Lot 6473, Jalan Pulasan, Golden Royal Villa

98107 Miri, Sarawak, Malaysia

+60.16.872 8089

davencsp@gmail.com

DAVEN CHAI, SZE PING

PROFILE

SUMMARY

Years of experience and a solid knowledge base working with computing system and application

support have refined my skills in troubleshooting and systemic approach.

Remote work location in most assignments have enabled my character to be self-sufficient in

working independently when required. Acquired knowledge are then shared in the forms of

documentation and best practices to up-lift the entire team.

Self-management and organizing skills acquired from multiple assignments in service delivery

and supporting real-time centers have enable me to work more efficiently and more effectively.

PROFESSIONAL

EXPERIENCE

SENIOR SYSTEM ANALYST

Pioneer team in establishing Halliburton first’s internal RealTime Operation Support Center

in the Eastern Hemisphere region. This Singapore-based center provides data delivery and

presentation services to global clients in the oil and gas industries.

Responsibilities:

Virtual infrastructure resource allocation and configuration.

Client job orders scheduling and commissioning.

System and network resources monitoring. Case logging and tracking.

Remote technical support.

Training and knowledge transfers to junior members.

SENIOR TECHNICAL PROFESSIONAL (REALTIME OPERATION ADVISOR)

SHELL MALAYSIA AND BRUNEI SHELL PETROLEUM ASSIGNMENTS

On separate posting timeframe; responsible in overseeing all aspect of data delivery from

offshore drilling operation into respective real time facility’s datacenter.

(Shell Malaysia’s RealTime Operation Center and Brunei Shell’s ADT Monitoring Service)

The role also extends into management of data capturing and transfer equipment and its

corresponding communication networks. And on need basis, travels to offshore oil rigs to

perform equipment installation and configuration to enable data transfers.

Achievements:

Project lead in the construction of Sperry Drilling’s Remote Operation Center (ROC) in Halliburton Brunei facility. The center also doubles as a secondary Disaster Recovery site for Brunei Shell’s primary real time center.

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Development and deployment of a custom web-based emailing system for Halliburton rig crews to communicate within the confine of client’s network.

Receive MVP award (Maximizing Value-Added Performance) from Halliburton Brunei’s Sperry Drilling Country Manager for the successful delivery of the ROC facility and its accompanying Disaster Recovery plans.

Responsibilities:

Virtual infrastructure setup, deployment and maintenance.

Physical server installation and maintenance. Onsite focal-point and on-call technical support. Internal application support.

SENIOR TECHNICAL PROFESSIONAL (REALTIME OPERATION ADVISOR)

GENERAL ASSIGNMENT (BASED IN HALLIBURTON MALAYSIA)

Focal-point in real time service delivery and support for multiple customers:-

Nippon Oil Malaysia, Petronas Malaysia, ROC Oil China, Tarim Oil China, Reliance India and

ConocoPhillips China.

Achievements:

Project lead in the construction of Sperry Drilling’s Remote Operation Center (ROC) in Halliburton Tanggu China facility.

Delivery of ROC facility layout designs for multiple global location – Lukoil Russia, Nizhnevartovsk Russia, Seria Brunei and Tanggu China.

Development and deployment of a web-based personnel data management and travel arrangement system (SOS Web Portal) for in-house support teams.

Receive MVP award (Maximizing Value-Added Performance) from Halliburton Malaysia’s Sperry Drilling Country Operation Manager for the successful delivery of the SOS Web Portal.

Responsibilities:

Real-time services delivery to clients within the Asia Pacific region.

Hardware resources procurement and logistical scheduling. Equipment and application setup.

Job technical detail documentation. Customer training and support.

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IT DESKTOP SUPPORT

General IT support that mainly deals with end user’s issues and requests.

Responsibilities:

Primary IT personnel for Halliburton Miri and Labuan facilities.

Manage server’s tape backup task and schedule.

Printer and general application support.

Desktop and laptop hardware repairs.

SKILLS VMware application support (vSphere and vCenter).

Web application development in ASP.Net (.aspx) language and Microsoft SQL database.

Proficient in web application scripting language – VBScript, JavaScript and AJAX.

Proficient in the WITS (Wellsite Information Transfer Specification) transfer protocol.

Proficient in HP Operation Manager and Service Manager application.

Proficient in networking hardware and cabling installation.

Proficient in desktop support related troubleshooting and repairs.

Proficient in English and Bahasa Malaysia while moderately fluent in verbal language of

Mandarin, Cantonese and Hakka dialect.

WORK HISTORY SENIOR, REALTIME OPERATION ADVISOR - HALLIBURTON ENERGY SERVICES

MIRI, SARAWAK, MALAYSIA

November 2004 – November 2015

LEAD, COMPUTER TECHNICAL SUPPORT - PC DYNAMIC SDN BHD

MIRI, SARAWAK, MALAYSIA

July 1999 – October 2004

ASSISTANT MANAGER - FORESTATE WOOD SDN BHD

MIRI, SARAWAK, MALAYSIA

August 1997 – April 1999

EDUCATION BACHELOR OF SCIENCE (HONS) IN BUSINESS INFORMATION SYSTEMS

UNIVERSITY OF PORTSMOUTH, UK - 2015

INTERNATIONAL ADVANCED DIPLOMA IN COMPUTER STUDIES

NCC EDUCATION, UK - 2006

Majoring in Advanced Programming

REFERENCES * REFERENCES ARE AVAILABLE UPON REQUEST