Darryl L. Williams6601 East 140th Place Grandview, MO 64030 (816) 682-8222 darrylw61@gmail.com

Professional Profile:Dynamic customer oriented professional with comprehensive experience in staff development, public speaking, contract negotiation and supervisory abilities. Exceptional interpersonal skills and the ability to effectively interact with a diverse group of internal and external customers in a variety of employment and business settings. Demonstrated proven time management skills with the ability to manage multiple projects simultaneously and adjust to changing deadlines in a timely and professional manner. Establish and achieve strategic organizational goals and objectives build alliances through effective and efficient communication, generates revenue and fosters change in a fast paced environment.

Professional Experience:Liability Adjuster, Allstate Insurance Company, Overland Park, KS 2015 – 2016

Investigate, determine liability, confirm coverage, establish damages, and negotiate settlement of claims

Serve as public relations conduit and support all company initiatives Maintain awareness and compliance with all statutory requirements in the assigned

states - CO, MO, KS, MT Assist team members with inbound inquiries regarding current or previously settled

claims

Business Development Specialist, P/Strada, LLC, Kansas City, MO - 2013 - 2014 Design and implement sales strategies for 10+ government entities Build, create and maintain relationships with various local, state and federal officials –

resulted in the submission of 3 contracts of 3+ million dollars Facilitate vendor presentations to create business opportunities. Secured 7 new vendors Created vendor tracking system to identify size, source, location and performance.

Assistant to Director of Operations, Kansas Counselors, Lenexa, KS - 2012 - 2013 Draft and deliver vendor presentations – Health Insurance, Information Technologies,

Lead recruitment efforts (focus on college students) - decreased turnover by 12% Create instructional documents for all business processes – reduced training time by

50% Acquire software/hardware solutions to increase efficiencies for all departments –

reduced downtime by 15% Provide mentorship and training for supervisory staff increased per associate collection

percentage by 11%

Darryl WilliamsPage 2

Customer Service Supervisor , Clinical Reference Laboratory, Lenexa, KS- 2008-2012 Serve as Provider Relations specialist for current and potential clients, physicians,

hospitals and agents meeting all deadlines with 97% retention rate Manage accounts for major health carriers i.e., Prudential, Nationwide, State Farm and

CIGNA Create and facilitate new client presentations through “best practice” guidelines Develop and maintain company Standard Operating Procedures (SOP) pertaining to

HIPAA and department protocol Analyze reporting data to identify trends, and target forecast numbers to ensure

deadlines and requirements, exceed client expectations with 94% approval rate Establish weekly, monthly and annual goals and status updates for clients and team

members to support positive relationships with effective outcomes

Customer Service-Adjudication Supervisor, Asurion, Kansas City, MO - 2000-2007 Provide and develop mentorships training for 30-60 customer service representatives Manage and analyze staffing data to maintain client service level agreements ( utilize

Avaya and Aspect systems) exceed established goals of 80% ASA ( 96% of agents met ASA and staffing goals)

Generate a Problem Resolution manual for Customer Service/Adjudication department Initiate a hiring, retention plan (HHP) reducing operation costs by 10% Streamline deployment system for remote agents and increased productivity by 15%

Real Estate Professional, Berry Realty Co, Kansas City, MO - 1998-2010 Design sales and marketing strategies for residential re-sale properties in Kansas and

Missouri – Lead presentations to entice community involvement & awareness Perform market analysis to improve sales and purchase opportunities for clients, met all

sales goal/quotas for 10 years with a 98% overall sales, averaging 7 M in property sales annually

Negotiate contracts and create positive communication with local and national lenders and clients with a 92% success rate

Implement a direct marketing program, to increase first time home buyer client base by 15%

Revise and complete training for all regulation changes to ensure compliance

Education:Bachelor of Science in Business Management 2014 GPA 3.86Baker University, Overland Park, KS

Volunteer/Activities: Toastmasters International 2012 – PresentSt. Monica Catholic Church – Youth choir director / Mentor 2008 - Present St. Thomas Moore Church – Youth Group program facilitator 2014 - Present St. Thomas More Assistant and Head Basketball coach 2010 - 2014