cv of joanna chen

Joanna Chen: mobile: 0426661366; email: [email protected]

Resume of Joanna Chen

Country of birth: China

Visa type: Australian Permanent Resident Mobile: 0426661366

Address: 21 Brunswick Parade, Ashfield , NSW, 2131

Email Address: [email protected]

LinkedIn: https://au.linkedin.com/in/joannazxchen/en

Career Objectives

I am looking for work opportunity in financial services and banking industry in Australia.

I am going to accumulate more experience in finance industry.

I am going to stay in a position of company at least 5 years.

I will get Continuous Professional Development (CPD) in courses of Associate Financial Planner

(AFP) and Certified Financial Planner (CFP) to become a higher level expert.

Profile

I am a person who is reliable, motivated and enthusiastic. I can do work independently and also be

a good team player.

I have over three years of retail banking experience in China Merchants Bank (CMB) which is one

of the biggest banks in China.

I have lots of experiences in financial banking industry, such as insurance, securities and other

financial product of bank.

I have played in different roles of bank, such as, teller, customer service and financial advisor.

Educations/Qualifications

Master of Commerce in Accounting, University of Western Sydney (2008-2009);

Bachelor of Commerce-Accounting in Professional Accounting, Macquarie University (2005-2008);

Certification of China Insurance Regulatory Commission (CIRC), (2012)

Certification of China Banking Professional (CCBP), (2013)

Qualification of Securities Association of China (SAC), (2013)

FNS40811 Certificate IV in Finance and Mortgage Broking, (2014); FNS50311 Diploma of Finance & Mortgage Management (2014); Certificate of MFAA Initial Compliance Pack (18/12/2015); Full Member Certificate of MFAA (16/02/2016).

Employment History

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https://au.linkedin.com/in/joannazxchen/en

mailto:[email protected]


Mortgage Consultant at Abacus home loans, Sydney, Australia, (June 2014-Present)

Responsibilities: Get a thorough understanding of client's circumstances, needs and goals and objectives.

Following a formal analysis and based on individual situation, compare a wide range of home loan

products from up to 30 lenders – including the major banks – to help clients work out the options

that best suit them without they having to do any of the legwork.

Give a clear comparison between different home loan products, features and benefits to clients.

Calculate how much they can borrow and their likely monthly repayments so they can know the

price range they can afford to buy in.

Explain all the costs associated with a loan, prepare the paperwork, lodge the application and take

care of all the running around.

Advising customers on the information and documentation their solicitor or conveyancer needs to

provide to complete the transaction and work together with solicitor to settle the matter as soon as

possible.

Achievements: Good customer service and achieving settlement loan amount more than 1 million per month.

Completing Independent Coursework in FNS40811 Certificate IV in Finance and Mortgage Broking and FNS50311 Diploma of Finance & Mortgage Management course of The

National Finance Institute in Australia. (2014)

Financial Adviser at Shenyang Branch of China Merchants Bank (CMB), (Apr 2013-Feb 2014)

Responsibilities:

Reported to Financing Manager with responsibility for clients with high assets planning their family

wealth.

Using CMB analysis system of wealth management which combined with customer risk tolerance

level to make a reasonable financing plan for customers to realize the increase of wealth.

I also applied business loans for customers who needed money to run their company.

In the position of Financial Adviser, I had almost 500 clients and help them to manage over 500

million wealth. According to the financing plan I allocated their assets to right investments such as

the bonds, Stock-funds and insurance.

Processing Business loan for clients.

Achievements: I achieved over 700 thousand intermediary business income for my branch, and I gained the Prize

of Outstanding Financial Adviser of CMB in 2013.

Exceeding KPI’s.

I acquired Certification of wealth management A of CMB in 2012 and Certification of wealth

management B of CMB in 2013.

Customer Counselor at Shenyang Branch of China Merchants Bank (CMB), (Dec 2011-Mar 2013)

Responsibilities:

My main responsibility in this position was non-cash retail banking services.

I would introduce financial products of CMB, online banking services, credit card application, and

other intermediary business agent products such as fund and insurance to customers.

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Business loan application.

Achievements: I acquired the Certification of Credit and Loan of CMB in 2012.

I made over two hundred thousand intermediary business income for the bank in 2012. I had Bank

Marketing Advanced Awards of CMB in 2012.

Bank Teller at Shenyang Branch of China Merchants Bank (CMB), (Aug 2010-Nov 2011)

Responsibilities: Proven customer service skills developed by dealing with queries over the phone and face to face

in a patient and friendly manner.

Sound ability to work in a fast paced environment as demonstrated by assisting in opening bank

accounts and remarkably reducing clients’ waiting time during peak hours.

Strong organizational and time management ability demonstrated through classifying and collating

more than 1000 account books as well as sending average 500 bank receipts per day.

Achievements: During my work of Bank Teller in 2011, I achieved a higher score of my work quality.

Bookkeeper at SunKing CO.PTY.LTD,NSW, Australia , (Jan 2010 – Apr 2010)

Responsibilities: Three month internship at trade corporation in Australia;

Accepting orders, delivering goods and using Excel to record bills.

Achievements: Good result of internship and good comments of manager.

Juice Promoter (part-time work) at The Market Grocer, NSW, Australia, (Dec 2006-Dec 2007)

Responsibilities: I worked for the company to do juice promotions during my life of study in Australia.

I went different supermarket to invite customers free to taste the juice.

I introduced the advantages of juice to customers, for example, no preservative, 100% real fruit

concentrate, a lot of different flavours and also with very good price.

Achievements: The highest score of my promotion work was more than 400 bottles of juice of sales per day.

Professional Memberships Mortgage & Finance Association of Australia (MFAA);

China Banking Association (CBA);

Securities Association of China (SAC);

China Insurance Regulatory Commission (CIRC);

Additional Skills

Language skills

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English – fluent oral and written

Mandarin - native speaker

Computer skills Proficient in MS Office (Word, Excel and PowerPoint)

Typing skills – 60 words per minute

Fast & accurate data entry skills

Other skills Cash handling experience – quick cash counting skills (e.g. bank notes and coins)

Bank voucher counting skills – calculator counting

Time management skills

Sales skills – face to face customer service, phone based sales skills

Interests

Music – I love Chinese classical music, it makes me more relax especially when I under pressure.

Photograph – it is the way to memorize everything that I loved.

Other social activities

Volunteer, Chris O'Brien Lifehouse , Sydney, Australia (Oct, 2014)

Being a volunteer of the event named "Ride to Conquer Cancer- Sydney” organized by Chris O’Brien

Lifehouse. My responsibility is helping people who attend this event, packing up staff and cleaning up

garbage when the event is finished.

Mentor, Macquarie University,(2007)

Mentor Certificate - Awarded for participation in the Mentor Program, MQ, 2007. Being a mentor at

Orientation and ongoing for the first weeks of semester. Contributing to the development of the Mentor

and Orientation Program for 2008.

Referees

Nathan Chow: Phone: +61 0433 988 111

Organization / Position: Abacus Home Loans / Lending Manager

Address: Suite 502, Level 5, 451 Pitt Street, Sydney, NSW 2000

Jessie Zheng: Phone: +61 0431 420 012

Organization / Position: Abacus Home Loans / Team Leader

Address: Suite 502, Level 5, 451 Pitt Street, Sydney, NSW 2000

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cv of joanna chen

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