dan szuc & josephine wong uxid2014 designing healthier and smarter life
TRANSCRIPT
Project frustrations 1. No project story 2. Basic user needs not understood 3. Core value not defined 4. Language is not defined e.g. design + innovation 5. No design leadership (patterns + frameworks) 6. Customer observations not wanted 7. Assumptions run wild 8. Tools first (not questions) 9. Data silos + disconnects between teams 10. Busy working on wrong stuff
Designing a healthier and smarter life? 1. Stories from people 2. A humane practice 3. Human qualities 4. Project spaces 5. Academy of learning
2. A HUMANE PRACTICE
Language
States
current +
future
Artifacts Design / Validate
Academy of Learning
Values
Beliefs
Behaviors
Human Qualities
Toolkits
Seeing Leading Communicating Listening Mentoring Constructing Probing Facilitating Deconstructing Feeling Connecting Framing
Synthesis Collaborating Envisioning Playing Critique Persuading
Map to roles
3. HUMAN QUALITIES
4. PROJECT SPACES
Purpose Profiles
Assumptions Metrics Goals Design Principles
Features + Prioritization
Task Models Journey Maps
Design Patterns + Standards
Artifacts
META
CUSTOMER
DESIGN
Stories
Demonstrates trust + care +
honest discourse
Fosters good behaviors
Welcomes all tribes
Celebrates long term
views
WWW.UXHONGKONG.COM
Design Education Delight Design
Language
Product Management
Core Meaning
Creativity + Innovation
Human Qualities