2nd Annual

Customer Experience in Financial Services Summit & Awards

Organised by:

www.cxfsasia.com

23rd June 2016

Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions’ pursuit of service quality and process excellence, Timetric is proud to announce its 2nd Annual Customer Experience in Financial Services (CXFS) Asia Awards for 2016.

#CXFS Asia brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management,

altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realisable customer-centric organisation.

The Customer Experience in Financial Services Summit and Awards will welcome senior attendees from local & foreign financial institutions with direct functional relevance to customer experience, including heads and program leads for customer experience/engagement, marketing and brand management, customer service, service quality, digital/e-Business and channels management among others. The awards gala will recognise the most highly accomplished institutions and individuals who over the past 12 months have contributed significant progress in furthering customer experience in their respective organisations.

Singapore

About the Summit

#CXFS Asia 2016

Customer Experience in Financial Services Summit & Awards

ABOUT THE AWARDS

The #CFXS Asia Awards mark an important continuum of Timetric’s regional awards for retail banking, wealth management, payments, and insurance, which recognise excellence by financial institutions in various geographies. The awards have been created to identify industry leaders and those individuals and organisations that are setting new standards in customer experience and engagement for the retail financial services sector.

The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business, regionally or globally; institutions that have made the most investment in people and systems to develop their business; institutions showing the most innovation in products/services; institutions with demonstrably superior client services; and institutions that have strengthened and extended the global reach of their brands.

Eligible institutions for the Customer Experience in Financial Services Awards include:

n Retail Banksn Private Banksn Wealth Managersn Independent Financial

Advisors

n Card Issuersn Insurersn Alternative Financial Services

Providers (ie. Retailers, Telco’s)

Submissions for nominations to the Customer Experience in Financial Services Awards are open from 4th January to 24th March 2016. From the nominations, institutions or individuals will be short-listed for each award. The final selection is made by Timetric’s judging panel, comprising independent specialists in the financial services industry and our editorial staff.

The #CXFS Asia Summit and Awards are organised by Timetric – an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis & market intelligence.

TIMETRIC’S INDUSTRY SUMMITS ARE ATTENDED BY:

INSTITUTIONSn Retail Banksn Insurance Providersn Private Banksn Wealth Managersn Independent

Financial Advisorsn Card Issuersn Payment Providersn Insurersn Alternative Financial

Service Providers

FUNCTIONAL AREASn Customer Experience/

Engagementn Marketing & Brand

Managementn Customer Servicen Digital, e-Business,

Online, and Social Media

n Channel Management

SENIORITYn CXOs and MDs

n VPs and Directors

n Department and Functional Heads

Join industry experts and Timetric analysts at the summit to explore the key opportunities, challenges and innovations in customer experience for the Asia-Pacific financial services industry in 2016 and beyond.

www.cxfsasia.com

ABOUT TIMETRIC

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