dashboards and balanced scorecard 2010 07
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Sedona Summer Institute PresentationTRANSCRIPT
Using the Harvard Balanced Scorecard to Drive Performance & Improve Clinical
Outcomes
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CHOICES1. Garden Lakes2. Alma School3. Osborn4. Glendale
5. Highland6. W. Camelback7. Cave Creek8. Saguaro
Southwest Network
CHOICES9. W. McDowell10. Heatherbrae11. Park North12. Townley
13. Thomas Road14. Tempe15. South Central16. Arcadia
CHOICES
PNO 3 TBD17. E. Phoenix18. Centro Esperanza19. Washington House20. 1300 N. Central
People of Color Network
PNO 4 TBD21. Metro Center22. E. Mesa23. Gateway24. W. Valley
Partners in Recovery
25. Wickenburg
Provide Oversight & SupportEnsure Quality & AccessReporting & AccountabilityCollaboration & Coordination
Magellan of Arizona RBHA
9/2009 – 4 Adults PNOs
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“Living Healthy Working Well”®Achieving Better Outcomes, Improved Life-span & Richer Quality of Life
Six Cross-Cutting Leadership
Principles
3 C r i s i s P l a n n i n g
4 H e a l t h / W e l l n e s s & L i f e s p a n L o n g e v i t y
1 2 S u i c i d e P r e v e n t i o n & I n t e r v e n t i o n
C l i n i c a l C a r e M g m t
Note: Psychiatric inpatient care may be an important treatment of last resort when medically necessary and community supports are insufficient.
Four Clinical Initiatives/Key Programs
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Pick from the following examples:◦ My Personal Life◦ Mental Health in Arizona◦ Mental Health Nationally◦ My Company◦ My Department◦ Other
Balanced Scorecard (Launch Fall 2010)
Magellan Health Services, Inc. | 24
Magellan Health Services, Inc. | 25
Reduced Substance Use
Employment & Education
Decreased Criminal Justice
Stability in Housing Social Connectedness
Service Access/ Capacity & Retention
Perception of Care Cost Effectiveness Best Practices
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Dr. Keon Chi State Governance
Transformation Award – Programs that
focus on long-term problems endemic to state
governments, take a holistic approach to solving problems, contain
measurable performance benchmarks and are
sustainable over time are eligible for the award.
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Equipping Maricopa’s Work Force with ASIST - 2,000+ in 2010
Agency
# Traine
d Target %
Trained
#2-Day Session
sNext
Training # T4T
TERROS 197 450 44% 8 6/10 4Southwest Network 100 450 22% 10 6/8 3
CHOICES 98 450 22% 10 6/8 2
Valle Del Sol 56 150 37% 2 6/17 1
Quality Care / FIC 20 200 10% 1 TBD 2Partners In Recovery 79 250 32% 4 TBD 1
People Of Color 34 250 14% 3 TBD 0 Community Bridges 21 200 11% 1 6/15 3Ebony House 0 25 0 0 TBD 0
Jewish Family 0 135 0 0 TBD 0NOVA 0 50 0 0 TBD 0SWBH 0 135 0 0 TBD 1
TOTAL 605 2,745 22% 39 17
30%
Updated 6/3/2010The November 2009 workforce survey demonstrated that nearly 10% of the Maricopa workforce received the two-day ASIST training prior to this initiative (n=152). The data in this slide covers only additional staff newly trained in ASIST in December 2009 and calendar year 2010.
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David W. Covington, LPC, MBA Chief of Adult [email protected]/davidwcovington
Shawn Thiele, LCSWChief, Child and Youth [email protected]