david wilson, fosway group – hr tech
TRANSCRIPT
3/22/2017 1© Copyright Fosway Group Limited. All Rights Reserved.
Transforming the Customer Experience of HR Technology
David Wilson, CEO / [email protected] / @dwil23 @Fosway
in partnership with
3/22/2017 2© Copyright Fosway Group Limited. All Rights Reserved.
Fosway Group - Europe’s #1 HR Analyst
3/22/2017 3© Copyright Fosway Group Limited. All Rights Reserved.
WHY DISCUSS THIS?
Adoption of Cloud HR solutions together with the increasing importance of high-impact talent processes, HR analytics and artificial intelligence, might fool you into thinking that the world of HR Technology is all rosy. But it isn't.
With 76% of customers believing their HR technology doesn't show a positive impact, there is clearly room for significant improvement!
3/22/2017 4© Copyright Fosway Group Limited. All Rights Reserved.
2016 EUROPEAN HR REALITIES RESEARCH
66% Respondents
from Organisations
> 5000
Employees
94% of respondents
European
Over 500 survey respondents overall
Unique market data from our
strategic research partnership with
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1. High Quality Data &
Analytics
2. Quality HR Systems
3. Next Gen Technologies
4. Integration of HR& Business Systems
5. HR Influencing
Skills
but.. Outsourcing HR Processes still only seen as Critically or Very Important for
<15% of respondents
TOP 5 LEVERS
for Future
Success of European HR
Operations
43% Critically
Important
78% Critically
or Very
Important
87% Critically
or Very
Important
37% Critically
Important
92% Critically
or Very
Important
33% Critically
Important
78% Critically
or Very
Important
80% Critically
or Very
Important
40% Critically
Important
33% Critically
Important
Fosway Group - European HR Realities Research 2016 with HRN
To be announced October 2016
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How often do your suppliers have a positive impact on your organisation...
24% 76%
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UNDERSTANDING CUSTOMER EXPERIENCE
Understand
your needs
Exceed
User
Expectations
Deliver
GREAT
Service
Innovate
their
Offering
Deliver
Value for
Money
Positive
Impact
3/22/2017 8© Copyright Fosway Group Limited. All Rights Reserved.
UNDERSTANDING CUSTOMER EXPERIENCE
Understand
your needs
Exceed
User
Expectations
Deliver
GREAT
Service
Innovate
their
Offering
Deliver
Value for
Money
Positive
Impact
This headline statistic relates to a
simple question:
How often do your suppliers have
a positive impact?
3/22/2017 9© Copyright Fosway Group Limited. All Rights Reserved.
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Core HR
Payroll
Reward - compensation & benefits
Workforce management
Recruiting / talent acquisition
Onboarding
Performance management
Learning & development
Talent & succession management
Employee engagement
Analytics
How often do your suppliers have a positive impact?
Always Frequently Occasionally Rarely Never
Aggregated across all HR
technologies:
76% of customers say their
suppliers make an impact only
occasionally, rarely or never!
3/22/2017 10© Copyright Fosway Group Limited. All Rights Reserved.
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Core HR
Payroll
Reward - compensation & benefits
Workforce management
Recruiting / talent acquisition
Onboarding
Performance management
Learning & development
Talent & succession management
Employee engagement
Analytics
How often do your suppliers have a positive impact?
Always Frequently Occasionally Rarely Never
The % customers saying
their HR tech suppliers
ALWAYS have a positive
impact is very low …
Core HR = 0%
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HOW ABOUT SOME OF THE OTHER ELEMENTS?
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How often do your suppliers understand your needs...
46%
All HR Tech
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How often do your suppliers understand your needs...
46%
All HR Tech
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How often do your suppliers deliver great service...
44%
All HR tech
56%
All HR Tech
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How often do your suppliers provide value for money...
33%
HR Tech Overall
67%
HR Tech Overall
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SO IF THOSE ARE OK,WHAT ISN’T?
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16
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How often do your suppliers have a positive impact on your organisation...
24% 76%
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How often do your suppliers innovate their offering...
76%
HR Tech Overall
24%
HR Tech Overall
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How often do your suppliers exceed user expectations...
16%
HR Tech Overall
84%
HR Tech Overall
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CHOOSING THE RIGHT HR TECH PARTNERS
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FUTURE INVESTMENT IN EUROPEAN HR – 2016
#1 HR Tech & Innovation
2%
79%
5%
76%
#2 Develop HR Expertise
Expect
Increase
Expect
Increase
Expect
Decrease
Expect
Decrease
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1. Quality of End User Experience
2. Need for Enhanced Analytics
3. Lack of Business Agility and
Flexibility
4. Current Solutions Functionality
5. Level of Innovation
THE TOP 5 DRIVERS FOR
CHANGING HR SYSTEMS
3/22/2017 23© Copyright Fosway Group Limited. All Rights Reserved.
FINDING THE RIGHT SUPPLIER FIT
Performance?
Potential?
Presence?
TCO?
Trajectory?
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Seek independent insight &
the right partners for your organisation …
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LATEST FOSWAY 9-GRID™ REPORTS
Cloud HCMwww.fosway.com/9-grid/cloud-HCM
Integrated Talent Managementwww.fosway.com/9-grid/talent-management
Other Researchwww.fosway.com/research/latest-research
3/22/2017 26© Copyright Fosway Group Limited. All Rights Reserved.
1. High Quality Data &
Analytics
2. Quality HR Systems
3. Next Gen Technologies
4. Integration of HR& Business Systems
5. HR Influencing
Skills
BUT, REMEMBER
THOSE 5 KEY
LEVERS!
43% Critically
Important
78% Critically
or Very
Important
87% Critically
or Very
Important
37% Critically
Important
92% Critically
or Very
Important
33% Critically
Important
78% Critically
or Very
Important
80% Critically
or Very
Important
40% Critically
Important
33% Critically
Important
Fosway Group - European HR Realities Research 2016 with HRN
To be announced October 2016
3/22/2017 27© Copyright Fosway Group Limited. All Rights Reserved.
AND focus on those CRITICAL aspects …
Understand
your needs
Exceed
User
Expectations
Deliver
GREAT
Service
Innovate
their
Offering
Deliver
Value for
Money
Positive
Impact
3/22/2017 28© Copyright Fosway Group Limited. All Rights Reserved.
David Wilson, CEO / [email protected] / @dwil23
THANK YOU