D MATTHEW HOFFMAN 633 Campus Drive, Perkasie PA 18944 • (215) 605 1404 • fluffernutter73@gmail.com

OBJECTIVE With my 20 years of quality customer service, retail and technical expertise; I am a strong candidate to help your company grow and thrive with my knowledge of Mass Merchandising, In-Store Networks and Customer Care.

SUMMARY OF QUALIFICATIONS Regional Manager / Lead In-Store Technician with Strong Troubleshooting skills and Customer oriented focus.

• Assisted in Managing of Rollout of new Networks • Teaching new and existing employees the skills and designated scope of work • On time with Deliverables and Proof of Performance as well as going the extra mile • Experience in basic Networking, Install and Deployment of Retail advertising and TV Network solutions • Data collection review and analysis • Logistics and Inventory Specialist• Cultivating employee culture and engagement • Successes:

o Delivering First Class Customer Service o Increased in house service compared to 3rd party service to provide cost savings and efficiencyo Meeting Service Level Agreements for Field Service and failed parts returnso Ensuring my assigned employees had parts needed to prevent return visitso Supported new business ventures and deployments with new In-Store Networkso Helped to drive development of a Mobile Application to

Save approximately $40K per year in employee administrative time Provide a tool for Sales, Account Management and Research teams

o Worked with assigned employees to reduce cost per visito Assisted in development of performance based employee KPI Metrics

EXPERIENCE IZON Media, San Francisco CA • East Coast Field Manager • April 2013 to Present

• All of qualifications below with Premier Retail Network / IZON Media• Payroll and Time Expense processing• One on one Field Visits and Ride Alongs with Remote Employees• Interacting with Sales to provide onsite visits and Proof of Performance photos as requested• Assigning Field Representatives for Next Day Service and Audits as needed

Marketstar • Field Representative for LG Electronics • February - April 2013 (Part Time) Responsible for cleanliness and displays of LG Appliances and Electronics at Best Buy in Philadelphia / Allentown

Region

Premier Retail Networks / IZON Media, San Francisco CA • East Lead In-Store Representative • Dec 2008 to April 2013 • Weekly Review of ISR Store Reports • ISR Dispatching of Service Calls • Training of new hires in various markets

• Training on new Retail Advertising platforms (Checkout TV, SMART Network) • Ticket review and documentation • Parts Inventory and Return Tracking (FedEx, Shipping Manifest) • Store Visits to insure quality of our networks (Checkout TV / TV Wall) • Ride Along visits with other ISR’s to observe, train and work with. • Developing Relationships with each store (Customer Service / Management)

Premier Retail Networks, San Francisco CA • Senior In-Store Representative (Contracted) • Aug 2006 to Dec 2008 Premier Retail Networks, San Francisco CA • In-Store Representative (Contracted) • Aug 2001 to Aug 2006

Resolving Issues found In Store (Audio / Video / Network) Programming and Reimaging of Windows based Servers Volume Control (via Numerical Equation) Visiting and average of 15 Stores per week per schedule and visit frequency

WalMart #2445, Hilltown PA • Department Manager / Retail Specialist • Apr 1996 to Aug 2001 • Managed Food and Electronics Departments • Experienced Mass Merchandising of cartrail, Action Alley displays and End Caps resulting in great sales • Plan-O-Gram specialist• Vendor management• Warehouse management and organization skills • Managed Overnight Floor Maintenance Department • Assisted in Front End Customer Service • I have a passion for retail and love working with people.

COMPUTER AND LIFE SKILLS Networking / Cat-5BMC Remedy Management Salesforce ParkMediaMainchain Order ManagementWindows OS Microsoft Excel, Word, PowerPoint, Handheld TelxonAndroid and iOS proficiencyRemote Desktop ConnectionAdobe Photoshop, Illustrator Corel Draw Macromedia Flash Basic C++ Very familiar with area PA / NJ roads and Google Mapping programs. Safe Driving record with no work related accidents.

INTERESTS Family, Friends, Grilling, Cooking, Vinyl Records, Radio

REFERENCES Available upon request