Project Name: Data Center Improvement Project

Description: The purpose of this project is to provide a basis of "best practices" for data center management and infrastructure. Local business reasons, local governmental code or other circumstances may mitigate the implementation of these best practices. This implementation of these best practices may require long term processes to be implemented, capital or expense funding and that the corrective actions will be ongoing.

Problem/Opportunity Statement: This project will define a common desired state for all managed data centers along with actionable plans to reach the desired state, including common process for:

Facilities Safety and Security Change Management Processes Data Center Management Infrastructure (including air conditioning, power, etc.)

Business Case: To improve the safety and reliability of IT Data Centers to align with corporate process. Currently each data center (Dhaka, Sylhet and MoulaviBazar) is managed with separate processes and varying degrees of operational excellence.

Resource/Project Team Member: Project Sponsor: Operation Director Master Black Belt: Shamima Begum Process Owner: IT Manager Project Manager (Black Belt): Infrastructure Administrator Lead Team Member:

o System Admino Technical Analysto IT Technician

Stakeholder: Supplier/Vendor Corporate Infrastructure Compliance Team Operation Department SCM Department

CTQs: Cost Saving Process Improvement

Goal Statement: Identify solutions and make recommendations to address gaps between current and desired state. Document business needs and determine what level of data center is required to meet those needs.

Project Scope: Define processes and plans for implementation for all server location with actionable plans to reach the desired state, including common process for:

Start : Align with corporate process and standard End : Work plan for implementation

Milestone/Schedule/Project Timeline:

Time April-15 May-15 June-15 July-15 August-15 September-15DefineMeasureAnalyzeImproveControl