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CV OF SURINDER BATRA

1. Profile Highlights

Professor at Institute of Management Technology (IMT) Ghaziabad, India for over

12 years, after having been in the IT Services Industry and management consulting

profession for about 34 years

Held various positions at IMT Ghaziabad in the past, namely,

---Dean Academics

---Dean Research

---Professor In Charge for the course, “Learning Organizational Realities through

Organization Based Projects (OBP)

---Area Chair Information Technology Management

---Chairperson IT Infrastructure

---Professor In-Charge DBA Program, jointly with Grenoble Ecole de

Management, France

---Head CRICKET (Centre for Rural Innovation, Capacity Building, Knowledge

Management, Entrepreneurship and Technology)

Held the following academic engagements outside IMT:

--- Dean, School of Management Studies, Ansal University, India

--- Faculty at Administrative Staff College of India, Hyderabad, India

--- Guest/ Visiting Faculty at International Management Institute, New Delhi, India

--- Visiting Faculty at SP Jain Institute of Management & Research, Singapore

Held the following positions in industry

--- Group Leader/ Senior Consultant at Tata Consultancy Services (TCS) Delhi

--- Senior Engineer at Bharat Electronics Ltd. India, a public sector manufacturing

company

--- Principal Consultant, Centre for Interactive Management India, a consulting

firm launched by self

2. Education

Indian Institute of Technology, New Delhi, India

(January 1991 to May 1995)

Doctorate in “Information Technology and Organizational Effectiveness: A

Diagnostic Study in the Indian Environment"

Faculty of Management Studies, Delhi University, India

(July 1977 to May 1980)

Masters in Business Administration (Was awarded Dr. V. K. R. V. Rao Gold Medal

and Prof. A. Dasgupta Gold Medal for securing first position in the MBA)

Delhi College of Engineering, Delhi University, India

(July 1967 to May 1972)

Bachelor of Science in Mechanical Engineering (distinction in several subjects)

2

Participated in the on-line course on “Digital Transformation: Platform Strategies

for Success”, conducted by MIT Sloan School of Management in conjunction with

Emeritus School of Management Singapore from May to July 2018

Have also participated in and passed the following executive development courses

at Institute of Systems Sciences, National University of Singapore:

o 20-22 April, 2016: Course on Predictive Analytics

o 21-23 Sep. 2015: Course on Social Media Marketing

3. Career Profile

Period Organization Last position held Nature of Experience

Jan. 1973 to

August 1981

Bharat Electronics

Ltd. Ghaziabad

Senior Engineer Industrial engineering,

EDP

Sep. 1981 to

Sep. 1984

Administrative

Staff College of

India, Hyderabad

Senior Faculty &

Consultant

Teaching, Consultancy

& Research in

Operations Management,

MIS and Organization

Design, etc.

Oct. 1984 to

March 1994

Tata Consultancy

Services, New

Delhi

Group Leader for

Management

Consultancy &

Systems Engineering

Consultancy in multiple

disciplines.

April 1994 to

June 2007

Centre for

Interactive

Management India

Head/ Principal

Consultant

Consultancy & Research

June 2007

June 2010

IMT, Ghaziabad Professor & Area

Chair, IT

Management/

Systems

Teaching in MIS;

Knowledge

Management; Research

and MDPs

July 2010 to

April 2011

-do- Same as above and

additionally,

Chairperson, IT

Infrastructure

Same as above;

additionally, responsible

for planning of IT

Infrastructure at IMT G

April 2011 to

12 Dec. 2012

-do- Professor IT

Management Area;

Also, held positions of

Off. Dean (Academic

Administration) and

Head, CRICKET*

during this period

Teaching in IT

Management Area;

Overall academic

administration functions;

and coordination of

action research activities

under CRICKET*

13 Dec. 2012

to 30th Sep.

2013

Ansal University Dean School of

Management Studies

Academic

Administration

1 Oct. 2013

onwards

IMT Ghaziabad Professor, IT

Management Area;

Dean Academics (July

Teaching of subjects:

MIS; Spreadsheet

Modelling, IT Strategy;

3

2015 to September

2016)

IT Consulting; Digital

Business Strategy;

Emerging Technologies

in Business; Business

Model Innovation;

Platform Strategies;

Blockchain Based

Business Models

*CRICKET: Centre for Rural Innovation, Capacity Building, Knowledge Management,

Entrepreneurship and Technology

4. Subjects taught

Subject Period At Institutes Remarks

Digital Business

Strategy

2018 onwards IMT Developed the course as an elective

for PGDM Students

Blockchain

Based Business

Models

2018 onwards IMT -do-

MIS 1991 onwards IMT; IMI;

NIIT

Imperia, IMT

Dubai

As visiting faculty at IMT Dubai in

August 2018 and at IMI, New Delhi

from 1991 to 2007

Spreadsheet

Modelling

2011 onwards IMT Core Subject in Foundation Module

since 2018

Emerging

Technologies in

Business

2017-18

onwards

IMT Core Subject (besides MIS)

Emergent

Technologies &

New

Opportunities

2012 onwards IMT Core subject (besides MIS)

Business Model

Innovation

2017-18

onwards

IMT Core subject (besides MIS)

Business &

Innovation in

Network

Economy

2014 to 2016 IMT Core subject (besides MIS)

Enterprise

Technology

Management

2010 SPJIMR,

Singapore

As visiting faculty

Knowledge

Management

2006 onwards IMT & IMI As visiting faculty at IMI, New

Delhi during 2006-07

Strategic

Information

Systems (SIS)


for PGDM Students

IT Strategy 2013 onwards IMT -do-

4

Strategic Use of

IT

2014 onwards NIIT Imperia In video-conferencing mode

Business & IT

Consulting

2010-11 to

2016-17

IMT Developed the course as an elective

for PGDM Students

IT Consulting 2017-18

onwards

IMT Developed the course as an elective

for PGDM Students

IT Consulting 2012 NIIT Imperia In video-conferencing mode

Software

Project

Management

2006 onwards IMT; FMS,

Delhi

University

Developed the course as an elective

for PGDM Students

Software

Quality

Assurance


for PGDM Students

Managing

Change


for PGDM Students

5. Country Experience

Country Period Professional Role

Canada September 1991 To present the findings of a research study on Impact of

Telecommunication Services on (a) Software Services; (b)

Management Consultancy, at the Teletrade Conference,

Montreal, organized by Atwater Institute, Canada

China August 2003, Oct-

Nov. 2003

UNEP Consultant for State Environment Protection Agency of

China

France May 2009; Sep.

2009; Sep. 2010;

January 2012;

Nov. 2014

To present a Paper in a Conference titled, “IC5: Intellectual

Capital for Communities”, organized by World Bank Institute

and University of Paris-Sud, France, 28-29 May, 2009; Also,

to participate in the meeting of International Scientific

Committee of the Information System Dynamics (ISD) Project

of CIGREF Foundation, France, at Paris, 24-25 Sep. 2009 and

23-24 Sep. 2010 and 9th Jan. 2012

Ghana April-June 1989;

Nov. 1996

UNDP consultant, Council for Scientific & Industrial

Research, Ghana

Greece July 2003 Resource Person at ICSS2003, the International Conference

organized by International Society of System Sciences

Japan Oct. 1991, Sep.

1992, Aug.1994.

Jul.1995, Jan.

1999

ILO Consultant and Resource Person for various International

Conferences on Vocational Training at Chiba, Japan

Malaysia September 2012 Session Chair & Paper presenter at 11th International

Entrepreneurship Forum, Kuala Lumpur, 4th & 5th Sep. 2012

Mexico October 2007 &

April 2009

Panelist for Most Admired Knowledge City Awards and

Session Chair for sessions in the Knowledge-based

Development Week organized by World Capital Institute and

5

Country Period Professional Role

Tecnológico de Monterrey, Mexico; Was Invited Speaker at

XXI Annual Congress of ADIAT (Mexican Association of

Directors for Applied Science and Technological

Development), Cancun, April 15 to 17, 2009

Pakistan December 1985 to

January 1986

Consultant on behalf of TCS for American Express Travel

Related Services, South Asia

Peru June 2017 International Speaker at Tenth Knowledge Cities World

Summit 20-22 June 2017

Singapore April 2016 Speaker at AACSB Asia Pacific Conference 29th May to 1st

June 2016

Singapore April 2016 Participant at the Course on Predictive Analytics at Institute of

System Science, National University of Singapore, 20-22 April

2016

Singapore September 2015 Participant at the Course on Social Media Marketing at

Institute of System Science, National University of Singapore,

21-23 Sep. 2015

Singapore Dec.2008 to Jan.

2009

Visiting Faculty at SP Jain Centre for Management, Singapore

Switzerland September 2001 Invited by Swiss Agency for Development Cooperation at

Interlaken Conference on Informal Sector Training

Thailand August 1991 ILO Resource Person in the Expert Group Meeting on

Vocational Training for Advanced Technology

Turkey Sep. 2013 Keynote Speaker at the 6th Knowledge Cities World Summit

(KCWS-2013) held in Istanbul, Turkey between 9th & 12th Sep.

2013

Uganda August 1997 DfID Consultant for a consultancy study on food processing

industry in Uganda

UK Dec. 1988, Dec

1996

Information exchange on behalf of TCS with Coopers &

Lybrand, London and City University of London

UAE August 2018 As visiting faculty at IMT Dubai

USA June 2016 GMAC Annual Conference, Washington 21-23 June, 2016

USA Oct. to Dec. 1988 Visiting scholar to Institute for Advanced Studies in Integrative

Sciences at George Mason University

6. Publications:

Papers in International Journals

S

No.

Title of Paper Author/s Name, Volume, number of

Journal, and Year of

Publication

Page No.

From To

1 Knowledge Village Capital

Framework in the Indian

Context

Batra, S;

Payal, R;

and Carrillo,

F. J.

International Journal of

Knowledge-based

Development, Vol. 4, No. 3,

222 244

6

2 Perspectives on

Understanding and

Measurement of

Knowledge-based

Development

Carrillo, F J

& Batra, S.

International Journal of

Knowledge-based

Development: Special Issue

on KBD Metrics, 2012 Vol.

3, No. 1, 2012

1 16

3 Potential of Emerging

Information &

Communication

Technologies for

Knowledge Based

Development in India

Payal, R &

Batra, S.

Asian Journal of Research in

Business Economics and

Management, Vol. 2, Issue

2, Feb. 2012

229 241

4 Strengthening Human

Capital for Knowledge

Economy Needs: An Indian

Perspective

Batra, S. Journal of Knowledge

Management, Special Issue,

Vol. 13, Issue 5 2009

345 358

Cases in International Publications

S

No.

Title of Case Author/s Name of Publishing

Repository

Year of

Publication

1 Netflix: Business Model in

India

Batra, S. The Case Center, University

of Cranfield, UK

2019

2 Driverless Cars: Roadblocks

and the Future


of Cranfield, UK

2019

3 Security and Privacy Issues

of Aadhar


of Cranfield, UK

2018

4 Stayzilla: Rebooting the

Business Model


of Cranfield, UK

2018

5 Guest is God: Airbnb in

India

Batra. S.;

Raghav, A.;

Verma, D.

and Sharma,

S.

The Case Center, University

of Cranfield, UK

2017

6 Reliance Jio: The Power of

Data


of Cranfield, UK

2017

7 Uber Technologies: Global

Strategies, Local Challenges

Batra, S. and

Avanish

Kumar

GlobaLens, William

Davidson Institute,

University of Michigan

2016

8 GIFT: The Making of a

Smart City


of Cranfield, UK

2015

9 Flipkart Big Billion Day

Fiasco

Batra, S &

Puri, S.

GlobaLens, William

Davidson Institute,

University of Michigan

2015

10 GCS Consulting: Should

corporate or personal

interests come first?

Batra, S &

Puri, S.

Richard Ivey Publishing 2015

7

11 Planning for implementation

of PURA in greenfield areas :

Situation Analysis of

Baharaich District

Malhotra, G;

Agarwal, R;

Batra, S &

Awasthy, N.

The Case Center, University

of Cranfield, UK

2015

Papers in National Journals

S

No.

Title of Paper Author Publication Details Page No.

From To

1 Big Data Analytics and its

Reflections on DIKW

Hierarchy

Batra, S. Review of Management,

Management Development

Research Foundation, Vol.4,

Issue ½, June 2014

5 17

2 Development Perspectives

of Knowledge Management

Batra, S. Review of Knowledge

Management, Management

Development Research

Foundation, Vol. 2, No. 1, Jan-

June 2012

17 23

3 Information System

Dynamics: An International

Research Programme

Bounfour,

A & Batra,

S.

Paradigm, Vol. XIII, No. 2, Jul.

-- Dec. 2009

64 68

4 “Knowledge Management in

Development Projects: A

Case Study of HIDECOR

Project in India”

Batra, S. Global Journal of Flexible

Systems Management, Dec.

2007, Vol. 8, Nos. 1 & 2

55 64

5 “Knowledge Enterprises,

Knowledge Economy,

Knowledge Divide and

Knowledge Societies: A

Conceptual Framework”

Batra, S. Global Journal of e-Business

and Knowledge Management,

Dec. 2007, Vol. 3, No. 1

13 20

6 Impact of Information

Technology on

Organizational

Effectiveness: A Conceptual

Framework incorporating

Organisational Flexibility

Batra, S. Global Journal of Flexible

Systems Management, 2006,

Vo. 7, Nos. & 2

15 25

Books, Co-edited Journals and Conference Proceedings

S

No.

Title of the Book Author(s) Publisher/ Year of

Publication

1 Frameworks for Knowledge

Based Development

Batra, Surinder Research Monograph,

published by IMT

Ghaziabad, 2017

2 Smart Knowledge Habitats:

Emerging Perspectives

Batra, Surinder (Ed) Published by IMT

Ghaziabad, 2017

8

S

No.

Title of the Book Author(s) Publisher/ Year of

Publication

3 Global Competitiveness and

Corporate Governance in

Emerging Economies:,

Excellent Publishing House,

New Delhi

Batra, Surinder & Vikas,

Sona

Excellent Publishing House,

New Delhi, 2013

4 International Journal of

Knowledge Based

Development: Special Issue

on KBD Metrics

Carrillo, F. J. & Batra,

Surinder (Edited Journal:

Special Issue)

Inderscience Publishers,

2012

5 Knowledge Management and

Intellectual Capital:

Emerging Perspectives

Surinder K. Batra and

Francisco Javier Carrillo

(Ed.)

Allied Publishers Pvt. Ltd.,

New Delhi, 2009

6 "Decision Sciences and

Technology for

Globalization"

Prof. B. S. Sahay, Prof.

Jitender N D (Jeet) Gupta,

Surinder Batra; Dr. Sanjay

Kumar and Dr. Sushil

Kumar (Co-editors),

Allied Publishers Pvt. Ltd.,

New Delhi, 2008

7 Organisation Development

Systems

Vinayshil Gautam &

Surinder Batra

Sixth Revised Edition

Concept Publishing, 2006

8 Human & Institutional

Development in Ecological

Refrigeration: Achievements

& Experiences 2001-04

Radhey S. Agarwal;

Surinder Batra; Stefan

Kessler; Othmar Schwank;

Myriam Steinemann

Swiss Agency for

Development &

Cooperation (SDC), 2005

9 Private Proprietary Training

in Asia and the Pacific: An

introduction

Surinder Batra & R W

Duffy

International Labour

Organisation (ILO), 1996

10 In-plant Training in Asia and

Pacific: Problems &

Prospects

Surinder Batra; Vinod

Kumar

& M Ushiyama

International Labour

Organisation (ILO), 1995

Book Chapters

S No. Title of the Chapter Author(s) Details of the Book Page No.

From To

1 Smart Knowledge Habitats and

Their Measurement Frameworks

Surinder

Batra

Tenth Knowledge Cities

World Summit,

Arequippa, Peru, 20-22

June 2017

Not

menti

oned

(NM)

NM

2 “Strategic Dimensions of IT

Consulting”

Surinder

Batra

Sharma, P C and

Malhotra, A K (Eds),

(2014) -- “Key Pillars to

Business Success:

Strategy, Innovation and

Technology”, Excel

Books, New Delhi

43 53

9

3 Human Implications of

Emerging Technologies in the

Indian Perspective

Surinder

Batra

Kushwaha, A; Kaur, P;

Bhushan, J. (2013) --

“Extropianism: Towards

Convergence of Human

Values and

Technology”, Excellent

Publishing House, New

Delhi

3 7

4 “Promoting the Use of

Knowledge Management as a

Tool for Securing Larger Good of

the Society”

Surinder

Batra

Chandra, Ashoka &

Khanijo, M. K. (Ed.)

(2009) – “Knowledge

Economy: The Indian

Challenge”, SAGE

Publications, New Delhi

197 207

5 “My Experiences with Interactive

Management”

Surinder

Batra

Warfield, John, N, “An

Introduction to Systems

Science” (2006), World

Scientific Publishing Co

Pte. Ltd. Singapore,

134 139

6 “Training of Informal Sector

Refrigeration Service

Technicians in India: A Case

Study of HIDECOR Project”

Surinder

Batra

Chandra, Ashoka &

Khanijo, M. K. (Ed.)

(2006) – "Training for

Informal Economy",

International

Management Institute/

Excel Books Private

Ltd., New Delhi

Conference Presentations/ Publications in Proceedings

S.

No.

Title of

Paper/Report/Book

Author Publication/ Conference Details Page No.

From To

1 Smart or Knowledge

Cities: Which are more

relevant for India?

Batra, S. 21st Thinkers Writers Forum,

Minimum Government Maximum

Governance, Skoch Development

Foundation, 21st Sep. 2014, India

Habitat Centre, New Delhi

51 67

2 What gets measured

gets managed: Future

lies in Business

Analytics

Batra, S Keynote presentation at the

International Conference on

Strategy, Innovation and

Technology” organized by Ansal

University, India and Valpraiso

University, USA at Gurgaon, India,

12-13 March 2014

3 Ingredients of a

Successful Knowledge

Village in a Global

Context

Batra, S. Proceedings of the Sixth Knowledge

Cities World Summit, KCWS2013,

Istanbul, Turkey, 9-12 Sep. 2013,

499 507

10

S.

No.

Title of

Paper/Report/Book


From To

4 Comparative Analysis

of Global

Competitiveness

Indices of BRICS

Countries

Batra, S Batra, Surinder & Vikas, Sona,

"Global Competitiveness and

Corporate Governance in Emerging

Economies:, Excellent Publishing

House, New Delhi 2013

123 133

5 The Entrepreneurial

Ecosystem of India: An

Overview

Batra, S

& Saraf,

N.

Singh, A.; Mitra, J & Awasthy, N

(2013) – “Sustainability &

Development”, Bloomsbury

648 675

6 Rural Innovation: An

Indian Perspective

Awasthy,

N &

Batra, S

Singh, A.; Mitra, J & Awasthy, N

(2013) – “Sustainability &

Development”, Bloomsbury

161 178

7 Study of a Successful

PURA Model: A

Situation Analysis of

Chitrakoot

Agarwal,

R.; Batra,

S;

Awasthy,

N &

Ajmera,

H.

Chopra, R; Ranjan, J; Puri, S &

Awasthy, N (2012) – “ Beyond

Norms: Strategies for Excellence” ,

Bloomsbury

310 319

8 Sustainable

Entrepreneurship and

Knowledge Based

Development

Batra, S Eleventh International

Entrepreneurship Forum, Kuala

Lumpur, Malaysia, 4th to 5th

September 2012

2 30

9 Changing Value

Proposition of the

Indian IT Services

Industry

Batra, S Garg, P.; Gupta, M. M.;

Chakraborty, R.K.; and Hou, Zeng-

Guang (Ed) – “Emerging Trends and

Technologies in Computer Science

and Engineering”, Proceedings of

the International Conference on Data

Management (ICDM) -- IMT

Ghaziabad, 17-19 Nov. 2011

10 Global Delivery

Models of Business &

IT Consulting Firms:

An Overview

Batra, S Ranjan, J; Mitra, J; Chopra, R.; and

Puri, S. (Ed) -- “IT for Business

Excellence” – Proceedings of the

International Conference on “Facets

of Business Excellence – Leveraging

Information Technology for

Strategic Advantage”, IMT


335 344

11 Critical Success

Factors for Successful

Implementation of ICT

Projects in Rural India

Batra, S

& Payal,

R

Ranjan, J; Mitra, J; Chopra, R.; and

Puri, S. (Ed)– “Facets of Business

Excellence” – Proceedings of the

International Conference on “Facets

of Business Excellence – Leveraging

Information Technology for

478 488

11

S.

No.

Title of

Paper/Report/Book


From To

Strategic Advantage”, IMT


12 PURA Clusters:

Knowledge Villages

for Future Generations

in India

Batra, S;

Singh, S.

P; Payal,

R.

Yagitcanlar, Tan; Fachinelli, Ana

Cristina (Ed) – Proceedings of the

4th Knowledge Cities World

Summit, Bento Goncalves, Brazil,

26-27 Oct. 2011

24 31

13 A Case for Defining

Knowledge Village as a

Unit of Analysis: A

Study in the Indian

Context

Batra, S

& Payal,

R

Schiuma, G; Lonnqvist, A; Spender,

J C -- e-Book of the Proceedings of

Sixth Edition of International

Federation of Knowledge Asset

Dynamics on the Theme,

“Knowledge-based Foundations of

the Service Economy”, Tampere

University of Technology, Finland,

15-17 June 2011

521 536

14 Supply Chain

Management

Integration for

Commodity Trading

Firms

Agarwal,

S;

Samaria,

P; Sarda,

P; Bucha,

R &

Batra, S

Aggarwal, R.; Khurana, R.; &

Debnath, N. C. – “Computing,

Business Applications and Legal

Issues”, IMT Ghaziabad & Excel

Books, 2011

384 395

15 Enabling Information &

Communication

Technology for Rural

Development

Batra, S

& Payal,

R

-do- 396 409

16 Value Proposition of

the Indian IT-BPO

Industry

Surinder

Batra

Meeting of International Scientific

Committee of the Information

System Dynamics (ISD) Project of

CIGREF Foundation, France, at

Paris, 23-24 Sep. 2010

17 An Overview of IT &

BPO Industry of India

Surinder

Batra

Meeting of International Scientific

Committee of the Information

System Dynamics (ISD) Project of

CIGREF Foundation, France, at

Paris, 24-25 Sep. 2009

18 India, Indians and their

Innovation Capabilities:

The Road Ahead

Surinder

Batra

International Conference on

“Intellectual Capital for

Communities in the Knowledge

Economy” at World Bank Institute,

Paris, France, 25-26 May, 2009

12

S.

No.

Title of

Paper/Report/Book


From To

19 International Models

for Human Capital

Development for

Innovation and

Competitiveness: India

Case Study with focus

on Education & Skill

Development

Surinder

Batra

XXI Annual Congress of ADIAT

(Mexican Association of Directors

for Applied Science and

Technological Development),

Cancun, Mexico, April 15 to 17,

2009

20 New National Level

Initiatives on Skill

Development in India:

A Critique from the

Perspective of

Knowledge Economy

Surinder

Batra

Batra, S. and Carrillo, F. J. (Ed.),

“Knowledge Management and

Intellectual Capital: Emerging

Perspectives” Allied Publishers,

New Delhi

882 896

21 On-line Idea Generation

for creating Innovative

Knowledge

Surinder

Batra

-do- 630 642

22 Innovation & Creativity

through Knowledge

Management

Ankit

Nath,

Prerna

Kalra and

Surinder

Batra

-do- 643 659

23 “Blending local and

global knowledge: Case

Study of HIDECOR

Project in India”

Surinder

Batra

IC4, the Fourth Edition of the

international conference titled,

“Intellectual Capital for

Communities in the Knowledge

Economy”, organised by the World

Bank, the European Chair on

Intellectual Capital and University of

Paris-Sud at Paris, 22-23 May 2008

24 Developing Regional

Knowledge

Development Indices to

support Assessment of

the Global

Competitiveness of

Regions

Surinder

Batra

Conference on “Global Competition

and Competitiveness of Indian

Corporates”, organised by Indian

Institute of Management (IIM)

Lucknow and IIM, Kozhikode at IIM

Lucknow, May 29-31, 2008

25 “India’s Growth as a

Knowledge Economy

through Education and

Training: Issues and

Strategies”

Surinder

Batra

Sahay, B. S.; Gupta, Jeet N. D.:

Batra, S.; Kumar, Sanjay; and

Kumar, Sushil, “Decision Sciences

and Technology for Globalization”,

Allied Publishers Pvt. Ltd., New

Delhi, 2008

583 594

13

S.

No.

Title of

Paper/Report/Book


From To

26 “Knowledge

Enterprises, Knowledge

Economies, Knowledge

Divide and Knowledge

Societies: A Conceptual

Framework”

Surinder

Batra

Proceedings of the Seventh Global

Conference on Flexible Systems

Management

516 528

27 "Knowledge

Management in

Development Projects:

A Case Study of

HIDECOR Project in

India

Surinder

Batra

GLOGIFT2006: International

Conference of Global Institute of

Flexible Systems Management,

Bangkok, 20-22 December, 2006

28 Promoting the Use of

Knowledge

Management as a Tool

for securing Larger

Good of the Society

Surinder

Batra

National Symposium on

Competitiveness in the Knowledge

Economy: Imperatives of Change --

IMI, New Delhi, 3-4 Nov. 2006


Technology on

Organizational

Effectiveness:

Conceptual Framework

Revisited” – in

Management of IT &

Infrastructure for

Flexibility &

Competitiveness

Surinder

Batra

Fifth Global Conference on Flexible

Systems Management, December 27-

30, 2005, New Delhi, Dec. 2005

30 Training of Informal

Sector Refrigeration

Service Technicians in

India: A Case Study of

HIDECOR Project

Surinder

Batra

Seminar on Training for Informal

Sector – Centre for Social Sector

Governance, IMI, New Delhi, 8

October 2005

31 Moderation approach

towards Boundary

Spanning Dialogue

Surinder

Batra

Conference of International Society

of Systems Sciences (ISSS2003),

Greece, July 2003

32 A Service Enterprise

Profile on Skills &

Equipment in CFC Free

Service

Surinder

Batra

Conference on Meeting Challenges

in Change-Over to Ecological

Refrigeration, New Delhi, March

2002

33 Restructuring the

Delivery of Public

Services

Surinder

Batra

International Workshop on

Contemporary Issues in Public

Policy & Governance, IAMR, New

Delhi, Oct. 2001

14

S.

No.

Title of

Paper/Report/Book


From To

34 Skill Development of

the Informal

Refrigeration Servicing

Sector in India: A Case

Study

Surinder

Batra

International Conference on Linking

Work, Skills and Knowledge,

Learning for Survival & Growth”,

organised by SDC and ILO at

Interlaken, Switzerland, September

2001


Technology on

Organisational

Structures and

Processes

Surinder

Batra

Proceedings of the International

Conference on Cybernetics and

Systems, Tata McGraw Hill, New

Delhi, 1993

36 Policy Guidelines on

Vocational Training for

Advanced Technology

Surinder

Batra

Seminar on Policy Analysis and

Design, Lal Bahadur Shastri National

Academy of Administration,

Mussourie, India, 1993

37 Impact of Telecom &

Data Services on

Management

Consultancy

Surinder

Batra

World Teletrade Conference,

organised by Atwater Institute,

Montreal, September 1991

5. Prior Consultancy and MDP Experience

A team of 25-30 consultants reported to me at Tata Consultancy Services, New Delhi

during the period 1984 to March 1994 in my capacity as Group Leader for Management

Consultancy at TCS New Delhi. Have provided consultancy support, either individually or

as a resource person in collaboration with other institutions/ experts, to prestigious client

organizations in the corporate sector, Govt. sector and Development sector. These include:

Corporate Sector

Indian Airlines, a public sector Airline of India

Mahanagar Telephone Nigam Ltd., a public sector telecom service provider of India

American Express Travel Related Services, South Asia Region

J. K. Group of Industries, a large private corporate sector enterprise in paper and

cement industries

Goa Shipyard Ltd., a public sector enterprise, engaged in ship building

Govt. Sector

Ministry of Health & Family Welfare, Govt. of India

Ministry of Information Technology, Govt. of India

Ministry of Information & Broadcasting, Govt. of India

Department of Posts, Govt. of India

Govt. of Punjab, one of the State Governments of India

Govt. of Himachal Pradesh, one of the State Governments of India

National Cooperative Development Corporation, an apex cooperative sector

organization in India

Development Sector and UN Agencies

15

DFID

GTZ

ILO

UNDP

UNEP

Swiss Agency for Development & Cooperation (SDC)

Overseas Vocational Training Association (OVTA), Japan

Springfield Centre for Business in Development, UK

INFRAS Consulting Group, Zurich

Swisscontact, Zurich

Council for Scientific & Industrial Research (CSIR) Ghana

Atwater Institute, Canada

Typical areas in which I have been engaged in consulting work are:

Corporate & Government Sector related

Conduct of Management Development Programs

Design of Management Information Systems

Organisation Design and Systems & Procedure Studies

Preparation for Quality Systems Certification

Materials Management Studies

Manpower Planning

Planning for Computerization

Systems & Procedures Studies

Customer Grievance Studies

Diagnostic & Impact Studies

Design & Conduct of Workshops on Creative Problem Solving/ Innovative

Approaches to Problem Solving through Moderation & Interactive Management

Development-related

Strategy Formulation for CFC (Chlorofluro carbons) Phase-out under Montreal

Protocol

Studies on Gender Issues

Studies related to Primary, Higher & Technical Education

Technology Transfer to Small & Medium Enterprises

Diagnostic, Impact & Evaluation Studies

Design & Conduct of Workshops on Creative Problem Solving/ Innovative

Approaches to Problem Solving through Moderation & Interactive Management

MDPs at IMT Ghaziabad

General Management Program for ONGC

General Management Program for Power Grid Corporation of India Ltd.

General Management Program for GAIL

General Management Program for Defence Service Officers

General Management Program for M/s Domino

Open MDP on “Knowledge Management for Competitive Advantage”

Course on MIS for NIIT Imperia

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Course on Strategic Use of IT for NIIT Imperia

Two Courses on IT Consulting for NIIT Imperia

Resource person for MDPs for EXL Services on Role & Profile of IT Consultants

cv of surinder batra 1. profile highlightsweb.imt.edu/downloadfiles/faculty/surinder-batra.pdf ·...

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