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Richard Somers1 Hibbert Road
LondonE17 8HB
0750610778602082792250
Personal Profile Key Skills
Outgoing and Positive. Keyboard Skills.Friendly and Social. Computer Literate(Word,Excel,Outlook).Company Focused. Good Verbal Communicator.Accurate. Good Written Communication.Able to work under pressure. Good Interpersonal Skills.Discrete and Trustworthy. Good Organisational Skills.Reliable and Punctual. Ability to work on own Inititative.Keen eye for detail. Ability to Mult-task.Desire to get things right. Customer Care Orientated.Desire to succeed and progress. Helpful Telephone Manner.
Employment History
Tenancy Management Officer (Secondment)January 2008 to PresentEnfield Council Housing
Duties
Provide a professional tenancy management service, including:
Taking enforcement action to deal with breaches of the tenancy conditions .
Dealing with issues such as unauthorised occupancy, squatters, successions, assignments, mutual exchanges, requests for joint tenancies and non-occupation.
Providing advice and assistance to tenants regarding the tenancy conditions and their obligations under the tenancy agreement.
Undertaking Tenancy audits to establish occupancy. Carrying out new tenant visits to ensure that new tenants are aware of
their obligations from the start of their tenancy.
Working with support agencies, such as Social Services and One Housing, to ensure that tenants have appropriate support to enable them to sustain their tenancies and meet their tenancy obligations.
Ensuring there is appropriate intervention in cases of neighbour disputes and that tools such as mediation are used to help resolve such difficulties.
Taking part in the review of Introductory Tenancies and making appropriate recommendations regarding the tenancy.
Working with the Community Engagement Team to promote and encourage resident involvement, including working closely with residents’ associations and other residents’ groups.
Dealing with correspondence and enquiries relating to tenancy management. Advising the Housing Manager on enquiries from MPs and councillors. Maintainjing records of all contact with tenants by updating the Customer Relationship Management system and other systems.
Customer Service OfficerApril 2008 to January 2012Enfield Homes
Duties
First point of tenant and leaseholder contact via telephony and reception. Advising and directing, sometimes difficult, tenants and leaseholders on
tenancy, rent, anti-social behaviour and repairs issues. Proactive development of the customer relationship mangement computer
system.(LAGAN). Achieved an Enfield Homes ‘Extra Mile Award’ for work on this project.
Training of all Enfield Homes staff in relation to the customer relationship mangement system (including the Chief Executive).
Outreach work on the Enfield Homes Bus. Logging, and distributing post for the organisation. Scanning documents on to the system.
Customer Service OfficerJanuary 2006 to April 2008NatWest Bank
Roman Road BranchKingsland High Street Branch
Duties
Providing good customer service as a receptionist, cashier, and in the back office.
Customer account administration, direct debit and standing order control. Administration of international payments abroad, and bank to bank
transfers, including faxing of payment requests. Administraton of the complaints and queries system, production of typed
correspondence where appropriate. Answering telephone calls, taking messages, dealing with queries and
fielding calls for the team. The creation and maintence of the branches filing system. The distritbution of internal and external post to the team. Branch administration and tasks as deemed appropriate by the
management team
Customer Service Officer Grade A.NatWest BankRoman Road BranchKingsland High Street BranchJuly 2005 - January 2006
Temporary contract managed by Reed Employment leading to a permanent contract with the Royal Bank of Scotland Group..
Support Officer (Voluntary)June 2004-July 2005Blue Horizon AssociationBlue Horizon Business497-501 Leabridge RoadLondon, E10
Retail ExperienceBranch ManagerNovember 2001 – June 2004What’s New
Camden Lock PlaceLondon
Duties
Daily running of all aspects of the branch for the owner of the business, including stock control, retail sales, cash banking, ordering stationary,customer service and recruitment.
Assistant Manager progressing to Deputy ManagerFebruary 2001- November 2001The Body ShopWaterloo Station
Sales assistant, progressing to supervisor, then Deputy managerJune 1997-Feburary 2001Tie Rack Ltd.Oxford Street, and various locations in the West End.
Voluntary Residential Youth WorkerOctober 1995 – June 1997The Spec CentreDoicese of WestminsterLondon Colney
Education
Chartered Institute of Housing Level 3 CertificateNovember 2014-June 2015Chartered Institute of Housing, London.
Introduction to Affordable Housing. Equality and Diversity Legislation Reflective Practice. Allocations. Income Collection. Tenure (Secure/Assured). Anti-Social Behavour Legislation.
Resident and Service User Involvement. Neighbourhood Management.
European Computer Driving LicenceAugust 2004-December 2004Learn Direct, Walthamstow, London
Windows,Word, Excel, Powerpoint, Access, and Outlook.
BA in Philosophy and TheologyOctober 1992- June 1995Heythrop College,23 Kensington Square, London
A-Levels in English Literature, Business Studies, and ComputingOctober 1990-June 1992Cardinal Pole Sixth Form College,Kenworthy Road,London.E9
October 1985-June 1990GCSE’s in English Literature, English Language, Maths,Physics, Biology, Chemistry, Religious Studies.Geography, and Maths.Cardinal Pole Sixth Form College,Kenworthy Road,London.E9
Interests and hobbies
Performance Poetry.Exercise – jogging.The internet.Reading - authors include, Dan Brown, Terry Pratchett, Micheal Connonlly, and John Lutz.
References Available on Request.