Data Owner: Sharon McKoy-Beckett

Updated: 12/08/2014

Update Frequency: Monthly

Contact: Susie Hill

Internal Communications

Commentary:

Intranet Activity: July 2014

Top 10 most viewed Intranet Stories

Most visited Intranet areas

Top Searched items

1,077 views of

the IT Services &

Building news

19,441unique

searches

24,689 views of the HR related pages 2,144

views of the staff

directory Over 141,000 session

s

33%

16% 12%

20%54% 47% 25%

In July the About BIS & How Do I

tabs changed position on the

homepage successfully

encouraging users to navigate using

tasks

39%

Ag

ain

st la

st m

on

ths

resu

lts

The Ministerial Reshuffle appears twice in the top read Intranet news articles this month and the Ministers pages were the second top task viewed across the month.

Views of the Daily Evolve page have halved since last month suggesting that staff have found the information they need to become familiar with working with the new IT equipment, Views of the staff directory have doubled since last month suggesting integrating this better into the site itself would be useful for staff.

Data Owner: Sharon McKoy-Beckett

Updated: 12/08/2014

Update Frequency: Monthly

Contact: Susie Hill

Internal Communications

Commentary:

Internal Communications Breakdown of Messages

This Week in BIS – All Staff Newsletter Readership

Direct Communications: July 2014

There is a slight reduction in the take up of This Week in BIS most likely as a result of the start of the school summer holidays/peak leave period or a reduction in smartphone usage after the initial rush at the time of Evolve

roll-out. People messages dominated July and in particular Leadership messages because of the multi-channel Management Insight campaign, pension and pay announcements and the topics chosen by staff in the Big Debate.

Data Owner: Sharon McKoy-Beckett

Updated: 12/08/2014

Update Frequency: Monthly

Contact: Susie Hill

Internal Communications

Commentary:

Employee Engagement Activity & what’s being said: July 2014

Reliance on Science:Ordnance survey…no one knows Great Britain betterAIM: Deliver a broad understanding of BIS science and innovation work to make policy connections. Science is key to rebalanced economic growth; the UK is a world leader in science.

Changing Face of UK Scienceexhibition: 16/06 – 20/07AIM: Showcase Women in STEM

Big Debate AIM: provide a focused environment for seniorleaders to communicate clear vision and direction through face-to-face communication.Giving an opportunity for staff to “set the agenda”.

Events Intranet TWIB* Posters Event clicks on

News stories attendees stories

1 1 720

“Joined up people in BIS working on similar things,

so very thought provoking”

2 4 tweets 25 re-tweets

“Getting a more diverse workforce

in all service sectors will benefit all

businesses. It’s fantastic to see

that BIS is playing such an

active and important part in

making this happen!”

2 posts

100% felt engaged with the Department.

89% gained a greater understanding of own / this business area.

67% gained a greater understanding of the Department’s purpose.

471

1 25 181357 1 2 weeks

1 post10 replies

81% felt engaged with the Department would recommend attending to others.

56% gained a greater understanding of policies and strategies outside my own area. own / this business area

50% gained a clearer understanding of the Department’s priorities.

37.5% felt comfortable in sharing my views with colleagues and the panel.

“too many topics

covered - none of them

could be done justice

in such a short amount

of time”“Good format, Good quality

panel of business reps. However, it was too short therefore didn't sufficiently

cover all of the issues. I came out feeling not enough was

said about bringing a solution from the private sector on

recognising staff”

“Very pleased to hear

private sector speakers

talk of what they could

learn from BIS and of how

important it is to manage

staff well and get them

engaged.”

“… tried to cover too many questions…led to not enough time for discussion next time should focus on less or related topics”

100% felt engaged with the Department would recommend others attending.

Lower scores than last month’s event … perhaps as a partner organisation the

connection to Department’s purpose was less obvious

100% rated

the

presentation

excellent

“Evidently from the displays, there's clearly some very talented young Women out there. The retro arcade to encourage youngsters to study #stem caught my eye”

“I found the external

panel members

particularly useful -

gave a much needed

"real world" focus.

Overall I felt more

connected and

engaged with the

department for having

attended.”

Past Big Debates have focussed on a specific topic or Minister’s DG’s work

areas

Of the 27 other questions

proposed by staff, 66%

related to HR, performance and capability

There were

104 responses

to the vote on

the 8 possible

questions

“Managed to visit the 1VS exhibition today 'Changing face of Science'. Would recommend a

visit to colleagues. The focus was on #stem. Some real

challenges particularly the lack of Women. “

Critical Friends Feedback:

“exhibitions are interesting”

“looks more professional”

“more contained than before”

Visit by

students from

Wren Academy

boosted social

media interest

The exhibition space ‘BIS Spotlight Gallery’ has received some really useful feedback especially on social media. We are considering how to encourage more feedback from staff and visitors to make future exhibitions truly interactive.

The Big Debate was well received, especially the use of external speakers. As the first in a series this event was useful in gauging staff appetite for this event. We know staff appreciate the opportunity to get involved but it appears some staff were reluctant in sharing their views. We are implementing ways for staff to submit questions before-hand and will utilise Yammer to encourage others to get involved in the debate.

Data Owner: Sharon McKoy-Beckett

Updated: 12/08/2014

Update Frequency: Monthly

Contact: Susie Hill

Internal Communications

Commentary:

Leadership & SCS Engagement Activity

Channel Audit findings:

Management Insights series: AIM: Give visibility to our senior leaders. Role model knowledge exchanges. Set direction in how BIS managesconnections and relationships. Enable senior leaders to give feedback to staff from their relationships with others

41,240

176

2 201

2 weeks

4

86% agreed they learned something valuable about management they’ll use.

74% felt engaged with the Department.

63% felt comfortable sharing their views with colleagues/senior manager.

67% rated the quality of the presentation as excellent or very good.

“It was useful to hear Philippa’s

experiences and some of the lessons

she's learned along the way.

While the performance management

process and people's concerns about

it are very important, I'm not sure this

was the right forum for those

questions.”

“Kate Gross’ presentation was excellent. I have attended several in the past and this is one of only three people whom I went back to my desk and googled/talked about to my team. I think she had lots of ideas that were interesting, new, based on experience and therefore easy to relate to, and relevant”

“Kate Gross was a very

engaging, inspiring

speaker. One of the best

Management Insights events.”

“I liked the informal

nature of this event and

it would be good to see

other DGs or Directors

doing the same, not least

to improve their own

visibility”

“Keep these sessions small - it helps with the flow of

conversation. Too many and it becomes too formal.”

“The subject matter from John O’Reilly’s talk was not something I am very familiar with and I found the event both interesting and informative.”

“These are good occasions for

unscripted discussions between senior management and the rest of the

department, where a range of topics can be

raised and some useful bottom-up feedback can be conveyed that might otherwise be filtered. It

does depend on honesty from the

audience”

“…is there more that can be done to

ensure that attendees focus on

the point of the session (learning

from senior managers experiences)

rather than using it as an opportunity

to quiz senior management on

issues within the Department”

Evolve is the one

message most recalled

spontaneously. When

prompted, a range of

messages come through,

including nine out of ten

recalling BIS story and

more than eight out of ten

recalling BIS Festival and

Permanent Secretary

Awards among others.

Almost all communications channels have improved since last year; only the intranet is felt by more people to have worsened than improved.

Critical Friends Network explain •most likely to be hit by Evolve roll-out •Search function is better than the old A to Z but•initially it was gov.uk blandness

BIS Intranet

Internal events are positively viewed and felt to have a positive effect on understanding and engagement…

the vast majority felt that they had helped gain greater understanding, feel more engaged or been helped to understand BIS’s purpose better.

Posters and Yammer have particularly improved, according to those who use them Critical Friends Network explain “…posters are providing a strong sense of branding”

400 BIS employees questioned between 24 June and 18 July 2014

The Management Insight series received some valuable feedback from staff who (from the scores) feel more confident getting involved when events are smaller. Staff say that the informal nature of this event encouraged open conversation.

Initial findings from the Channel Audit are very positive. Staff said that they most used internal Posters to find out what’s going on in BIS. The Intranet was the only channel that staff said had worsened. We are aiming to respond to feedback about ‘GOV.UK style blandness’ by incorporating more images to news articles and interactive feedback channels.