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Lulzim Veliu GSM: +3864960471 E-mail: [email protected] Driving Licence: Full, Clear Gjergj Serembi As22/2 nr.9 Gjilan 60000 - Kosovo Profile: I am an enthusiastic, hands-on IT professional with more than 6 years’ experience in support (1nd and 2rd line). I have a proven track record of managing and maintaining servers and desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant. Technical Skills: Widows Server : 2003 | 2008 ( AD / DHCP / DNS / File Server / IIS / DC ) Linux Server : CentOS | Debian | Ubuntu ( WebServer / MailServer / FtpServer / SshServer / DHCP / DNS / ProxyServer ) Windows Workstation : XP | Vista | 7 | 8 | Linux Workstation : Ubuntu | Mint | Fedora | OpenSuse| CenOS | Esxi |VMWare |vSphere | Phpvirtualbox, | Virtualbox | KVM | Network Skills: Network Management – SNMP, Cisco Works Platforms – Cisco IOS (11.x, 12.x) ASA IOS (7.x, 9.x) Security: ACL, NAT, VPN IPSec Tunnel, GRE Tunnel, 802.1x, Port Security, Firewalls, TACACS Infrastructure services – DHCP, DNS, SMTP, FTP, TFTP Switching: Vlans, VTP, STP, RSTP, Ether channel, HSRP, VRRP, GLBP, 802.1Q Port-Channel – VLANS, VTP, STP, RSTP, 802.1Q Routing/WAN: EIGRP, OSPF, RIP, route redistribution, IP Routing, HDLC, PPP, Multilink, ISDN, QoS Education: 2013 – 2014 Citech Academy in Prishtina CCNA Routing & Switching Certified 2010 – 2011 INTEC in Brussel Linux System, Service and Network 2007 – 2007 UNMIK Kosova Cross Trainning in Network Management Unit 2005 – 2005 UNMIK Kosova Customer care / Development inter-dep relations 2004 – 2004 Info-Tech Gjilan Level 1 / 2 / 3 of CCNA 1995 – 1998 Abaz Ajeti Gjilan High School

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  • Lulzim Veliu

    GSM: +3864960471

    E-mail: [email protected]

    Driving Licence: Full, Clear

    Gjergj Serembi As22/2 nr.9

    Gjilan 60000 - Kosovo

    Profile: I am an enthusiastic, hands-on IT professional with more than 6 years experience in support (1nd and 2rd line). I have a proven track record of managing and maintaining servers and desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant.

    Technical Skills:

    Widows Server : 2003 | 2008 ( AD / DHCP / DNS / File Server / IIS / DC )

    Linux Server : CentOS | Debian | Ubuntu ( WebServer / MailServer / FtpServer / SshServer / DHCP / DNS / ProxyServer )

    Windows Workstation : XP | Vista | 7 | 8 |

    Linux Workstation : Ubuntu | Mint | Fedora | OpenSuse| CenOS |

    Esxi |VMWare |vSphere | Phpvirtualbox, | Virtualbox | KVM |

    Network Skills:

    Network Management SNMP, Cisco Works

    Platforms Cisco IOS (11.x, 12.x) ASA IOS (7.x, 9.x)

    Security: ACL, NAT, VPN IPSec Tunnel, GRE Tunnel, 802.1x, Port Security, Firewalls, TACACS Infrastructure services DHCP, DNS, SMTP, FTP, TFTP

    Switching: Vlans, VTP, STP, RSTP, Ether channel, HSRP, VRRP, GLBP, 802.1Q Port-Channel VLANS, VTP, STP, RSTP, 802.1Q

    Routing/WAN: EIGRP, OSPF, RIP, route redistribution, IP Routing, HDLC, PPP, Multilink, ISDN, QoS

    Education:

    2013 2014 Citech Academy in Prishtina CCNA Routing & Switching Certified

    2010 2011 INTEC in Brussel Linux System, Service and Network

    2007 2007 UNMIK Kosova Cross Trainning in Network Management Unit

    2005 2005 UNMIK Kosova Customer care / Development inter-dep relations

    2004 2004 Info-Tech Gjilan Level 1 / 2 / 3 of CCNA

    1995 1998 Abaz Ajeti Gjilan High School

  • Employment History:

    UNMIK Gjilan

    IT Help-Desk

    Year 1999 - 2002

    Provide remote desktop support for corporate and several branch offices inside UNMIK Organization

    Respond promptly to any customer issues via phone, email.

    Assisting users how to use MS office application, lotus Notes (how to use email / archive /retrieve deleted emails).

    Logging calls in helpdesk database and sign calls to a propriety technician.

    Create use account and password in AD, unlock and delete account when employees leave the mission.

    Prepare telephone book with newly updates, when staff has joined/leave the missions.

    Log problem calls or service requests in the automated tracking system with minimum delay, prioritize them according

    UNMIK Gjilan IT Technician Year 2002 - 2005

    Updating and monitoring IT user accounts in AD, set-up domain users and add domain users in the AD

    Maintenance & management of the Critical Windows based Server environment, backup / migrated from 2003 to 2008, implement TCP/IP core networking services using DHCP, Wins and DNS

    Manage Symantec licensing, install and maintain software upgrades, and oversee all client domain names.

    Configured and managed AD, Exchange, DHCP, Antivirus and backup servers in the corporate network

    Managing and monitoring of backups in multiple locations. Providing maintenance support and break-fix solutions.

    Setup, configure network for LAN environment , installing / configuring / replacing switches

    Setup new desktop for present and newly comer users (repairing desktops / laptops hardware and software computer issues, and assist users with LAN connectivity issues.

    Troubleshooting technical problems and implementing solutions. Supporting a multi-site IT infrastructure of at least 200 employees.

    Providing technical support via helpdesk systems for a wide range of internal & external applications.

    Assisting users via phone or email , problems solving such as ( Ms Office application, Lotus Notes email, Internet connectivity )

    UNMIK Prishtina IT Help Desk Assistant Year 2005 2009

    Responsible for planning and managing the operational activities of IT helpdesk team to ensure that the customer service is inline with the customer requirements

    Assists Help Desk in resolving technical issues and track issues within call management software.

    Provide technical support over the phone and email to all UNMIK staff within the region, and add calls to helpdesk database

    Escalating calls and issues where necessary to level 2 and 3 support

    Monitor network link when failure occurs and report to network management unit, check for updated newly Symantec antivirus and issue weekly reports

    Performing diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, and make weekly report for supervisor

    As team leader, motivated and supervised an inbound helpdesk staff of 10, kept training for helpdesk database.

    Ensured that staff has the necessary resources, training, and leadership to perform their responsibilities

    Managed team support schedule to ensure customer service levels are achieved.

  • Freelancer IT-Network Technician Year 2013 - Present

    Provide support remotely to Velarch Project Company based on Switzerland, setup and manage file server (samba) and webserver (apache) based on Linux Debian. Configure & setup Render farm for 3dmax.

    Setup and configure newly computer software to Velarch Project Company remotely with remote desktop connection and TeamViewer

    Manage computer hardware and software for puzzle-media company based on Kosovo, assisting with newly software and hardware issue , formatting / repairing computers and laptops.Printer setup within LAN access.

    Setup and configure CentOS file server for puzzle-media for LAN and WAN.

    Install and Repair Computers at PolyClinic Terapija in Kosovo ( Gjilan ).Manage and Configure webmail Client. Configure printers local and LAN connections

    LANGUAGES:

    Albanian Mother Language

    English verbally and written very good

    Netherlands verbally and written - good

    Serbian verbally and written - good

    PERSONAL INTERESTS:

    Self-study programs & networking | movies | reading | surfing in internet | traveling