cwt global sales template 16/10 - tti | home€¦ · © 2016 cwt 5 the traveler experience the 3.0...
TRANSCRIPT
© 2016 CWT 1
CWT 3.0The Digital Difference
© 2016 CWT 2
CWT 1.0
People
© 2016 CWT 3
CWT 2.0
Technology
© 2016 CWT 4
CWT 3.0
TechnologyPeople
Data
© 2016 CWT 5
The Traveler Experience
The 3.0 Road Map
The Travel Program
Innovation
© 2016 CWT 6
Kurt Ekert
Chief Executive
Officer
Delivering a consumer-grade traveler experience
A consistent, seamless experience across all channels
A new level of personalization and social collaboration
Increased hotel content across all channels
Optimizing your travel program
Integrating tools and data to deliver more intelligence, content and effective action with your travelers
Simplifying our processes to get you faster answers
Bringing you smart innovations
Investing in the ideas that will keep you ahead of the curve
CWT 3.0
© 2016 CWT
CWT To Go
7
The Traveler Experience - Vision
1. Deliver a consistent consumer-grade travel experience across all channels, worldwide
New and modern global user interface refresh
Q32017
Q22017
New tools and training
Travel Counselor
THRU2017
CWT Global Itinerary
Work with OBTs to create a seamless booking experience
2018
CWT Portal
© 2016 CWT
External
Social
Policy
Traveler Details
Preferences
Loyalty
History
8
The Traveler Experience - Data
2. Deliver a new level of personalization
The right content at the right time in the right place
Da
ta S
tre
am
s
© 2016 CWT
CWT To Go
The Traveler Experience - Hotels
3. Extend mobile capabilities across the traveler journey
Improved hotel booking experience – THRU2017
9
© 2016 CWT
CWT To Go
The Traveler Experience - Hotels
3. Extend mobile capabilities across the traveler journey
Improved hotel booking experience –
Search by office location
THRU2017
10
© 2016 CWT
CWT To Go
The Traveler Experience - Hotels
3. Extend mobile capabilities across the traveler journey
Improved hotel booking experience –
Search by office location
Integrated hotel reviews
Need hotel-only booking screen
THRU2017
11
© 2016 CWT
CWT To Go
The Traveler Experience – Hotels + Air
3. Extend mobile capabilities across the traveler journey
Improved hotel booking experience –
Search by office location
Integrated hotel reviews
Air booking
THRU2017
2018
Safety and security check in
Expense receipt capture
12
© 2016 CWT 13
The Traveler Experience – Natural Language Processing
4. Chat / Voice is the next UI
Thru2017
© 2016 CWT 14
The Traveler Experience - Social
5. Develop new interactions and social experiences
Team travel: Planning tool for teams traveling together
Chat with counselors Who’s around: See your colleagues
Q2 2017
End 2017
End 2017
© 2016 CWT 15
The Travel Program – Insights & Analytics
A suite of well integrated platforms, services and channels that gives you all the information you need in one place to help traveler satisfaction, compliance, savings, and control.
T&E Decision Tree
Integration in CWT AnalytIQs:
Travel reporting
T&E dataQ1-Q22017
Availablenow
© 2016 CWT
Integration of CWT Program Messenger,
CWT AnalytIQs and CWT To Go for personalized
messaging on appropriate channels
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The Travel Program – Communication
A suite of well integrated platforms, services and channels that gives you all the information you need in one place to help traveler satisfaction, compliance, savings, and control.
End 2017
© 2016 CWT 17
The Travel Program – Safety & Security
A suite of well integrated platforms, services and channels that gives you all the information you need in one place to help traveler satisfaction, compliance, savings, and control.
Integration of safety & security with
CWT AnalytIQs and CWT To Go
You receive push notification about an emergency
2018
© 2016 CWT 18
Innovation – 3rd party integration
We are always exploring new technologies and digital platforms that will improve the customer experience.
Ground transport aggregator
Hotel guest recognition via iBeacon for better service
Flight and hotel fare tracking
Trip disruption
© 2016 CWT 19
Data is key to connect People and Technology,helping deliver the most seamless, personalized and integrated Experience
CWT 3.0
Understand your travel program
Enable 3rd party integrations
Engage your travelers
Thank You