data vaulting voices brochure - fiserv · naomi breeden vp/system administrator, community south...

voicesData Vaulting™

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Superior TechnologyA disk-based solution, Data Vaulting offers many advantages over tape-based backup. Tapes are more vulnerable to failure and must be transported to and from a storage facility, slowing access and exposing them to the risk of loss, theft and physical damage. With Data Vaulting, your data is securely encrypted during backup, retrieval and storage.

“I began working at the bank one month after the office was destroyed by a tornado. Following that event, we graduated from tapes to removable hard drives and finally went to Data Vaulting. I never had much confidence in our previous systems because the tapes were very unreliable and even the removable hard drives seemed to break at the most inopportune times. Data Vaulting satisfies all the points we’re looking for in a backup solution.”

Scott Von HadenPresident and CEO, Ladysmith Federal Savings & Loan AssociationLadysmith, Wisconsin

“The biggest reason we chose Data Vaulting was simplicity. Our old tape-based system was cumbersome, and we had tape compatibility and communication issues. Also, in case of disaster, we wanted to store data outside of our geographic region, but still have quick access to it. Data Vaulting streamlined the whole process. When we need information, we can access it immediately.”

Vikki DailyVP of IT & Operations, Five Points BankGrand Island, Nebraska

The data on your servers and workstations is vital to every function your financial institution performs. Does your current backup method fully protect this precious asset? Data Vaulting™ from Fiserv automates data backup, simplifies data recovery and helps support compliance with regulatory requirements concerning data protection.

We’re pleased to offer this flexible solution to help our clients manage an increasing amount of business-critical data with greater security, efficiency and convenience than the backup methods currently in use by many businesses. This all-in-one solution helps protect your organization from the threats of disaster, outages, theft, litigation and human error.

Find out what our clients have to say about Data Vaulting, and what it has done for their backup, storage and recovery processes.

Data protection has never been more important or more challenging. With Data Vaulting from Fiserv, you gain secure and efficient backup, storage and recovery of your critical data.

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“We were looking for an alternative to the aging system that we had in place, which presented some security concerns. I liked the fact that Data Vaulting eliminated the physical risks of transporting tapes and securing them off-site. Another benefit of Data Vaulting is that it’s right in line with what the regulators want.”

Jim DerrigTreasurer, Hoyne Savings Bank,Chicago, Illinois

“The data that’s held at this office is just too important to risk losing, and our previous tape backup wasn’t as efficient as it needed it to be. As we learned about Data Vaulting, it became evident that the technology is more advanced and a lot more secure. The system is very easy to use. You don’t have to be an IT person to see how the data flows and how to return data when it’s needed.”

Tom BackofenEVP, First Savings Bank of HegewischChicago, Illinois

“We wanted a complete backup solution that was efficient. Our goal was to back up all servers in one centralized location. Data Vaulting provided one-stop shopping for all our backups, whether that’s Windows®, the IBM® i Operating System or VMware®. It’s what makes Data Vaulting so great. Plus, our previous backups were not encrypted.”

Naomi BreedenVP/System Administrator, Community South Small Business LendingKnoxville, Tennessee

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“With our old tape-based systems, and then disk-to-disk backup, we were constantly getting errors. I used to spend 20 to 25 hours a month isolating and identifying them. Now I don’t spend an hour a month on backups. With Data Vaulting, deduplication and delta backups also allow us to keep more backups than we previously could due to storage constraints. We perform restore tests on a monthly basis and have had a 100 percent success rate in the past 11 months.”


“We appreciate the simplicity and efficiency of Data Vaulting. If we’re missing a file or if there’s an issue, we can retrieve it locally instead of having to find the tape. Before, that was always an issue – as soon as something was backed up, it was taken off-site. If you needed a tape, someone had to go pick it up, delaying things by an hour or two. Then you’d have to be sure you had the right tape. Eliminating the driving is a time savings, plus we’ve cut costs because we eliminated the tape drives.”


Effi ciency and SavingsData Vaulting eliminates manual processes and tape-related expenses, making data backup and recovery more efficient and cost-effective. The solution also minimizes disk storage requirements, optimizes network bandwidth usage, and provides faster and more convenient access to data, which is crucial during disaster recovery.

“If there’s ever a disaster, we’ll need to be up and running in the shortest time possible. Data Vaulting would accomplish that – certainly much quicker than either tapes or a removable hard drive. That fact combined with the ease of implementation, setup and monitoring makes it the obvious choice. The system basically monitors itself and lets me know if there’s a problem. For someone who doesn’t have a lot of IT knowledge, this is the perfect setup.”


“We used to back up our servers on cartridge tapes and courier the data off-site. Regulators weren’t satisfied because the off-site location was only five miles away. With Data Vaulting, we have satisfied the regulatory requirements and eliminated courier fees, while cutting the restore time in half.”

Kaye AdamsAVP, United Southern BankUmatilla, Florida

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“With a tape-based system, we had to decide how often to rotate our tapes and send them off-site. You don’t want a huge tape inventory that becomes a management headache in itself. Data Vaulting eliminated all that with a more efficient system.”


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State-of-the-Art Recovery ServicesData Vaulting is a perfect complement to disaster recovery planning. With this disk-based solution, backup data is easily accessed via the Internet, eliminating the need to transport tapes to your recovery hot site for testing or during an actual disaster. When you use Data Vaulting in conjunction with Business Continuity Services from Fiserv, data is already available at the recovery site in the event of a disaster, and can be restored at LAN speeds.

“Hurricanes are on our mind starting in May, and we also have tornados that can strike without warning. With Data Vaulting and Business Continuity Services from Fiserv, we know that we can restore just one file or a whole server with ease and confidence, all back to the original within hours if there’s ever a failure of some kind. Issues can be resolved without customers ever even knowing about it.”

Kaye AdamsAssistant Vice President, United Southern BankUmatilla, Florida

“Data Vaulting saved us time by eliminating the need for a courier to take media to an off-site location. We also freed up two servers, two tape drives and two disk arrays. That’s a lot of money. And it’s not just about the equipment, it’s also the constant software updates. With our old system, we were responsible for maintaining the integrity of the tapes and the environment for that equipment, so there are definitely savings in terms of server maintenance.”Jim DerrigTreasurer, Hoyne Savings BankChicago, Illinois

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“I highly recommend using both Data Vaulting and Business Continuity Services from Fiserv for peace of mind and efficiency. We’ve completed one test using Business Continuity and received the best testing results we’ve ever had. Restoring data using both of these Fiserv solutions was very convenient. Before, we had to send tapes off-site a week prior to testing. This was so much easier.”


“We chose Fiserv for Data Vaulting and Business Continuity Services because all of our information resides at the same location. Otherwise, we’d have to ship tapes to the disaster recovery site. With these two Fiserv services, we would have access to the data as soon as we needed it, without relying on travel to access our information.”


Smooth DeploymentA dedicated team of Fiserv professionals works closely with each Data Vaulting client to ensure a seamless deployment. From pre-implementation preparations to post-implementation follow-up, our experts will take a step-by-step approach to guide your organization smoothly through the process.

“The deployment process, thanks to the team at Fiserv, was a dream for me. I’m not a real techie guy, but that’s the hat I wear around here, and this was a turnkey situation. The deployment team took over the server and basically did everything. That’s exactly what I was looking for.”


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“The Data Vaulting deployment process was one of the easiest and most convenient conversions I’ve ever done. I’ve been at the bank for 35 years and have gone through a lot of different conversions, and this team was terrific. The process was explained to me in detail, which made the whole experience virtually seamless.”


“The deployment process was fantastic! The Data Vaulting team has a nice roadmap laid out for the implementation, and they walked me through everything. The individual I worked with had a thorough working knowledge of the system, which made for a very easy and almost seamless implementation for us.”

Jim DerrigTreasurer, Hoyne Savings BankChicago, Illinois

Advanced SecurityData Vaulting offers strong security and robust data encryption, protecting backup data from beginning to end. Your critical data is stored in the Fiserv cloud, which is maintained within a highly secure SSAE 16 Type II, PCI-compliant Fiserv data processing center. Redundancy and 24x7 monitoring provide additional peace of mind.

“With our old system, we found it unnerving for the data to be carried back and forth, even though it was locked and encrypted. With Data Vaulting, we no longer worry about the security and reliability of recovery tapes.”


“We don’t have an IT staff, so it’s a great relief to know that a team of people is monitoring the system and making sure it’s working properly. With our old system, we were always rotating tapes to another branch, and the data would get stale in the days of transit. If something happened to this building right now, we’d be okay, because Data Vaulting gives us a safe and secure way of recovering to the place we were last night – not a week ago.”


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“We experienced communication issues and time delays with the old system, and there was too much opportunity for human error. With Data Vaulting, we like that we’re able to retrieve information right away. We decided to use the on-site vault in addition to backing up to the Fiserv cloud because of our huge amount of data. It would take forever for it to upload remotely. This way, it goes to our internal vault first and then over to the remote site.”


“Data Vaulting helps to maintain the security of our information and our customers’ information. The bottom line is you want to be able to continue to work. Sure, the backup is great, but if you can’t also make it a nice experience for your customers, it really won’t make much difference.”


“Using our old system, someone had to remember to change the tapes in the hard drive. With Data Vaulting, I sleep better knowing that everything is backed up. Every morning I get an email saying that it worked. I hope we never need the backup, but it makes me feel better knowing it’s there, just in case.”


The Fiserv PartnershipBy selecting Data Vaulting, you entrust data backup and recovery to a financially solid company with a proven track record and a strong emphasis on constant improvement of the client experience. You also enjoy the efficiency of dealing with a single vendor to satisfy virtually every technology need.

“We’re very Fiserv-based. Ninety-five percent of our operations flow through Fiserv. One of the things I like about that is I always know I have a safe communication environment. I’m not drilling several different holes that would cause concern. Knowing that our data moves through the same secure pipeline that’s taking care of my core processing provides another level of security.”Tom BackofenEVP, First Savings Bank of HegewischChicago, Illinois

“Fiserv has enabled us to become a community bank on the leading edge. A variety of solutions have helped us improve customer service, streamline back-office operations and compete more effectively. Our greatest challenge is to continue to stay compliant with banking regulations. Every day something changes, and Fiserv is on top of it. They’re our partner in maintaining compliance.”


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“Fiserv is just a great partner. I’ve worked with other software companies, and overall, Fiserv has the best client service. They listen and help resolve any issue we might have. They’re also looking at what‘s out there and what’s coming next. They consider the best way to implement a new solution while keeping information secure.


“Fiserv has the resources available to handle implementations like these. They also help us manage changes in technology and meet the requirements of new regulations as we go forward. For me, that’s a big benefit of working with a company like Fiserv.”


“We’ve had great service from Fiserv. A couple months back, we had an issue here where our Internet service provider changed our IP address. I thought everything was going along smoothly until I received an email saying that there was an error. I called Data Vaulting support and they solved it for me. All it took was a call from me and they took care of the rest.”


“Fiserv has been great to work with. I’ve had only positive experiences with both the Data Vaulting and Business Continuity teams. They’re very helpful and work with you until the issues are solved.”


About Fiserv

Fiserv is driving innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management and Insights & Optimization, and leading the transformation of financial services technology to help our clients change the way financial services are delivered. Visit www.fiserv.com for a look at what’s next, right now.

[email protected]

Fiserv, Inc.255 Fiserv DriveBrookfield, WI 53045

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data vaulting voices brochure - fiserv · naomi breeden vp/system administrator, community south...

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