MT50: Data movement, management and governance in the cloudChris McNabb, Executive Director – Information ManagementLong Lam, Director Enterprise Architecture, DocuSign

Data is the new currency.

Invest wisely.

Addressing data challenges holistically, yet modularly

Keeping it Digital: DocuSign IT Drives Business Success with Cloud Innovations

Long Lam Director, Enterprise Architecture

About DocuSign • Who we are

• Our business trajectory

Our Journey: Application Integration and iPaaS• Our IT strategy

• Use cases: current and evolving

Lessons Learned

Q&A

Agenda

DocuSign is the fastest most secure way to make every decision and

approval digital, so you can keep life and business moving forward.

Consumers

Customers

Partners

Suppliers

EmployeesEnterprise

More than

775,000documents

containing more than

3.6million pages are

DocuSigned each day

51% of DocuSign

documents are completed

within

1 hour

More than

50million users in

188countries

DocuSign is available in

43languages

More than

50,000new unique users join the DocuSign

Global Trust Network every day

Soaring Growth Demands a New IT Strategy

• Security and compliance at the forefront

• Diverse legal requirements across countries

Business Drivers

• Business units require support for their unique requirements

• Acquisitions bring new applications into the ecosystem

Consumerization of the Enterprise

• Adopt a cloud-first approach

• Centralize IT systems to drive efficiency

• Collaborate across BUs to meet varied business needs

IT Imperatives

Before: A Fragmented Approach to Integration

Swivel Chair

?

Swivel Chair

?

… It Just Wasn’t Working

Increased complexity

Lacked agility Took teams outside of their core competencies

Created excess overhead Was not scalable

Swivel Chair

?

… the ongoing growth in the number of applications magnified the challenge

Created complexity

Was not agileTook teams outside of their core competencies

Created excess overhead Lacked efficiencies of scaleWarehouse

Enterprise-grade iPaaS Supports Business Trajectory

• Simplified monitoring to ensure security and compliance

• Faster time to value

•Agility to support varied business requirements

• Flexibility to seamlessly onboard new applications

• Efficiencies of scale

• Consolidation of services, freeing up LOB resources from managing applications

Dell Boomi’s Integration Platform as a Service (iPaaS) provides

From a Single Integration Solution to a Consolidated Business Driver

Initiated ERP Data Migration

Process AutomationProcess Efficiency

Consolidated Cloud Application Mgmt.

Improved UserExperience

Integrated DocusignData Warehouse

SimplifiedData Sharing

Building for the Future

Standardized Process for Application

Integration

Use Case ERP Migration from Microsoft Dynamics to NetSuite

Applications Microsoft Dynamics, Salesforce, Zuora, NetSuite

Processes Subscription billing management, revenue recognition management

Previous State All manual processes to load and process data

Business Impact• Established a reproducible and auditable data migration process

• Increased speed of data sharing between key business platforms

• Freed up personnel resources in business units

Quickly enabled new business data integration requirements post deploymentEnhanced business compliance by simplifying monthly closing of books

Stage 1 – ERP Data Migration

Use Case Support DocuSign’s cloud-first strategy by consolidating management of cloud applications

Applications Zuora, Salesforce, DocuSign Product (refunds), Anaplan, Salesforce.com, NetSuite

Processes End-to-end cancellation/ refund processes, financial forecasting and modeling

Previous StateLargely manual process, managed through a series of spreadsheets • Involved extracting and loading data onto users computers, etc.• Introduced errors/ inconsistencies, data was hard to report

Business Impact• Increased automation – rely on integrations to share data• Create auditable, repeatable processes• Simplified user experience by keeping data & processes in appropriate systems

Delighted customers with speedy refunds – 80% fasterEmpowered sales leadership by providing access to real-time data

Stage 2 – Integrated IT Strategy

Use CaseProvide DocuSign product-based information to key systems to enable better business decisions

Applications DocuSign data warehouse, HRIS

Business Impact

• Ensured that the right data is available to the right systems

• Provided business teams with standardized processes to access critical data

• Supported compliance certifications: ISO, FedRamp, Part 11

Stage 3 – Driving Business Success

Enabled data-driven decision making across business units Enhanced corporate compliance in support of DocuSign’s path to IPO

Stage 4 – Looking Forward: Building On Success

Use CaseFuture proofing by simplifying connectivity between applications and segmenting data based on security and criticality

Applications Smaller, niche applications

Business Impact• Simplify system to on-board new applications

• Leverage APIs for faster time to market

Ensures security in the age of the consumerization of ITDrive business growth through intelligent use of data

Simplicity and Scalability with Dell Boomi

CPQ

CLM

Results and Benefits

Streamlined process for deployment of integration requirements including:

• One change management process

• Better templates for requirements gathering

• Dedicated resources for integration work

ProcessEfficiencies

Highly available cloud-based processing for all cloud-to-cloud integrations

• Supports ~50k records a day

• 24X7 execution of 20+ jobs across 6 critical cloud business applications

SmallerInfrastructure

• Management of user access via SAML

• Ensures SOC compliance for access to integration credentials

• Secured integration system credential storage and management

Improved Security Posture

Integration-as-a-service can’t happen in a vacuum

Walk before you run

Capitalize on early wins

Build on your successes

Develop capabilities as part of the maturation process

Collaborate with key stakeholders to ensure lasting architecture

Lessons Learned

3 things to do next

Get inspired. Visit us at Booth D7

Get going. Set up a free consultation to learn how Boomi can help you accelerate your business success

Get prepared. Learn more at www.boomi.com

Thank you!