Daisy Partner ServicesDelivering Managed Services your customers can rely onDaisy Partner Services can give you absolute peace of mind regardless of whether you're a systems integrator, service provider, VAR or OEM. With extensive experience in partnering, we can take on the responsibility for some or all of your customers' IT and communications requirements.

WHY DAISY FOR MANAGED SERVICES?

30 years of experience in partnering and service excellence

Extensive experience in supporting and managing legacy technology

UK-wide coverage

1,500+ experienced, security accredited specialists

46 logistics depots – ongoing spares holdings valued at £32m

200+ consultants and project managers

200+ customer service staff

8,500+ Workplace Recovery seats throughout the UK

3 Network Operations Centres

3 Customer Innovation Centres

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OUR SOLUTIONS:Service DesksOur UK-based Service Desks provide a single point of contact 24x7x365 for IT incidents and requests, offering a high first-time fix ratio. Users can get in touch via telephone, email or use our self-service portal.

Rest assured as our highly skilled UK-based staff handle all queries with the support of a dedicated Customer Service Account Manager (CSAM) using best practice industry-standard procedures.

Deskside SupportLet our security-cleared, accredited staff get your customers up and running quickly by providing them with second level resolution on-site.

We offer innovative service options such as our Tech Bar, giving end-users access to centralised on-site expertise and enabling them to seek support on existing systems and request IT health-checks for data recovery and equipment refreshes.

Break-fixOur comprehensive Break-fix service covers all key ICT deliverables such as voice, data, server, storage, PC/laptop and bespoke. Managed by a Service Delivery Manager (SDM), these services can be used to complement and extend your own support capabilities or be delivered as a fully managed service up to 24/7 with guaranteed Return To Service (RTS) installation and recovery.

We can even provide per-call based Break-fix Maintenance with our 1,500 strong security accredited specialists, serving the length and breadth of the UK.

Remote Management and MonitoringOur services provide the availability, scalability and security that your customers’ businesses need. Our expert consultants and specialists can help build, optimise and manage their networks (WAN and LAN), unified communications, server and storage environments, providing proactive management and preventative intervention.

Project Delivery and SupportWe offer additional capacity and skills to preserve and optimise your in-house capability, including deployment and professional services. Our specialists will work with your team or as backfill to ‘business as usual’ functions to help ensure the successful completion of your projects. We have a wide range of skills in the execution of design, transition and transformation projects.

Project ServicesOur end-to-end approach also includes project management services covering:

Surveys: Minimise mistakes, enhance productivity and maximise resource utilisation ahead of deployments. Surveys are carried out by our experts across the UK.

Deployments: Covering technical refresh of both hardware and software, our experts can assist you with everything from strategic planning and scheduling, to the disposal of old assets.

Disposals: From decommissioning to refurbishing/repairing or recycling, we ensure that disposals are handled systematically to comply with UK Waste Electrical and Electronic Equipment (WEEE) regulations, enabling you and your customers to focus on the triple bottom line.

Application Packaging: Our dedicated team of experienced UK-based specialists can handle packaging, testing and deployment of all applications on your behalf.

Cabling: We cover the design, configuration, installation and implementation of all cabling that forms the backbone of any IT infrastructure.

Internal Moves, Adds and Changes (IMACs): Our team schedules and plans out IMACs as projects to deliver significant cost reductions and improved efficiencies throughout your customers’ estates.

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© Daisy IT Services Limited (CRN: 1466217). All rights reserved.

GET IN TOUCH WITH YOUR ACCOUNT MANAGER TODAY

01604 669744 spsalessupport@daisygroup.com

PUBLIC SECTOR EXPERIENCE:• 11 PSN RM1045 Lots

• JANet certified

• G-Cloud 9

• N3 aggregator and HSCN approved

• 24 other ICT frameworks

WE SUPPORT:

VENDOR ACCREDITATIONS:

First Cisco Gold partner

HP Gold partner

Netapp Platinum partner

Lenovo Gold partner

Microsoft Cloud Solutions Provider and Gold partner

BT strategic partner

Vodafone's sole distributor

O2's largest connected partner base

4x ISO certified