damien kenny b
DESCRIPTION
Refurbishing hotels – improving the delivery process in the lead up to 2012TRANSCRIPT
what can we learn from other sectors?
retail banking
• repetitive product
• high use of frameworks and partnering
• contractor involved from day one
• performance measured
• standardisation of supply chain
• service culture
• greater input of contractors in developing works programmes
can this work in hotels?
against
• fragmented market
• clients – can be owners &/or operators
• estates management poor – “sticking plaster” approach
• hotel managers V construction professionals
for
• funder involvement more prevalent
• market has to move forward – limited investment 2007-2010
• appetite for change
• innovation is not a dirty word
partnering and frameworks– is this the way forward?
• market has become more receptive to this approach
• early integration of modular construction techniques
• designers good at concept : contractors good at detail
• contractor involvement with project development
– material and supplier selection
– phasing and sequencing
• develop long term relations – encourage contractors to share any
benefits / savings
• improved predictability and quality product
partnering and frameworks - is this the way forward?
if it is to work, it requires
• commitment to a partnering approach by the client
• trust between the parties
• experienced financially sound contractor
• commitment from the contractor prior to appointment – sweat equity
• open book approach
• desire to develop long term relationships
• challenging approach – how do we do it better next time?
• measurements – KPI’s
partnering and framework – is this the way forward?
potential positive outcomes
• clearly defined shared end goal
• engaged contractor and project team
• shared savings – time and cost
• year on year improvement targets
• higher quality product
• predictability of service offer
• improved reporting and control
• innovation actively encouraged
how to avoid disasters from short lead projects
“2012 is a project completion target for a number of clients we speak to”
• involve the contractor early – free advice
• define scope – early mock-ups – signed off prior to work starting
• consider modular construction – prefabricated risers / pods
• global procurement – is it appropriate? risk V reward
• value is not always cheapest cost
• resources – how capable / financial stable is the team / contractor to deliver?
• what are the key areas to be completed? Can scope be reduced?
• collaboration not confrontation