Dark Ages to Enlightenment

The KR Online and eLearning Conference 2017

Tracker Case StudyImproving management capability across the organisation

Dumisani Kala

Head: Learning and Development

Tracker Connect

Bernadine Sprighton

Client Engagement Lead

Ceed Learning

Storytellers

Tracker Case Study: Implementing a unit standard aligned blended-learning programme

About Tracker Connect

About Tracker Connect

Why eLearning?

1# Cost and Time Savings2# Improved Business Results3# Instant Access to Training Material4# Centralized Data Storage5# Employee Performance Tracking

Enlightenment

ECONOMIC CLIMATE

BUSINESS STRATEGY

MANUAL PROCESSES & SYSTEMS

JIT TRAINING

REDUCE COST OF DOING BUSINESS

REA

SON

S

THE JOURNEY

Approach INITIATION PROJECT DELIVERY

Identified Key Stakeholders (SMEs)

Established Steering Committee

Branded L&D Ambassador

Developed Change Plan

Developed Business Case & Specification

Opened the bid to the market

Panel Board to appoint credible provider

Conducted a needs analysis

Developed 5 Modules (4 NQF Aligned)

Identified pilot group

Configured LMS to be able to launch

Content Context Learner-centred

• Condense content – useful versus interesting

• Layering – key concepts; access additional resources

• Micro-learning– small bursts of information, power of 3

High-touch

• In context / Relate to the workplace

• Integrate scenarios and examples

• Common thread: Connect

• Learner and learning-centred –conversational language, evoke curiosity

• Choice – learner can choose what / how to learn

• Recognition -badges, leaderboards, gamification)

• High touch, low tech –encourage collaboration and sharing, focus on learning vs technology

• Engage multiple senses – videos, animations, sound, activities

Needs Analysis Design Principles

Approach

Micro-learning. Macro impact.

Give people what they need when they need it, the way they need it.

Today’s employees expect a new experience – one that is as personalised as their favourite apps.

Meet The Modern Learner

We want to not only provide the training needed but to empower our employees with credits that they can use to grow and better

themselves.

Why NQF Alignment?

PoE PoE Generational mix in the business

Formal Qualification

Provided Programmes not NQF

WSP and BBBEE requirements

Areas of Focus

Topic Course name Unit standard Level / credits Alignment

Business ethics #DoingTheRight Thing Not aligned N/A N/A

Communication skills #Let’sConnect 119462: Engage in sustained oralcommunication and evaluate spoken text

NQF 4: 5

57712: Further Education and Training Certificate: Generic Management

Business writing #WritingRight 12153: Use the writing process to compose texts required in the business environment

NQF 4: 5

Team effectiveness #WinningTeams 252037: Build teams to achieve goals and objectives

NQF 5: 6

59201: National Certificate: Generic ManagementConflict management #Let’sWorkItOut 114226:Interpret and

manage conflicts within the workplace

NQF 5: 8

Gallery

Change Plan/ Communications Plan

Branding Learning & Development

Ambassador

Pilot GroupInduction 6-10 Feb

Project Branding Build up to Project Launch

Launch Build upActivities13-17 Feb

Radio Interview of CE17th Feb & awareness Adverts

Launch

Participant ListThuso (Help) Activity SummaryRegional & Head

Office winner Announcement

Change Management Plan

Pilot Group

• Executive Members selected individuals from their functional areas to form the pilot

• The group not only included individuals from head office but also individuals from across the country

• The group got inducted to understand their role as the pilot group: o Before the o During the launch o Post the launch

Will I be able to use the credits in other companies. Which

Qualification are the credits linked to?

What if I have done a module that is similar ?

What's in it for me?

As a Technician will I be able to do this on a tablet as I don’t have a PC?

Challenge 1: Intro to LMS

Challenge 2: Thuso

Challenge 3: Pilot Group

Challenge 4: LMS

Launch Build Up Activities - 5 Day Challenge

Challenge 5: Points Dash &

Launch

• An Amazing Race format challenge with puzzles• Each Functional Area was allocated a representative • Challenges were limited to 30 minutes so not to interrupt the

work day• Extra points in the form of a power up were randomly place all

over head office and our intranet for teams to find• We ensured the involvement of our regional offices • The CEO announced the winners and spoke about eLearning • Winning department & region were rewarded at the end of the

5 day challenge

Project name:

E: Electronic

L: Learning

E: Empowering

C: Caring

T: Transition

R: Responsibility

I: Independence

C: Competence

Learning Feedback – Pilot Group

“I experienced problems when doing the

assessment as it required certain videos to be watched and due to

technical issues, I was not able to watch the videos.”

I have completed the POE and have sent it through for

evaluation

“It encourages/requires discipline from employees in terms of finishing the modules and POE’S”

“I get to go through the modules at my own pace. I get to understand the work better because there is visuals used in terms of newspaper articles and the videos. The content of the programme is not difficult to understand.”

“I am able to apply what I learned from the Modules we have gone through, on my day to day activities here at work and even when engaging with people outside of work.”

“I am not bound to a classroom environment and it eliminates carrying huge amounts of paper, where you have to sit down and study.”

Planning oversights – currently being addressed - Creation of Dashboards- Consider introducing Mindmakers to embed application - Continue engagement- Ongoing communication to reinforce the use of the LMS

and modules

Accreditation process- Requires careful positioning and hand holding initially

Technology- Single sign on- Video accessibility to all end users - Internet accessibility

Support structure- Capacity to handle large volumes of users

Post Launch – Learning Curve

Keep it simple

TrackerInterdepartmental

partnerships

Collaboration

To enjoy good health, to bring true happiness to one's family, to bring

peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the

way to Enlightenment, and all wisdom and virtue will naturally

come to him. - Buddha

Learning & Development Team

Enlightenment

Thank you for your attention