Report of the database of tenant involvement 2008 – 2009

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Database of tenant involvement August 2008 – March 2009 Introduction to the report The database of tenant involvement was set up in August 2008 to register how tenants and leaseholders want to get involved with how their housing services are run. The information was gathered from tenants working groups, fun days and community events. There were no new tenants added onto the tenant database of involvement in quarter 4. Summary of report findings

• A total of 167 tenants and leaseholders were entered onto the tenant’s database of involvement.

• 17 % of tenants said they were happy to be contacted via emails.

• 65% of all tenants stated that they would like to get involved by attending discussion or focus groups.

• 40% of respondents were available on an afternoon.

• 80% of respondents were interested in repairs & maintenance and 77% in anti-social behaviour.

• 99% of respondents stated that they are White – British, 74% female and 31% are between the ages of 60 – 74 years of age.

Key trends April 2008 – March

2009 April 2009 – March 2010

April 2010 – March 2011

Number on tenant database of involvement

167

2 main areas of interest to tenants

Repairs & improvements Anti-social behaviour

Ethnicity 99% White – British

% of BME tenants

0.59%

% of involved tenants under 35

17.36%

Gender 13% male 19% female

Age 31% between the ages of 60 – 74

Household 19% of households are 1 adult, over 60

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Summary of recommendations for improvement 1. Too much information is missing surrounding personal contact details

or how individuals wish to become involved. 2. Implement a Sounding Board registration form for tenant involvement. 3. Gather equality and diversity information where possible. 4. Become more involved in community events and estate walkabouts to

promote tenant involvement. 5. Recruitment drives to encourage more tenant involvement. 6. Offer a range of information leaflets. 7. Add information surrounding tenant involvement into induction /

allocation packs for all new tenancies. Results of the Tamworth tenants registered on the database of tenant involvement. All figures rounded up to nearest % Added to the database for tenant involvement April 2008 – March 2009

Quarter 1: No figures available. Quarter 2: 68% (114) of the overall customers joined the database of involvement at the ‘Afternoon tea assembly’ and the respondents who completed the Tenant Participation Strategy questionnaire. Quarter 3: 32% (53) of the overall customers joined when they became

involved with the Tenant Consultative Group. Quarter 4: No new tenants were added to the database. Annual: A total of 167 tenants were added to the tenant database of involvement. Data was first collected in quarter 2. Email address

Quarter 1: No figures available. Quarter 2: 18% (20) of tenants submitted email addresses. Quarter 3: 15% (8) of tenants submitted email addresses. Annual: 17% (28) of tenant’s submitted email addresses that they could be contacted on.

Database of tenant involvement

167

114

53

Annual number

Quarter 2

Quarter 3

Tenants who have submitted an email

address

28

20

8

Annual

Quarter 2

Quarter 3

4

How tenants would like to become involved? (Advised to tick all that applies)

The following results are recorded by the annual figures for each response. 58% (97) of all tenants on the database of involvement stated that they would like to get involved by completing surveys. 11% (18) of all tenants stated that they are happy to receive and comment on proposals by email. 65% (108) of all tenants stated that they would like to get involved by attending discussion or focus groups. 60% (101) of all tenants stated that they would like to be involved by attending conferences or workshops. 100% (167) of all tenants are happy to be added to the database of tenant involvement. 50% (84) of all tenants stated they would like to be involved by attending local estate walkabouts. 36% (60) of tenants stated that they would like to be involved by joining tenant and resident groups. 54% (91) of tenants would like to get involved by attending fun days and local events. 55% (92) of tenants would like to get involved by carrying out inspections to check housing services.

How tenants would like to become involved

020406080100120140160180

Completing surveys

Receiving & commen...

Attending discussion...

Attending conferenc..

Added to the databa..

Attending local esta..

Joining tenant & res...

Attending fun days ...

Carrying out surveys..

Frequency that data was collected

Number of responses

Annual

Quarter 2

Quarter 3

5

Availability (Advised to tick all that applies).

15% (25) stated that their availability is mornings 40% (66) afternoons 25% (47) morning & afternoons 37% (62) evenings and 6% (10) weekends.

What customers have an interest in? (Advised to tick all that applies)

Tell us what you are interested in

020406080100120140160

Repairs & improvements

Environmental improvements

Communal areas

Neighbourhood services

Anti-social behaviour

Budget, finance & rent

Production of Open House

Equalities policies

Performance monitoring

Resident involvement

Leaseholder services

Sheltered housing

services for young people

Interests

Number of responses

Annual

Quarter 2

Quarter 3

86% (144) stated that they are interested in repairs and improvements (inside their home) 51% (86) stated that they are interested in environmental improvements (outside your home) 50% (47) stated that they are interested in grass cutting / maintenance of communal areas. 49% (82) stated that they are interested in neighbourhood services (caretaking, cleaning, neighbourhood wardens and gardening). 77% (128) stated that they are interested in anti-social behaviour (noise, harassment, vandalism). 50% (85) stated that they are interested in budgets, finance and rent setting.

When would you be availabile?

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Morning

Aftern

oon

Morning & Aftern

oons

Evening

Weekends

Availability

Number of responses

Annual

Quarter 2

Quarter 3

6

50% (83) stated that they are interested in the production of Open House and other housing publicity. 50% (84) stated that they are interested in equalities policies (ensuring services are accessible to all). 62% (104) stated that they are interested in performance monitoring. 38% (64) stated that they are interested in arrangements for resident involvement. 25% (4) stated that they are interested in leaseholder services. 16% (27) stated that they are interested in sheltered housing services. 22% (37) stated that they are interested in services for young people.

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About you Equality and diversity monitoring At Tamworth borough council we want to make sure that everyone who uses our services is treated equally. This section of the survey was not compulsory to complete. All information is treated in the strictest confidence and will be used to help us improve our services to customers. Ethnicity Results recorded as per annum

99% (166) respondents stated that their ethnicity is White – British 1% (1) respondents stated that their ethnicity is Asian or Asian British – Indian No other ethnic groups are represented.

Disability

The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term effect on his/her ability to carry out normal day-to-day activities. 16% (27) stated that they have limited mobility. 2% (3) stated that they have visual impairment. 2% (3) stated that they have a hearing impairment. 1% (1) stated that they have mental health problems. 1% (2) stated that they have a learning disability.

Disability

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Limited m

obility

Visual im

pairm

ent

Hearing im

pairm

ent

Speech im

pairm

ent

Menta

l health problem

s

Learn

ing disability

Long term he

alth p

roblem

sNo

ne

Other im

pairm

ent

Disability stated

Number of responses

Annual

Quarter 2

Quarter 3

Ethnicity

0

20

40

60

80

100

120

140

160

180

White -British Asian - Indian No response

Ethic groups represented

Number of responses

Annual

Quarter 2

Quarter 3

8

29% (48) stated that they have a long term healthy problems / illness which limit the things that they do. 49% (82) stated that they did not consider themselves to have a disability and 1 tenant chose not to answer. Religion

11% (18) stated their religious belief as Christian, 1% (1) as Muslim, 1% (2) as no religion and 2% (3) as another religion. 143 respondents chose not to answer this question.

Gender

Annually: 26% (44) are male 74% (123) are female Quarter 2: 14% (23) are male 54% (91) are female Quarter 3: 13% (21) are male 19% (32) are female

Age Results have been recorded with annual figures

6% (10) stated that their age is between 18 -24 15% (25) are between the ages of 25 – 39 25% (41) are between the ages of 40 – 49 31% (51) are between the ages of 60 -74

Religion

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Buddhist

Christian

Hindu

Jewish

Muslim S

ikh

None

Other

No response

Religious belief

Number of responses

Annual

Quarter 2

Quarter 3

Gender

0

20

40

60

80

100

120

140

Annual Quarter 2 Quarter 3

When data is collected

Number of responses

Male

Female

Age

0

10

20

30

40

50

60

Under 16

16 / 1

7yrs

18 - 2

4

25 - 3

9

40 - 5

9

60 - 7

4

75 & over

Age range

Number of responses

Annual

Quarter 2

Quarter 3

9

24% (40) stated that they are 75 and over. Sexual orientation

71% (119) stated that they their sexual orientation is heterosexual. 29% (48) people chose not to answer this question.

How do you describe yourself?

99% (166) described themselves as council tenants 1% (1) stated that they are a leaseholder.

Household information Tenants were asked to state what best describes their household.

Sexual Orientation

0

20

40

60

80

100

120

140

Heterosexual Gay man Gay woman No response

Responses

Number of responses

Annual

Quarter 2

Quarter 3

How do you describe yourself?

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Council

tenant

Council

leaseholder

Private

tenant

Home

owner

Housing

association

Relative /

lodger

Tenancy

Number of responses

Annual

Quarter 2

Quarter 3

Which of the following best describes your household?

0

20

40

60

80

100

1 adult under 60

1 adult o

ver 60

2 adults, both

under 60

2 adults, both

over 60

2 adults, 1 ov

er 60

2 pare

nts, childre

n under 16

1 pare

nt, children

under 16

Other

No response

Household

Number of responses

Annual

Quarter 2

Quarter 3

10

7% (17) described their household as 1 adult, under 60 24% (59) described their household as 1 adult, over 60 4% (9) described their household as 2 adults, both under 60 7% (17) described their household as 2 adults, both over 60 7% (16) described their household as 2 adults, at least 1 over 60 6% (15) described their household as a 2 parent family (at least 1 child under 16). No other households were represented and 95 had missing information. Produced by Diane Hughes on behalf of the tenant participation team at Tamworth Borough Council