ProfileBusiness Systems Analyst and Technical Lead with extensive experience in client need analysis and a consultative approach to strategic technology development. I have solid experience as an agile product manager creating backlogs as driving technology enabled change initiatives that enhance digital engagement and improve user experience across organizations. I am an expert presenter, negotiator, and businessperson able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. I have a deep understanding of how technical implementations and business functions impact governance during change and I am well versed in the strategic application of change to drive user adoption. I possess diverse IT experience in government, fortune 100’s and smaller start-up companies, which contributes to problem resolution in various situations.

Qualification Highlights

Business Analysis Change Management IT Strategy ModelsInformation Architecture Enterprise Architecture Enterprise CollaborationContinuous Delivery Cross Platform Support Stakeholder ManagementGovernance (IT GRC) UX / Service Design Process ImprovementUser Training Social Enterprise Scrum Ban (Agile / Lean)

Professional ExperienceBusiness Analyst-Project Technical Lead, CBH Group Perth, Australia Aug. 2012-Nov.2012Recruited to establish and develop enterprise-wide business processes for the Office Productivity Program for Office 2010, System Center Service Manager, SharePoint and Windows 7 integration.

• Oversaw companywide efforts to identify and evaluate application compatibility risks. • Designed, developed and implemented workflow processes, procedures and performed

cost benefit analysis; accountable for application risk and governance. • Collaborate with chief risk officer to conduct in-depth application compliance audits and

capture business continuity risks, presenting results to executives and senior management. • Developed and coordinated UAT Training. Supervise daily activities of testing and

development engineers.• Engaged with stakeholders to ensure solution fit within knowledge management

requirements for collaboration, search and services.• Developed application strategy with staged decision workflow that reduced support costs,

increased user productivity and provided for a consistent user experience across platforms while ensuring significant long-term business value.

• Instrumental in developing strategy and business case for web and mobile based platform for automating service management to handle incident /problem resolution, change management and asset lifecycle management.

• Created and implemented testing guidelines including notification and determined risk based on user roles.

• Established user role based strategy for staging of future platform upgrades in role based user access, dynamic groups, mobile user access and decreased licensing costs while increasing information assurance.

Business Analyst -Architect, PRM Cloud Solutions Perth, Australia Jan. 2012-Jul. 2012Responsible for working with clients to accomplish strategic initiatives through the use of technology in line with the organization’s long-term business goals.

Resume

DAVIDADAMS

addressBox 757Cottesloe, WA 6011

tel +61 8 6262 8765twtr https://twitter.com/solutionsmithurl https://linkedin.com/r.david.adams

• Responsible for engaging clients to define strategy and product backlog focusing on UX, Technology and Business Process.

• Built and maintained a repository for deliverables, methodologies and business strategy documentation.

• Designed automation workflows with approval rule mapped to customer business processes.

• Interfaced and coordinated tasks with internal and external technical resources in multiple time zones.

• Developed strategy and training that streamlined consulting services operations, established processes to support hyper growth, and ensured high levels of customer satisfaction.

• Other responsibilities included UX prototyping / wire framing within visual force.

Architect - System Analyst DSC_IT Perth, Australia Aug. 2011 - Jan. 2012 Responsible for leading managed services architecture practice.

• Took over hopeless project, established plan with milestones and transitioned completion of project on schedule.

• Managed implementation of automating web based managed services suite across multiple client tiers.

• Developed plan to Automate Service Phases defined by grouping Features / Results by service triggers and project milestones identified through customer analysis, service intelligence and on-boarding requirements.

• Executed project plan and methodology, which formed cohesive team environment comprised of programmers, internal technologists and third party consultants.

• Organized scheduling, managing engineers and training by creating alert rules based on ITIL, with long-term strategy to increase quality to meet ISO 20000 compliance.

• Architected and administered security and data access across multiple customer groups both internally and externally.

• Accountable for customer issue resolution, problem management and change management activities.

• Implemented transitional strategy to move business from break fix model to proactive service model to achieve higher ROI across accounts.

• Planned and managed resources for implementation and transition of client/server systems to web based automated remote monitoring and management suite.

• Recruited and supervised both internal personnel and external consultants. • Responsible for building and monitoring analytics to increase effectiveness and efficiency of

services while decreasing costs.• Directed upgrade of system to current release and oversaw migration to new platform.

Technical Community Manager - Cloud Evangelist, Ninefold Sydney, Australia 2010 - 2011Tasked to drive the adoption of the cloud platform by identifying target application opportunities, facilitating business value discussions, and delivering target applications into the marketplace.

• Used deep technical expertise, entrepreneurial understanding, and excellent communication skills to help developers and IT professionals discover and successfully use cloud platforms, at scale.

• Responsible for developing new business relationships, evangelist representation at industry events, managing on-boarding of new customers assisted advocates/evangelists across IT communities

• Responsible for developing online strategies using Sales Force for CRM analysis and Marketo for email campaigns, plus extensive use of social media / networking tools & techniques.

• Responsible for using deep cross platform architecture and knowledge, engaging technical presentation skills to inspire developers and product managers to create cloud based apps on the Ninefold cloud platform.

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DAVIDADAMS

addressBox 757Cottesloe, WA 6011

tel +61 8 6262 8765twtr https://twitter.com/solutionsmithurl https://linkedin.com/r.david.adams

• Worked directly across the organization to ensure community feedback is taken deep into the organization and applied directly into the product design process.

• Defined and created technical assets for apps, starter kits as well as patterns and practices guidance for use at in-person events and online.

• Delivered highly impactful technical content at events and through online channels. • First point of contact for compliance queries for storage, processes and management of

sensitive data disclosure and privacy. • Restructured contracts and billing arrangements, which dramatically reduced accounts

receivables.

Systems Analyst, Institute of Chartered Accountants Australia (ICAA)Sydney, Australia 2010 - 2010Oversaw responsibilities of service support for internally hosted web content management system (SharePoint) and planning / support for web based service management suite (System Center Service Manager)• Streamlined support process by increasing ticket creation requirements for mapping to

correct response groups. • Documented the information flow, visual design and governance for web service platform.• Provided training to end users in various areas of use-case scenarios --- administration, site

mangers, power users, and situational users.• Held brainstorming sessions for and documented results.• Recommended points of consideration for a full-scale deployment that may not be part of

the minimum standard, but important by experience, expertise and future compliance requirements.

Requirements Manager - Product Manager (Agile), VersataFrankfurt am Main, Germany 2008-2010Responsible for managing the traditional functions of requirements, analysis, traceability, and developer management within Agile. • Responsible for definition, scheduling delivery, prioritization, value streaming and tracking

alignment with overall strategy/ objectives. • Tasked with directly interfacing with customer’s technical, operational and executive level

groups to source requirements as early as possible• Provided guidance for current and provide future requirements that would maximize

customer's affordable value or provide gains to achieve competitive technical advantage.

Previous Work HistoryProject Manager, oDesk Germany 2008-2009

System Analyst - KM US DOD Germany 2006-2008

System Engineer - Web Analyst US DOD 2005-2006

System Administrator, US DOD Fort Bragg, NC 2002 -2005

TrainingProject Management for Software DevelopmentBusiness Analysis in Agile EnvironmentsIntroduction to Office 2013 and SharePoint DevelopmentMicrosoft SQL Server Design, Implementation and MaintenanceVirtualizing Business-Critical ApplicationsVMware vCloud Director FundamentalsDeveloping Workflows and Automation Packages (IBM Tivoli)Windows Server Applications Infrastructure Business Continuity and Disaster Recovery DesignNetwork Defense in Depth

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from the desk of

DAVIDADAMS

addressBox 757Cottesloe, WA 6011

tel +61 8 6262 8765twtr https://twitter.com/solutionsmithurl https://linkedin.com/r.david.adams

Information Security CoordinatorInformation Assurance Information Management (IMO)Cisco Network Topology and LAN / WAN Design (CCDP)

OrganizationsIEEE - Emerging Technologies

AIIM - Association for Information and Image Management - Member

ISACA -

SkillsBusiness Architecture, Solutions Design, BABOK, Business Analysis, Cloud Computing Architecture, User Experience ( UX ), Architecture Governance, DevOps. Information Architecture, Digital Workplace, Agile Methodologies, Application Architecture, IT Management, Systems Analysis, Virtualization, IT Strategy, ITIL, Requirements Analysis, Enterprise Architecture, Solution Architecture, Data as a Service ( DaaS ), Social Business Design, Service Design, Yammer, Social Architecture, API’s. Social Technologies, PaaS, Web Services, SaaS, Business Strategy, Social Collaboration, SharePoint, Business Intelligence, Microsoft System Center, Orchestrator, Service Manager, Salesforce.com, Force.com, Apex, Powershell

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from the desk of

DAVIDADAMS

addressBox 757Cottesloe, WA 6011

tel +61 8 6262 8765twtr https://twitter.com/solutionsmithurl https://linkedin.com/r.david.adams