datasheet tms atm management & monitoring portfolio ... · processes results in effi cient and...
TRANSCRIPT
Transaction Management is a unique and versatile ‘all-in-one’ pack that includes Electronic Journal (EJ) Retrieval and Transaction Investigation Console with
the option of Camera Image Retrieval.
Fast, real-time automation of time-consuming manual processesresultsinefficientandreliableinsightinto
transactions to support customer enquiries, fraud investigations and audits.
Transaction Management:“Electronic journal and camera image intelligence”
Time to read 5 min.
DatasheetTransaction Management
Transaction Management pack includes the following modules:
• Electronic Journal (EJ) Retrieval EJ data is uploaded to the central server, either streamed in real-timeorscheduledatregularintervals,accordingtothebank’srequirements. The EJ data is then scanned automatically, split into transactionfieldsandconvertedintoaneasy-to-readformatandsecurelystoredsothatitcanbelocatedquicklyandeasilywithauser-friendly search facility.
EJdataisaveryintelligentsourceofinformationonitsown,butEJdatacombinedwithcameraimagestakenduringthetransactionprovidesavaluablerecordofATMtransactions.EJRetrievalsupportsalltypesofnetworkrangingfromlowtohighbandwidth.TMS’s unique data transfer protocol tailors how the data is compressed, packaged and transferred to ensure maximum speed andefficiencyforeachindividualATMnetworkbandwidth.Italso
TMSATMManagement&Monitoringportfolio
Dashboard + Diagnostics + Analytics & Reporting + Issues Management + Mobile App
Inventory Management
Electronic Journal (EJ) Retrieval
Software Distribution
Cash Level Monitoring
Security Kit Monitoring
ATM Monitoring
Camera Image Retrieval
Media Management
Cash Forecasting
Profile Management
Incident Management
Transaction Investigation Console
Cash Balancing
Cash Reconciliation
Access Security
ATM Location Analysis
ATM Fraud Detection & Response
Log Centre
ATM Management
Transaction Management
Cash Management
Security Management
Software
Software Delivery
Management
© TMS ATM Software 2019. All Rights Reserved.
Dashboard + Diagnostics + Analytics & Reporting
Electronic Journal (EJ) Retrieval
Camera Image Retrieval
Transaction Investigation Console
Transaction Management
Dashboard + Diagnostics + Analytics & Reporting + Issues Management + Mobile App
Inventory Management
Electronic Journal (EJ) Retrieval
Software Distribution
Cash Level Monitoring
Security Kit Monitoring
ATM Monitoring
Camera Image Retrieval
Media Management
Cash Forecasting
Profile Management
Incident Management
Transaction Investigation Console
Cash Balancing
Cash Reconciliation
Access Security
ATM Location Analysis
ATM Fraud Detection & Response
Log Centre
ATM Management
Transaction Management
Cash Management
Security Management
Software
Software Delivery
Management
© TMS ATM Software 2019. All Rights Reserved.
1©TMSATMSoftware2018.AllRightsReserved.
tracks and monitors all transmission processes to ensure successful completion of the EJ data upload.
• Camera Image Retrieval CameraImageRetrievalsupportsuptofourcamerasononeATM(includingfasciaandcashslot)andlinksuptotwentyATMcamerapictures per transaction to the EJ transaction data for fast and accurate resolution of customer enquiries, fraud investigations and audits.Eachcameraimageisembeddedwithinthetransactioninformation, with transaction ID, date and transaction step. Camera Image Retrieval can also instantly and remotely send a commandtotakeaphotographattheATManduploadittothecentral server for analysis and investigation.
• Transaction Investigation Console The Transaction investigation console presents the EJ data, togetherwithembeddedcameraimagesifrequired,inaveryuser-friendly,readableformat.Thereisaneasy-to-usesearchfacilityusing any transaction information such as Customer Name, Card Number(whichissecurelymasked)andATMID.Thishelpsthebankto reduce the time and resources needed to provide fast customer service.
Features included in all Transaction Management modules:
• Dashboard Centralised ‘one-look’ dashboard views of the real-time status of allATMsinthenetwork,withsecureaccessandaudittrail.Viewsdependonthepacksinstalled,andcanincludeATMsinservice,ATMcashlevels,ATMincidents,ATMrankingbytransactionvolume,ATMtransactionhistoryandATMsecurityalerts.
• Diagnostics CommandsaresenttotheATMtocheck the status of a device or
re-set the device.
• Analytics&Reporting Accurateanddetailed information on ATM status, uptime, performanceandtransactionscombinedwitheasy-to-usesearchfacility and data export.
• Issues Management Automaticallygenerates alertsonincidentsforfastandefficient
escalation and tracking until resolution.
• MobileApp In addition to alerts via email and SMS, real-time monitoring and
response‘onthemove’issupportedbymobileapp.
Datasheet Transaction Management
2© TMS ATM Software 2018. All Rights Reserved.
Datasheet Transaction Management
‘One-look’ dashboard views with accurate and detailed information on the real-time status of all ATMs
Mobile notifi cation of a specifi c ATM event
Overview alert: location, type, history
Dashboard+Diagnostics+IssuesManagement+Analytics&Reporting+MobileApp
TMSATMSoftwarefeatures
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TMS GlobalRandstad21–391314BGAlmereThe Netherlands
Phone:[email protected]@tmsatmsoftware.comwww.tmsatmsoftware.com
Embrace control.
Datasheet Transaction Management
Operationalefficiencyandcostsavings• Centralised,‘’onelook’’dashboardviewofEJdataandcameraimages• Automatedinformationretrievalreplacestheneedfortime-consumingmanualprocesses• AuthorisedaccesstoEJdataandcameraimagesaccordingtoneedsorprivileges.Forexamplebyheadoffice orbranch;byregion,zoneorcity
Optimal customer service• AutomatedEJdataandcameraimageretrievalresultsinfastandreliableresolutionofcustomerenquiries
Fastandreliabledataandimageupload• Data compression, packaging and transfer tailored for each individual network
Security and Compliance• Data Encryption Standard (DES) encrypts EJ data and camera images• MessageAuthenticationCode(MAC)protectsdataintegrity• AutomaticmaskingofcardnumberssupportsPCI-DSScompliancerequirements• TMSATMSoftwarehasbeenpenetrationtestedandcertifiedby
Featuresandbenefitssummary
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