www.soltechnology.com831-336-6000

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