data systems consulting mfg division charley.c/jeff.y/ ganda project plan

37
Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Upload: alyson-eakin

Post on 29-Mar-2015

215 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Data Systems ConsultingMFG DivisionCharley.C/Jeff.Y/

Ganda Project Plan

Page 2: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Executive Summary

1. Project scope2. Detail workplan3. Project Team4. TIPTOP ERP connection interface with some

hardware devices5. Clarification about VPS6. EasyFlow, What Digiwin proposal (need to

confirm and discussion for more details)7. BI, What Digiwin proposal (need to confirm

and discussion for more details)8. Finalized the reminding items in the file of

"things to be confirm with Digiwin.docx"

Page 3: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Discussion SummaryTopic Status• Project Scope 73% initial ganda’s requirement met to

Tiptop and 18% need customization

• Work plan Agreed project divided on 2 phase -Phase 1 (6 month) for core business modules-Phase 2 (Phase 1 + 6 mth) for supporting modules.

• Project team~ Digiwin will provide dedicated Project Team (Consultant) • ERP comm. Interface Digiwin proposed some option to Ganda

• VPS~ OK with certain condition• B2B/BI/Easyflow OK, Digiwin accepted• Draft contract Sent to Richard, Alex & Toto for review• Payment term Discuss later on 26 April 2013• After sales service Need to be finalized with CFC

Page 4: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Total 214 of initial Ganda’s requirements

TIPTOP solution match % for Ganda

TIPTOPStandard

Match

158

73%

Need customization

38

18%

Not clear

1Not in scope

6No function

10

9%

Page 5: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Key Principles for Project

Strict Scope Control is required in order to ensure that:1. Initial Ganda’s requirements and TIPTOP modules Standard is

adhered to2. Schedule is met

Therefore:• Allow Changes for statutory or critical business requirements, only

• Any enhancements on the system can only be built AFTER go-live

Management & End users must be aware of this approach and must have the realistic expectations about

what the system will provide

Page 6: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Sales

Purchasing

Inventory

BOM

Distribution

A/P

A/R

G/LConsolidation Financial

reportInter-Company Trading

Fixed Asset

Tax Declaration

Cash/Loan/Investment

BOM

Production

MRP

Cost Accounting

Project Mgt.

Budget Mgt.

Leasing Mgt.

Equip. Mgt.

Quality. Mgt.

System and Parameters System Mgt.

Digiwin Standard Modules suggests in Ganda Group

B2B

Easyflow GP

BI

HRM

Cross-Data transfer

Page 7: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Customization Modules in Ganda Project

Item Estimate Man hours Phase

Manufacturing of Production Daily reports KP+ CFC 500 Phase 1

Vehicle Management ( For Transportation Cost Management)

Base on Ganda 300 Phase 1

HRM report ID 200/ VN 200 Phase 1

Automatic PLC Integration Base on CFC400 Phase 1

Tax reporting to Local Government Free of charge Phase 1

Packing Management (Truck & Belt Scale System)Base on CFC 200 Phase 1

CMMS System(Customization in Equipment Module)

Base on CFC50 Phase 1

Electric Power System Base on CFC100 Phase 2

Telephone Management Base on CFC150 Phase 2

Library Management Base on CFC150 Phase 2

Canteen Meal Management Base on CFC150 Phase 2

GPS Integration 300 Phase 2

Page 8: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

TIM(TIPTOP Implement Methodology) &

Project Organization

Page 9: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

TIM( TIPTOP Implementation Methodology )

Project Planning Implementing TIPTOP Goes Live Project Closing

< Project Life Cycle >

• Goals• Scope

• Organization• Schedule

• Survey & Diagnosis• Application Training

• S.O.P. Modeling• Gap Analysis & Solution

Design• Data Migration & Input• Simulation & Fine-

tuning• Balance Checked in

• Existing System Stops• On-site Problem-

Solving

• Achievements Check Meeting

• Documentation of Project

• Take-over of TSC• All case profile in

CRM system

Page 10: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Group Company - Project Structure

Chairman

Mr. Tony

Ganda IDN Project Leader

Toto

Chinfon VN Project Leader

Alex

Steering Committe

Mr. RichardMr AlexMr GaryMs MariaMr Toto

Page 11: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Ganda IDN Project LeaderToto – Ganda Group Indonesia

TBD – DIGIWIN PROJECT MANAGER

Accounting & FinanceProcess Owner: Ms Maria

1..........................(Staff) 2...........................

Human ResourcesProcess Owner: Mr Wahyu

1. ...............(Staff)2.................

Sales & DistributionProcess Owner: Ms. Jacqueline

Purchasing & InventoryProcess Owner: Mr Gary

Manufacturing & CMMSProcess Owner: ......

Technical Support

1. Sunu Waskita (leader)2. Appilion

3..Digiwin System Engineer (1 person)

Advance FeaturesB2B, Websales, etc

Business InteligentMgt Report, KPI, etc

Digiwin Consultant

1.Finance & Acc = Consutant 1 (1 person)2.Mfg and Sales & Dist = Consultant 2 (1 person)

3.HRM,= consultant 3 (1 person)4.BI = Consultan 4 (1 person)

5.Easyflow = consultant 5 (1 person)6.System Analysis / Trainer = Consultant 6 ( 2 person)

Note: Not include programmer who should working on Taiwan)

Group Leader 1

1. Vacant

Group Leader 2

1. Vacant

Group Leader 3

1. Vacant

1. ...............(Staff)2.................

1. ...............(Staff)2.................

1. ...............(Staff)2.................

Fleet ManagementProcess Owner: ......

1. ...............(Staff)2.................

Project ManagementProcess Owner: Mr Anang

1. ...............(Staff)2.................

Advance FeaturesPLC/Field instrument integration

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

Team (Key User)1.. ............ 2. ..........3. ............. 4. ..........

SCOPE:WHI, GG, AASTAR, CG,

NSD, ANP, SAG, MM

SCOPE:GG, AASTAR, CG, NSD,

ANP, SAG, MM

SCOPE:GG, AASTAR, CG, NSD,

ANP, SAG, MM

SCOPE:GG, AASTAR, CG, NSD,

ANP, SAG, MM

SCOPE:CG, SAG, MM

SCOPE:ANP

SCOPE:GG, CG

Support Function

1. Change & Communication : Toto2.Project Supporting: Hary

Page 12: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Chinfon VN Project Leader

T-038 Mr. Alex Hsu TBD – DIGIWIN PROJECT MANAGER

Digiwin Consultant

1.Finance & Acc = Consutant 1 (1 person)2.Mfg and Sales & Dist = Consultant 2 (1 person)

3.HRM,= consultant 3 (1 person)4.BI = Consultan 4 (1 person)

5.Easyflow = consultant 5 (1 person)6.System Analysis / Trainer = Consultant 6 ( 2 person)

Note: Not include programmer who should working on Taiwan)

Finance & Accounting

1.................(Dept. Lead)2..................(Key User)

Team (Key User)

1. GL ............ 2. A/P..........3. A/R............. 4. Cash.......

5. .Costing...... 6.Fixed Asset

G/A Warehouse / Canteen

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Sales & Distribution

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. HP ............ 2. HN ..........

3. HM .............4. DN .............5. .HPGP.........

Purchasing / Export

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

W/H Spare Parts & Inventory

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Production / ManufacturingT.K.P & HPGP

1.................(Group leader)2..................(Consultant)

Team (Key User)

1..Quarry2. Raw Mill

3. Kiln .4. Cement Mill

5. CCR6.Packing

7.F/G8.Elec. 9.QC

Maintenance CMMS

1.................(Dept. Lead)2..................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Logistic & Shipping

1.................(Dept. Lead)2..................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Finished Goods

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Project Management

1.................(Dept. Lead)2.................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

HR Management

1.................(Dept. Lead)2..................(Key User)

Team (Key User)

1.. ............ 2. ..........3. ............. 4. ..........

Technical Support

1.V1121 Le Quoc Tuan2.V1422 Nguyen Thu Hong

3..Digiwin System Engineer (1 person)

Support Function

1. Change & Communication : Alex Hsu2.Project Supporting: Richard

Advance FeaturesB2B, Websales, etc

Business InteligentMgt Report, KPI, etc

Group Leader ( Administration )

1. Vacant

Group Leader ( Marketing )

1. Vacant

Group Leader ( Production )

1. Vacant Advance FeaturesPLC/Field instrument integration

Page 13: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Role Responsibility Qualifications Remark

Project Leader

• Deliver the specified project deliverables on time in good quality and in accordance with the budget

• Achieve milestones on time• Report on project progress to the steering committee• Identified of potential bottleneck and initiate to propose the solution• Coordinate & Assign tasks to project members• Keep in touch with Consultant to ensure successfully the project and

for knowledge transfer

• Knowledge of business processes • The ability to work effectively with all levels within Organization• Project Management Expertise• Have good understanding of project scope & constraint. • Time management skills and multi-tasking capabilities • Good on verbal and written communication skills • The ability to make timely decisions • Strong organizational skills • Good leadership and coaching skills

Full time

IT Technical Support

• Providing IT infrastructure for implement ERP System• To setup system requirement for ERP System• Support user to operate this system

• Have Good skill & experience in Databases, networking, and operating system

• Have good understanding on the current IT System• Experience and knowledge in current system environment.

Part time but ready if required

Support Function

• To assist project team on Project administration, training, business process development and prepare new infrastructure (if needed)

• To coordinate change program impacted of ERP impl. system• Project Administration task• Setup and organize documentation control system and records

• Good knowledge of the company’s organizational structure and business processes

• The ability to work effectively with all members of the organization ranging from executive members to front line / users.

Full Time

Group Leader

• Leader on development defined modules• To manage and coordinate project communication, training,

socialization and prepare new infrastructure (if needed)• Working together with consultant to determine business process

flow that needed to ERP system requirement with consultation to process owner.

• Development of business process documentation (incl design standard form and report) with consultation to process owner.

• Conduct testing, data collection, data validate and data migration for new system configuration.

• To drive, coach and facilitate the implementation of new system• Issues resolution• Working together with key user to Identify of end user, training

requirements at their particular site.

• Experience in functional business process, • In-depth knowledge of the company’s business processes & best

practices, • Strong analytical skills and problem solving skills• Strong communication skills and coaching skills• Excellence team player skills, with strong verbal and written

communication skills and coaching skills, • Experience to design and developing System & Procedures.• Experience in delivery training

Full time

Key User • Co-ordinate between Project and End User• Represent End Users• Support project team by share data & information• Validate data & Process• Build knowledge of what new system will do• Assist on end user training• “Owner” of new system• Lead in managing the change in their unit areas

• An in-depth knowledge of the business unit functionality business and requirements in their business process area(s),

• Strong analytical skills. • Active and willing• Able to use own initiative• Good at interpersonal communication

Part Time but ready on demand with advance notification

Project Team Responsibilities

Page 14: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

DSC Service Team

Project Manager

Account ConsultantID & VN team

Account ServicesID & VN team

System Engineer

[Consultant Main Tasks]

1. Discuss & confirm System SOP

2. System Education

3. Implement System according to TIM

 

[System Engineer main tasks]

1. Installation TIPTOP system 2. Assist normal operational maintenance

3. Abnormal recovery

[Service Team main tasks] 1. Assist consultant draw system analysis 2. Coordinate Programming pool & test

3. Customer service

Programmer

[PM qualifications] : 1. Project planning   2. Definition, clearance, & Statement of main project issues

3. Allocate DSC service team resources

4. Main Communicator to client team  5. System progress & risk management

6. monthly report  

Page 15: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Device IntegrationFor Ganda Group

Charley Cheng

DigiWin Corporation

2013/04/19

Page 16: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Current

New by Database

Truck Weight Scale

Finger Print

Door Lock

And so on…

Data Collation Software

SQLDatabase

Data Collation Software

Data Collation Software

Data Collation Software

TIPTOP

OracleDatabase

Reports

Statistic

Monitor

Request on demandOr periodically

Feedback dataSave Record

Output

Compute

Query

Device Integration Architecture for TIPTOP (DB solution)

Page 17: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Text File ExchangeTruck Weight

Scale

Finger Print

Door Lock

And so on…

Data Collation Software

Text File Folder

Data Collation Software

Data Collation Software

Data Collation Software

TIPTOP

OracleDatabase

Reports

Statistic

Monitor

Obtain DataPeriodically

Save Records

Output

Compute

Query

Device Integration Architecture for TIPTOP (Text File Solution)

TransferPrograms

Requestby Demand

Sharing FoldersTo ERP

Page 18: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Hardware InfrastructureIndonesia & Vietnam

Page 19: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Hardware Suggestion~ Indonesia

Client UserService Ethernet

Symantec Backup Exec Agent For VM Host / SQL/ Oracle

4Gb or 8Gb Fibre Channel

Giga intranet

Redundant Fiber Channel

Phase 2Backup Guard

Service XP or above

PC

Giga Switch For VMNetwork

- Guard service - VMWare vCenter Server

- Symantec Backup Server

Back up SVR

NAS Appliance( 2TB HDDx6 RAID5)

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

VMWare Internal data Transfer

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

IBM DS3500 Storage2G Cache/Per-Controller

HD: 600GB 6Gb SAS 15K*12

IBM DS3500 Storage 2G Cache/Per-Controller

HD: 600GB 6Gb SAS 15K*12

HRM8C/12G (Win+MSSQL)

BI + Auditor8C/12G(Win+MSSQL)

EFGP + ESS8C / 12G(Win+MSSQL)

TIPTOP DB8C / 16G(RHEL+Oracle)

Portal4C/8G(Win+MSSQL)

Crystal Reports4C/8G (Win)

TIPTOP AP8C / 16G(RHEL)

TIPTOP B2B8C / 12G(RHEL)

Page 20: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Hardware all Local purchase QTY

Host for virtual machine

HP DL380 Gen8 : CPU : E5-2620 x 2 、 RAM : 64G 、 HDD : 300G x 2 、 8Gb Dual-Port Fiber Card x 2 、 1Gb Giga Port x 4

3

Storage IBM DS3500 Storage (Dual-Controller) 、 SFP x 8 、 2G Cache/Per-Controller 、 HD: 600GB 6Gb SAS 15K * 12 、 FC Cable x 8

2

Backup Server HP X1430 NAS Appliance G2 WSS NAS(8TB)(Builtin Windows 2012) 1

Guard Server HP ThinClient T610 for P-Cloud (Builtin Windows) 1

Ethernet Switch HP V1910-24G Switch 1

Software partial local purchase QTY

Operation System

RedHat Enterprise Linux for TIPTOP AP 、 TIPTOP DB 、 TIPTOP B2B 2

Windows Server 2008 MOLP for Crystal Report 、 EFGP+ESS 、 Portal 、 BI+Auditor 、 HRMLocal purchase

5

Windows Server CALLocal purchase 100

Database

Oracle DB Standard Ed. For 2-processor for TIPTOP ERP 1

Microsoft SQL Server Standard Ed. MOLP,Device Cal for EFGP+ESS 、 Portal 、 BI+Auditor 、 HRMLocal purchase

4

Microsoft SQL server CALLocal purchase 100

Virtualization VMWare vSphere 5.1 Essential Plus 1

Backup SYMC BACKUP EXEC 2012 V-RAY EDITION WIN 2 TO 6 CORES PER CPU BNDL STD LIC EXPRESS BAND S ESSENTIAL 12 MONTHS 6

SPEC List - Indonesia

Page 21: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Hardware Suggestion~ Vietnam

Client UserService Ethernet

Symantec Backup Exec Agent For VM Host / SQL/ Oracle

4Gb or 8Gb Fibre Channel

Giga intranet

Redundant Fiber Channel

Phase 2Backup Guard

Service XP or above

PC

Giga Switch For VMNetwork

- Guard service - VMWare vCenter Server

- Symantec Backup Server

Back up SVR

NAS Appliance( 2TB HDDx6 RAID5)

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

VMWare Internal Data Transfer

HP DL380 Gen8 2P12C / 64GB

300GB SAS 10K x28Gb Single HBA x 4

VMWare vSphere 5 ESP

IBM DS3500 Storage2G Cache/Per-Controller

HD: 600GB 6Gb SAS 15K*12

IBM DS3500 Storage2G Cache/Per-Controller

HD: 600GB 6Gb SAS 15K*12

HRM8C/12G (Win+MSSQL)

HP DL380 Gen8 2P12C / 64GB

300GB SAS 15K x5Raid 5+HSP

VMWare vSphere 5 ES

Existing System

BI + Auditor8C/12G(Win+MSSQL)

EFGP + ESS8C / 12G(Win+MSSQL)

TIPTOP DB8C / 16G(RHEL+Oracle)

Portal4C/8G(Win+MSSQL)

Crystal Reports4C/8G (Win)

TIPTOP AP8C / 16G(RHEL)

TIPTOP B2B8C / 12G(RHEL)

Page 22: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Hardware all Local purchase QTY

Host for Virtual Machine

HP DL380 Gen8 : CPU : E5-2620 x 2 、 RAM : 64G 、 HDD : 300G x 2 、 8Gb Dual-Port Fiber Card x 2 、 1Gb Giga Port x 4

3

Host For Existing System HP DL380 Gen8 : CPU : E5-2620 x 2 、 RAM : 64G 、 HDD : 300G x 5 、 1Gb Giga Port x 4 1

Storage IBM DS3500 Storage (Dual-Controller) 、 SFP x 8 、 2G Cache/Per-Controller 、 HD: 600GB 6Gb SAS 15K * 12 、 FC Cable x 8

2

Backup Server HP X1430 NAS Appliance G2 WSS NAS(8TB)(Builtin windows 2012) 1

Guard Server HP ThinClient T610 for P-Cloud (Builtin Windows) 1

Ethernet Switch HP V1910-24G Switch 1

SPEC List - Vietnam

Software partial local purchase QTY

Operation System

RedHat Enterprise Linux for TIPTOP AP 、 TIPTOP DB 、 TIPTOP B2B 2

Windows Server 2008 MOLP for Crystal Report 、 EFGP+ESS 、 Portal 、 BI+Auditor 、 HRMLocal purchase

5

Windows Server CALLocal purchase 100

Database

Oracle DB Standard Ed. For 2-processor for TIPTOP ERP 1

Microsoft SQL Server Standard Ed. MOLP,Device Cal for EFGP+ESS 、 Portal 、 BI+Auditor 、 HRMLocal purchase

4

Microsoft SQL server CALLocal purchase 100

Virtualization VMWare vSphere 5.1 Essential Plus 1

BackupSYMC BACKUP EXEC 2012 V-RAY EDITION WIN 2 TO 6 CORES PER CPU BNDL STD LIC EXPRESS BAND S ESSENTIAL 12 MONTHS 6

Page 23: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

B2B&BI

Page 24: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

�  Customer can make the sales order / lading bill via web

�  Customer can make the cement issue schedule via web

�  Customer can know the inventory status via web

�  Carrier can know the transport status via web.

• Posting enquiries and sales orders through web-sales (web-sales)

Ganda initial requirement of TIPTOP B2B

Page 25: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

TIPTOP B2B

Page 26: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

V-Point BIImplementation strategy, improve performance management

Quantization execution strategy, Easy to use, analysis, adjustments

View the target reached, performance indicators management

Ex: Operating margin, current ratio, accounts receivable turnover days,

CCC(Cash conversion cycle), liability ratio, Current ratio, amount of inventory,

turnover per capita, Orders shipping days, revenue growth rate, vaerage customer

price.

26

Page 27: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

27

KPI Performance Management

Page 28: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

28

Spare Parts-Safety inventory Of Alert Analysis

Page 29: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

29

Inventory Trend Analysis

Page 30: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Sales Intelligence with KPI template

Financial Intelligence with KPI template

TIPTOP exception management

Business Object platform

BO Xcelsius Dashboard developer

Page 31: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan
Page 32: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

32

TIPTOP Exception Management

Page 33: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

流程追蹤

33

Flow Design Flow Drawing

Flow Progressing

Performance Analysis

Document Tracking

Document Approve

Easyflow~ The Business Process Management

Page 34: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Approval on line

Page 35: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

Process Statistic analysis to achieve optimal Process

Performance Loading Cost

~Loading~Process Starts quantityProcess finish quantity

Process trendsTo do list quantityProcess activities

allocation

~Cost~Process dealing cost

AVG Dealing costAVG Dealing cost by

activitiesAVG Dealing cost by activities per User

~Efficiency~AVG process time

AVG process time trend AVG process time by

activities AVG process time per User

35

Page 36: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

精進管理

實現投資效益

Pre -Sale

Demand clarifying &

Solution Planning

Valued Sales

Maintenances

Post-enhance

ROI improving

Deploying

Implement

Achieve Project Goal

Demand Satisfying Demand LeadingTotal Services

TIPTOP Service Center/ TIPTOP Programming Center / TIPTOP R&D /

TIPTOP E-Learning/ TIPTOP ERP II e-Service

Total Services Oriented

36

Page 37: Data Systems Consulting MFG Division Charley.C/Jeff.Y/ Ganda Project Plan

About the after service

Telephone, fax inquiry service;  Remote terminal login service;  Program debugging service;  Elimination of system malfunction arising out of normal usage; and 

Program version update: “minor patches” as termed in the industry.

Extra requirement for customization inquiry and SA documents

Technical courses online via video conference(after go-live)

DB diagnosis , system performance advisory

E-service website (in Chinese) for FAQ, Knowledge base for user

E-Learning in (Chinese)

 

• The System analyst will be fulltime contact window for Ganda after system go-live

• If emergency problem happens, such as system crash, DB crash, power shot down, emergency recovery…etc, the contact window will inform the engineer team to remote to service. AS long as the telecom company network works.

• The All system modules for ERP II just find one contact window.

• 80%questions can be solved within 24 hours, 90% can be solved in 48 hours, and 95% can be solved in 72 hours.

Redundant infrastructure provided in each of Ganda & CFC at local site. And we treat Ganda & CFC as other’s mutual backup & support system . Once the emergency situation happened, Ganda can switch the system via Virtualize Machine in local side. The worst case is JKT machine room is dead, Ganda can switch the system temporary to CFC if the internet is linking and Digiwin can response asap.